Never again! Service was dreadful and staff were rude. Food was mediocre to OK (weve had almost everything and flavour on the menu). As far as value-its not inexpensive. The ambiance for us was directly impacted by the horrible treatment by staff, so would have to say "poor". My last experience (tonight) we had to wait while wait staff chatted amongst themselves (common occurance). Four of us had gone in - not during a busy time and spent over $30.00 for desserts and tea. . I ordered a 1/2 litre container (to go) along with a cupcake (to go) and my friends had coffee, tea, a cake and another dessert to eat there. I took a couple of bites from my takeout container as I waited for them to eat their desserts and coffee/tea...and a waiter came over and told me that I was not allowed to eat the gellato in the container, in the store. At first we did not understand what he was saying (I could not have a bite of the 10.00 worth of food I just bought because it was in a take out container?) - he was very rude and I just told him to go away, as I was not going to let him ruin my evening. We live around the block (as do the friends we were with) and will make every effort to ensure none of our neighbors have to experience such embarrassing and rude service. We are huge supporters of neighborhood bussiness, but will do everything to make sure folks know about this awful experience. So many other wonderful businesses on the Danforth, but lots of other great places to get ice cream... Tim Hortons... Baskin & Robbins ... and there are a couple of fabulous dessert spots on the Danforth. Not to mention the desserts at many of the wonderful restaurants on the Danforth - try there before going to this place and being treated so badly (ps - the gellato/ice cream is no better than the other options!). So dissapointed - with so many hard working businesses going down in the area, I hate to see such an undeserving and service-un-friendly store continue... but with this kind of service, who knows how long that will last? I doubt long... REALLY!