Boston Pizza serves up gourmet pizzas, pastas and a wide variety of appetizers, salads, entrees and desserts in casual, family friendly setting. The restaurant also has plenty of big screen TVs to catch the big game.
My boyfriend and I visited this restaurant for the first time with great excitement since we knew it was a newly opened location.
Much to our great disappointment, everything that could have gone wrong, did. When we first walked in, the hostess sat us right away and we were the only table in the dining room (there were 10-20 people in the bar side of the restaurant). At this point I thought, "This is going to be great! It will be fairly quiet with not a ton of noise pollution, we'll get served right away and our server will give us impeccable service because we're her only table!"
Unfortunately and much to my surprise, everything started going downhill from there. Our server, Amy took our drink orders but took around 5 minutes to get our drinks to us. I found a small fruit fly hovering around my boyfriend while we were looking at our menus but thought nothing of it. When our server came to take our orders, he ordered a pizza and I ordered a pasta dish. I knew I would have to wait a little longer because I had ordered a baked pasta dish. When our meals came, my boyfriend was just about to dig into his pizza when I discovered that there was an insect baked into the top of the dish my pasta came in. I was thoroughly disgusted as this meant the fly was on the dish before it went into the oven.
After the server walked by (not to ask how our meals were, but because she was on her way to the kitchen or the bar I'm not sure), I pointed out the insect and paused to see how she would react. She did not even bat an eyelash or make any attempt to apologize on the restaurant's behalf. Nor did she offer to bring me another dish for free or to give us a discount. I said that I would share my boyfriend's dish at this point. I was even more frustrated that at no point after this incident did a manager come by to offer his/her apologies either. Luckily there were no problems with the pizza, and when it came time for the end of the meal, our server again was nowhere to be found. We had to wait another 10 minutes to flag her down and ask for our bill. When she brought the bill to us, there were two of the signature Boston Pizza mints with the bill. Much to my boyfriend's disgust, it looked like a rat or mouse had chewed through one of the mints as it had been slightly opened. This was just the icing on the cake.
I have had pleasurable experiences at other Boston Pizza locations in the past, but needless to say I will not be visiting THIS location again.