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Black Horse, The

928 W Bloor St
Toronto, ON M6H 1L4
Tel: (416) 531-9096
Neighbourhood: Bloorcourt Village


Displaying 1 - 1 of 1 Reviews FoundSort: Useful | Helpful | Reviews | Date
Owner Disrespectful and Not Interested
By Ellen. of Toronto (1 Review)
Submitted Sunday, January 27, 2013 - 2:35pm [Dine in]

Went with a friend today for a quiet coffee in the "lounge" area that is furnished with couches (ripped and dirty) and a fireplace. Despite sub-freezing temperatures and falling snow there manager/owner refused to turn on the fireplace, claiming it was broken. When I saw that the pilot light was lit in the fireplace, I asked again. The owner/manager claimed it was giving off a smell and that a repair person was on the way. I suggested he might want to turn off the pilot if that was the case; he just shrugged. This should have been our clue to leave, but we had already settled in.

The place was empty. We ordered coffee and sat for about 1/2 hour. The waitress asked us if we wanted refills, and while we weren't finished the cups we had we both said "yes" for a top up to reheat the cup. When we got the bill, we were charged a total of $7.23. When we asked we were informed that each coffee was charged individually at $1.60 (with a hint that it might be because we didn't order food, although this isn't clear). This isn't a huge bill, but it is pretty high for two people ordering a cup and a half of coffee. We not told, nor were we given the choice to opt for food or decline the refill, and we were not happy.

When I asked to speak to the manager on our way out, he refused saying he was "busy". The place was still empty. I returned a few minutes later to speak with him, but he was rude and dismissive, saying only that the place was a "restaurant" and he had no need to inform us as to the establishment's policy. He said he didn't care that we were upset, didn't feel a need to have told us, and didn't care if we returned.

As it happened we were scouting the location to see if we could have some recurring group meetings in the space. He didn't know this, nor did he care. Clearly it isn't going to be our choice. I hope it isn't your choice either. There are a myriad of other friendly and comfy lounges and coffee shops in the area that are better choices.

This owner has no respect for his customers, and is happy to drive away the few he has rather than do what he can to ensure we return. Overall, a horrible experience.

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