My husband and I decided to go to Algeno for dinner last night. We have frequented this resto for a number of years. While the service has always been rather uneven at best we have done our best to overlook it because the wood-oven pizza is good if a bit pricey for a strip mall joint. After last night, I doubt that we will ever return and here's why...
The service has hit an all time low. We arrived at the resto at 5:10 pm to find the door propped open and went inside. We barely made it 5 paces inside before we are rushed at by a woman saying stop - we're not open yet. We were the ONLY people in the place. We gently reminded her that the resto opens at 5:00 pm for dinner. She then told us it wasn't 5:00 yet and then asked us the time when she saw our confused expressions. After we told her that it was actually 10 past 5, she said bruskly - "You don't have a reservation do you?" We replied that no we did not. She then said - "I have to check my reservations before I can give you a table." She disappeared for a minute and when she returned she began throwing "Reserved Signs" on various tables. After that she pointed to the 3 remaining available tables telling us to choose one. Because it was raining, cold and a bit windy outside, the open resto door was allowing the cold damp weather inside. As a result the tables that we were offered would have been draughty. When I asked her if we could have a table next to the open kitchen , so as to avoid the draft, she said NO. I then politely asked if she would be kind enough to close the door so that we would be comfortable while dining. To that she replied NO, claiming that it would be too warm. Meanwhile we're finding it cool inside even though we have not yet removed of coats. That was the final straw.
Obviously, Alegno does not need the business of customers asking for even the slightest accommodation in terms of polite service and comfort while dining. So we beat a hasty retreat and vowed not to return. After all, it's not like they're the only pizza resto in the north Toronto area.
This woman really needs to take a course in hospitality. I cannot help but wonder if the business owner has any awareness of just how poor the service is at Alegno. It has never been good, but this was the worst we've ever been treated there.