Had to organize lunch for an informal business meeting last week. Called The Wrap Zone and spoke with Michael. Asked if he could fax or email me his menu and he took the time to point me to his website. While on the phone we discussed the menu, options etc. Called back later that day & placed my order for 12 of us. Didn't insist on payment before pick-up (paid in advance in any event). Food was individually wrapped, hot and tasty and ready for pick-up when requested. Good selection of filling wraps. Service was professional .
Upon ordering, my fiancee asked if she could have a little more veg. and a little less rice on her "veggie lovers" wrap. The managers response was "Depends how much... sure!" The younger staff member proceeded to give an extra few scoops of veg. when asked if he wouldn't mind giving one more scoop (about a rounded tablespoon), the manager piped up from the register "I think you've had enough!" so the scoop was foregone. We ate in silence, feeling a bit uncomfortable for ourselves, and the younger worker. Overall, the wraps are great, and we've always enjoyed the food. Unfortunately, the manager can leave a less palatable taste in a customers mouth. After having a few run-ins like this, I think I'll head elsewhere.