This review is strictly for drinks only.

My friends and I came here for a birthday as it was snowing and we decided to stay close to home. For Surrey, I must say that this is probably the best looking "downtown feel" type lounge in terms of looks. However, it was quite dead on a Saturday night. The crowd was a mix of everyone - from barely legal kids to 50 year olds.

Drinks were okay, but nothing really innovative or special and lacked finesse. I wasn't impressed with their martinis (tiramisu and a candy one that tasted like kool aid), which were just an overly sugary concoction with alcohol added in. Gin and tonic was better but not great - I think the ratio was a little bit off.

Our server was fantastic though, smiling and making jokes as well as bringing us drinks when we needed them.

Overall, probably won't be back unless we were in the neighbourhood.

Visited Ulounge recently to try something new even though friends had expressed their opinions on why I shouldn't, but I gotta learn the hard way. I found the ambiance to be very sterile and unwelcoming - everything was white and it felt being in a hospital waiting room.

The menu was mediocre at best. Looks as though they couldn't decide if they wanted to be a restaurant or a pub. Food selection was not very original or creative. Could easily get the same style food at one of the established restaurants where I know I'll have a great time.

Service was an absolute joke. Nobody to greet us on the way in, place was empty when we got there and we stood at the entrance for a couple minutes trying to determine if it was even open before someone finally told to sit wherever we wanted. about 5 mins later the server came by and dropped off menus and took drinks. Dinner order took forever to be served which is strange because we were 1 of maybe 3 tables in the place. To top it all the food was lukewarm, but we figured it we said anything it would be another 30 mins to get it replaced. Our server seemed very uninterested and un-wanting to be there as she most of the night talking to the bartender and seemingly doing nothing.

Sum it all up... I learned the hard way to stay away from this place. If you can't get it right when it's slow can you imagine how awful it would be on a busy night. Save your time and money.

After forgetting to take our reservation (for a 25+ group) no one called back . Then after speaking with 2 different people and leaving 1 message, we finally got a reservation confirmed.

The look and feel of this venue is all that is going for it. We had a large group so were seated in a semi-private room whith sheer drapes to close us off from the bar area. It was a bit small for our group but we made it work.

The service was slow and only 1 server for approximately 25 people (quite possibly more). The server also completely lost track of the bills and a number of my guests (myself included) were approached by her at the end of the night to pay for straggling drinks that she didnt know who had ordered them.

They also added 18% gratiuity on every bill (which was WAY over what she deserved) but lacked to tell everyone so many ended up tipping on top of that.

The Tuna melt made one of my guests physically sick that night, the bartender was snarky when I asked for a glass of water (I guess you only get polite service from her if you purchase alcohol), we had the police squad run through and harass everyone for id.

This was way too much hassle to deal with and a complete rip off. The bills left at the end turned out to have already been paid, so at least 2 bills were paid twice (with over 18% tip unknowingly) The worst customer service I have ever received. From start to finish this experience was a disaster and everyone in my party was sadly dissapointed.

Well like everyone else here has said - the building and interior design is really nice, and that's about it. A group of 15 of us went last week for a xmas party, and I don't think I've ever come across such a rude, poorly trained, and generally bitter staff. I truly think they actually HATE working there, because that's the vibe they give off.

Average to slightly below-average food, like you'd get at a lower end pub, expensive drinks, and slooooowwww, confused service was the theme of the night.
I think there was only one waitress for our entire section, which must have had over 50 people in it. The service just got ridiculous at some points, including meals that never arrived (but we were charged for), drinks that took 30 minutes (no exaggeration), and a waitress actually telling us "it's not her problem"!? Oh and I shouldn't forget the bottle of wine delivered and left on the table, unopened? Apparently they couldn't find a corkscrew!

As a nice end to our evening, we got the bill which had an 18% tip already attached to it, which was ridiculous. I know that it's hard to serve large groups, and I wouldn't have had a problem if the service was even just competent. But to give someone a reward for basically ruining what should have been a very relaxing and fun evening, just doesn't make sense. The manager didn't agree with us though.

Icing on the cake - the police gang squad came through as we were leaving, as they have EVERYTIME I've ever been there, which is 5 times.

I was hoping Ulounge would get better as time went on, but unfortunately it's getting worse. I think this is probably the worst service I've had in the south surrey area.

I saw ULounge when going to Montana’s. The place looked spectacular from the outside.

When I first got there I was a little intimidated by the bouncers. The waitresses were extremely friendly. I had the Herb Halibut with Yam fries, although I am not the biggest fan of fish, it came highly recommended by the waitress. The food came quite quickly with big portions and it almost looked too good to eat. This was the most unique dish I have had in a long time, definitely going back for another.

The room was full of tons of people all seemed to be having a good time. I had a couple drinks and had a chance to catch the Cancucks game on there billion inch projection screen.

This would be a good place to bring a date or hang out with friends during the weekend.

Overall: Highly recommended!

I think i've been to ULounge enough times over the last few months to finally post a review and give an honest recommendation to check this place out - The room speaks for itself - when im there I feel like im in New York -- Each time I go I seem to notice suttle changes to the menu - but I think they are headed in the right direction because the food continues to be amazing -- I must admit service was definitely an issue when they first opened - but things have progressively gotten better - The best part is that I don't have to drive 45min to have a Lounge/Night club experience with my friends.

If you haven't checked out ULounge your are missing out!!

Visited South Surrey’s ULounge on the weekend as part of a party of approximately 20 men and women, ranging from late 40’s to mid-60’s. The cuisine was fine although the dinner entree menu was a little limited, same number of appetizers and burgers as there were entrees. I ordered the roast chicken entree, which came with a smaller, (although acceptable) portion of beautifully prepared and delicious chicken and vegetables, $24. Glass of Domaine de Chaberton Pinot Gris, $8. With tax and gratuity, dinner came to $39. The restaurant is well set up for dinner with two or four persons. However, for a dinner party, it is not a place I’d recommend. We were seated in their party room whose décor, while very stylish in design, leaves something seriously lacking in the way of practical comfort. I was seated on one of the wall-hugging white banquettes, but those seated across from me only had low, very soft, ottomans to sit on. No attempt was made by the staff to make the room’s table placement more conducive to a group setting. Our reservations were for 6pm, and the staff booked the room again for 8pm. Promptly at 8pm, the lights were turned off in our room, so that we were seated in semi-darkness while reading our bills. A 15% gratuity was automatically added to the bill, normal for large parties, but none of the servers notified us that the tip had already been added to the bill. While some of us suggested we find a nice lounge to visit with each other for a while longer, no one suggested that we move out into the main area of the ULounge. I believe that says it all.