Hi all, what prompted me to write this review is a continuous FAIL on the service. As soon as my group and I walk into this restaurant, the FAILING starts. As I open the door and take my first two steps inside, I come face to face making eye contact with a server behind the cashiers counter. She/He then runs off from behind that counter and disappears, so my group and I are left in wonder at what just happened. Then we are greeted with someone saying "how many?" They do not say hello or anything, just an abrupt "How Many?" Then a "follow me," if there is no 15-30min wait.
The food is delicious, that's why this restaurant gets a 2 Star Rating, otherwise this restaurant would just be an epic fail. I order hot water because I'm allergic to something in their tea. They say it will take a long time to boil, as to detour me from ordering hot water. I say "that's no problem." They drop off ALL the food and when my group is finished eating, I finally ask for the hot water they said they were boiling. The server forgets EVERY. DANG. TIME. When they finally bring the hot water after we have all finished our meals, they bring it in a plastic cup!! Boiling hot water should never be put in plastic, it is NOT HEALTHY. On top of it all, I can't even drink it, it's so hot it burns.
All in all, if you don't mind being ignored and the service, it's a great restaurant with delicious food. On the other hand, if you like to tip for good service, don't even bother.
Hope this review helped some of you.
This place has just reopened, and although it's surrounded by other options for Japanese cuisine, there isn't a particularly GOOD sushi option nearby. Basically, the area is ripe for the picking, and Tengoku could easily capitalize on this.
Servicewise, the place stands head and shoulders above the local competition, and ranks high among some of the better sushi places downtown. You're greeting very well, receive a fond farewell and are offered tea while waiting for takeout. They really seem genuine and this extends to everyone working there who comes in contact with you, not just the servers. I've been twice, and the second time I stuck around to take in the very clean and attractive dining area, roomy but still intimate. The chef works in a station open to the rest of the restaurant, which is fairly creatively set up.
Value is what you'd expect. You're paying about 10-12 for a couple rolls, with the cheap ones like California going for about 4 dollars.
The real problem is the food. The sushi here is pretty average, despite coming in many different types and flavours. What point is having a volcano roll if it isn't tasty? The deep frying isn't executed particularly well either. Even basic rolls aren't as good as they could be, and this alone is holding back what would become the best sushi joint in the Guildford area.
We received no ginger or wasabi with any of the sashimi or rolls and the gomae was a pitiful portion.
Most egregious was the sashimi: far too old to serve. Except for the tuna on the assorted sashimi plate, all the pieces smelled awful and tasted worse. The entire wild salmon sashimi plate was beyond its expiration.
We will never return.
Just came back from lunch with my wife and son. We went there quite often. This time when I walked in I noticed the restaurant was terribly hot inside. It seem the air conditioning was not working. We ordered beef bento, chicken teriyaki bento and beef yakisoba. While waiting for our dishes, I saw flies flying everywhere and landed on the table. Finally the dishes came. We were all disappointed. The beef yakisoba portion was really small when compare to previous we had. The beef was cold in the bento. Salad was not fresh. The avocado was blacken in the sushi maki roll. How could you serve blacken slimy avocado? Should be in the garbage.
Ya. I know the service is slow but the food is good. But. ....
So we place a 35$ order for pick up. They said 15-20 minutes but it was busy. Was around 630pm.
We arrived 30 min later and were told it's not ready after some confusion. About 20 minutes later a
Server came to me and said so sorry but our order was given away to another pickup. But don't worry they are on way back so please wait and she rushed off. No offer to remake our order.
There was no way we going to wait for our order to "come back". It just felt weird eating food that someone else had. We were already 40 minutes waiting. We left and when to subway.
What is happening to this restaurant? They are now closed from 3:30pm to 4:30pm? What is that?
It used to be one of my favorite sushi places in surrey.
The service was always OK, but we really enjoyed the food.
We waited for over 45 minutes for our food. The restaurant was not that busy.maybe 20 tables.
We were starving by the time we got out rolls. And to see that the potions of sashimi have gotten way smaller,was disappointing.
There was no apologies from the waitress, or any offer of at least some edemame beans to tie us over,until the food came.
We actually had to tell them that we did not want our beef tataki anymore, as it would have been 1 hour and 15 minutes since we had orders it. So disappointed, will not be returning anytime soon.
I came here on Mother's day after reading a couple of reviews. After reading a blog which certainly gives Sushi Tengoku more credit for their food and service, I decide to give it a try. I can say that I am really satisfied with this visit and I will certainly return!
I phoned in advance and I was informed that Sundays + mother's day will be busy so I made a reservation. We came in at 11:30 which is just when they open. That makes a difference in the service because food was delivered quickly and parking was easy too. I believe we were served by the owner, or at least the more experienced manager. When we were ordering, she introduced the specials and served us tea and miso soup right away. We asked for a pot of tea on our table because we sat at the very inner corner and usually they could miss serving the customers because it's a fairly big restaurant. I think the problem is the layout of the interior, not really the service (for the people who had unpleasant experience).
So we ordered Seafood dinner combo, terikyaki bento, sashimi bento and a tuna&salmon tempura roll. The value is great if you ordered the right things ;) Seafood has a lot of items and can certainly feed more than 2. Bento was my favorite, although the teriyaki and rice portion is too little. The tempura roll was not as good as I thought because the tempura was small and they didn't use any special sauce. I want to try their special rolls next time. As the seafood dinner comes with dessert, we were supposed to get 1 portion of dessert. But the owner was very kind and she served everyone ice cream (mango or green tea)!!
The owner(?) was very kind and she chat with me a bit. She was very open to suggestions and asked how the food was, and when I mentioned that I read the reviews before I came, she even wanted to get the address of the website (although it was a chinese food blog). When we were paying, they put chocolate mint instead of cheap mint candies. There was so much food for 5 people and it came to about $10 each.
In summary, I would recommend this restaurant because the service was really good and food has value. Although there wasn't really one thing that's amazing well done, it's good food for friend/family gatherings and for people who like japanese food. The menu has a very varied selection. You just have to do your homework before you come...like making a reservation and don't come here when it's the busiest! We noticed the parking lot was all full around 1pm. Anyway, Sushi Tengoku deserves more credit and it has my recommendation.
I don't even know why I should bother writing a review about this Sushi place as I tried to put it in the very very back of my head!! We came here about one month ago on our way home to Vancouver after a day trip in Tulalip. After google for a sushi place that open late Tengoku came up.
How we wish that we had NEVER stepped our foots into this place!!
Let me starting by the greeting...
Came in with the entire place was almost empty. It was 10pm so OK I get it!
BUT we stood there for almost 8 mins but no hostess/server insight.
After a several yellings in Japanese from a sushi chef at the front counter. A lady ran out and sat us down.
Ambiance..... Is this a sushi restaurant or an underground night club? It was dark and has that dreadful cold feeling...
Service.... If You have lots of patience then be my guest... After waving your arms in the air or walked out of our booth twice just to get the attention!
Now the FOOD! they served us FROZEN fish!! Have you ever try to eat Frozen sashimi??!!
We brought this to our server's attention and she said "I'm sorry but can you wait for 15 mins for them to thaw then try again"!! What! Is this the kind of response and service you provided to your customers?!!
After this review and you still eat here then I "APPLAUD" you!!
I came here two weeks ago with my boyfriend. He thought it was alright, I did not enjoy it at all.
First off, I'll start with the positive things:
Friendly staff, very good food presentation, good prices, large portions.
Although the staff was friendly, it did take a bit too long to get our tea and water. I think this should be automatic like it is at most Japanese restaurants.Our appetizer, which was supposed to be a BBQ prawn and scallop skewer, was okay except the fact that it came out with oyster on it as well. Neither one of us like oyster and would not have ordered it if oyster was listed as an ingredient for this appetizer (which it wasn't, I double checked). Also, the sauce on this skewer was pretty bland. One of our rolls (the one my boyfriend really wanted) was not ordered as we had requested. We decided not to order it because we already had too much food on our table (this was mainly due to the fact that I only ate a few pieces before I started gagging).
I apologize in advance that I have high standards for sushi. The salmon was not a dark, bright pink colour. It was pale pink and did not look appetizing. The spicy tuna roll was chopped up tuna mixed with sauce. This to me does not look or taste appealing.... its mush. I like a nice piece of tuna in each bite, so you know what you're eating.
All in all, the fish tasted of a low quality, and not so fresh, to the point where I completely lost my appetite. Our bill was $30.00 without drinks, which would have been totally fine if I left full and happy.
I wouldn't recommend it unless you're the type of person who LIKES the kind of sushi they serve at all you can eat places.
I've gone here a few more times since I reviewed the place a year ago. Let's see what has change and what has not. First, the best part of this restaurant is it's late hours. Open until 11pm & 12pm is really good because there are no other choices in the area to eat this late. Second, this is KOREAN STYLE Japanese food. Make no mistake about it. When I ordered yakitori it came deep fried.. Seriously! yaki in Japanese means GRILLED! Not deep fried! There are many so called Japanese dishes that are wrong. They are Korean style. If you can accept that, or you are a person who has no idea what real Japanese food is, then you can bypass or accept this detail. I accepted that it's Korean style so based on that, the food is pretty good. The prices are pretty reasonable as well. So, recently they HAVE improved their food, from the sushi to the cooked foods, they are much better than a year ago. The one thing that did NOT change is the customer service. Customer service here is TERRIBLE! You have to wait forever for anyone to take your order, and forget about anyone coming around to see how you are doing or offer you more tea. You can't even get anyone to give you a bill here.. I've seen people walk out without paying a few times. They seriously need to hire more waitresses and train them in GOOD customer service because currently they fail big time in this department. I will go time to time when I need to eat late, but I won't leave any tip until the service is improved and the waitresses are more respectful and polite. At least smile!
Dined in for dinner with the boyfriend on a Saturday night. Place was not remotely busy, which surprised me. We were greeted by three different servers, yet stood there for a good minute because they all kept looking at each other as if they didn't want to deal with us. Finally, one lady pointed to a younger male and told us that he would seat us. We sat down and was brought water although we wanted tea as well. After that, the service went down the drain. The male stood at the table beside us for at least 10 minutes, even though we wanted to order. I kept looking around, and made eye contact with the first female we talked to, so I assumed she'd come. She didn't and we continued to sit there. The male sat down at the table next to us and completely ignored us. I was under the impression he would be our server since he sat us but I guess I was wrong. We finally made our order through a new server 7 minutes later. I was hoping the food would redeem this place but honestly, it's nothing special. I find that most Korean sushi places taste the same, but prices vary, and this was a little high for their "okay" dishes.
We ordered the temaki combo (california cone, dynamite cone, spicy tuna cone), spicy combo (spicy tuna sashimi, spicy chopped scallop roll, spicy tuna roll), 1 chopped scallop cone and 1 calamari roll and it came up to $29 with no tip. Standard sushi here, nothing special. The calamari roll just tasted like an ordinary dynamite roll.
I'd much rather go to Tobiko where they have better combos, better value and better customer service.
My wife and I took a friend of ours and his wife (both new to Canada) for dinner to this wonderful restaurant, we have been here many times before and every time we have had great food, service and times.
The staff is always attentive and polite the menu is enhanced every once in a while to make sure the guests are getting something new from time to time. I learned how consumer friendly they are buy asking the question (why did you change your menu?) the answer was for people to experience new flavours and tastes.
We have always sent our friends to this establishment and have always heard good comments back about their experience. We recommend everyone to try this restaurant especially now that the renovations have been completed and the new chef has started a few weeks back. Before the new chef started the food was as good as it is now. We have never had a single complaint about this place.
I've eaten here twice but do take-out a few times because they do give you 10% off on weekdays for take out order. Have to say their sushi rolls are very soft and fresh and they have a lot of tapa styles "appies" that are great for sharing...I especially love their deep fried icecream! Yes who would of thought icecream can be deepfried! however, one thing really bugging me for a long time is every single time I placed a pick up order the lady on the phone is rather not very polite and always wanna brush me off. Hey I live in White Rock and I came all the way to Surrey to support your restaurant so really please just be nice for once "lady"! Despite their service I still love their sushi!
Normally my family likes to go to "all-you-can-eat" sushi places because we used to think that's where we got the most bang for our buck. After visiting Sushi Tengoku, we were proven TOTALLY wrong.
We LOVED our servers, who were super nice to us, and the guy taking our order let us know that 1 dinner order was going to be A LOT of food, and advised us against getting two (wasn't that nice of him?). He was totally right. Dish after dish, after dish came pouring on to our table, and this wasn't cheap dry, end-of-the-day type of sushi. It was beautifully hand crafted, with a lot of care taken into presentation and unique taste. The salad dressing was scrumptious, the sauces, the way it was prepared - everything tasted so good. I felt like I was at some kind of celebrity chef food tasting challenge!
We thought the bill would come to a lot, but in the end, our super full tummies cost less than if we had gone to an all-you-can-eat sushi place.
I totally would recommend this restaurant. Even the ambiance was classic and nice, and so modern, well decorated.
The only fault was that no one was there to greet us at the door, probably because they were so busy...or maybe they don't have a hostess? So it was awkward at first, someone handing us a menu as they walked out of the kitchen, then leaving, then another person helping us....but all in all, the staff is very conscious of their customers' needs and don't ignore you. Even if it wasn't our server, if we tagged someone down, they would jump to help us right away - they wouldn't just say "oh I'll get your server for you". I was very impressed by that.
Awesome, awesome place - we loved it!
I heard about great things about this restaurant for food and service recently. My friends are so crazy about this restaurant ever since they re-opened after closing for few months due to some renovation issues. I decided to dine in today for lunch which is Saturday. I expected to be busy since it was the busiest time for lunch. It was not that busy luckily but they didn't have a cleaned table when I got there. I could tell It was busy before I got there. One of the servers told me to wait to clean up the table which was totally understandable. While I was waiting I went over to the sushi bar to see how fresh their fish is, hoping to talk to the sushimen like other sushi restaurants. Most of restaurants I have been to was like regular customers usually want to seat at the sushi bar to talk to the sushimen. But here seems like sushimen don't even have any service minds when customer is at the sushi bar. If they can't speak english, they can still try to communicate with customers rather than just ignoring them. I have seen many wonderful sushimen trying to make customers happy with broken english. Pretty much all I heard was a simple 'hello' from one of guys and no one even bother to look at me for a while rather they were talking to each other only. I guess their service is only depending on the servers' efforts and the taste of the food. It was too big and busy for only 2-3 servers but they did their best to be attentive. And the food was great. Of course I will still come back but not seating at the sushi bar for sure.
Being a great Sushi lover, I was enthused to see there was a grand opening of a new Sushi restaurant just located in the heart of Guildford. (It had replaced the Anducci's)
I've now been there twice, once for lunch and dinner. Firstly beware of the parking as there is only about 20 spots and the lot is also located next to the Starbucks drive through = some tricky driving.
Upon entering the restaurant you are greeted immediately by a hostess who will seat you either in a booth/table. They also have an upstairs to seat larger and private parties. The decor is sleek and clean with simplistic decorations. The menus are beautiful and new as are the utensils which suggest a higher quality ambiance.
The menu itself covers most Sushi lover's delight as it ranges from over 10 specialty rolls, various Sashimis, Udon, dinner/lunch boxes and misc. Although to my disappointment, they don't offer All-You-Can Eat, some of the photos on the menu weren't actually menu items and some items weren't currently being sold. When the food arrived, it was beautifully presented.
IE. A spider roll had a picture of a cobweb in the background drawn by sauce and the rolls were placed in a shape of a spider.
The food was made with great quality and care.
The service I found was lacking as between ordering, recieving and general inquries times lagged. The servers there do not communicate well in English so there is a language barrier. For example, I asked how much a side of rice would cost and got a completely different answer. As stated below, the tea refills were hard to come by.
If you are use to just eating Cali rolls or a dinner box and expect less than a $20 bill, this place is not for you. Specialty rolls start at $10. For me it is too pricey and there are places that would be cheaper but the quality speaks for itself.
This is a good place to come if you are celebrating or entertaining guests. Not on a regular Tuesday night where you are craving sushi. Like I said, good for once in awhile!
We had pretty much had the same experience as the other reviewer MamaMia2010. Terrible service and mediocre food, but we were also missing several items that we ordered. We ordered the Tengoku combination meal for two. Out of that we were missing the takoyaki, tempura and dessert. We even flagged down the waitress half way through our meal and inquired about the takoyaki and were told, "It should be coming" which of course it never did. Our meal started out with the house salad, which was presented to us on ONE large plate. We had to request additional small, separate plates which finally came to us after we had finished the salad. At this point we finally received the glasses of water we had asked for when we had first placed our order.
The most infuriating thing was that we were having the worst meal ever, due in part to a lack of service. Several times I caught our waitress scanning her area looking for things to do, or worse yet I could see her hanging out chit chatting in the kitchen. We spent a lot of time in this restaurant waiting and praying. Waiting to place our order. Praying that our glass of water would come sometime soon or that our tea would be refilled. Waiting for plates to eat off of. Praying that takoyaki and tempura would arrive. Waiting for our main course. Praying that dessert or at least a bill would come so we could leave.
Finally, when neither dessert or a bill showed up to our table I took our grievances to the hostess stand. If this place stood a chance of getting me to return, the hostess would have apologized for the horrendous experience and comped us what little food we got. After all, a new restaurant lives and dies by return visits, word of mouth and not by people who won't return. Instead, at the hostess stand, I had to negotiate what we would and would not be paying for and hear petty excuses about how they had just opened a month ago and were still getting better!? Excuse me if you have the gall to open up a new restaurant and not have a clue how to run one before you open the doors! Besides, I don't want to hear excuses, I could care less, I just want to know what you're doing to fix it. They couldn't get that done. We wont be returning.
With the limited number of good Japanese restaurants in the area, my husband and I were happy to see a new one pop up. We made our first (and most definitely our last!) visit this weekend. The parking lot was jam packed and we ended up parking in a nearby plaza. Upon entering the restaurant, we noticed that there had been little, if any, changes made to the old Anducci's decor. Aside from plants draped strewn throughout the restaurant with pink ribbons and Korean writing, the place lacked that Japanese ambiance.
There were many girls standing around the front entrance. We were seated in a booth and given our menus. A waitress returned with some tea. We waited quite some time to place our order. The waitresses kept walking by but nobody bothered to take our order or even acknowledge that we were there even after making eye contact with us! They just kept seating more people. Finally, after about 20 minutes, I called one of the waitresses over. I told her we were ready to order. She took our order and left not bothering to even refill the tea. After about 10 or 15 minutes our gyoza came out. It was ok. Shortly after, half of my husband's dinner showed up (dynamite rolls). About 5 minutes later, the rest of his dinner came out. It was chicken sliced into strips served over cabbage, carrots, onions, with about a quarter cup of mixed rice moulded onto the corner of the plate. Oh let's not forget the cantaloupe on the other corner. We just looked at one another and cringed. My husband began eating his dinner while we sat and watched. My husband had completely finished his meal and we sat there still without our food. Annoyed, I was finally able to track down our waitress again who had disappeared for who knows how long. The couple across from us had also been waiting quite some time for her return and were now leaving.
The waitress comes over and says "Your food is coming" and leaves again. Not bothering to fill the tea...again. Finally the food arrives but separately. My son receives his meal first. Another 4 or 5 minutes pass before I receive mine. I was forced to ask another waitress for tea. The waitress never came back on her own during our visit. I was always forced to call her to our table. In the end, she would not even bring us the bill. Another girl brought that over. One of the worst dining experiences ever! We will never return to this restaurant. The service was horrendous and the food over priced.