Since this is the only place i can have dimsum in Surrey, I have come to this chinese restaurant quite often for lunch to have dimsum.. but I will no longer go to this restaurant because of awful service i've ever had.
two friends and i went there at lunch for dimsum as usual. two waitress were serving the whole area and they looked very sharp. my two friends and I worked as a waitress before. We understand how hard they have been working in that poor condition, but they should not BEHAVE RUDELY and INSULT customers.
They put food with loud sounds , although we said "thank you" everytime the food was served and tried to be nice to them. Nevertheless, we became impatient with the way two waitresses talk to us. After our meal was finished, we decided to have desert, but only one was available. no appology, kept hearing a word, "no". how nice.
while we were eating, one of my friends made togo. Later, we got the togo food without any sauce, which had to be packed together. however, we got two bills, dine-in and togo, as requested. we asked the waitress to divide the dine-in bill into three (my friend had to pay for her dine-in and togo together). i was very surprised when the waitress shook her head and SNORTED. I got mad and accused (i couldnt find the appropriate word) her and she made a nonsense excuse in return.
"because you asked to separate the bill into three again and i have to calculate it"
what again? of course we need separate bills, dine in and togo.. and we were the ones to be blamed for my friend to pay her bill? it only takes a few seconds to calculate the bills by punching a calculator and why was that annoying her?
.. great attitude.
i am for sure that we never treated them bad. these two old ladies must learn how to behave and say to customer. i am sure they would not have the serving right certificates either.
as i left the restaurant i gave them tips (less than 10%) for the delicious foods we had today.
(the foods were delicious, and it was the reason we had come here)
Gosh i miss the other waitress, who are more friendly and smart. i used to give them tips around 20%!
feel sorry for the boss, who just lost the good customers like us because of the awful waitresses. many orders, good tips, kind behaviours. so sad.
I heard it was not only us treated like that. be nice people. PLEASE.
Went here with the family for a dim sum lunch last weekend. The price is about average for dim sum but I have found other places where there was more selection and cheaper prices. The service was above satisfactory, they would ask how the food was and refill your tea pot with hot water or top up your ice water. Unfortunately we ordered a dish that did not arrived. We had to get the attention of the server about the missing dish. In the end, they deduct that dish from the bill. The food was not too bad. Not the best nor the worse, just satisfactory. The dumplings were plump and hot. One of the dish that had meat in a deep fried dough was a bit undercook. Overall not too bad of an experience. Will recommend if I am craving dim sum and in Surrey.
Decided to give this place a try again, worse then I remember! I'm really surprised this place is still open, the only thing it had going for it was the service, The spring rolls were the size of my thumb with almost no filling, those were one of the best things we ordered. The beef fried rice smelled like feet and was cold, the chicken chow mein had the weirdest noodles I have ever seen, the chicken looked pressed from a deli. The whole meal was lacking sauce, even the sweet and sour pork. On the upside the beef and broccoli was decent I wont be throwing that away! We barely ate any of it, the biggest waist of money ever 50 dollars on dinner and we wont eat all the left overs!
We ordered delivery which we usually expect to be no better then a 3 on a scale of 5 but it's what we all do when we don't have time to cook or just want a night out.
The food arrived within 25 minutes and was hot like it just got off the stove almost too hot to eat.
The chow mien was perfect as was the egg foo young the ginger beef was a bit overdone but I mean a bit certainly a 3 at the very least.
I was expecting late night Chinese food ordered simply because everyone else was closed but I was impressed and I will order from Rickshaw again.
We always come back to Rickshaw time and time again because the other Chinese places in Surrey just don't measure up. We are a bit far for delivery, so we go pick up (but it's worth it). The food is always good quality and yummy. The customer service can be a little snippish at times, but if you're ordering take-out all you care about is the food, right? I have never eaten in the restaurant so I don't know how the waiter service is. I would highly recommend this place if what you want is decent quality Chinese take-out. You won't be disappointed.
went there today for lunch. Jan 22, 2011
Had been there 20 years ago, to eat but was not sure what to expect considering the mixed reviews here.
When we ate there today the place was really busy! But that didnt stop the waitress from helping us select dim sum for our lunch AND to recommend some we might enjoy for next time.
All the servers were very helpful, and the dim sum was taken around to tables, fresh and hot.
My spouse and I love variety, so we each ordered a lunch special, plus a spring roll plate with wonton soup, and a few dim sum items. The bad news: the decor is a little dated, ( but its cute, in a kitchy kinda way) but I was concerned for the Koi in the large tank at the entrance, as the water was brown, you could hardly see through it. They do need to hire someone to come in and sort that out, to restore it to some type of beautiful water feature, not to mention the health of the fish.
The good news;
really really good food!!!! Served piping hot! The vegetables were crisp and very fresh, the shao mai ( pork and shrimp dumpling) was awesome, the transparent shrimp dumpling was fab, the wonton soup very good, sesame balls for dessert were delicious!!! the spring rolls were good, but the deep fried prawn was a little too greasy for my spouse. The noodles I got seemed a bit dry, but not that bad. I could've mixed my veggies and sauce into it..
The shrimp in the dumplings was So tender, fresh and cooked perfectly. ( I am a self-proclaimed foodie, and am very picky about seafood)
Value is great- lunch specials were 5.95 for a really good size plate, and of course, free water and green tea in a large pot left at your table so you can refresh your own cups. Loved that. Dim sum items were 2.95.
we ended up eating till we were stuffed, and taking half of what we ordered home.
I would definately go there again and be sure to try the sesame balls for dessert! YUM!
I was there for lunch yesterday and the food was amazing. The restaurant looks a bit old in decor but the dim sum more than made up for it. The price was reasonable and the service was alright considering there was only two waitresses. The chicken and chinese sausage on steamed rice was well-cooked and the only complain is the bbq pork rice noodle looked a bit undercooked. Other than that, it was a pleasant experience and I would definitely go back for more.
I'm amazed at some of the reviews of the Rickshaw seeing that in my 36 years I have been going there with my family since I was four. Yes, the decor hasn't been updated since Trudeau was Prime Minister, but maybe because we have gone there so many times over the years it really doesn't matter and kind of adds to the experience. We even joke about how many letters are left on the vintage sign out front each time we go. The reason we enjoy going is because the food is great, hot, and too much of it for what you pay. I can go to any modern restaurant in Vancouver, and I do, but the Rickshaw has always been a family tradition for good (Western) Chinese food. The servers are fast and efficient, and I'm not offended that they don't try to be your best friend as soon as you sit down. The food is great and hot because of how quickly they hustle. And I'll always remember how they used to give us kids free chocolate bars at the cashier when we left. The place has changed hands since those days, but nothing else has changed.
Gave the food a three as some was a five and other stuff was a mere one. Went with some friends and ordered a bunch of stuff (sorry, not going to rate every dish) and some plates were empty and others had three bites taken. Everything is hot and pretty inexpensive, but don't go unless you either know whats good or have a weird food gambling problem. My ugly friends matched the decor nicely.
I dined here last Saturday with my father, We ordered a large hot & sour soup and #5 on the lunch menu. The place was packed with a lot of asians, so my initial thought was this place must be good. The food here was straight up gross. They used frozen shrimp in the hot & sour soup, and it had that fishy taste to it, it was honestly the worst hot & sour soup i have ever had! The number #5 lunch special combo had sweet and sour chicken balls (which was good), chicken chowmein (the chicken was obviously boiled and had no flavor, over all it tasted like bleach water with the chowmein) and beef with vegetables (beef was under cooked and tasted like fish) Usually my father and would easily finish up a lunch like this, but we didn't, it was unappetizing. Value wise it was cheap! less then $10 for the large hot & sour soup, and $5.75 for the Combo #5 lunch special, but so not worth it (You get what you pay for). Perhaps i ordered the wrong things? i'm not too sure, like i said the place was busy, one thing i do know is that i will not be going back there anytime soon!
Yes it is a dated restaurant but the Rickshaw cant be beat for value, especially at luch. We go atleast twice monthly for luch and always order the #1. They also serve free chinese tea. Our daughter has a burger and fries and we all leave full. Considering the bill of $20 thats hard to beat. The waitresses are always friendly(giving our little one extra fortune cookies) and forever filling your water or tea. I honestly dont know why its not busier at lunch. Fine dining? No, but a quality meal(especially lunch) at a great price? Absolutely.
the food here is not that great. if you want chinese food you should just go to HoDo which is just a couple blocks away. its right behind safeway beside surrey central. at HoDo the food is better, cheaper and great specials.
As a good old Surrey gal, my family and I have eaten at the Richshaw for about 30 years, the won ton soup always tastes bad, it used to be very good, the soup needs to be made fresh espically with pork
Decor needs some updating, very outdated
We always order the dinner for 2 and pick it up, very quick service, love the sweet and sour, sauce on the side, dinner for 2 will feed 4
Ordered in for New Years Eve. This was decent. We ordered the Pork Fried Rice; Chicken Chow Mein; Sweet & Sour Pork; Curried Breaded Chicken; Diced Chicken with Almond Chop Suey; 1/2 order of deep fried prawns and Honey Garlic Pork Ribs - Bone in. The only mistake we made was getting the Honey Garlic ribs with the bone - recommend you go without. Lots of Almonds in the Chop Suey. It was very good. No complaints really. Not quite outstanding, but overall very decent - nothing wrong at all.
First impressions were dreary. . . we had lunch there and they haven't even bothered to open the lights. We were brought to a table at the back and saw flies flying around. I ordered the tomato beef on rice and was very disappointed, the plate (underneath) was greasy, the rice was hard (it must of been last nights rice) as for the beef and tomatoes, it was alright but it was unappetizing looking. I will not set foot in the restuarant again!
We ordered the dinner for 3 which had excellent serving sizes, however the food was luke warm, greasy and the flavour was awful.
The chicken chow mein had sliced lunch meat on top, rather than real chicken and the texture of the chicken and noodles was terrible. The spring rolls were not edible, the prawns were rubbery and the batter was soaked in grease.
All of the food tasted like it had been dropped in a deep frier making each dish taste the same - boring, lardy, terrible texture. Do not recommend this restaurant to anyone. Spend your hard earned cash somewhere else.