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2.5
  • Food2
  • Service2.5
  • Value2.5
  • Ambiance3
  • Reviews10

Red Robin

10237 152 Street
Surrey, BC V3R4G6
Tel: (604) 930-2415
  • Cuisine: American, Burgers, Family
  • Price: $$ ($15 - $30)
  • Reservations: Accepted
  • Meals: Lunch, Dinner
  • Red Robin is a casual restaurant that serves an imaginative selection of gourmet burgers in a fun and relaxed atmosphere. They also serve a variety of other items including salads, soups, appetizers, entrees and desserts. They even host birthday parties.

Reviews

Displaying 1 - 10 of 10 Reviews FoundSort: Useful | Helpful | Reviews | Date
Good Food and Lots of fun
By eating good food of Vancouver (128 Reviews)
Submitted Sunday, December 4, 2016 - 3:12pm [Dine in]

My friends and I frequent this restaurant (particularly this location) a lot. The staff is incredible; the food is just really good. I usually order a double burger with fries; or the Salmon and Chips (both dishes are just excellent) got to say it's just very good food.

Do Have to say though; that their appetizers are not really a bargain however; they are good but just too expensive.

They also came out with a rewards program that if you buy 9 entrees; you get your 10th for free (regardless of price and no entrée is excluded as far as we know......but might want to double check with them first) and best part is; that if your friends in the party don't have the rewards; you can collect on their entrée.....

I just love the food and the ambiance......Be back soon

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B-Day lunch with family
By Huge of Surrey (139 Reviews)
Submitted Wednesday, January 11, 2012 - 10:19am [Dine in]

Had my B-day lunch here with the family a few days ago. They greeted us promptly when we walked in and seated us right away. They offered the kids some crayons and colouring paper which kept them busy for awhile. Better half ordered the chicken burger with gacamole on the side with fires. I ordered the lamb burger with caesar salad. To start we had the towering onion rings. That was hot, fresh and tasty appy. The burgers were pretty good, but I found the caesar salad a bit too soggy for my liking. To accomopany our meals we had pop and freckle lemonades. The kids had some of our fries and was offered chocolate milk. I was very impressed with the service. The waitress was very "on the ball" as she had the refills ready just before we finished our drinks. Came to us to clear the plates when needed and asked us how our meal was and if we needed anything. Very proactive service for a change. They even offered us a sundae for my B-day. When the bill came, we had a entertainment coupon for the towering onion rings, whcih came off the bill. Also she comp my burger, sundae and even the kids chocolate milk. I was very surprise and happy with this dining experience that we are planning to come back very soon.

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A solid restaurant but nothing spectacular
By coconutfan of Vancouver (31 Reviews)
Submitted Friday, June 12, 2009 - 2:09pm [Dine in]

I went to this restaurant with a large group of over 10 people for lunch yesterday. The food was solid but nothing spectacular. The people I went with were happy with the hamburgers and salad. I had a baked potatoe soup which was solid and it came with cheese bread. It came out to be about $6.50 including tax and tap.

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For grease loving people?
By white_hazel of White Rock , B.C. (2 Reviews)
Submitted Wednesday, November 21, 2012 - 6:15pm [Dine in]

This place is garbage. I took my boyfriend there after work and the food was disgusting. Meat was greasy, so greasy that it went through the bun. Fries were okay. Don't waste your time and money here. And the price is too high for such low quality stuff. Four thumbs down from us!

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Poor service and boring food
By kudlow of Richmond (2 Reviews)
Submitted Thursday, August 20, 2009 - 10:02pm [Dine in]

I am not sure if this chain was ever better but I was prompted to write a review after eating here last week and being ignored for about 15 minutes. I wish she had ignored me more because then I would have elft and not been voercharged for a dry burger with a hard lettuce. seriously, it wasn't but tasted like it was a fried lettuce. It was like a low quality White Spot without the smiles. Sorry.

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I only Like lemonade
By crystalsurrey of Surrey , B.C. (8 Reviews)
Submitted Monday, December 5, 2011 - 11:17am [Dine in]

after a few try, nothing much to order besides burgurs, wraps and lemonade.
I love the yam fries,and the service was not that bad for mine experinces, besides the part that no one greet us for a while at the door.

overall I would occationally dine there and avoid peak hours. for better service.

And I think they might have birthday specials? cuz everytime I go, they have at least two birthday groups in there!!

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raw food = unsafe and inedible
By fns of Surrey , BC (1 Review)
Submitted Thursday, December 30, 2010 - 12:12am [Dine in]

The ignorance of the service there was always passable by me and my girlfriend until our
experience this evening. Once not being provided cutlery, and waiting a long period of time for our waitress' return, she told me to "get it myself", on top of being a lack of service with no refills on drinks for over 15 minutes a multiple of different times.

We really decided to completely boycott this restaurant when our most recent experience took place. I had received a completely inedible RAW bacon cheeseburger. The ignorant and RUDE manager acted like a child and stormed off when I complained about it. I was not at fault for receiving this RAW MEAT, and had felt like I had done something wrong by complaining.

Their website states that "Members are trained in proper beef handling techniques and use Red Robin's proprietary cooking process to guarantee that each of our Guests receives the juiciest, safest and best-tasting, made-to-order gourmet burgers available."

This particular location and staff members do NOT meet up to these so-called "standards", and they never have. I am very upset that this poor service had to ruin our evening and ruin our commitment to this restaurant;
terrible hostesses, terrible waitresses, terrible management, and terrible food safe measurements...

Never has our service been satisfactory, with every time including a rude staff member.

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What do you want??
By rc29 of surrey (2 Reviews)
Submitted Thursday, November 11, 2010 - 10:04am [Dine in]

I walked in to this restaurant a few weeks ago with my family to grab a bite to eat. Upon entering I was not greeted by a smile or a hello, but instead the rude host/server said to me in a serious tone "WHAT DO YOU WANT??". Being a minority (he was white) I felt even more offended and unwelcome at this establishment. Without offering any sort of apology he simply directed my family to our table and than stated " I don't do this much!" while walking away with a smirk on his face. ABSOLUTELY PATHETIC!

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Dinner for two
By Mallorry of Surrey , BC (1 Review)
Submitted Wednesday, November 10, 2010 - 8:29pm [Dine in]

My boyfriend and I stopped by to grab a bite to eat. He had the royal burger and there are no problems with it. I orders the bacon cheese burger, I took a couple bites and it was a little pink but edible, I took another bite and it was raw. I sent it back and they took it off the bill and made me another one to go. We got home and I took a bite, once again it was a little pink but edible, I took another bite and it was raw again, I didn't take it back to the restaurant because they already took it off the bill, but I strongly suggest that they check the burgers before they serve them. Our waitress was really slow as well I understand that they get busy but everyone around seemed to get service except for us. If you can't handle a big section then don't, customer service is very important at a restaurant so popular. I really don't think I have any reason to eat there ever again.

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Don't go here
By annickejane of North Van, Can (3 Reviews)
Submitted Wednesday, October 24, 2012 - 3:04pm [Dine in]

Don't go here for hamburgers! They have hardly any flavours, no real meat or anything, and they don't give you much given how much you pay. Also, the bread bun I had was starting to go crunchy like it had been sitting around in the freezer for quite a while.

I haven't had anything other than the hamburger there, but "... & Hamburger" is in the name, and they displayed hamburgers prominently on their menu, so I don't feel unfair rating it low for that.

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