Neptune Seafood Restaurant offers quality Chinese cuisine and dim sum, served in a warm, authentic and elegant atmosphere.
The first time I visited Neptune Surrey, it was dismal. But I've been back several times since my last review (on their opening day) and am happy to report that things went much more smoothly.
Much improved, arrived hot and was tasty. I particularly liked: eggplant and green beans (tasty black bean sauce didn't overpower), mushroom and black truffle tarts (heavy and buttery, but good), Chui Chow dumplings (hard to find these days but these guys do it right). Didn't enjoy the dumpling in soup as much (too salty, lacking depth of flavor and used imitation crab meat).
Again, much improved and now on par with any fine dining Chinese restaurant. Tea was refilled multiple times, they were attentive and available.
Five of us had a very filling brunch for $45 before tax/tips. Pricing will depend on what you order, but I felt that we had a good mix of heavier items (bun, truffle tart) and lighter items (veggies and steamed dumplings) that made for a satisfying meal. Interesting side note: the auto tip feature for their credit card machine is set to only 10%.
Glad they got into the groove. Will be back if I'm craving dim sum close to home.
Went there for dim sum and ordered some items off the menu as they don't have push carts there. Waited over an hour for congee and some deep fried wontons. The congee came warm, like it had been sitting there forgotten. Also we made reservations by phone at 11am, got there at 10:55am and said they didn't have our name on the list. Had to wait an hour to get seated. In total spent almost 3 hours at the restaurant just to have lunch. Will never go back
Working nearby, a few coworkers and I have been long awaiting Neptune to open.
We gave it a try about the 3rd day they opened. They have an entrance directly from the mall, as well as from the parking lot outside. Also they have a Wonton Noodle restaurant built into the corner as well (which we will try on another day!)
The restaurant was busy but not totally full at 11am on a Tuesday. We were promptly greeted and seated.
The restaurant is brand new, and felt a bit more modern than most high end Chinese restaurants.
There were just 2 of us, and we ordered a handful of dim sum items. Each item ranges from around $3.50 - 8.50. Not surprisingly there weren't many at the $3.50 range.
We ordered a few staple items like Shrimp Dumplings, Sticky Rice, Steamed Rice Rolls, etc.
Overall everything was fresh and tasty. Portions were average, but not skimpy.
Service wise, we've never had such good service. Tea pots were perpetually refilled, and they even changed our plates at least 2-3 times (almost unheard of for dim sum).
The bill for the 2 of us, after 6 dishes, was quite reasonable.
The one hiccup was when we paid the bill. It took forever to get our change, and one of the servers was scolded by the floor manager right in front of us which was a bit of a turn off.
Overall we were quite impressed, and will certainly return again.
-brought me tea when I asked for water and hot sauce as soon as I was seated
-had to ask multiple times when i didn't get the hot sauce I asked for and water refills were slow/neglected
-not worth it
-they even charged $2 for 2 glasses of water (without any signage or cost listed on the menu)
Peeved I was charged for water but even more peeved that I don't seem to see anyone else complaining about it. Would not recommend and would not go back.