Montana's Cookhouse is a casual, relaxed gathering place serving a family-friendly menu of steak, ribs, chicken, burgers and salads.
My wife and I dropped by to have a quick dinner, we walked in and the restuarant was less than 1/4 full. Great we thought, we could get in and get out, as we had other things to do that night.
We saw lots of staff walking around, and even a manager talking to a customer, great we thought, Boy were we mistaken. The staff would look at us at the front hostess desk but make no move to seat us, We assumed they would send some one up to sit us at a table. No luck, a young girl came up and was more concerned with something else, so I looked in the bar area to see how busy they were, ( totally empty) and three stafff were standing around talking. We waited at least 10 minutes and no one helped us,( we were standing in front of the hostess desk) even though the restaurant was almost empty and they had lots of staff.
But what really upset me, I tried to make eye contact with a couple of the staff, and in every case they would turn away we waited 15mins standing, I fiquired if they were not interested in seating me and my wife, then dinner would also be a hassle. I will never go back to this poorly run Montana's
We enjoy casual dining and trying different places but sometimes a sense adventure can backfire on you and that was the case with this restaurant.
We hadn't eaten at this particular Montanas before but had been to one years ago in the interior which turned out to be a much more enjoyable experience.
While we showed up well past the dinner hour and perhaps being a long weekend had some effect, we were surprised at how empty the place was for a Friday evening.
Our server was polite and seemed attentive at first and quickly took our order, however that pretty well marked the end of our pleasant dining experience.
Our appetizers took forever to come and just when I was about to inquire into their whereabouts our server came by to inform us that there had been a mix up but they would be up shortly.
To his and the restaurant’s credit they took the initiative to remove the appetizers from the bill which after tasting them was a good move because had they not, we would have requested they do so.
It was obvious that after realizing their mistake they tried to rush the order through and as a result the food wasn't thoroughly cooked.
When our entrees finally showed, which was well beyond the time it took others who had entered the restaurant ten or fifteen minutes after us, we did not see our server again until it
was time to pay the bill, in fact I had to flag down another server for refills and condiments.
Unfortunately the food wasn’t worth the wait.
I ordered something off the on-line menu which for whatever reason wasn't displayed on the in-house menu ( I should have heeded the warning sign) and while I appreciated the willingness of the server to comply with my request, I later thought that there was probably good reason why that particular item was not on their menu.
It was overcooked and absolutely saturated (not marinated) with a sauce that did not resemble the taste of how it was described on the on-line menu.
I guess I just expect a dining experience to offer something more than I could whip up at home myself by cooking a piece of frozen chicken and then dousing it with some store bought sauce
My wife and son's meals were subpar at best and my overall impression was that it was one of those franchise restaurants that relies heavily on marketing, ambience and location but can't back it up with service and quality, which usually isn't a recipe for long term success.
We won't be returning anytime soon
I've been to this restaurant twice now and everything is great.
The people who run this place must have read the reviews and changed what they were doing.
We were seated immediately and had a waiter very quickly.
very friendly waiters and they did not rush us at all.
The food was amazing ( can't beat the ribs ).
we left very happy and full.
On November 6 my wife and I ate here, arriving at around 2:30 pm. The place was fairly empty and it took almost 5 minutes for someone to come up to us and seat us. After we placed our orders it took at least 1/2 an hour to receive them, even though the restaurant was mostly empty. When our food arrived, my meatloaf barely had any heat in it, but the gravy on the mashed potatoes was hot. My wife's wings were cold and the ribs looked great on one side but on the other were totally burnt.
Her wings arrived with no dipping sauce, which she had to re-ask for. Her coleslaw was unpalatable as it tasted mostly like mustard. She loves coleslaw but didn't eat hers at all. Also, when the server of our food (not our waitress) finally brought our food to us she kind of just put it on the table and walked away without a word or any interest about anything.
The desert we had were tasty but the rest of the meal was a disappointment. It's pretty sad when the best part of the meal is the mashed potatoes!
For $60 (without drinks or appetizers) we didn't get good value, for the reasons stated above. And due to the lack of attention to service and the cold and inadequate food quality we received, we will not be going back to this restaurant.
I found myself in White Rock last Thursday, I decided I would checkout Montana’s. This is my first experience with this company; I have seen the commercials on TV and was looking for a steak to kill a hungry man’s hunger.
After being seated it took them a long time for acknowledgment to take my order. They seemed quite under staffed despite being very empty. I ordered a starter of sweet potato fries (mmm) and my main entrée as the classic peppercorn sirloin steak.
Food quality could improve considering the pricing, sweet potato fries were a bit soggy. The steak was sub-par but still good. I didn’t have time to order dessert.
Overall it was an okay experience, felt like dining at a higher end Boston Pizza.