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Went here with a friend for lunch on a Friday. The pub was quiet with only a handful of patrons. My buddy ordered the Club sandwich with fries and I ordered the Roast Beef sandwich. The food came out prompt and the portions were large. My buddy said that is sandwich was okay. My Roast Beef sandwich with caesar salad was satisfactory. My only gripe with the food was there was too many peppercorn in the beef sandwich. My problem was with the service. Granted there was only one server, there were only 7 customers including us. Not once did she check up on us or offer a refill on water. Once she served us, we were on our own. We try to flag her down but to no avail. So after we finished, we had an entertainment coupon to use. She came back with the bill but did not take off the full amount allotted by the coupon. She was $2 short. Not a big deal but considering the service that we did not received, we brought this to our server's attention. The server stated that is the way it is. Rather than argue over a few dollars, we paid our bill and left. My gripe is that this pub advertises and uses the Entertainment book yet when customers uses it, they feel that they do not have to honor the coupon. Then why do they bother being in the Entertainment book anyways. This experience put a sour taste in my mouth kind of like the service there. Would rather venture to another pub than return back to this place.
Receipt Feb 6, Stn P0S3 #29832 waitress ASHLEY. 5.30 to 6:44pm
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I just came from Montreal , and being a photographer, enjoy my solo pubbing with great expectations.
Down time , to me, means quality time on my ownsome over a pint of Guinness and some hot wings or calamari. This time, I was actually not planning for a pub, as I had been to one already a couple of days ago, lol
But I had just left the library and it started to pour. So, I thought it makes a fine excuse to get in out of the rain to check out this place called Fleetwood Arms.
The ambience is nice, quiet to my taste, with decor suitable for the older set. There were a couple of younger gents there , but it wasn't noisy or packed, so it suits me fine, as I do enjoy placing myself in front of the giant TV to watch my tennis . At this time, they only had basketball, so it was fine with me too,so long as the chow and drink are up to expectation.
The waitress, (Ashley, from my bill), served me with fine rapport. She will prompt, articulate, and very fine looking :)
The Guinness came stat, and the hot wings was delicious. I took my own sweet time with it, as always in any pub, no one rushes this old chap. The waitress confirmed with me to ensure I was ok. And when I needed something else, she was quick to notice . Big points there for the fine waitress.
At the end, I paid for my sup, and the waitress was once again very quick to attend to me. She was very polite and I have to give her a 4 for Outstanding service. Excellent rapport, and personality. She was wonderful to everyone there, as I could overhear them enjoying her fine catering excellence.
What more can a bloke ask for? Would I be going back to have another pint and hot wings? I definitely would, and I will no doubt find the spot where Ashley will be serving me.
Fleetwood Arms, nice quiet place to be. It's going to be one I will surely show my face often , and to wet my whistle over a pint of Guinness.
See you there too, if you enjoy drinking on your own . We can watch tennis together :)
Cheers Fleetwood Arms, and thank you for the lovely service Ashley ( I hope that is her name, as the bill said so)... A fine service all worth mentioning, for sure ! I will be back.
