Boston Pizza offers a casual dining atmosphere with over 100 menu items including a selection of pizzas, pastas and a wide variety of appetizers, meal-sized salads, entrees and desserts. The restaurant also has plenty of big screen TVs to catch the big game.
Got a couple of pizzas delivered from this location. One was a little bit browner than I like, but not really bad. The other one, a pepperoni pizza, was heavily overdone to the point that the pepperonis were curled up and crisp with a charred flavour. The cheese between the pepperoni was brown and stiff in spots, not gooey like melted cheese should be.
When i pay close to $25 for a pizza, I expect it to be *good*, not poorly baked. I called to complain. The manager explained that this is pretty common for pepperoni. (I find it a little frightening to learn that they think of crisp pepperoni as normal!) To her full credit, she immediately arranged to remake the pizza with the pepperoni *under* the cheese and send it out. This earns her better marks for "service" Unfortunately, even this new pizza had brown crusty cheese on half and what I consider to be "normally" done cheese on the other half. So I think the real problem may be that they have an uneven oven that is ruining their pizzas.
The moral of the story is: if it ain't done right, send it back. They will fix it and eventually learn that it's cheaper to do it right the first time.
We have been to this restaurant quite a few times and found it a great place to eat with kids. I admit I avoid times when there is a game on but otherwise we have not had a problem with service or quality of food. The servers were helpfull and even have given us Free Meal Coupons for the kids on more than one occasion. Food was good, hot and well served. It is not the best food in the world but this is not to be expected at this kind of restaurant.
One a sunny Saturday afternoon the five of us went to BP in Cloverdale on 176 street and 64th ave. Get some drinks, order some food, have a great time. Or so we thought.
Upon arriving there was no host/hostess to seat us. The lounge area had a bartender there and the "family" side of the restaurant had some kids sports teams there. No wait staff was on that side either. Red flag we all thought. Since no one was there to seat us we sat ourselves outside on the patio since it was nice out. The table across from us had not been cleared. Dirty dishes and cups, half eaten food, and one gigantic mess. It kind of turns one off from eating.
Waiting around for five minutes for some menus my girlfriend decided to be proactive and grab some for our table. The bartender came out and said that a server would be with us and then another server came out with menus (a tad bit tardy) After another ten minutes a third server come out and take our drink orders. We tld him that we wanted food as well and he said that the other waitress would take our food order. The waitress comes back and asks my girlfriend if her Khalua mudslide was supposed to come in a bottle or glass. Not a good sign when the waitress is unsure of a drink. The other waiter who served us drinks came back and asked if we wanted some more drinks, my friend opted for another pint and the waiter says "I hope you're not driving" good call server guy as the point is to ask to see if people want more drinks not to the the "drink police" my friend was insulted and angry after that comment.
After waiting nearly an hour the food finally arrived and everyone was happy with theirs except for me. The Thai chicken bits that I ordered were cold and soggy!!!! They weren't cooked or just got cold from sitting waiting to come out to me. They obviously do not have an expediter at this location to be the quality control person. I said the the waitress that my food was cold and soggy and after waiting another fifteen minutes my food came back but everyone else was finished theirs.
This is the result of poor managment as there must have been a few staffers that called in "sick" on such a nice sunny day. Common sense would be to have enough staff run the patio, lounge, and "family" area. If I wanted back service and poorly made food I would go to Rusty's Pub in Cloverdale instead.
As a father of 2 sons, aged 2 and 4, a dependable BP less than 10 minutes' drive from home is a huge bonus. The food is never going to impress you, but then again it's almost impossible to screw up as long as it gets to your table hot. I could care less if the servers can't make wine pairing recommendations, as long as they show up every 10 minutes to see if we need more drinks or napkins, and bring the bill when I ask for it.
Because this locations meet or exceeds expectations on that criteria pretty reliably (I've been there about half a dozen times since it opened), this is my #1 option for taking the kids out for an easy dinner. The service can be a wild card, because the servers are generally inexperienced and don't stick around for long, but they do seem to try hard, and see above re: expectations.
Big bonus points for serving Stella and Rickards White on tap. That's what really puts it over the top vs White Spot / Red Robin!
I know not to expect too much when I go to a Boston Pizza, but from time to time I am drawn back in because I really do enjoy the Cactus cut potatoes and some of their pizza's are quite good.
Well, I wouls strongly suggest NEVER going to this location in Cloverdale! The food was not up to standards (and it is all pre-prepared foods at BP), but it was the horrible service and management that really turned my stomach.
The hostess was snobby once she finally made her way to greet us, and the server was flat out rude. A Manager (owner?) came by to check on our table and we told him how disappointed we were with the food and service, and all he did was offer a poor excuse and nothing more was done.
We will never go back to this restaurant.