Montana's Cookhouse is a casual, relaxed gathering place serving a family-friendly menu of steak, ribs, chicken, burgers and salads.
I visited Montana’s in Scarborough for the first time on a Friday, on March 8. I liked the décor; the place had a rustic feeling, like a chalet/cabin in the mountains. My group and me were greeted by the Restaurant Manager, who was welcoming and seated us to our table. The restaurant was not busy at all because it was around 5 PM, between lunch and dinner.
The first server did not seem very energetic, but at least he was polite and he wrote his name on the table. We ordered a few drinks and kept drawing on the paper that was on the table. Afterwards, our server changed and we ordered appetizers (chicken wings, pita with dip and sweet potato fries). Wait time for the appetizers was around 20 minutes, which is more than the standard.
Food was good, but nobody came to check up on us, to see if we need our water refilled, another drink or maybe we’d like to order a main course/desert. Service was NON-EXISTENT! I felt ignored, even though I chose to spend my money there. Even though the restaurant was almost empty, servers were cleaning other tables at which the guests already left. At the end, when we asked for the bill, I asked Tamar, our server: “How come nobody clears out the plates?” I told her that stacked empty, dirty dishes is not a nice view to have in front of your eyes long after you finished eating. Instead of apologizing, she asked me ironically: “Yeah, you like that in a restaurant, don’t you? You like clean plates?”. I was appalled. Nowhere have I been talked to so rudely. She asked me if I wanted the receipt and initially I said no. I changed my mind because I wanted to fill out the customer service survey. Tamar kept ironically repeating “Beautiful” and remained obnoxious until the end.
I have NEVER complained to a manager in a restaurant, but I did this time. We did not receive any service recovery at all, nothing except an apology. I would never go back again to Montana’s in Scarborough.