I was up the Scarborough location on Lawrence and I have to say I'm very disappointed with the customer service. there was an older of woman who serve me she was very rude to me. I bought a cinnamon tea biscuits and I asked for it hot with double butter. When I got tea biscuit back it was very dry and hard as a rock. Now I bought several of these cinnamon tea biscuits in the past and not once were they hard as a rock. She told me it was MY fault because I asked for it hot. I told her I didn't ask for it hard as a rock. Basically they microwaved it so long that they over cooked it. I asked for them to redo it they refuse so I ask for my money back in they refused. I am sorry when I pay very close to $5.00 for a tea biscuit and a small coffee I should be able to eat it. I also think it is a shame they charge for butter. I am tired of this lady treating people like garbage. She is always mean and cold but that day I reached my limit with her.