I have to agree with the other two reviews with regards to redeeming groupons. The owner's attitude change as soon as she knows you have a groupon. Why did you offer the deal if you don't want us to buy it? The customer service you showed disgust me and if you don't want to sell your ice cream then you should frankly close up your shop.
On top of that she never picks up the phone. I called outside of her store when there are no customers inside and she just outright ignored the call. Great way to turn down business. It really begs the question WHY ARE YOU "OPEN" FOR BUSINESS IF YOU DON'T WANT TO SERVE OR FILL CUSTOMER'S ORDERS! Worst business ever and AVOID!
We went to the Hogshack early on a Friday because we were looking for some comfort food and we were rather hungry. We started with some salt a pepper chicken wings. I admit, these were nothing special and not something i will redo. Not super meaty, cooked well and nicely seasoned, while still very "meh."
My fiancee went with the beef tacos and had fries as a side. Three, large soft tacos. Delicious and the right amount of toppings. Maybe I'm a harsh judge, while we consider this "solid".
I ordered the full rack of St Louis ribs with coleslaw and fries. Like my fiancee, i got a mountain of fries. the Fries are great, but given the amount of ribs I was tackling, they were superfluous.
the robs were good enough. the sauce was great and the rub they used was tasty making for a nice product. there was some crispy bits that likely would annoy the BBQ expert, but I just looking for a huge amount of meat and sauce. I mention this so you can make your own conclusion and your own expectations should you try this place out. To me, it met my expectations and I thoroughly enjoyed it, but I eat BBQ ribs once a year.
the reason to come and come again is the beer list. Not just because they have a lot (although this is part of the reason) but because they make craft beer accessible. they have a "guide" to introduce you to craft beer and as a studious chap, it's nice to get an introduction and then let me pallet take me the rest of the way.
the service is adequate while a far cry from the competition (Cactus Club, Earls, Joey's, etc). I understand the Hogshack offers a different product from the likes of the major chains, while the price point warrants equal service.
I will be back because I like the local ownership and their concept about creating a place to go for great brew and good eats. If they're execution doesn't catch up to the concept, they will likely lose my business eventually.
This fast food joint has been around for about decade and I find their food quite good and consistent. Their food is restaurant quality at very modest prices. Pak Tak also specializes in Chiu Chow food, which is a sub-cuisine within Cantonese cuisine. So they offer quite a few different items from most other Chinese fast food joints. I like eating Cantonese food that offers something different but not outrageously exotic – that’s my preference. Pak Tak’s a really good choice for catering parties and functions.
As an advid sushi lover I am always seeking out quality places to stop and have a quick plesent lunch experience. I recently discovered Togo sushi in Richmond centre next to the McDonalds. It has a simple sit down counter and 1 table for 2. It is mostly a takeout place with the sushi served on Takeout trays. Their rolls are reasonably priced and are fresh & yummy. They like most places have a speciality roll sheet that is off the menu. I typically order from it. I have also had the miso soup, ebi sunomono salad...both of which are good. I have recommend this place to friends and now they are going there weekly.
Typical of other HK style restaurants in Richmond. My friend's dish arrived a lot earlier than mine.
Extremely slow. Food took a very long time to come out.
Quite a bit more expensive than other nearby Richmond restaurants.
The ambiance was nice. This restaurant seems clean.
I probably would not return as there are many better choices in the vicinity.
My family and I have been ordering from Bamboo Express ever since I was little. We literally do not order Chinese food from anywhere else. The food is consistent, yummy and you have the option of "No MSG" which is a huge deal for us. Since the new owners have taken over I have found the food to taste a bit more authentic and a bit less greasy. The lemon chicken is our absolute favorite. I would recommend this restaurant for take out as the restaurant part is a bit small and outdated.
I've been to Aji Toro a few times for all you can eat. It's probably the worst sushi I've ever had in my life. The gyoza was burnt on the bottom, the rolls were small and tasteless and the service was just okay. The only staff that I enjoyed was the lady at the cash register, she was extremely friendly and happy. I would NOT recommend eating here.
I've been going to Sushi Han for 10 years now. I bring my friends and family whenever I get a chance. The food is consistently amazing and the staff are polite and quick to serve you. I have never had a bad experience here. The updated renovation a few years ago really change the ambience to the restaurant. It is welcoming, cozy and cute. It's always busy around 6pm for the dinner rush...a lot of people like to do take-out from there as well! All in all, Sushi Han is affordable, delicious and always a treat. I would highly recommend this place.
Have been going here off and on for the better part of 25+ yrs, really? Am I getting that old, anyway back to the subs. Don't know when but there was a change in the size of the buns, still taste the same. I love the piles of grilled onions bound up with the melted mozzarella, have often thought of ordering just a plate of this mix. The meat, especially the steak, can be tough and gristly at times, but with the mound of melty toppings and tangy dressing I can look past this indiscretion. The place always look as though a packed lunch crowd abruptly left at once leaving everything in its place, from dirty forks to last months newspaper. The cooks look as equally rumpled, looking like they haven't had a day off in 25+ yrs. But with all the warts and rough edges still a bargain and institution for cheap eats. Don't change a thing!
I totally agree with the other recent review on this entity.
If you want to have a feel of a beggar, try redeeming your Groupon coupons at this shop. The attitude of the lady behind the counter will turn immediately from "nice" to "nasty" upon realising that you are redeeming for their ice cream which YOU HAVE PAID IN ADVANCE AT SO-CALLED BARGAIN PRICES. I will never buy their coupons again!!!
Moreover, what service could one expect from a shop which only opens its door at the wish of its owner/staff without showing the basic respect towards its customers by displaying at least a simple OPEN/CLOSED sign on its door (not to say its business hours)??? I also tried to redeem my coupons on four consecutive weekdays without luck. If it wasn't the lighted lamp on the counter inside the shop, I would think that this shop has wound up after taking our money from Groupon.
A word to the owner - Please remember that you are a retail servicing entity at a tourist hot spot!
We were at the Blue Canoe last night for a friends birthday. We made the trek from North Burnaby in a torrential downpour, got lost as the restaurant didn't appear to have a sign out front. I had to walk along the boardwalk to find it. Once inside I noticed they had martinis on for $5 so when the server asked me what I would like to drink I asked her what kind of gin they were putting in the martinis. She said it was Bombay so I ordered one which I enjoyed. For dinner I had the salmon sliders and ceasar salad. The sliders were disappointing as the salmon was strands of salmon with strands of beets on them. I would have preferred a piece of salmon rather than strands and I didn't enjoy the beets on it at all. The sliders were about $14 for three which would have been okay if they were phenomenal but they weren't. The salad was good. After dinner I ordered a coffee with a Frangelico on the side and bought my friend a Monte Cristo. The real disappointment was the bill. We paid it and left and then wondered why it was so much higher than we thought. It turns out that I was charged $8 for each martini when they were advertised for $5. I was also charged $3.75 for a cup of coffee and about $6 for the Frangelico which means the coffee and liquor came to $9.75 when my friend's Monte Cristo was only $7. If they are going to charge $3.75 for coffee the server should have suggested that I order a special coffee rather than a liquor on the side. I will not return as I didn't enjoy my meal and felt ripped off on the drinks.
I purchased the groupon coupon for 2 liter ice-cream. The owner was so bad when I presented her the voucher. She greeted me with "you come in a bad day"! I was shocked and ask why? She said that she was so busy (there was no one else in the shop.) Then she asked me to come next day, but I said no because this was the THIRD time I tried to redeem the voucher. The shop closed during the weekdays but without any signs outside the shop and no message/remarks when we purchase the deal at Groupon. Then I quickly decided what I want, then she asked me to come back after 20 minutes! I said I would wait in the shop. The owner then put the ice cream into 2 1-liter plastic containers with some squeeze outside of the containers. After that she put the containers in a very wrinkled , huge with Christmas print plastic bag. I said I don't need the bag but I want some napkin to clean up the ice cream outside the containers. She said she didn't have any napkin in the shop. I was angry and I said you were selling food and you didn't any napkins in the shop. Then she yelled at me and said what else I wanted to. At this point, I couldn't hold my temper. I said I wanted to complain and I would NEVER EVER come to this shop again.
* $19/person All-You-Can-Eat (dinner)
* $7-15 for a pot of soup base divided among your group
* $1.50 for soft drink (unlimited refill); tea is available
* Menu/Order Form is in Chinese and English
* Unless you actively ask for service, refills, etc. you will not be served
* Reserve to cut your wait time (you will still wait at busy times)
Our reservation was for 7:30pm on a Friday, it was made several days in advance. We arrived early but were still made to wait over 30 minutes and were finally seated at around 8pm. The restaurant was extremely busy, with a line-up out the door so despite our reservation we didn't think much of it at this point. People who didn't have a reservation were being asked to wait over an hour.
The trouble began when we tried to order; they had actually asked us to put in an order form a few minutes before we were seated, so we expected to get some food relatively quickly. Nothing came for 15 minutes, not even the soup base for the central hot pot. When we inquired, several servers said "it was coming." Finally at 8:30, somone who looked like a manager or head waiter showed up and told us our order had been "lost" and asked us to reorder. So we had been sitting like idiots at an empty table for half an hour for nothing. He also gave us a pot of soup and a single plate of meat... great, pity food. At 8:45, we got 2 plates of food but it wasn't even our order, since I no longer cared we just ate it.
Our first order didn't start to arrive in earnest until around 9pm. It was sluggish the rest of the night as the restaurant was extremely busy and it was painfully obvious that they didn't have enough staff, or at least enough staff who gave a flying cow turd about service. On and off it went for two more hours; the head waiter/manager didn't come back the rest of the night and avoided our table. By 11pm we tired of the charade, waved the white flag, paid our bill and left unsatisfied and unhappy. A close to three and a half hour ordeal and I wasn't even full from an "All-You-Can-Eat" restaurant. As they apparently have a two hour time limit on meals, I half wish they had kicked us out to spare us any further humiliation.
There was no recognition by the staff or management of what had happened, the cashier didn't even look at us when he took our money (we received no compensation). Despite the appalling service, I don't blame the servers themselves as they are being asked to do a ridiculous amount of work with what looks like little training, motivation, or direction from above. The responsibility lies squarely with management, which was good leaving problems for their staff to handle; or the owner, who we were told was sitting 2 tables over (which was why his table was being served by the head waiter and 2 others ahead of all the other tables seated at the same time). It was an outrageous display of disregard for his clients, a complete shambles.
*Some notes: There is a selection of soup bases and the price differs by what you choose, not by how many people are in your party. The food is mediocre though they have a decent selection. If you want to stick with tea, don't expect it to be refilled unless you ask. Not everyone speaks English (or even good Mandarin), having a Cantonese friend at your table is handy.
I wrote this email to the manager david on the same day of visiting the restaurant, but he has yet to reply. obviously he doesn't care.
Our family visited your restaurant at 2pm on Oct 8 2012. We booked reservation for 4 on oct 7 2012 for 2pm and asked to have the restaurant save us 1 of your famous Yang-Chui Chicken.
However, upon arrival at 2pm, the server told us that the chicken is not available at the time and that the new batch will be cooked in 45 minutes at the earliest.
We were deeply disappointed and that we were going to order some other items, but they turned out to be unavailable as well?!
So we decided to leave your restaurant right then.
It was very upsetting for us that even when we made reservation the day before and asked to have 1 YC Chicken reserved for our party, none was available regardless of the reservation made.
I would like to hear back from you. Thank you
It was a beautiful, sunny day at Steveston when my boyfriend and I decided to have lunch at one of the restaurants. I used to come here a lot in the past with my family, and vaguely remember that we had good experiences here with the food. I thought that it would be nice to have a try again.
We got a table out on the patio and were given menus. Waitress came by and asked if we were ready to order, but we needed a couple more minutes. She never came back. We were not even asked for any drinks. I'm a server too, and the first thing you need to do is get the drinks out! So after being ignored, yes- ignored for about 20 minutes (I kid you not, the bf tried to call a different waitress who was cleaning a table near us, and I am pretttyyyy sure she heard, but she shuffled away)- we finally were able to stop a waiter. We ordered clam chowder and fish and chips. We also asked for a glass of water and Iced Tea.
And then, the wait for the food began. I don't know, it was probably another 20 minutes? That's not the best part though. I think the whole team of servers passed by our table and not one of them realized we were sitting there with an empty table. I didn't ask them for our drinks because I wanted to see how long it would take them to realize we didn't have any drinks yet. So then the food finally came. The waiter came out with them and dropped it on our table, said Enjoy, and turned on his heels so quickly I almost- allllmosttt thought he wouldn't hear me. I said Can we get our drinks? A turn of his head and he sputtered out "Whhaat?" I repeated "Can. we. please. get. our. drinks."
"Oh... what did you order?"
Gosh. A different waitress came out with our drinks (thank you). Seriously, who was our server? Or are you guys not assigned tables? The clam chowder was amazing. 3 stars for that. I might, just might return only for this chowder. The fish was so damn crispy, it crumbled when I tried to stick the fork through it. Not impressed. Hopefully you guys see this review and change up your service. Or at least check on your customers once in a while. Please?
Food: For cold appetizer or platter, I ask for choices and portions. My favourites on the fresh-from-the-tank seafood are the Alaska King Crab (seasonal), rock cod, crab, lobster, and my new discovery of the sautéed prawn with dry scallop/deep fried vegetable leaves. I also enjoy their soup of the day, crispy chicken, Peking duck, seasonable vegetables, etc. (Their made-in-house sauce compliments the appetizers/entrée to a sumptuous level!) For a party of 4 or more guests, I always make special requests (to pre order) for double boiled whole winter melon with assorted seafood and meat, fried rice wrapped in lotus leaf; and the baked tapioca pudding. For dim sum, Kirin has a wide variety of superb traditional and creative new dim sum items. For dessert, it is my delight to enjoy the doubled boiled milk with ginger juice, and the egg custard tarts.
Service: The receptionists make great efforts to streamline the customers to their tables with little to no waiting time. (My suggestion - don’t forget to make reservation.) The menu(s) have extensive lists of different dishes. (Don’t forget to ask about the “Weekly Special.”) The waiters/waitresses are always ready to assist for selections. The chefs will also make changes in the ingredients to accommodate customers’ taste buds e.g. I prefer not so spicy dish. The bottom line - to dine in pleasure.
Value: In my opinion, it is the quality of the food, the attentive service, the chefs’ culinary inspiration, and the management of the restaurant that make this such a wonderful dining experience. Therefore, in monetary value, Kirin is most worthy of their prices. I also measure their success in business - dedication to emphasizing the best of the Asian cuisine, and accommodation of the wishes of their customers.
Ambiance: Unique reception area - small display of Asian artifacts and wide range of awards to Kirin, (especially the impressive 2012 Lifetime Achievement Award. from Vancouver Magazine) Spacious dining hall - with floor-to-ceiling windows, chandelier, plentiful of ceiling lights and pendant lights for maximize brightness. The tables have cozy settings and ample room around each other.
We were a party of eight and we all had the Roast Beef Yorkie dinner special, nicely prepared and at an unbelievably low price. There are two sizes, 5ox and 8oz, accompanied by Yorkshire pudding, mashed potato and veg. The service was friendly and attentive. The furniture is somewhat utilitarian, and the lighting was not all turned on. However, this is the place for a quality meal that will not burn a hole in your pocket.
Arrived about 3pm on Sunday, not too many patrons. TV was a bit too loud (NFL game). Ambiance was okay, nothing special. Our server seemed a bit uninterested and brusque at first, but then she warmed up and was quite friendly.
We started with the chicken wings with the sweet rub - they were delicious, crispy coating with soft tender meat, the rub was sweet but......hmmm not sure of the other flavours, we enjoyed them fully anyhow. Then we had the St Louis style ribs, they were meaty and tender, but the sauce was just too ordinary, a tomato based sauce that was not too flavourful, it needed something more to give it a kick. I had 2 sides; potato wedges and sauteed veggies - they were tasty. My companion had the baked beans and yam fries; neither of which she cared for too well.
Over all a pretty good meal, we passed on dessert.
This was my first time at the River Rock Buffet and I loved it. There were many food choices (could have been a few more meat choices) but the food was excellent and Uncle Willy's does not measure up to this place it all.
The service my mother and I received was amazing and the staff seem to mind everyones table because we did not need to wait for our server at all. As soon as a server saw me looking around the room someone was
at my table asking if we needed anything. My table was cleared of plates, drinks topped up and I had a great experience.
For the money this is incredible and I normally go to the Keg but not any more! For $29.99 I am able to have salad, desert, dinner, pop, coffee or tea and if I wanted an extra something it is included and I do not have to wait 30-45 minutes for my food! Where else can you go and have 10 crab legs if you wanted? They even warmed up butter for us!
We have had food from here before and it's been great. However this time the food was horrible. It smelled sour and tasted even worse. We wondered how old it was. The service was nothing to write home about. We called to complain and the person said it was cooked to order, but I definitely don't believe it. Especially when they said it would take 45 minutes to deliver yet we got it within 20 minutes. (we live at least 20 minutes away from the restaurant.) We definitely won't be returning.
|2.||Ninkazu Japanese Restaurant|
|5.||Kyung Bok Palace|
|7.||Blue Canoe Waterfront Restaurant|
|8.||No. 9 Restaurant|
|10.||Steveston Pizza Co.|
|11.||Thai House Restaurant|
|12.||Yokohama Japanese Restaurant|
|13.||Guu in Aberdeen|
|14.||Kisamos Greek Taverna|
|16.||Buffet at River Rock, The|
|18.||Shanghai River Restaurant|
|19.||Shanghai Wonderful Restaurant|
|1.||Steveston Pizza Co.|
|3.||Kirin Seafood Restaurant|
|4.||Sushi Hachi Restaurant|
|5.||Ninkazu Japanese Restaurant|
|6.||Ichiro Japanese Restaurant|
|7.||Pho 99 Vietnamese Noodle House|
|8.||Jade Seafood Restaurant|
|9.||Seto Japanese Restaurant|
|10.||Thai House Restaurant|
|12.||American Grille Restaurant|
|14.||Chen's Shanghai Kitchen|
|20.||Cattle Hot Pot Restaurant|