I am new to DineHere (created one for this review), but I felt this I had to spread the word of how bad this experience was. Tonight was nothing short of a travesty. My girlfriend and I dined at the Hog Shack and we will never be back. We both ordered their rib and pulled-pork combo, as well as the creole shrimp prawn starter. The meal started out terribly with “creole prawns”. Basically this dish was prawns in marinara sauce. The only thing I felt it was missing was the pasta. The ribs looked good initially, but when you turn them over you see nothing but black. The yam fries were soggy. The corn bread was mealy and dry. The vegetables were unseasoned and bland. The rice pilaf tasted like cardboard. To be honest I was excited for tonight, especially with a review saying the restaurant was BETTER than Memphis Blues. I am speechless. I feel as if I could have gone in the kitchen and done a better job.
Ordered pizza and spaghetti from here for the gang. This is our 3rd time. Liked the food previous times (nice pizza), although they have gotten something wrong in our order every single time, but we sort of laughed it off previously. Tonight though takes the cake. The guy on the phone does not even remotely speak English and so we had to keep repeating the order over and over. We clarified several times, because they have gotten the order wrong before. So we order using the 2 for 1. Big mistake. There is NO 2 for 1. It says so on the website and in the yellow pages but they are lying. I guess its a gimmick to make you think you will get a deal but the pizza is overpriced. So the food arrives. We ordered two pizzas and got 1. So we call and say you know we asked for 2 in the 2 for 1 deal. We clarified we were getting 2. Okay, we send you another pizza, another 18 dollars. Us: So there is no 2 for 1. Them: 18 dollars. They sent lasagna but we ordered spaghetti. We say you sent the wrong thing. Them: We don't have any spaghetti. Us: then why didn't you tell us? Them: just a minute. Kept us on hold 3 minutes and come back, okay we send you spaghetti. You pay for extra lasagna. Us: No we didn't order lasagna, come and take it back. Back and forth about 10 times, then they try to get us to accept extra pizza for free, by which time we say forget it come and pick up everything and give us our money back. Never again. Caution, RIP OFF ARTISTS!!!!
I went with my family after reading the review and I would say, I will never go back nor recommend this restaurant. The place is very small and you'll feel like they are waiting every bite you make. This is the first time I saw shrimp cut into 4 pieces in a dish. Too commercialize and when the bill comes, we were over charged. One of the dish we ordered is only $18 on the menu but when the bill comes, it shows $32. I paid it anyway since it wont make me poorer but definitely wont make them richer. Restaurant that deceive people will not last long so just beware when you dine here. I will never ever go back even if it's for free :-)
Came here with my friends last night and had the best Peking duck ever. I've had quite a few in my time and I must this was one pretty good. You have to also order the cabbage and vermicelli stir fry. It's a Lil spicy but its got a nice kick to it. Place is nice and cozy and the service good. better than most chinese restaurants in richmond. Definitely recommend this place for dinner!
What can I say - everything about this place is OK but that's it. Clean, relatively quick service, good selection, hit or miss with individual dishes.
There's that ambience of trying to be rich and impress. Whatever.
I would go again except that the owner has an attitude that is hard to ignore.
The decor could use an upgrade and the rear entrance (where most of us come in) doesn't give one much confidence let alone an appetite.
But the owners are great. And the food is great.
By far the best spring rolls in the lower mainland. Their pho is very good and their rice dishes are generous and good. We've been coming here for nearly 15 years!
I have to agree with the other two reviews with regards to redeeming groupons. The owner's attitude change as soon as she knows you have a groupon. Why did you offer the deal if you don't want us to buy it? The customer service you showed disgust me and if you don't want to sell your ice cream then you should frankly close up your shop.
On top of that she never picks up the phone. I called outside of her store when there are no customers inside and she just outright ignored the call. Great way to turn down business. It really begs the question WHY ARE YOU "OPEN" FOR BUSINESS IF YOU DON'T WANT TO SERVE OR FILL CUSTOMER'S ORDERS! Worst business ever and AVOID!
We went to the Hogshack early on a Friday because we were looking for some comfort food and we were rather hungry. We started with some salt a pepper chicken wings. I admit, these were nothing special and not something i will redo. Not super meaty, cooked well and nicely seasoned, while still very "meh."
My fiancee went with the beef tacos and had fries as a side. Three, large soft tacos. Delicious and the right amount of toppings. Maybe I'm a harsh judge, while we consider this "solid".
I ordered the full rack of St Louis ribs with coleslaw and fries. Like my fiancee, i got a mountain of fries. the Fries are great, but given the amount of ribs I was tackling, they were superfluous.
the robs were good enough. the sauce was great and the rub they used was tasty making for a nice product. there was some crispy bits that likely would annoy the BBQ expert, but I just looking for a huge amount of meat and sauce. I mention this so you can make your own conclusion and your own expectations should you try this place out. To me, it met my expectations and I thoroughly enjoyed it, but I eat BBQ ribs once a year.
the reason to come and come again is the beer list. Not just because they have a lot (although this is part of the reason) but because they make craft beer accessible. they have a "guide" to introduce you to craft beer and as a studious chap, it's nice to get an introduction and then let me pallet take me the rest of the way.
the service is adequate while a far cry from the competition (Cactus Club, Earls, Joey's, etc). I understand the Hogshack offers a different product from the likes of the major chains, while the price point warrants equal service.
I will be back because I like the local ownership and their concept about creating a place to go for great brew and good eats. If they're execution doesn't catch up to the concept, they will likely lose my business eventually.
This fast food joint has been around for about decade and I find their food quite good and consistent. Their food is restaurant quality at very modest prices. Pak Tak also specializes in Chiu Chow food, which is a sub-cuisine within Cantonese cuisine. So they offer quite a few different items from most other Chinese fast food joints. I like eating Cantonese food that offers something different but not outrageously exotic – that’s my preference. Pak Tak’s a really good choice for catering parties and functions.
As an advid sushi lover I am always seeking out quality places to stop and have a quick plesent lunch experience. I recently discovered Togo sushi in Richmond centre next to the McDonalds. It has a simple sit down counter and 1 table for 2. It is mostly a takeout place with the sushi served on Takeout trays. Their rolls are reasonably priced and are fresh & yummy. They like most places have a speciality roll sheet that is off the menu. I typically order from it. I have also had the miso soup, ebi sunomono salad...both of which are good. I have recommend this place to friends and now they are going there weekly.
Typical of other HK style restaurants in Richmond. My friend's dish arrived a lot earlier than mine.
Extremely slow. Food took a very long time to come out.
Quite a bit more expensive than other nearby Richmond restaurants.
The ambiance was nice. This restaurant seems clean.
I probably would not return as there are many better choices in the vicinity.
My family and I have been ordering from Bamboo Express ever since I was little. We literally do not order Chinese food from anywhere else. The food is consistent, yummy and you have the option of "No MSG" which is a huge deal for us. Since the new owners have taken over I have found the food to taste a bit more authentic and a bit less greasy. The lemon chicken is our absolute favorite. I would recommend this restaurant for take out as the restaurant part is a bit small and outdated.
I've been to Aji Toro a few times for all you can eat. It's probably the worst sushi I've ever had in my life. The gyoza was burnt on the bottom, the rolls were small and tasteless and the service was just okay. The only staff that I enjoyed was the lady at the cash register, she was extremely friendly and happy. I would NOT recommend eating here.
I've been going to Sushi Han for 10 years now. I bring my friends and family whenever I get a chance. The food is consistently amazing and the staff are polite and quick to serve you. I have never had a bad experience here. The updated renovation a few years ago really change the ambience to the restaurant. It is welcoming, cozy and cute. It's always busy around 6pm for the dinner rush...a lot of people like to do take-out from there as well! All in all, Sushi Han is affordable, delicious and always a treat. I would highly recommend this place.
Have been going here off and on for the better part of 25+ yrs, really? Am I getting that old, anyway back to the subs. Don't know when but there was a change in the size of the buns, still taste the same. I love the piles of grilled onions bound up with the melted mozzarella, have often thought of ordering just a plate of this mix. The meat, especially the steak, can be tough and gristly at times, but with the mound of melty toppings and tangy dressing I can look past this indiscretion. The place always look as though a packed lunch crowd abruptly left at once leaving everything in its place, from dirty forks to last months newspaper. The cooks look as equally rumpled, looking like they haven't had a day off in 25+ yrs. But with all the warts and rough edges still a bargain and institution for cheap eats. Don't change a thing!
I totally agree with the other recent review on this entity.
If you want to have a feel of a beggar, try redeeming your Groupon coupons at this shop. The attitude of the lady behind the counter will turn immediately from "nice" to "nasty" upon realising that you are redeeming for their ice cream which YOU HAVE PAID IN ADVANCE AT SO-CALLED BARGAIN PRICES. I will never buy their coupons again!!!
Moreover, what service could one expect from a shop which only opens its door at the wish of its owner/staff without showing the basic respect towards its customers by displaying at least a simple OPEN/CLOSED sign on its door (not to say its business hours)??? I also tried to redeem my coupons on four consecutive weekdays without luck. If it wasn't the lighted lamp on the counter inside the shop, I would think that this shop has wound up after taking our money from Groupon.
A word to the owner - Please remember that you are a retail servicing entity at a tourist hot spot!
We were at the Blue Canoe last night for a friends birthday. We made the trek from North Burnaby in a torrential downpour, got lost as the restaurant didn't appear to have a sign out front. I had to walk along the boardwalk to find it. Once inside I noticed they had martinis on for $5 so when the server asked me what I would like to drink I asked her what kind of gin they were putting in the martinis. She said it was Bombay so I ordered one which I enjoyed. For dinner I had the salmon sliders and ceasar salad. The sliders were disappointing as the salmon was strands of salmon with strands of beets on them. I would have preferred a piece of salmon rather than strands and I didn't enjoy the beets on it at all. The sliders were about $14 for three which would have been okay if they were phenomenal but they weren't. The salad was good. After dinner I ordered a coffee with a Frangelico on the side and bought my friend a Monte Cristo. The real disappointment was the bill. We paid it and left and then wondered why it was so much higher than we thought. It turns out that I was charged $8 for each martini when they were advertised for $5. I was also charged $3.75 for a cup of coffee and about $6 for the Frangelico which means the coffee and liquor came to $9.75 when my friend's Monte Cristo was only $7. If they are going to charge $3.75 for coffee the server should have suggested that I order a special coffee rather than a liquor on the side. I will not return as I didn't enjoy my meal and felt ripped off on the drinks.
I purchased the groupon coupon for 2 liter ice-cream. The owner was so bad when I presented her the voucher. She greeted me with "you come in a bad day"! I was shocked and ask why? She said that she was so busy (there was no one else in the shop.) Then she asked me to come next day, but I said no because this was the THIRD time I tried to redeem the voucher. The shop closed during the weekdays but without any signs outside the shop and no message/remarks when we purchase the deal at Groupon. Then I quickly decided what I want, then she asked me to come back after 20 minutes! I said I would wait in the shop. The owner then put the ice cream into 2 1-liter plastic containers with some squeeze outside of the containers. After that she put the containers in a very wrinkled , huge with Christmas print plastic bag. I said I don't need the bag but I want some napkin to clean up the ice cream outside the containers. She said she didn't have any napkin in the shop. I was angry and I said you were selling food and you didn't any napkins in the shop. Then she yelled at me and said what else I wanted to. At this point, I couldn't hold my temper. I said I wanted to complain and I would NEVER EVER come to this shop again.
* $19/person All-You-Can-Eat (dinner)
* $7-15 for a pot of soup base divided among your group
* $1.50 for soft drink (unlimited refill); tea is available
* Menu/Order Form is in Chinese and English
* Unless you actively ask for service, refills, etc. you will not be served
* Reserve to cut your wait time (you will still wait at busy times)
Our reservation was for 7:30pm on a Friday, it was made several days in advance. We arrived early but were still made to wait over 30 minutes and were finally seated at around 8pm. The restaurant was extremely busy, with a line-up out the door so despite our reservation we didn't think much of it at this point. People who didn't have a reservation were being asked to wait over an hour.
The trouble began when we tried to order; they had actually asked us to put in an order form a few minutes before we were seated, so we expected to get some food relatively quickly. Nothing came for 15 minutes, not even the soup base for the central hot pot. When we inquired, several servers said "it was coming." Finally at 8:30, somone who looked like a manager or head waiter showed up and told us our order had been "lost" and asked us to reorder. So we had been sitting like idiots at an empty table for half an hour for nothing. He also gave us a pot of soup and a single plate of meat... great, pity food. At 8:45, we got 2 plates of food but it wasn't even our order, since I no longer cared we just ate it.
Our first order didn't start to arrive in earnest until around 9pm. It was sluggish the rest of the night as the restaurant was extremely busy and it was painfully obvious that they didn't have enough staff, or at least enough staff who gave a flying cow turd about service. On and off it went for two more hours; the head waiter/manager didn't come back the rest of the night and avoided our table. By 11pm we tired of the charade, waved the white flag, paid our bill and left unsatisfied and unhappy. A close to three and a half hour ordeal and I wasn't even full from an "All-You-Can-Eat" restaurant. As they apparently have a two hour time limit on meals, I half wish they had kicked us out to spare us any further humiliation.
There was no recognition by the staff or management of what had happened, the cashier didn't even look at us when he took our money (we received no compensation). Despite the appalling service, I don't blame the servers themselves as they are being asked to do a ridiculous amount of work with what looks like little training, motivation, or direction from above. The responsibility lies squarely with management, which was good leaving problems for their staff to handle; or the owner, who we were told was sitting 2 tables over (which was why his table was being served by the head waiter and 2 others ahead of all the other tables seated at the same time). It was an outrageous display of disregard for his clients, a complete shambles.
*Some notes: There is a selection of soup bases and the price differs by what you choose, not by how many people are in your party. The food is mediocre though they have a decent selection. If you want to stick with tea, don't expect it to be refilled unless you ask. Not everyone speaks English (or even good Mandarin), having a Cantonese friend at your table is handy.
I wrote this email to the manager david on the same day of visiting the restaurant, but he has yet to reply. obviously he doesn't care.
Our family visited your restaurant at 2pm on Oct 8 2012. We booked reservation for 4 on oct 7 2012 for 2pm and asked to have the restaurant save us 1 of your famous Yang-Chui Chicken.
However, upon arrival at 2pm, the server told us that the chicken is not available at the time and that the new batch will be cooked in 45 minutes at the earliest.
We were deeply disappointed and that we were going to order some other items, but they turned out to be unavailable as well?!
So we decided to leave your restaurant right then.
It was very upsetting for us that even when we made reservation the day before and asked to have 1 YC Chicken reserved for our party, none was available regardless of the reservation made.
I would like to hear back from you. Thank you
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