Yuu is a Japanese tapas restaurant offering a relaxing family atmosphere. The menu features a large variety of appetizers, hot pot, okonomiyaki, ramen, donburi and much more.
It's been awhile since I have been to a restaurant with service this terrible. We were originally going to go to G-Men Ramen, which was a few restaurants down, but it was closed. We made the unfortunately decision of dining here.
The takowasabi did not have enough wasabi taste, rendering it rather bland. The both of us each ordered a chilld ramen. The sauce was overpoweringly sweet, and the toppings were extremely sparse. Who serves sliced ham rather than traditional chau siu?! It was extremely underwhelming. My friend ordered an appetizer of deep fried potato. While this was passable, it was drenched in spicy mayonaise.
The terrible service is what will make me never step foot into this establishment again. There were only 3 other groups in the restaurant, so it wasn't busy at all. When asked for our choice of beverage, we both stated we wanted water. The waitress then returned with ONE glass of water. Strike number one. We ordered our dishes - two entrees and two appetizers between the two of us. Our entrees were the same. I received my appetizer first, while my friend waited. He then received his entree. After a long time, we reminded the waitress that there were still two more dishes that had not arrived yet. She then acted surprised - they had not even entered it into the computer! Strike 2. By this time, I was pretty livid. The worst part is that prior to the arrival of our meals, the receipt of what we ordered had been taped to our table for the waitresses to keep track of what we ordered. They had marked off the first two dishes that arrived - didn't they see that we had two more dishes?! Strike 3. How difficult is it to get four dishes correct? It wasn't like they were understaffed. There were two waitresses and three groups!
For $5.99, I thought the portion of takowasabi would be considerably bigger. It was comparable to the portions served at the AUTHENTIC Japanese restaurant Guu, and they charge less! The toppings on the ramen were miniscule.
I will NEVER return here again and I highly advise you against it.
I was referred here by a friend that said it was pretty decent. I should've known better because my friends taste in food is way different than mine.
I went in on a Tuesday night, the place was quite busy for a small place. So I was thinking it would be ok. After being seated quite promptly that when the service started going downhill. We didn't get menu's or tea until 10-15 minutes, and that was only because we asked for it. Although the servers were not rude and actually rather friendly, there lack of attentiveness was what irked me. So after another 15 minutes, we managed to get our order in. I understand the place was quite busy, so the food took awhile to come out. First appy (cheese won ton) came out in about 15 mins. My friend and I were starving so we dug in to find out the won ton's were still icy on the inside. We sent it back, they apologized and then the wait began. Next came the 2nd appy (chick karaage), no complaint other than the fact it took almost 25 mins to come out and the portion was rather small. Then another 15 mins later, the entrees finally came (seafood hotpot + miso ramen). Needless to say, in comparison to the ramen shop next door (G-Men) this didn't even come close. It was not bad, but was not great either.
Worse thing, they didn't serve alcohol, I couldn't even numb my frustrations.
All in all, not horrible, but with the abundance of Japanese restaurants in town I would recommend you try another.
The food we got came promptly however the meal I had could have been better. It lacked a bit of flavour and just felt really homemade. The gf ordered curry and she said it was fine. Service was okay but the value wasn't that great. The dishes felt a bit overpriced for what they offered.
I came here once in the summer, when another restaurant nearby was too full, and wasn't particularly impressed. Recently there was a coupon for a free chocolate lava cake, and I gave it a second try. I have to say it is actually pretty good now. Portion sizes are quite generous (try the curry tonkatsu), and the green tea parfait was well-made and priced very reasonably.
Service was much better than what was described in earlier reviews, so I think management has been working to improve that. Overall I was quite pleased by my experience at Yuu.
I've been to many places after coming to Canada with my family and I have been to this restaurant twice so far and both experiences were quite pleasant. I myself have tried three dishes the tokatsu curry(This one is my absolute favorite, it's to die for), the tokatsu ramen(was really tasty and cheap considering how much the serving was) and the hotpot(I actually didn't like this one, I would describe it as mushy and I wouldn't recommend this unless you have recently got a tooth removed). Moral is if you pass by Yuu make sure to eat curry, and If you are a hotpot type of person go to the Taiwanese restaurant a few stores to the left of Yuu. I am Taiwanese and I would say that Yuu overall isn't as good as the Taiwanese restaurant, however, if I would have have to choose my favorite dish in Richmond it would be the tonkatsu curry at Yuu. But since most of you dislike curry and ramen I suggest the Taiwanese restaurant.