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3.5
  • Food3.5
  • Service3
  • Value3
  • Ambiance3.5
  • Reviews19

Well Tea

4811 Hazelbridge Way, Unit 170
Richmond, BC V6X3K7
Tel: (604) 278-7268
Neighbourhood: Golden Village
  • Cuisine: Asian, Bubble tea, Chinese, Hot pot, Taiwanese
  • Price: $ ($15 or less)
  • Service: Takeout
  • Meals: Lunch, Dinner
  • Features: Cheap eats
  • Hours: Mon - Thu: 12PM - 1AM, Fri - Sat: 12PM - 2AM, Sun: 12PM - 1AM
  • Well Tea is a bubble tea house offering traditional Taiwanese cuisine on the BCIT Vancouver campus. With over 120 kinds of dishes and combos of your choice. From light snacks to full meals, there will is something for everyone.

Reviews

Displaying 1 - 19 of 19 Reviews FoundSort: Useful | Helpful | Reviews | Date
Possibly the best bubble tea here....
By cherrybomb143 of Surrey, bc (218 Reviews)
Submitted Tuesday, June 10, 2008 - 8:04pm [Dine in]

I'm a firm believer that good ingredients make a difference. That said, I was very happy to find that both my taro slush and my bf's green tea w/ blueberry were made with fresh (read REAL and not powdered) taro and blueberries =D

The food wasn't as good as the tea but still a notch higher than other bubble tea places I've tried. We had the house special beef noodle soup and the chicken lemongrass hotpot. The beef noodle was good but a bit salty, especially near the end when we got down to the bottom of the bowl. The hotpot was interesting and definitely had the lemongrass flavour but was lacking all other flavours... still, both dishes were very well presented and overall, not bad. I gave 4 stars for food because the bubble tea is THAT good.

Service was good. Ambiance was great. Beautiful entrance and I particularly loved the floors *you'll see what I mean*.

Recommended.

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not really worth it
By chasiubow of North Van (675 Reviews)
Submitted Wednesday, February 10, 2010 - 3:29pm [Dine in]

I was with some friends and craving a bit of BBT and one of the group suggested WT. The place was modern looking but a bit dirty inside, and the w/c was nasty. They have a system that lets you summon the staff at the push of a button. I tried it and the server didn’t look exactly thrilled. Being exploited isn’t fun. Service was okay, and our drinks arrived quickly.

They had a decent menu, but it was a little bit expensive. I had a pineapple coconut milk tea. My beloved dining companion had a tea with wheat germ. The rest of the crew had an assortment of teas. All were okay, but nothing to write to Taipei about. If I was hungrier I might have tried one of the individual hot pots, but lots of tea places do those now.

Overall it wasn't a horrible experience, but I won’t be hurrying back.

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not as good as the reviews say
By lovingfood of Kerrisdale (90 Reviews)
Submitted Sunday, July 19, 2009 - 8:34pm [Dine in]

I read the reviews here. I thought it was going to be a well decorated store with good food. I have to say I was a little bit disappointed.

The store does have some design but not as good as the reviews say. It's decent but not cool or nice looking. The pictures on the website look way better than the store really looks like.

Service is better than I expected. The lady was kind and patient that day. I really appreciate her good service.

Now let's talk about the food. It's hits and misses really. My bubble tea was bad, the little jelly like balls were very hard. I don't know if they were undercooked, or left there for too long. Maybe the staff left the balls in the fridge and they hardened. The other drink is OK, average. Appetizer and noodle dishes were average. Nothing to rave about. I just can't pass that they made really bad bubble tea that day. I mean bubble tea is their specialty/main attraction, how could they screw up?

I don't think they have best or one of the best foods among bubble tea restaurants. The place is popular because it opens late and it DOESN'T look run down or depressing like other late night joints. It's pleasant enough to go there and grab some snack at 11PM. The food is so so but where else can you go at 12:00AM or 1:00AM in the morning without getting a cringe or depressed by the creepy looking interior most stores have.

Would I go back? Yes, I would go back when I want to eat during late night. If it's still early, all other restaurants are open, Well Tea would not be my choice because I want something that tastes better.

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Well...
By hungryjo of Vancouver (175 Reviews)
Submitted Monday, January 12, 2009 - 10:58pm [Dine in]

This place is kinda hidden unless you drive by this street often. They are located right beside the dollar store.

We wanted to try something new the other day so we decided to check this place out. It was around 5pm on a weekend and it was kinda dead. The place is huge with decent decor. The prices were on the expensive side. Approx 4.25-4.75 per bbt. I don't normally pay that much. As for snacks, there were nothing under $5 unless it's toast. The drinks were pretty good, not outstanding. And the food was yummy.

Not sure if I would come again. It's nothing better than the other bbt places.

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Well Tea does very well
By Bonka of Vancouver (464 Reviews)
Submitted Monday, January 12, 2009 - 6:03am [Dine in]

I wanted to try a different bubble place one night and asked the girlfriend's sister to see what else was else there. We were recommended here.

Lychee Slush is my standard for testing so ordered it up immediately while the girlfriend ordered her usual Milk Tea with Half Pearls. My drink had a nice slush balance, with the first sip just as slushy as the last. Excellent sweetness too. Only complaint was that there was no lychee meat to be found. The gf's milk tea also had the perfect sweetness, not overshadowing the strong tea tones. Good pearls with a not too chewy texture.

Not much to say about the service other than that they greeted and said goodbye to us and was polite when taking our order.

Modern, clean and open space with a dark theme and lots of glass in place as dividers. Overdone for an inexpensive beverage establishment in my opinion.

Great bubble tea to be had here. A worthy top 3 contender.

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Great bubble tea and food
By mmmsteak of Richmond (74 Reviews)
Submitted Monday, June 23, 2008 - 5:05pm [Dine in]

Because of it's central location (near No.3 rd, Alexandria, Parker place, etc), we go to Well Tea a lot when we feel like a light meal or a snack. The first thing that stands out when you walk in is the decor. It's very hip and trendy, making the place seem like it should be in Yaletown instead of Richmond. The waitresses are always friendly. Well Tea has a huge selection of bubble tea and most of them are really good. The pineapple slush, pineapple apple green tea, and the house special milk tea are some of my favorites. They also have specialty slush creations which are generally a combination of many flavors. (The Nemo slush has goldfish crackers swimming in it. O.o)

The food at Well Tea is also top notch. The deep fried chicken nuggets and deep fried squid are both our favs. Our carb-loving friend also raves about the fried rice and noodles. The hotpots are decent but not the best I've had. The wonton noodle soup was not very good. However, everything is cheap (around $4-$7, hotpot being $10) and great value.

Give this place a try, you won't be disappointed!

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Best Bubble Tea and Small Snacks!
By JooJoo of East Vancouver (82 Reviews)
Submitted Tuesday, January 1, 2008 - 2:19pm [Dine in]

Well Tea has really good bubble tea!! I love their Hazelnut Milk Tea with or without pearls depending on my craving! They make it with pure tea and the taste is really light and mild sweet. My favorite meal is the Deep Fried Chicken Nugget with Rice its only $6.95 and it comes with a lot of chicken, rice, vegetable on the side and tofu. I also love the Deep Fried Fish Ball with sweet and spicy sauce on the side. I love going to Well Tea for late night take out or just dine in!

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Rude and Offensive Service
By dance2life2day of Surrey , BC (1 Review)
Submitted Monday, July 25, 2011 - 10:38am [Take-out]

We were shocked and appalled at the rudeness shown to us just minutes after dropping over $22 for bubble tea. We ordered four bubble teas after picking a family member up from YVR. We all wanted to get a cool drink and enjoy listening to details of his trip over bubble teas. After receiving our drinks at the counter we sat down to look at photos and hear the stories when one of the girls from behind the counter advised us that we had ordered take out drinks and must take them out and we could not stay in the restaurant.
The place was virtually empty with the exception of a couple of tables way off in the back. It wasn't like the place was teeming with business anyway and it was exceptionally rude and offensive to ask customers who had just patronized a business to leave. I would also think that they would want people to stay to at least give other passersby that maybe they're busy instead of nearly empty. This is an epic fail in both customer service and just plain decency. The tea was okay but not worth having to be treated so offensively. We won't be going back.

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To the owner of Well Tea (Richmond)
By gaa5 of Richmond (1 Review)
Submitted Wednesday, March 30, 2011 - 12:22am [Dine in]

To the owner of Well Tea (Richmond),

I would like to inform you of the downright offensive and utterly disgusting behavior of your staff and “manager”. (The manager in question was working tonight, on March 29, 2011, at 11pm if that helps to identify him.) I was astounded at his complete lack of customer service and disregard for the reputation of your establishment. Our issue stemmed from the minimum charge per customer policy but escalated to a loud and unnecessary argument in front of other customers. Having expressed our feelings about the policy we said we understood and reluctantly ordered a milk tea to go. We were told that the drink would be ready in three minutes and more than five minutes later the drink had not been made. I asked if it was ready yet and the manager told me that it had already been given to me. He consulted with about five other workers and they eventually came to the agreement that no one had made the drink. This infuriated me. After having already expressed our feelings about the lack of customer service and the manager’s rude behavior, he still had the audacity to tell me, “Well, it’s not my job to make the drinks so I didn’t know that they didn’t make it.”

Specifically, here are some of the ways your manager displayed his lack of customer service: (a) being rude to a group of customers who were already unimpressed with your policy, (b) attempting to answer the telephone while still in conversation with us, stopping only when we asked him not to, (c) making no attempt to apologize for having forgotten our drink after forcing us to buy one, (d) blaming the other staff for the drink having not been made and not taking the initiative to ensure that it would be made, (e) ignoring us and speaking to a waitress while we were still speaking to him.

I haven’t had any problems of this magnitude with Well Tea in the past. In fact, until today, it was one of my preferred bubble tea restaurants. But I assure you, I will never return as long as that rude and obscene manager is still employed there. For your sake, I sincerely hope that this was a onetime occurrence because if this is the way he treats every customer he has a disagreement with, you will surely have lost many customers.

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Worst Hot Pot Ever
By Wee Daftie of Vancouver (1 Review)
Submitted Friday, February 19, 2010 - 3:42am [Dine in]

I am extremely disappointed with Well Tea. If they had been honest from the start, such as about being out of broth or other ingredients, a poor experience could have been easily avoided. I had been here before perhaps two months ago and I remembered the hot pot my friend had ordered then as being rather good as well as having enjoyed my drink.

On this occasion I ordered the same dish, a seafood hot pot, and it was the blandest thing I have ever ordered. There was no flavour at all to the broth, it was just water and cold seafood and some vegetables. Even after an hour all the "soup" tasted like was cabbage water, and everyone around the table agreed that it was incredibly bland and tasted like nothing more than cabbage. This was not the only trouble tonight, as out of our table of 7 they forgot my drink. I even reminded our server about it when she came by to drop off a plate of toast and still nothing happened. When we asked about it once we got the bills we figured I could just get the drink to go and while the server agreed to it right away she came back to say they were out of one of the ingredients. Instead of bothering to figure out another way to give them my money I opted out.

The appetizers my friends had ordered seemed to have been enjoyed for the greater part although the seasoning on many of their fried items is the same. The plum bubble tea was reported as being quite disgusting, and I couldn't say if that was a matter of personal taste or poor work on their part yet again.

It was a busy night after an Olympics concert yet they were quite heavily staffed and asides from my forgotten drink every other food order came along within a reasonable amount of time. The drinks did come after the food though and were brought to the table individually and at random times. They should have been prepared first and brought together.

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Pricy average bbt
By foodluva of Vancouver (35 Reviews)
Submitted Thursday, August 13, 2009 - 1:36am [Dine in]

I've been here a couple times but I actually tried the food tonite. I ordered the taiwanese deep fried chicken thigh that comes with 3 sides+ rice and a lychee green tea to drink. The chicken thigh was a thin filet that was crispy, it was good but nothing really special. The sides were some cold veggies with chili oil, tofu, and the 3rd side looked like someones left over hot pot veggies but i tasted it and it really did taste like it. My drink was what it should be so no complaints. The food and drinks here are decent and they are usually busy in the evening. I would come here to eat just bc their food is decent for a bbt place but otherwise I think 4.50+ for a bbt without pearls or anything is too pricey. Most of their rice dishes and hot pots are $7.50+ and $8.50+ so again, given a choice id eat somewhere else. However, the appeal of this restaurant is if you want somewhere you can eat and sit a long time!!

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MmmMM
By crazee_turtle of Richmond , BC (38 Reviews)
Submitted Wednesday, September 24, 2008 - 8:41pm [Dine in]

FOOD: matcha slush was so good! it's like the green tea frappucino from starbucks. i also had some fried udon dish, which i thought was really good (and filling) as well!

SERVICE: well there is a little service button at each table, so the service was inevitably solid. however, unlike other restaurants they never check up on you or anything, which really isn't that big of a problem to me. but i suspect that if there were more people, the service would not have been as good.

VALUE: like many other bubble tea restaurants, but the bbt is a littttle more expensive. bubble tea ranges from $4-5.25, or something, and food varies from $4.50-7.95

AMBIANCE: i really liked it in there. it was clean and quiet, very peaceful. I just liked the way everything was arranged, especially where there are panels of glass that cover little displays! you'll know what i mean when you go there!

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Funky and cool
By cheatereater of Richmond (13 Reviews)
Submitted Friday, June 26, 2009 - 4:24pm [Dine in]

Though it might be a bit hidden, the restaurant has this funky and cool feel ideal for ppl who want to chill, especially for teenagers like me. The dishes like the taiwanese fried rice and stew i had, tasted authentic and freshly made. The chicken and pork was crispy and tender which definitely made it worth its price. The drinks were good quality and not just mixed with the cheap syrup sugar concoction normally sold at bubble tea joints. Another leading aspect is the liveliness of the restaurant which gives the restaurant a friendly atmosphere. Thanks to the remote that they installed, making dinning more convenient and COOL! THanks to their late closure!

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One of the best taiwanese snack places without having to go to Taiwan
By thehungryhippo of Richmond , BC (7 Reviews)
Submitted Sunday, January 31, 2010 - 12:09am [Dine in]

Compared with Taiwan prices it's very overpriced but that being said, it's a fair representation of what Taiwanese food is.

For Canada standards, it's fairly priced.

The food is very good and the service is good too. Nice design inside.

Not everything is completely authentic but close enough.

Recommendation: Try it and you might just like it.

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Better Than Average Bubble Tea
By mojofoodie of Richmond (5 Reviews)
Submitted Wednesday, May 20, 2009 - 6:07pm [Dine in]

My brother introduced this place to me recently.
Like it very much. Cute waitress, wireless ordering/paging system which is neat.

Tried the Ma Po Tofu plate and some side dishes. All very good and the blueberry yoghurt slush good too.

I always wonder about the food quality in these places, but this place seemed to do well. I sure hope that they maintain the level of food quality and keep the consistency going.

I'll be back again tonight for another try.

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Well Tea has Double Ts - Trendy & Tasty
By echau_99 of Vancouver (3 Reviews)
Submitted Tuesday, January 1, 2008 - 8:25pm [Dine in]

A trendy place, not known to many because of it's location and perhaps a misconception of being only a tea place but now that you know, you should make an effort to try. They have a wide selection of bubble tea and surprisingly a good selection in their food menu. We ordered the 3 spice chicken, Taiwanese Chicken Thigh in soup noodles and Taiwanese Spareribs. The food was very tasty and everything was great but some dishes may come in smaller portions than others. Regardless, worth a try and going back.

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Great food with nice ambience
By ggds of Vancouver (2 Reviews)
Submitted Sunday, June 14, 2009 - 12:59pm [Dine in]

A friend of mine was raving about their spareribs noodles so I decided to give it a try. The fried spareribs was very tasty and the broth of the noodles was very flavorful unlike the bland broth of Flotea. Its seems that the soup was made from pure pork stock.

Their fried chicken was good too but their fried rice was a little salty. The portion of their food is quite big.

Overall, I recommend this restaurant for those who want tasty Taiwanese style food with a nice soothing ambience.

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Well Tea is a good place to chat
By allen0530 of port coquitlam (2 Reviews)
Submitted Friday, February 13, 2009 - 3:23am [Dine in]

Everytime I went to Richmond, I'll go to well tea for sure. Friends always ask me to go there, he said that it is a good place to chat. Since the restaurant are pretty big, it let me feel really comfortable. Also not to noise compare to other bubble tea restaurant. The lights are soooo much betters than an other bubble tea restaurant, that restaurant was too bright and it let me feels like under the sunshine. So well tea is better!!!!! By the way I like the service ring!!! The only thing I don't like about well tea is that sometimes I went there I can't find a spot to park. HO... also the other things that my friend told me is that, the girls washroom was just too small, it let her feel really uncomfortable.

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Well Tea, Well Done!!
By booble of Langley (3 Reviews)
Submitted Friday, March 21, 2008 - 2:42pm [Dine in]

LOVE this place for a late night meal. The portions are quite generous and the food is quite flavorful! The aromas of the fried rice, awesome soup base for the noodle soups, delicious snacks-- the Red Fermented Pork is a must try!!!( i know it sounds funny, but if you like BBQ pork, you'll love this!) Nicely greeted and seated once you enter... and their drinks are quite good too!!The slushes actually stay slushy and doesnt come to you half melted. Try the Lychee-Rose Slush~ its absolutely FLAVORFUL! I think this place is similar to pearl castle... but I would rather go here as I dont have to wait as long to get seated. Plus they have deep fried fish cake, which pearl castle always " run out" of.. The Ambiance is AMAZING! you get a feeling of relaxation and zen once you walk in. There;s a little japanese well right at the entrance, and the whole theme of the restaurant is just very nice! WELL DONE!

Totally recommended for Lunch and Dinner too! Not just a snack~

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