Bubble Tea and Coffee shop. They serve a variety of hot and cold drinks.
I was part of a group of four. We had just finished eating hot pot at a near by restaurant when two of us decided we wanted to have some bubble tea for dessert. We decided to try this one as there were many to choose from in the area.
The price is a bit high for standard bubble tea. It was just a bit over $11 for one aloe honey green tea with no pearls and one coconut milk tea with pearls. The price was comparable to the tea houses in the area. We ordered it for take out.
The taste was okay. I have had better honey flavored drinks. The aloe honey green tea tasted a bit bitter, but I'm not sure if that is what it's suppose to taste like. I'm not sure if the fruit bubble teas would have tasted better. My friend thought her coconut drink was pretty good.
Ambience was nice. The place was about half full. It was dimly lit. A good place to carry a conversation.
Service was bad. For a restaurant that was half full, we were not allowed to sit in the resturant to wait for our ride. The server who made our drinks would not let us sit in the restaurant. There was a one order for one person rule in order for us to sit and wait. It was either let two of my friends stand outside by themselves or we all had to leave. I would understand this policy if the place was packed, but the place wasn't full.
I would choose to go to Bubble World, Jumbo Cup or any random tea house in Crystal Mall instead. For starters, the drinks are cheaper and I haven't been kicked out yet.
Food: their milkshakes are good and i had the hot wheat germ milk tea, which was okay. nothing special, just like every other bbt place
Service: they're nice people, but it's such a small place, you'd think that they'd check up on you at least one or twice. but no, they took our order after 10 minutes and gave us our drinks. and that was the last of them. it's even hard to flag down their attention. but they didn't mess up on our order or anything.
Value: It's definitely not a cheap place to go because i've seen cheaper bubble tea places. my hot milk tea was 4.25 for a small and i think 5 for a large. Milkshake was around $6, I think.
Ambiance: Small, quiet place. They have cute couches that could seat up to about 6 people and they also have normal tables.
Parking is in the back, but since other places along alexandra share that parking lot, it might be difficult to find a spot, depending on what time you go.
For a sit down bubble tea experience in Richmond, I always come to Totoro.
The drinks are good, the snacks are reasonable, and the ambiance is cozy. The place is plastered with cat-themed pictures and trinkets, and not to mention the very delightful lounge cushions.
Parking can be an issue on busy nights, but if you're okay with the NO PARKING FIRE LANE area, then you're good to go!
"Hey, you owe me tips" - is pretty much what I got when my party stood up to leave.
While there is an unsaid rule to tip a certain amount, never would I expect to be confronted with this as if we OWED them tips. That not paying the amount they had in mind, was as bad as a "dine and dash".
Server girl #2 attempted to justify this by saying that all restaurants had a minimum tipping amount. I countered with "While we'll be paying said amount tonight, I just wanted to let you know that we are not legally required to pay that" She then brings up the "other restaurants again". I'm aggravated by this point, and my party needed to get going before the night got too late. So I said again, "We are obligated to pay for the amount listed on the bill for the food we ordered, but beyond that we are not LEGALLY required to pay anything more. There is no LAW for this."
Funny thing is, as we turned to leave, server girl #2 then says that we could take back that amount.
Honestly, I will never return to this place. Give me free drinks and I still would go some place else. Never again to a place where the server thinks I OWE them tips and demands it from me.
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