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1.5
  • Food2.5
  • Service1.5
  • Value2
  • Ambiance1
  • Reviews3

Tim Hortons

7771 Alderbridge Way
Richmond, BC V6X2A4
Tel: (604) 270-1505
Neighbourhood: Brighouse

Reviews

Displaying 1 - 3 of 3 Reviews FoundSort: Useful | Helpful | Reviews | Date
This review goes for ALL Tim Hortons!
By Bonka of Vancouver (464 Reviews)
Submitted Tuesday, October 21, 2008 - 6:15am [Dine in]

The title is appropriate and it seems a waste of time for me to write seperate reviews for each location I've been to. They've all been terrible.

For a chain franchise I'm amazed how poorly TH is executed and run. Then again perhaps those two words used together is more of an oxymoron.

I've been to Tim Hortons all over the Lower Mainland and one in Alberta and the end result is always the same. Years ago you could still find a Tim Hortons that was nicely stocked with baked goods. Now you're lucky if you could find one that was skant on everything but the combo meals. I've been here at all times during the day (and night) and they must have a set time to release new batches of baked goods. When you can get them they are substandard in quality. Definitely not fresh. The only surprise now is that they still market their baked goods as such. Shame on them. Their sandwiches and soups are decent but they skimp on the sandwich fillings. If it weren't for their combos I'd rate their food as poor.

Service and management is beyond atrocity. The employees there seem to lack any training (many a times they look like they're having trouble punching in your order on their system), tables are rarely cleaned off by workers and the employees can barely handle the few customers that file in at 3am no less when it's the morning rush. Did I mention they're forgetful too? I can't remember the countless times I've had to wait for my order. Just about a week ago I had to wait about 20 minutes for my toasted bagel with cream cheese to arrive at a New Westminster location. I've yet to gone to a location where everything is acceptable. I spend more time waiting for my order than sitting in.

Tim Hortons is a joke. If it weren't open 24hrs I would have no reason to come here except to use their washrooms.

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FOR THE LAST AND FINAL TIME
By HoDuckYee of Richmond (22 Reviews)
Submitted Monday, January 7, 2008 - 2:11am [Dine in]

After numerous visits to this Tim Hortons location I've finally had to "throw in the towel".

Over the past few years that I've frequented this outlet the products have always been stale, the service non-existent and the tables, floors and washrooms were disgustingly filthy

I'm at a complete loss to understand how this establishment manages to retain whatever patron base they still have.

Do yourself a favor, avoid this Tim Hortons like the plague.

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Donuts good. Others not good.
By Volcanon of Richmond (5 Reviews)
Submitted Sunday, January 18, 2009 - 1:24am [Dine in]

This goes for all Tim Hortons, as they are all pretty much the same.

Whenever I go to Tim Hortons and get donuts or a bagel, I leave a happy man, except when the servers are incredibly obnoxious, which is about 40% of the time - why does it take 5 minutes to punch is Peach Drink and Maple Donut, and another 5 minutes to give it to me when the donut is in a display case right beside the cash register and the peach drink is either in a case under the counter or in a cooler behind the counter?

However, when I get their actual meals, I'm usually disappointed. Except for the chili. It tastes canned and probably is, but it's still good. Their sandwiches cost more than Subway or even Quiznos but taste worse and are smaller than even McDonald's brief flirtation with subs (which like their fajitas were actually good and the only reason to actually go there).

I dont drink coffee so I can't rate their coffee. The restuarants seem understaffed and tables are cleared slowly and washrooms are often dirty.

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