Went there on a Sunday evening, and it wasn't very busy. There was one large group of 8, our party of 6, and 3 other small tables of 2. The waitresses were friendly enough, but the food took way too long to come. I waited about 20 mins for my bowl of pho, and 2 other people in our party didn't receive their rice dishes until almost 30 mins after we ordered. One person ordered 2 sandwiches...one was served and eaten before the other sandwich showed up. The food was also very greasy. The soup broth was swimming in oil, and so heavy I had a hard time finishing it, despite being hungry. They did not serve me bean sprouts, so I had to ask for it. We've eaten at many Vietnamese places and this is the worst. Event thought it cheeps but unrecommended due to food is horrible and 1 time I see hair in the bow of pho.
Preamble: busy weekend dinner for three
Food: I believe they use a variation of Chinese "lai fun" as their noodles in their Pho. They are extremely smooth and slightly chewy, a definite upgrade in my opinion to regular noodles. The marinated pork and lemongrass chicken were also standouts, although caution must be paid to take the skin off as the latter tends to be somewhat oily. Do not order the pancake-looking picture at the end of the menu, it is like the Korean seafood pancake except soggier and much worse.
Service: I believe I counted three people serving an extremely busy restaurant. I thought initially one waiter's manner was rather abrupt but later on, didn't really mind it too much. Tea, though was refilled after 15 minutes or so when the lid was clearly off. Just a matter of not having enough staff I suppose.
Value: under $7 for a bowl of large pho noodles. enough said.
Ambiance: they moved from No 3 Road over a year ago to this second floor location. Certainly the renovations have paid off as this place is not anywhere close to the slighty unhygienic look of most Pho places.
You know how you get terrible service at most Asian places? This aint one of them!
Good service, good food.. the place looked good too. Pretty refreshing to be quite honest.
When I think Vietnames noodles, I think dirty, small, congested, and rude. This place is none of those things, and offers great food.
I ordered the spicy pork hock noodle in soup and it was great! Although it might have had too much MSG, who cares? You're going for PHO. Be prepared to be doused in MSG.
Want something heatlhy? Don't come to this place. Want something tasty and satisfying? This is the place.
Please tell the chef to adjust the taste (use less MSG). Did you guys change the new owner ? it is not like before .The service is going down , I remember that Mr. Binh ,the owner of the all THAI SON restaurants, used to very friendly with all the customers when he served , I guess all the new waiter/waitress did not inherit the customer service from him.
we used to go to Thai son on no3 road , since they closed down, we didn't eat at thai son that much. Until 3 months ago, we went to thaison in richmond location, we found they got the bigger portion, price is ok,
the quality of the food is worse than before, they soup is herb taste. the rice is dry and feel like uncooked.
service is nice. but i can not accept their food any more.
today we went back since a friend invite us to have dinner, when we walk down the stair, we saw 2 guys robbed the lady's wallet at the private stair of thai son, the lady and the kids were crying , we are so scare and would like to help.
for the return customers's safety, i think they need to have more police in this area. I don't think i want to come back, sorry don't want to get a risk for my life
I used to go to this thaison location every single Saturday with my family. We thought this was the best Pho place ever, cheap and good. Then the quality of their food started slipping. Their broth used to be rich and tasty and then just MSG-tasting. We stopped going here after we broadened our horizons and tried some other places. We then decided never to return to thaison because when it comes down to it, it's just a Pho fast food restaurant. There are so many other choices to go to in richmond.
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