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3
  • Food3
  • Service3
  • Value2.5
  • Ambiance3
  • Reviews9

Tapioca Express

8388 Capstan Way, #1438
Richmond, BC V6X4B5
Tel: (604) 278-4998
Neighbourhood: Golden Village

Reviews

Displaying 1 - 9 of 9 Reviews FoundSort: Useful | Helpful | Reviews | Date
Mediocre
By cherrybomb143 of Surrey, bc (218 Reviews)
Submitted Tuesday, September 29, 2009 - 8:27pm [Dine in]

I'm always amazed when finding a new bubble tea place in Richmond - how many more can there really be? We tried Tapioca Express with some friends on a late Saturday night. The brown sugar milk tea I ordered was not as flavourful as I liked, and mainly just sweet. My friends' concoctions were reported to be passable. What we did like was the deep fried spicy squid - I liked how they served it with basil.

Service was hard to rate because the set-up is a cafeteria-styled hang out, where orders are taken at the counter then picked up by the customer once their number was called. I rated it a 3 because my order was taken promptly. Those looking to be waited on should look elsewhere.

Prices were average, but the quality was nothing special.

All in all, It's not bad at all... just that so many other places in Richmond are better.

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Please fire your waitress/cashier to save your business
By lovingfood of Kerrisdale (90 Reviews)
Submitted Tuesday, September 16, 2008 - 7:34pm [Dine in]

Wow! This place has gone down hill. Way down!

Please fire your troll looking waitress/cashier to save your business. The one works behind the counter during Tuesday afternoon.

I came here today (Tuesday afternoon) for bubble tea. The waitress/cashier was so mean like "soup nazi" except she was selling bubble tea and there's no customers behind me. That's right! No customers behind me. There's no line. Not a soul! Obvious there's no pressure and stress for her at all. What's up with her attitude? She was like rolling her eyes and impatient. I didn't even ask her for any service except ordering food.

The place has shown wear and tear. It's not as clean as it used to be. Maybe it's because it's summer and bright so you can see more clearly that it's dusty.

Since the waitress was so mean, it did leave a bad taste in my mouth and ruin my appetite. The bubble tea just tastes whatever like every other bubble tea in this town. I keep thinking if they have already changed their bubble tea by watering down a little bit or it's my ruined appetite. Frankly, I couldn't tell no more. It doesn't matter anyway because I won't be back.

By the way, they were playing really loud, cheesy and horrible music in the shop. Maybe it's that mean waitress' taste and choice so she can daydream about love at work. I don't remember they played loud music last time I was there. If you really want to play music in a food joint, make sure it's really good music or turn the volume down (way down) so it won't irritate customers
There are dozens of bubble tea shops in Vancouver and Richmond. I certainly don't have to come here to pay for the abuse. It's just absurd. I should have just walked out the shop before I paid at the ordering counter.

........ for the owner ........

I feel sorry for the owner. It's not easy to build a shop. He or she just invested the money in this shop so the waitress/cashier could have a place to throw her temper and fuck it up for the owner. The saddest thing is the owner has to pay her for ruining the business and investment.

I strongly suggest the owner to supervise the staff's customer service. Train them. You come this far, don't let the simple but obvious detail screw you up. No wonder there's no customers here because your waitress/cashier scared them away.

When you find that you have very few customers, don't always just blame the weather or high tax in Canada. There are shop owners actually making it. They might not make a big fortune but they can sustain their business. Maybe you should look at your business to see what has gone wrong.

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Great Bubbletea
By djj_rome of Richmond (57 Reviews)
Submitted Monday, August 18, 2008 - 3:58pm [Dine in]

I come here regularly for the bubble tea. Although they are a little more expensive than other places in Richmond it is definitely worth it. For $4 you can get a milk tea with pearls that is a slightly smaller size than other take out places but the drink is not powdery tasting and the pearls are awesome. I highly recommend this place for anyone looking for good bubble tea in Richmond, they should come here.

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BBT run
By ballin_eater of Vancouver (34 Reviews)
Submitted Saturday, October 10, 2009 - 5:34pm [Dine in]

Went with a friend last night for a drink. I visit this place once in a blue moon as there are other bubble tea places around that open late.

Drink: As one of my last review, I have visited the other location in Vancouver and was really enjoying the snow bubble drinks. So last night I decided to try the pineapple snow bubble. It was alright to me but was a bit sour, so next time i'll probably stick with the honeydew one.

Value: As mentioned before, overpriced drinks for a regular so not much value.

Verdict: Will go back once in a blue moon for my snow bubble cravings. 7.5 out of 10

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Good, quick food at decent prices
By nogami of Coquitlam (39 Reviews)
Submitted Sunday, July 13, 2008 - 6:51pm [Dine in]

Tapioca Express is a Taiwanese style cafe that serves a huge variety of hot and cold drinks, as well as a decent variety of inexpensive food and meal combos.

I found the food to be quite good, and it's at very reasonable prices. Great for a late night snack or a quick, inexpensive dinner. I'll definitely be back if I need a quick bite and I'm in the area. Also worthwhile as a dinner-stop before going to the night market if you want to avoid the lineups and food prices there.

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dope!
By undertaker of Vancouver (1 Review)
Submitted Friday, November 21, 2008 - 2:40am [Dine in]

I just went to Tapioca. the drinks they served are alright, i think is kind of overpriced lol. The foods are ok, i think they should go easy on the oil. As for the service. i think they did a great job serving their customers because they are pretty understaffed. I could tell that only one of two of the employees knows how to operate the cashier machine. i feel bad because the cashier got more pressure as they are the only one knowing how to do the ordering. i am a regular in this establishment. i think all of their staffs are nice. If i was to comment on horrible service. i think there are plenty bubble tea joints around town that has worse service. I was a waiter once before. i know how times could get tough working, and i feel bad that tapioca express don't properly display the foods they offer. getting asked by the cashier on what drink size, what i want in my drink, how spicy i want my food to be. it overloads my brain. i just think it sux for them to have to say it over and over. I think the owner definitely need to improve the food display on their wall. when i go there, i was confused on where the menu was in this store. So the owner definitely need to improve to make this a better establishment. i recently just realized that they have raised their price. i was shocked. With the new prices, i dun think they match the food with the price. i definitely was choked when i found out about that. i was annoyed as nothing was displayed to let the customers know about the price change. So customers don't feel like they are getting cheated.

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Good Place to Chill
By anners of Richmond (14 Reviews)
Submitted Monday, May 12, 2008 - 1:25pm [Dine in]

The place is big and roomy although it can be VERY packed at times. The people there are very chill and pretty much let you do whatever you want. Me and my friends have sat there for a couple of hours at a time playing cards. The crispy chicken is VERY good. My only gripe is that the bubbletea is overpriced.

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Mediocre Food, Not Fresh
By chompchomp of Vancouver (1 Review)
Submitted Monday, October 17, 2011 - 1:06am [Dine in]

I have frequented tapioca express many times before, but recently their food has seriously degraded. The food tasted as if it was premade in the morning and just reheated. The crispy chicken was not fried fresh and the set menu including the vegetables that came with the meal tasted like it was microwaved. A meal and a small appetizer came to 16 dollars. Definitely not worth it.

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Good Authentic Taiwanese Food
By si123 of Vancouver (4 Reviews)
Submitted Wednesday, May 27, 2009 - 12:11am [Dine in]

If you've never tried their Meatball in Rice Wrap and their deep fried chicken nuggets, you should give it a try. It comes close to the actual food in Taiwan. There 'service' style is kind of different, they don't really serve you. So it's odd sometimes wondering if you should tip them. Sometimes tables are left with plates/ food on them and not cleaned right away. Also, should give their Italian sodas a try! Sounds odd to have pearls with soda but it is a good mixture

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