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3
  • Food3.5
  • Service2.5
  • Value3.5
  • Ambiance2.5
  • Reviews24

Sushi House

3779 Sexsmith Rd, #2182
Richmond, BC V6X3Z9
Tel: (604) 233-1015
Fax: (604) 233-1017

Reviews

Displaying 1 - 20 of 24 Reviews FoundSort: Useful | Helpful | Reviews | Date
Little hole in the wall...
By azn_msfyt of Delta (194 Reviews)
Submitted Monday, September 17, 2007 - 3:08pm [Dine in]

Food: Everything was very good except for the tempura which was a little too greasy. Portions were quite large (largest pieces of sashimi I've ever had!) and were well worth the price.

Service: We were greeted at the door and seated right away and food came in timely fashion.

Ambiance: It's a little restaurant that was quite cosy but still bearable. Plain but I care much more about the food than the ambiance.

Will definitely return when I'm in the mood for sushi in Richmond! Finally a place that has the portions to match the price!

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I'm Sold!
By xlee8 of Delta (113 Reviews)
Submitted Sunday, September 16, 2007 - 11:51am [Dine in]

Food: I had the Special Combo which consisted of a BC Roll, Cali Roll, and Kappa Roll for $5.95. My b/f had the Assorted Sushi Combo (14pc) for $9.95. Everything was sooo good! The pieces of sushi were big and fresh w/ not too much rice. The cali roll was kidda diff't in that the rice was all rolled in the middle w/ the seaweed outside, but tasted delicious! The ginger and wasabi are in little containers at each table for self serve. We had no complaints about the food at all!

Service: Small enough you can waive anyone down for service. Everyone was polite and courteous.

Ambiance: Very small little restaurant. I can see ppl doing take out if it's full. We ended up having to sit at the sushi bar, but we didnt mind.

Overall: Definately coming back for the great food at this reasonable price!

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Value Sushi, made by Japanese chef
By LelouchViBritannia of Vancouver (10 Reviews)
Submitted Tuesday, April 21, 2009 - 11:39pm [Dine in]

My friend recommended this place to me, seeing the price, I was skeptic. The place is small, tables are crowded, there is no slack space between my chair and the chair behind me.

But more importantly, the sashimi are cold, fresh, and affordable. The portion is large, so I'll take this place over the "all you can eat" junk anytime.

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Solid prices, decent hot food, but...
By annebanks of Richmond, Vancouver (10 Reviews)
Submitted Friday, April 10, 2009 - 5:11pm [Dine in]

The food here is surely a deal. But the food...just doesn't cut it.
Came here with a friend recently and we had some sushi rolls and a tempura udon to share. The salmon maki wwas only $1.95/6, so definately a good price. When the salmon makis came, there was lots of salmon in them, more than the usual amount you get, and they looked like they would be delicious. However, the salmon seemed to be really chewy with something like connective tissues (i'm not exactly sure what it was) still left in them. So i guess either the quality of the fish or the trimming was not very good...The udon was not bad though. Decent tempura too.
Hot food definately worth the price, but i'd skip the sushi next time.

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Good Food and Good Value... but changing...
By lycheemonkey of Surrey (6 Reviews)
Submitted Tuesday, June 16, 2009 - 6:24pm [Dine in]

Sushi House was a staple Japanese restaurant from its original location in Highgate area in Burnaby. Upon the change in location and potentially ownership, it appears that the quality of the food has remained quite good, but the portions sizes have been decreasing. It could be a sign of the times, in order to maintain their lower prices in order to be competative, the portion sizes on their sashimi and raw sushi have been reduced compared to years past. Overall, Sushi House is a solid place to go for a quick bite to eat or a family dinner out. One will always have a good consistent meal with good value.

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No customer service
By jw_yvr of vancouver (1 Review)
Submitted Thursday, October 2, 2008 - 6:20pm [Dine in]

I start going to sushi house when they used to be in burnaby. When the branch opened in richmond, it's a self service. you order at the counter and pay whatever you ordered. then they changed the way how they "serve" and now you pay tips.
I have no problem paying tips, however, few things here..
all they have changed is to have a waitress come over and take your order. 99% of the time, you need to wave 3 times your hand to get their attention, for ordering or for more tea. Sometimes, they dont' even pay attention that you wave them, you got to go towards the counter for the "service" (so..should I pay tips after all).
They opens at 11:30am but there're many times that it's not ready to process your order at that time. Two times I went there on a weekday at 11:45am, they just started boiling water/tea . The fish is not defrost enough (let it cool) to a temperature which is good to eat (I bite it and it's "frozen" with ice. e.g. Tuna sashimi for example.
I guess their teapot is getting old, lots of time the tea is not fully boiled and not hot, just barely warm.
Even when you ask for the bill, you probably need to tell them at least two times.

I personally rather they go back to the "pay you order" stage since I reach the counter myself for tea and bill.

Foods are still ok, even it's not able to maintain the same level as they were used to be in burnaby. But I go less now since there's always something (service) is not right.

I miss "Fukuroku" where it used to be in Richmond behind the hotpot restaurant on No.3 Road

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nice little joint
By badgerbalm of pretentious yaletown (37 Reviews)
Submitted Monday, February 18, 2008 - 11:47am [Dine in]

My mother loves this place - and that's no easy feat as she's Japanese and she's an awesome cook herself. So many of the sushi restaurants are run by "pretend" Japanese, they look Asian but they don't know a thing about Japanese food. Little nuances change the flavour dramatically.

We started with 2 pieces each of ikura (salmon roe), which is my favourite and very difficult to find good fresh ones. It was indeed fresh and mouth watering. Not overly salty like some of them can be. We also ordered one of the bento boxes (beef teriyaki, tuna and salmon nigiri, tempura, california roll, salad, rice, miso soup), california roll, chopped scallop roll, and salmon kama (bbq salmon head, ick) for my dad.

I wouldn't say the food is wet-your-pants good, but it's good and tastes authentic. Miso soup was full of flavour and not watered down like a lot of other places.

Service was a little lacking, our boy wasn't terribly aware of things and we had to wave a few times to get his attention.

One thing that gives it away as an authentic Japanese joint is the fact there's self-service containers of ginger and wasabi right on the table. No begging for more wasabi or ginger.

It's a good little place that delivers authentic Japanese taste. I recommend this place.

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Good price with great food quality!
By eveningstar of vancouver (1 Review)
Submitted Saturday, February 16, 2008 - 10:19pm [Dine in]

Sushi House is probably the best sushi place with a good price and yummy sushi !
Whenever my boyfriend and I go there, we order nirigi rolls and the sashimi is always pretty big compare to many other sushi place. However, I would not recommand people to eat Donburi there because it's just not that great. Ordering just rolls and nirigi ( if you like sashimi) is proabably the best. With my boyfriend, the most we spend there is $24 and we're get really full =) If you are a sushi lover, you'll love this place .

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Decent sushi...
By frugal-diner of richmond (20 Reviews)
Submitted Saturday, March 1, 2008 - 9:47am [Dine in]

Had a bad craving for some sushi. Got take out from here after reading the reviews. I am sick of supermarket premade sushi ( Fujiya, Izumi-ya, Yaohan, etc) around. Just wanted to try some fresh good quality sushi.

Called ahead to pick up my order. 1 chopped scallop roll, spicy tuna roll, cali roll, kappa roll and 4 pcs salmon sushi. Cost was around $17. I think that's pretty good. Quality was above average compared with Samurai sushi but definitely not as good as Kiyo sushi but price is much lower than Kiyo's. Would definitely visit again!

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Impudent Management and Staff
By calbee219 of Yaletown (15 Reviews)
Submitted Saturday, August 2, 2008 - 8:53pm [Dine in]

Been here several times in the past and have always ordered a $65 party tray everytime I visit this place. However, the tray comes with 4 pieces of ebi, which is not something I enjoy eating. I usually ask them to substitute these 4 pieces of ebi with alternative sushi; I usually pay extra money for the substitutions, which I have no problem doing - provided that it is reasonable (they have always been reasonable too).
This time though, I received very bold, offensive rudeness characterized by loud voices and a lack of patience from the management. Not only was he rude, he demanded that I pay an extra $1.50 for each substituion made, coming to a total of $6 to substitue all four pieces.... I interpret this as an attack on my intelligence because the sushi that I requested them to substitute costs $1.20 each. (Why would I allow you to take away four pieces of sushi, and pay you an extra $1.20 (4 x 0.30 = 1.20) for you to make such substitutions?)
Following this, the staff changed their attitudes, which is truly inexplicable to me. These guys have failed miserably at making a frequent customer happy, but have also displayed rude service for customers.
I am very sure that other sushi places will gladly earn my $75. Life is competition, so I am puzzeled at why they are taking frequent business for granted...

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i like this place
By jll of Richmond B.C. (2 Reviews)
Submitted Tuesday, June 1, 2010 - 2:56pm [Dine in]

i came online to look up the phone number for this place, and i am shocked at all the bad reviews for this place! i come here quite often, though the place is small and may be hard to secure a spot without waiting, but ive been lucky and it hasnt stopped me from returning. the service is a bit slow and minimal, but they always give me a smile and are polite. i've been to a ton of asian food places, so i am used to bad service. the service at sushi house was actually refreshing, and you must consider how busy the servers are. ive never tried take out here, so i cant judge for that, but every time im there, i see lots of people waiting for their take out orders, so i assume it wont be too bad, but the wait might be another story.

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Downhill....
By trixbunny of Burnaby (1 Review)
Submitted Wednesday, November 11, 2009 - 10:21am [Dine in]

Having been a long time patron of Sushi House, I was disappointed to see this place go down hill. After not having been there for months, we decided to have dinner there last night. The big disappointment of the night was our Yam Roll. The yam was burnt! I would have figured that the sushi chef would have sent it back to get a properly cooked yam piece. When we received our order of assorted tempura, it too, was also a bit burnt and parts of the food weren't covered in batter.

Despite not being too busy, service was extremely slow. It took a very very long time to get our order and part of our order did not even come. We were charged for that part of the order, but they took it off the bill when I pointed it out. No apologies from the staff though.

Ambience was also poor. Smoke from the grill in the kitchen entered the dining area and interfered with the sushi dining experience. The heavy scent of eel mixed with the light taste and texture of my tuna sashimi.. Not a nice mix...

I don't think I'll be going back to this former favorite ever again.

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Good Sushi
By choweats of Vancouver (5 Reviews)
Submitted Wednesday, August 12, 2009 - 9:48pm [Dine in]

I've been here a number of times. It has become one of my go-to places for sushi especially if I am at Richmond. There are a lot of authentic Japanese food in Richmond but a lot of them are overpriced. I believe the chefs in Sushi House are Japanese too and compared to other authentic places around, Sushi House can be considered to be pretty good in value.

When I go here I usually get the Negitoro roll, Chopped Scallop roll, and the JB roll and some nigiri sushi. I find that the JB roll (salmon, avocado and cream cheese), doesn't have enough cream cheese. Other than that, the sushi is good.

They put the wasabi and ginger out already on each table. I don't find that very sanitary for some reason.

If you want good value sushi in Richmond, I suggest this is the place to go.

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Good food,but...
By ROSE007 of Richmond, Vancouver (1 Review)
Submitted Sunday, May 10, 2009 - 7:09pm [Dine in]

I've been to sushi house for the past 2 years or so to meet all my sushi cravings. My favorite includes the salmon sashimi. Not only is it fresh, but also generously portioned. I also like their alaska roll, JB roll and spicy tuna roll. Needless to say I love their food! I don't mind their service either. Today being Mother's day I decided to treat my mother to sushi. The wait was a tad longer than usual, but it's understandable with all the take out orders they have to make. My family and I were enjoying our delicious sushi at the sushi bar when we saw one of the servers pick up 3 or 4 tea pots from the tables customers were at before and poured the unfinished tea back into the silver water heater. It's also the same place where they pour tea for new customers. I couldn't even drink my tea afterward! My mom and I were so uncomfortable, I think we're going to get take out now.

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Go for the great food and dont sweat the service.
By Tharsis of Richmond (6 Reviews)
Submitted Wednesday, December 31, 2008 - 12:10pm [Dine in]

This restaurant has had some terrible reviews lately which has prompted me to add a review of my own.

I have been going here for the last year and a half. I love Japanese food and have had a chance to eat at quite a few places. Now when I feel like non late nite sushi I always eat here.

The food is excellent, each roll isnt packed with rice with a sliver of salmon like at some places. Nigiri always has a nice thick slice of fish on it.

I have never had a problem with cold food that is supposed to be hot or with frozen food that is supposed to be cold.

Prices are quite reasonable.

I tend to believe that people who have problems write more reviews than people who have no problems.

Now service is a bit rough, they take your order and only show up again to deliver, if you need anything be prepared to wave a lot. There is only one girl who is usually going to all the tables so on a busy day she is clearly overworked. This is what I have come to expect at asian dining though so I am never disapointed with that service.

Ordering out has always been on time or a short wait. I ordered a platter for work once and they forgot one of the rolls, I called the restaurant and they asked me to come back so they could reimburse me, no problems!

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Great little place.
By duke33 of burnaby (1 Review)
Submitted Tuesday, June 24, 2008 - 10:36am [Dine in]

We had just come back from vacation in Japan and were looking for a more "authentic" sushi place. We went there 2 days ago by a recommendation from a Japanese friend; the food is great.
Sushi/sashimi/fish are all fresh and generously sized, especially considering the price.
Service is as expected considering the restaurant's size and popularity (not too much of it, but I go to restaurants for the food, not to be pampered by waitresses).
I even managed to throw in a couple lines with the sashimi chef to practice my Japanese.
Overall, for a good bite during the week, this place is definitely the place to go. If you're on a romantic date, then probably not.

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Poor customer service
By yappy of Richmond, Vancouver (1 Review)
Submitted Saturday, May 31, 2008 - 12:37am [Dine in]

I had a bad experience the day before, their service in table arrangement is totally unacceptable, and so we didn't eat and left immediately to show our dissatisfaction. The case is my wife and I got in at 6:30 pm, and being arranged to be seated in sushi bar, even we requested for the table. Luckily, a couple just checked out, and then we ask the short-haired waitress for rearrangement to table. She agreed, so we moved to table by ourselves........... Suddenly, a long-haired waitress pointed at us and shouted 'the table is for another customer' .............. and ask us not to sit to the table....... as she is going to arrange this 4 seated table to the new customer (3 or 4 ppl).... being a customer, what's wrong do I have, and it is agreed from your staff, not I changed my seat by myself.. and also, it is unaccepted for HER IMPOLITE......... For those who are going to take your meal here, PLS. reconsider.. Though their food is okay, but the customer service is totally unacceptable...

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solid sushi place
By waikiki of Vancouver (8 Reviews)
Submitted Wednesday, March 5, 2008 - 1:17am [Dine in]

I have been to this restaurant for three times. The okace is tiny, The waitress isn't that friendly, but the food is good and relatively cheap. You can more than enough sushi for less than 10 bucks. I especially liked the insane roll which has 3 kinds of fish, egg, cucumber, and crab (forgot the name of the roll) and the sushi with salmon and cream cheese.

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Great place for inexpensive good sushi
By chispita of Vancouver (5 Reviews)
Submitted Wednesday, February 27, 2008 - 1:16pm [Dine in]

I decided to try this place based on the reviews here, since I wanted to have sushi, not spend too much, and have a fast meal.

Sushi House far exceeded my expectations! The place is tiny, so getting a table can be a problem. We found a place at the bar which was nice, as we were only two, we could carry a conversation and still watch the itamae prepare the sushi.

Though the items are your standard Americanized sushi options, the quality of the fish is very good and they are well done and the prices excellent for the amount you get.

Highlights of my meal: the saba (mackerel) nigiri, the ikura, and the house roll (that thing is huuuuuuuuge!).

The inside of the restaurant is modern and no-nonsense. Nothing pretty or stylish, but still clean and welcoming (no fish smells, of course). The staff was friendly and efficient. Our orders did take a little long to come out, but since we were sitting at the sushi bar we could see that it was because they had a lot of take out orders lined up as it was the end of the evening, so no problems.

Of course, with these prices, you have two options: get something you reall like, enjoy it, and leave feeling smug with what you've spent on a good meal; or overindulge and order too much of too many things -- no problem, just take it home with you, and finish it later :)

It's definitely worth going. And even if the place is full just order take out, you won't regret it.

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didn't want to have to do this...
By cucci of Vancouver (24 Reviews)
Submitted Monday, February 18, 2008 - 9:37pm [Dine in]

...because i don't want more people filling up the restaurant. haven't really dipped too much into the hot food, but the sushi at this tiny place is great. my only gripe is that the last three times i was there, there's been a pesky fruit fly buzzing around.

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