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2.5
  • Food3
  • Service2.5
  • Value2
  • Ambiance2.5
  • Reviews35

Sun Sui Wah Seafood Restaurant

4920 No. 3 Road, #102
Richmond, BC V6X3A5
Tel: (604) 273-8208
Fax: (604) 273-3888

Reviews

Displaying 21 - 35 of 35 Reviews FoundSort: Useful | Helpful | Reviews | Date
Wedding
By twcjen of Vancouver (15 Reviews)
Submitted Monday, April 30, 2007 - 9:51am [Dine in]

Service was very poor for a wedding of only 6 tables. Place and carpet is very dirty. The waiter poured coke into my glass of red vine, and didn't bother changing my glass till an hour later. When asked to pour more drinks, the waiter gave us a dirty look. Poor service, washrooms are very dirty.

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Different each time
By love2dine of Fleetwood, Surrey (9 Reviews)
Submitted Saturday, September 18, 2010 - 6:12pm [Dine in]

I have been there twice. The first time, we went close to the closing time and everyone was very busy. the server told us that we needed to pay ahead of time, eventhough we weren't even done eating and ordering. We were pretty disappointed with that type of service, but we understood. So we decided to go again. The next time we went early, right when they open. We got seated in the reserve room and had servers waited on us surperbly. The reserve room was smaller with roughly 8 tables or so and 3 waiters so it was easy to get good service as compared to being seated in the big room. The food was amazing, everything was very fresh. So this definately was a mixed review from the first time we went. We will be returning again, and hoping that service and food will still be as good as the second time we went.

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Live King Crab Switched to Frozen
By Jonnek of Richmond (7 Reviews)
Submitted Wednesday, April 8, 2009 - 8:33am [Dine in]

We had a king crab dinner there a couple of nights ago and I will definitely say they switched the king crab on us. What we were served was to my opinion a frozen king crab not the live one they shown us. I can tell right away. The steamed king crab meat was dry and it sticks to the shell. Hard to pull out. I have eaten a lot of king crabs before and I know the real deal. I complained to the manager but they denied it. What can I do, its their word against mine. That was a very expensive mistake on my part. I don't know how you can mark the live seafood presented to you to make sure you get served right one. Anyway, I will never patronize this restaurant again.

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extreme poor service
By lookforgoodfood of burnaby (1 Review)
Submitted Sunday, February 22, 2009 - 1:14pm [Dine in]

Last night, we went for a wedding banquets at Sun Sui Wah Seafood Restaurant at Richmond. The waiter was so impolite. Before the table finish the dish, there is no asking for the guest but pour everything into a seperate dish. When they change the dish, simply from one location and ask the guest ot serve as the waiter job. New dish put on top of the chopstick that I never experience for my whole life. Sauces were taken out before the dish is finish. They also do not change the dish for some guest. It is unreal in the food inudstry.

Environment is extremely noisy. Restroom sucks. Unclean and smoking smell inside. Price is not cheap for the banquets. Foods are not top quality. You can even taste the frozen smell of the meat .
Service sucks. Why do anyone want to pay for something at that quality? Simply go anywhere is better.

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Big Rip Off and waste of time
By chinital of burnaby (1 Review)
Submitted Wednesday, January 28, 2009 - 12:16pm [Dine in]

I feel so angry at myself for acutally giving this rest a try.
.. we had a reservation for 4 and when we had 3 come ... they saw and changed our table to litteratly middle of the kitchen entrance.. ... as all the waiters and busboys stood outside watching us ..we asked for squab .. SOLD out... we asked for duck SOLD out .. we asked for crispy skin chicken..SOLD OUT .as we saw all these dishes go by after we had asked... we asked for a suggestion of what they did have,.. and they said prawns... so we got prawns.. needless to say the prob should have said sold out because there was 5 or less..I have a feeling they didn't want to waste their atuhentic cooking on canadian ppl...
after tired looking at the ridiculous overpriced menu.. we decided to get a deep fried taro basket filled with beef .. as well as fried rice...
I saw a tapioca pudding ... and asked for it ahead of time so we didnt have to wait for the slow service... the waiter looked at me and said... thats too big... maybe small dish for just you... one serving..
& charged us for the entire bowl as if it was the full dish...
so for some fried rice, 5 prawns, some wok chicken and a "single bowl" of tapicoa dessert ..
it cost $75 .... dont WASTE YOUR TIME>>>

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The Service is a Disgrace
By Picky of burnaby (3 Reviews)
Submitted Sunday, September 21, 2008 - 5:34pm [Dine in]

Me and my fiance are currently on the lookout for locations for our reception and we thought why not try it. I had reservations made at 7:30 and we arrived 15 minutes early. !5 minutes later the hostess called out my reservation, but I did not hear it as I was speaking with my mother. When I was done she said it a second time and I responded. When I responded I did not get a good feeling as she rolled her eyes, giving off an impression of 'you were right there, answer next time, idiot'. When I go to an expensive restaurant I expect to be greeted with some sort of gratification from the greeters. It seems like the line 'customer satisfaction was never mentioned when they applied for the position. The least they could have done was go to each group (there being ony two) and ask excuse me are you with the lee reservation.

After that we were seated and asked what we wanted for tea, that was great on the bus boys behalf. We ordered a scallop enoki mushroom soup, sautedd asorted seafood and vegetables, fried noodles with assorted seafood and vegetables and deep fried chicken.

I give the soup a rating of 4 out of 5 as it was the best dish out of them all. Is it just me or did I noticed that the base is basically the same as the shark fin soup.

The sauteed assorted seafood and vegetables had brocolli, scallops and squid.The flavour was decent, the number scallops and squid was a total of 5 each. the sacllops and the squid was fresh, but the flavour seemed a little bland. 3 out of 5 rating.

The fried noodles with assorted seafood and vegetables had choy sum, scallops, squid and cha sui. Again like the previous dish it had minimal items. The fried noodle was great as it was fried perfectly and wasn't soggy. The flavour was good, but it was a little oily. 3 out of 5 rating.

The last dish was terribly late. we waited 10 minutes until I asked and there was no reponse from the waiter as to when it would arrive. When it finally did, 20 minutes after we were finished with all the other dishes, I sank my teeth in as I was still hungry. The chicken was terribly dry, but I still choked it down. 0 out of 5 rating.

Throughout the whole time there was never once anyone that came around to remove the dirty dishes and replace it with new ones. All I can say is the service was horrid and the food was half decent except for the last dish. The last dish tasted like it would be my last meal as I was still hungry after.

The restaurant atmosphere felt rushed and all they wanted was turnover. The experience was not that great and has given me the final decision of not having my wedding reception there.

If you want to try Sun Sui Wah for dinner or a wedding reception, I suggest going to the one on Main Street in Vancouver instead. My friend had a wedding receptino there and the service was great and the food was good. I have been there a few times and they have always beat the one in Richmond for service and food quality.

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heard great things
By steve3619 of richmond (2 Reviews)
Submitted Thursday, December 6, 2007 - 12:22am [Dine in]

been waiting to try this one for a while, but it didn't live up to my expectations the food was ok but ok is not worth my money!
i also found the food a bit too pricey, unless your with a large party its not worth it.

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Consistent
By rammer1012 of Burnaby (6 Reviews)
Submitted Saturday, September 1, 2007 - 10:16pm [Dine in]

This restaurant has been around for a long time now. Food quality has been consistent which is one reason it is still here despite the many Chinese restaurants in the area. You can be assured the dimsums are to your expectations unlike other places where it could be good one time and terrible the next. Same for dinners. For sure you will not be shaking your head coming out and wished you went to a different place.

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New staff, new kitchen
By a_cheng of South Vancouver (11 Reviews)
Submitted Saturday, September 30, 2006 - 11:11am [Dine in]

Times have changed at Sun Sui Wah as their kitchen staff have left and moved to the neighbouring restaurant Northern Dynasty.

The food quality has definately fallen from where it was before as on our cold appetizer platter the marinated pork slices had gone bad and we told the waiter that. The waiter took a piece to try himself and he came back telling us "The pork didn't go bad, you just put too much vinegar on it." That was an absurd comment as no one had put any vinegar on it and the tables beside us hadn't eaten any of it. Rest of the food was mediocre nothing special.

Service was bad except there was one considerate waiter as he was better one compared to guy that looks like he doesn't want to be with these people.

Place was clean, not much else to say. Back again? Not sure

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Dim Sum - Why go anywhere else?
By 2old02bepikee of White Rock, BC (11 Reviews)
Submitted Monday, July 3, 2006 - 5:05pm [Dine in]

This Richmond restaurant has a Vancouver branch. If you are in Richmond and want Dim Sum this THE place. There are less expensive restaurants serving Dim Sum but if you want the best - pay a little more. The look and feel of the Richmond SSW is inviting. The Vancouver SSW...well that's another story.

Get there before noon or be prepared to wait! The foremat has changed recently. They used to parade the food around on little carts - now you tick off a preprinted computer card. This works well but can be a little intimidating for those not familiar with all the dishes. Not to worry, the staff will help, just ask; or you can look at the menu card on the table that has pictures and descriptions. Be adventerous, try the chicken feet - fabulous. Try the garlic cuttlefish with taro.

A quiet intimate place for lunch it is not, but enjoy the atmosphre and the cacophony. Your ears will be ringing after but you'll have had a real experience and a great meal.

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"Dishonesty Wah Restaurant"
By TravelTourex of Vancouver (1 Review)
Submitted Sunday, March 18, 2012 - 1:47am [Dine in]

Went for a lobster dinner with my buddy J,got seated promptly with a courteous hostess. We ordered a 3lb lobster,one whole roasted squab,and a large bowl of bamboo shoot soup that serves four people. All were prepared and cooked to the right taste. The horror started when we asked for the bill. The total came to $109,instead of the $104, that J and I calculated before ordering. We asked manager #1 why the discrepancy and he calculate the bill in front of us, Still ,it was off,so we waved down manager #2 and to our utter surprise and disgust he said "Oh,there's an extra $5 charge, if your lobster is cooked with Chinese cooking wine". I asked him how come it doesn't mention in the menu,and why didn't you tell us when we ordered. Manger #1 never stated there was an extra charge either. We also asked a waiter,he also never mention that fact. So,manager #2 looked very embarrassed and tried to apologize by offering us "free mango pudding" to make up the "mistake". Ya,right, imagine they make"calculated mistakes" in each table in the premise. So,the three of us had a calm verbal conversation of their restaurant's dishonesty. He was starting to get red faced and asked many times over if we would like to have the mango pudding and to forget about the whole thing. UNBELIEVABLE!!!! We told manager #2 that WE WILL NEVER EAT THERE AGAIN!!!! At the end,we gave less than 10% tip. Shame on them!!

Visited March 2012

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Mid-class Chinese Dining, with obviously Chinese-type service
By D_K_night of Washington DC (3 Reviews)
Submitted Wednesday, January 27, 2010 - 11:14pm [Dine in]

It's a Chinese restaurant. You don't come in here expecting the same kind of service you take for granted at Caucasian chains. Chinese places are about food first, service second.

Having said that though - this place does cater to Caucasian customers better than your typical low-rent Chinese place, as evidenced by many more White customers at the tables(the more affluent ones). During Dim Sum, menus are in plain English, with pictures so it's dead obvious as to what you're ordering.

Many other mid-class Chinese places use SSW as a benchmark towards how well they're doing in terms of taste(notice I didn't say anything about service).

Dim sum - food is generally well done and tastes as expected. If you go for the *standard* dim sum fare, then they are as expected. For the sticky rice, SSW uses the dryer leaves which is a different flavor than the moist leaves seen in most other Chinese dim sum places.

Service - The waiters do replace your plates but it can feel intrusive, especially when *you're not done yet!*. Anticipate this in advance or eat the food on your plate faster. Sorry but that's the way it is. Again it's Chinese service; they're doing great if you're not obviously angry with them. Leave your sense of self-entitlement at the door, Chinese people don't care and you're here for one reason only - the food.

Ambiance - very suitable and popular for Chinese weddings. They have what is needed.

Bottom line - An OK place for Dim sum which is not cash-only.

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Don't dine here!
By Hughchicago of Chicago (1 Review)
Submitted Friday, August 29, 2008 - 1:43am [Dine in]

We were terribly disappointed by our dining experience. We had heard good things about the restaurant from our hotel concierge but would never go back here. The restaurant felt a bit like a staff canteen. The lighting is very bright and there is no ambiance to the place. Although we visited in late August, it was very cold, so much so, that I wore my coat throughout. We started with Peking duck. It was awful. For our mains we tried the filet mignon in black pepper sauce and sweet and sour chicken. The beef was definitely not filet mignon as it was very tough and we had to leave most of it. The sweet and sour sauce tasted of MSG and not much else.

The service was poor. The beef arrived 10 minutes before the chicken and we had to ask for our rice toward the end of our meal. The restaurant was quite empty but there was a lot of clattering and banging of plates as staff cleared and laid tables around us.

Overall it was a miserable experience and we are left wondering how this restaurant could possibly be rated by some people as one of the best for Chinese food in Vancouver. Truly dreadful in our view. Don't dine here!

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Loud and Poorly Serviced
By yg1999 of vancouver (8 Reviews)
Submitted Wednesday, February 6, 2008 - 4:43pm [Dine in]

A recent Dim Sun experience proved to be more dim than sun. While the staple dishes appeared with regularity, they were very mainstream and rather uninspiring compared to the recent crop of dim sun offerings that are emerging at other restaurants these days. However, it was the service that made this less than enjoyable, often characterized by a Cacophony of black-suited minions racing up down the place performing a re-enactment of a Chinese Fire drill. But other than create noise and an unpleasant distraction, this overdose of waiters did nothing to add to any form of personalized service or interest beyond whether we were finished so the next group of paying customers.

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not what it used to be
By blahing of Vancouver (8 Reviews)
Submitted Monday, April 13, 2009 - 12:46am [Dine in]

I had dinner with family and waited over 45 minutes for the first dish of food to come. We received some free XO sauce, so we ate that as our appetizer while waiting. It looked like everyone else in the restaurant were also waiting just as long. The squab was chewy and didn't have much flavour, not how it usually taste. We also had a peking duck. This particular time it was prepared better than most of the other Chinese restaurants. Our vegetable dish was pea shoots in superiour broth. There were literally 50 aphids floating in the soup and even more covering the leaves. But since we were all so hungry we ate the extra protein. We also got our choice of complimentary dessert, we usually get the baked tapioca pudding which is really good. Everything else was nothing special.

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