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2
  • Food2
  • Service1.5
  • Value2.5
  • Ambiance2
  • Reviews33

Sui Sha Ya Japanese Restaurant

5300 No 3 Road, #221
Richmond, BC V6X2X9
Tel: (604) 279-8708
Neighbourhood: Golden Village

Reviews

Displaying 21 - 33 of 33 Reviews FoundSort: Useful | Helpful | Reviews | Date
Blocked from Exiting
By tkMcG of Vancouver (1 Review)
Submitted Sunday, March 15, 2009 - 5:35pm [Dine in]

Have been to Sui Sha Ya before, and the california rolls had an odd sour taste. Didnt except alot for AYCE.

Went a second time, somewhat unwillingly due to the bad reviews, but it accomidated our 20 person list. Food wasnt great at all, service poor as described in all other reviews.

Last listing was on March 1st., 2009 I'm posting this on March 15th, 2009 with ANOTHER case of manager and another blocking us from exiting!!!! All our party had eaten, paid, and left. We were each all charged 15 dollars about, and service was bad we barely left tips. My friend and her sister waited inside for their ride, where a 10 minutes later the manager and another worker came and told us our party was undercharged, and that they couldnt leave until we all came back and paid.

This is not our fault! We waited awhile after we paid, and left leasurly, and NOW they have cornered my friends saying they cant leave. For 15 minutes they blocked them from leaving. The manager told them to pay for it, and they refused (not our fault at all!). The manager then said "well we have your credit card numbers and will overcharge you". They then left saying we'd all come back to pay, but we didnt. Half an hour later they call my friend's cellphone because thats the number we reserved with. We are definetly going to be watching our credit cards.

DONT GO HERE. And if you must, PAY WITH CASH!!!

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Used to be good
By Volcanon of Richmond (5 Reviews)
Submitted Sunday, January 18, 2009 - 12:56am [Dine in]

In my high school days I used to go here (soon after it opened), and it used to be fairly good. But now it's just terrible. I find all you can eat anywhere is pretty poor, but this place is even worse.

The floors are stained, the food is cold and tastes old, the bathrooms are exceptionally dirty. The service is nonexistent.

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More like Nothing To Eat
By holymoly76 of Richmond (1 Review)
Submitted Thursday, December 18, 2008 - 3:09am [Dine in]

Food: Very disappointing. All the items looked pre-made.

Service: Worse than expectation.. I asked one of the waitress if we could get our tea refilled, but she just snapped it away without any answer.

Value: Don't expect to get what you want! It was waste of money and time.

Decor wasn't that bad, better than some of the places in Richomond. But I will never go back since there are many good AYCE restaurants in GV area.

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Highly Not Recommended!
By sushicritic of Burnaby (7 Reviews)
Submitted Tuesday, May 6, 2008 - 4:42am [Dine in]

I am surprised that this place is as busy as it is. I guess its the location as it is conveniently located in the landsdowne more where it is convenient for eating and shopping.

Just to mention though that the food here is terrible. The menu has been the same as far as I can remember as there isn't much of a selection. The rolls here are huge and fall apart quite easily. The spicy tuna rolls is the tekka maki with added spicy sauce (how lazy is that). They do the same for the spicy chicken wings. Its kind of misleading since just adding the sauce makes it another food item on the menu. The fish to rice ratio for sushi is 70% rice and 30% fish. The food quality simply isn't there. I didn't really enjoy the food here. Not many menu items I can say that I enjoyed.

The service can be actually decent and sometimes they smile and sometimes they don't. The restaurant overall isn't even very clean. The teapots are fully tea stained. The napkins settings on the table have teriyaki stains on them.

Not Recommended at all!

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Sanitation Problems
By rannie of Richmond (3 Reviews)
Submitted Monday, December 24, 2007 - 9:41pm [Dine in]

I was there with my parents, and when we finished our tea we asked them to refill it for us.
Then my mom poured some tea for me, and I was just about to drink it when I saw a gum wrapper floating around in my cup. I know it came from the teapot since it wasn't there before.
I was extremely disgusted and asked the manager to come over. He looked at it and was like "Oh. I'll get you another pot." No apology. No explanation.
It was one of my worst experiences ever. Now everytime my friends suggest a dinner there, I tell them this story and I don't plan on going there again.

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What can i say its all you can eat
By CanIeathat of Surrey , BC (1 Review)
Submitted Tuesday, February 21, 2012 - 9:57pm [Dine in]

To all the people whining about this place, really? Its a budget all you can eat place, what did you expect to get wined and dined? I've been going here for quite a few years and enjoy it. If I want to go have some really good sushi i wouldnt go to an all you can eat so neither should you. Go order everything you eat from a normal sushi restaurant and see how much it cost you, you're getting what you pay for here dont expect high class food. It's like going to a cheap buffet and then complaining that you had to get up to get your own food. This place is usually pretty busy so dont expect the waiters to hang around and crack a few jokes they're tyring to get the food out as fast as possible. I go for the late night menu and most of the time get one of the booths which makes it pretty private and nice when you have a big group. Don't let these other reviews scare you, just dont go expecting the best food with the best waiters its an all you can eat so go with that in mind.
I really do wish they had kept the sashimi on the menu though...

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Reasonable AYCE sushi
By lbrandt of Richmond , BC (1 Review)
Submitted Monday, February 13, 2012 - 7:19pm [Dine in]

We have eaten AYCE sushi at lunch here a couple of times. The service is quick. My only beef about that is that sometimes the items are placed on the table under your elbow… What is supposed to be hot is hot. I like that the rolls and other items are not too big. There is a big pot of tea. The price is good.

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Excellent Value for your Sushi dollar!
By TexasEd of Kelowna, BC (1 Review)
Submitted Thursday, July 1, 2010 - 1:08pm [Dine in]

We have visited Sui Sha Ya in Richmond and West Broadway a number of times. It is perhaps not the most outstanding sushi we have had but it has always been consistent and very reasonable. The staff are business like and in many cases are 'English-challenged' but uniformly polite.

The premises are clean and the kitchen area spotless. Never when we visited has there been a buffet (as referred to in some other reviews) just a fixed price for AYCE sushi. The AYCE menu includes sushi, sashimi, rolls, tempura, gyoza, miso, and almost all the other favorites.

There is an excellent selection of items available and the portions are good. There is a reasonable selection of beers, wine and sakes (including my favorite the sweet sake!)

This is a great place to take a crowd for an excellent sushi feed and spare the wallet.

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Mediocre
By ninboarder of Vancouver (2 Reviews)
Submitted Thursday, April 8, 2010 - 11:59pm [Dine in]

Came here on a Sunday night a couple weeks ago with my family. We had the regular buffet menu. It was okay. It wasn't spectacular nor was it horrible.

Food:
First off, sushi. The maki rolls were alright. They weren't top notch or anything, but better than those found in pre-packaged boxes. A couple reviews ago, someone stated the California rolls tasting sour. I think these guys like to put a lot of rice vinegar in their rice.

Don't expect too much from their noodles. It's not like that they were inedible. I found that they were lacking--of course. If you really wanted a good bowl of ramen, you would go to a non-buffet Japanese restaurant that would actually serve a legit bowl of noodles with legit soup rather than a buffet restaurant.

The miso soup was fine. No restaurant should screw up something as simple as this. Although, the miso soup at other places taste better (naturally, since this is a buffet).

Other things such as chicken teriyaki or tonkatsu were pretty good. Remember, just like A&W fries and onion rings, they taste 100x better when still warm. (Otherwise, be prepared to have that strange greasy taste go over your tongue if you ever decide to consume the meat after it has cooled down too much.) Go for hot meats while it's still hot before chowing down on the sushi.

Conclusion for food, it's edible. Not bad. Especially if you're craving sushi. It won't make you vomit. Just mediocre.

Service:
Not bad.
I found it was kinda strange that no one was standing by that podium to greet us. Usually when I see a podium, I would expect to see a person ready greet customers. All of the waitresses were gathered by the cashier chatting. I caught their attention with a greeting and an authoritative declaration of a reservation (lol, that sentence sounds funny).
The food came relatively quickly after ordering. They did however forget to bring an order of yakisoba. It was easily solved after telling the waitress that we were waiting on an order of yakisoba then asking her to bring it.

Value:
Hmm, so about $20 per person for the regular menu. Not too bad since you're allowed to try a variety of foods and eat as much to your delight. On the other hand, I would rather eat higher quality food for cheaper than bloat myself with mediocre food and empty my wallet faster.

Ambiance:
This place has a modern and oriental feel meshed together. I felt that they could've chose lighting fixtures that produced a softer light. Some tables weren't cleaned right away after other customers left. The washroom was clean. I wish the waitresses were a bit more friendly with the customers (and stop chatting with each other in Mandarin!) but also more professional with their jobs.

Conclusion:
Not bad. Not great. Some other reviewer said something along the lines like this "Good for people with big stomachs, not for people with strong taste buds."
In my opinion, it was pretty good, because I felt like stuffing myself full that night. On any other occasion however, I would probably go to a higher quality non-buffet restaurant or even just cook at home.

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Terrible!
By blueandgreen of Vancouver (2 Reviews)
Submitted Saturday, October 17, 2009 - 9:54pm [Dine in]

Overall, terrible food- and their prices have risen...before it used to be $13 for dinner and now its $22. I had california rolls, and the rice was over cooked which made all the sushi so terrible!! Everything here is sooo oily- the yakisoba noodles were drenched in oil. Also- the tempura tasted like it was refried several times!! I used to come here once in a while because they had 1 or 2 decent items on the menu (teriyaki chicken, & agedashi tofu) but now that they have started charging so much for such bad food, I will never go back here.

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The proverbial poor (food & service) & expensive Japanese Joint in Richmond BC
By rdckoreo of richmeond (1 Review)
Submitted Saturday, June 6, 2009 - 9:37am [Dine in]

We don't know why a place like this is allowed to serve the public with bad food and with poor service at a high price. We will pass the word (of mouth) this poor evaluation & assessment unless restaurant management can address the issue. We will never repeat this experience, let allone take our friends or anyone there. Can you do something about it ? It gives Richmond & the Japanese a "big black eye" in their food industry ! I would question also their sanitation. Anyone listening ?

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Better than nothing
By Sushifood of Richmond (3 Reviews)
Submitted Saturday, April 19, 2008 - 3:11pm [Dine in]

I am a regular customer of this restaurant since it first opened. It has been going down hill ever since. The food is decent at most and the service here is terrible. For an all you can eat restaurant you have to wait actually quite a long time for service and for your food. The kitchen food I would stay away from. They use tekka maki which is the small tuna roll and they put spicy sauce on top of it and call it spicy tuna roll. They need better chefs!!!!!! I only come to this place now every once in a blue moon. There are a lot more choices in Richmond.

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Owners Are Bad!!!
By canuck99 of Ladner (3 Reviews)
Submitted Monday, October 19, 2009 - 6:52pm [Dine in]

On three separate occasions they have chased my family down for tips. They literally drop the dishes on the table and leave. I always tip when the service is good and the servers interact with you. These people don't talk to you until you make your order. My father in law was approached by the owners when he did not tip them out side theri restaurant. I have run across others who have experienced the same from the owners/managers. This is bad business practice!!

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