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2
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  • Reviews33

Sui Sha Ya Japanese Restaurant

5300 No 3 Road, #221
Richmond, BC V6X2X9
Tel: (604) 279-8708
Neighbourhood: Golden Village

Reviews

Displaying 1 - 20 of 33 Reviews FoundSort: Useful | Helpful | Reviews | Date
Parking
By cocoeater of vancouver (323 Reviews)
Submitted Monday, July 27, 2009 - 12:08pm [Dine in]

We picked for a weekend dinner as we wanted somewhere where there is ample parking. With it being at Lansdowne, it wasn't a problem. About 2/3 full so no wait for a table. Chose the regular AYCE versus the deluce. At $19.95, it was a good deal. Farily good sashimi selection and good cones. Fish was just average as were the rolls. Cooked items were half decent and orders came quickly. Good service with removal of empty plates. Good ambiance. Would return if wanted no hassle AYCE.

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AYCE Japanese on its way to the toilet
By Bonka of Vancouver (464 Reviews)
Submitted Tuesday, October 7, 2008 - 7:35am [Dine in]

I had come here regularly over the years as the goto AYCE Japanese place and have stopped going since.

Each visit clearly depicts the downward spiral this place is going. Menu items are typical and on a more recent ocassion I was forced to use their bathroom facilities in a heat of sweat after devouring something unsavoury. I think I'm being generous in giving them a decent rating. I'd say it ranks somewhere in between decent and poor the most recent trip there.

Service is not much better than a notch above self-serve. The servers don't seem interested in being there and some of them have quite the attitude if you catch them in a stink. They come and drop dishes on your table without any care. I presume farm animals eating out of a trough would have their food served in a better fashion. I remember one instance where the manager made a big stink to my friend that he couldn't sit with us because he didn't want AYCE and ordered a seperate meal instead. A 10 minute argument which ended in triumph for my friend; bittersweet.

Given 2 options, this place is only marginally better than starvation.

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Recommendation - Avoid
By diningRL of East Vancouver (65 Reviews)
Submitted Friday, August 15, 2008 - 9:48pm [Dine in]

All the previous reviews pretty much sum everything up.

I tagged along with the extended family for the AYCE lunch. The quality of the food is extremely sub-par, even for an AYCE establishment. The only good thing I found was the spicy chicken wings - which in all honesty, no restaurant can screw up. The sushi was very bland and the rice was not good quality.

Considering the number of quality Japanese and AYCE restaurants out there, stay away from this place!

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A Disgrace
By bozlee of Tsawwassen (102 Reviews)
Submitted Monday, July 9, 2007 - 6:09pm [Dine in]

This restaurant is often busy being in a popular location at the Lansdowne Shopping Centre. What a let-down! Four of us went for All you Can Eat Sushi after 9.30PM ($11.95) to celebrate my daughter's birthday. The menu was reduced in size to reflect AYCE, no sashimi or gomae, nothing too exotic. When it arrived it was often dumped on the side of our table, miso soup was tasteless, california rolls had no avocado and the rest of the items tasted like they had been pre-made hours beforehand. (With the speed they arrived they obviously were).We did not eat a lot and the menu states they charge you 50c for every piece not eaten! Obviously they cater to the young crowd who don't care about quality, the hot food might have been better but we didn't stay to find out. There are far better sushi restaurants in Richmond.

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Not quite as good as I expected, but ok
By eating good food of Vancouver (128 Reviews)
Submitted Sunday, November 15, 2009 - 12:35am [Dine in]

I have been to this chain many times.

Came here tonight with my cousin and one of his friends.

I must say, that I was not impressed tonight with the chicken terryiaki, thier chicken karrage sucks all around (all locations) I must say that I *LOVE* thier Tonkantsu. Thier beef is good, but not great. Not too familiar with sushi, but my cousin and his friend say it could had been fresher.

Service was great though as we paid at the end. Surprised that we had an interesting conversation with the cashiers.

I think I will be back, but if I don't come back I don't think I will be too upset

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Close to popping a blood vessel
By ButterBall of Vancouver (13 Reviews)
Submitted Sunday, March 1, 2009 - 2:41am [Dine in]

If there was anyway to get a rating lower than 1 (poor) they would've gotten it. I don't even know where to start. How about the last time I went with a group of 6.

Food - I think I came pretty close to throwing up in my mouth. Not only did it LOOK horrid, it TASTED horrible. How do you mess up even the most simplest of rolls, the California roll? I went there for dinner AYCE and for lunch (where they don't serve AYCE) and both times, the food tasted like something dug out of a garbage can.

Service - This is where I nearly popped a blood vessel. The waiters/waitresses were one step away from pretty much throwing food at me. I guess it's too much work for them to actually PLACE the food onto my table and not toss it onto the table. Now I usually tip 10% for horrible service (and 20% - 30% for great service) and so I gave them 10% for AYCE service. The best part was when the MANAGER actually stopped us from leaving the restaurant. Why? Because we didn't tip them 15%. I was completely floored. That Manager, in turn, called the other Manager/Owner and let's just say that a huge argument broke out. They were making a big deal out of it and refusing to let me step one foot out of the restaurant until I gave them 15%.

Conclusion: You're better off at McDonalds or Burger King.

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Nice Decor Shame About The Food
By stevendrowe of Vancouver (44 Reviews)
Submitted Thursday, September 25, 2008 - 1:40pm [Dine in]

The restaurant looked really nice. Trying to sit down is very embarrassing - some poor woman there almost went head first down into the available space.

Staff were really miserable, not a smile on any of their faces and seemed quite put out when we asked for anything i.e. the bill.

Food was really awful, most things had a strange taste to it which suggests to me there is something going on in their kitchen I would rather not know about!! It was an all you can eat place but by waiter/ess service - so the poor guy bringing out the food looked ragged and fed up. Portions were small but I hardly ate anything that was bought to me - thanks goodness for KFC in the mall otherwise I would have starved. One of the few restaurants I have been in where I was more hungry when I left than I was when I went in!

The toilets were in an OK shape.

Would never go there again and wish I had read the reviews here before going and wasting our money.

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Pig Out
By clintondbrown of Richmond , BC (2 Reviews)
Submitted Saturday, April 16, 2011 - 4:46pm [Dine in]

I have been a steady regular for a few years now and I would say this place is good. They have a VIP card for a free meal after 12 stamps which is better than nothing. Best value is at night after 9:30 pm. It can be a bit disappointing if you go and order something from the regular menu. Stick to the all you can eat menus every time you go. Oysters are cooked and I have never gotten sick from them. Cones are good and all the sauces they use for various sushi types are good. Spicy tuna a salmon are good here too if that's your thing. Unlike some sushi restaurants, the food does not taste slightly old or sour because the turnover is high enough to ensure freshness of ingredients. Late night has the cones on the menu and you can pig out on them.

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Now I'm wary!
By Derkatz of Surrey , B.C. (36 Reviews)
Submitted Sunday, September 5, 2010 - 1:35am [Dine in]

Used to come here a lot and bring others also, but from these reviews the place seems to have gone downhill. Tipping is discretionary and should not be forced, and I agree with the other writers, that is very bad and a surefire turn-off of clientéle.

The service was never a strong point. The servers seem always so rushed, distant... Their maki is fine and as are many of the AYCE order items. Often, like Richmond Sushi, you only get 70% of what you actually ordered, as they have conveniently selective memories.

The place is clean enough but the set-up is noisy, at times very noisy even. It looks impressive with the water wheel and what not. Sometimes they place you right inside in the netherbowels of the restaurant which has never seen sunlight.

You get the feeling that you are just a number here, lots of rushing around of staff and some disorder. Seldom a greeting at the front and often no one is even there.

I may come back but more like I'd end up here if other places are shut.

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Solid as usual
By cell of North Delta (1 Review)
Submitted Monday, March 23, 2009 - 12:22pm [Dine in]

I have been going to Sui Sha Ya fairly regularly for over 5 years and have always found it to be good. we go for the lunch all you can eat and have yet to leave unsatisfied. not many places are able to take a group of 20+ and that is often the size we go with.

the quality isn't top of the line, but it is better than most of the all you can eat places and for $13 with tip can you really complain? the service staff is a bit robotic, but they are usually quick and efficient at bringing new food and removing empty plates. sometimes you have to flag them down but it's understandable with how busy an all you can eat place is.

Anyone that complains about all you can eat has to remember that you're sacrificing a bit of quality for sheer quantity and variety. I will keep going back every couple of months as I have done for a long time.

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Will never go back again
By sushidude5 of victoria (1 Review)
Submitted Thursday, December 18, 2008 - 12:05am [Dine in]

A friend and I were in town, and we went for all you can eat sushi. we got the $19.95 dinner menu, and ate a lot of food. Lot's of sashimi, lost of maki's, and nearly everything else. We nearly pissed ourselves laughing when our waiter brought us an Ebi Sunumono (Baby Shrimpy + Vermacelli in vinegar). The pic on the menu showed 5 or 6 nice looking shrimp overtop of the noodle, with lemon wedges and sliced cucumber and tomato around the outside. When he brought it, it contained two (2) shriveled up shrimp, with a few slices of cucumber soaking in the vinegar dressing. It was laughable that they would actually serve this when the menu shows a picture of it. Everything else fell into that same category, everything looked like shit and there was no presentation involved. And how do you fuck up a green salad?I never knew you could until I ate at su sha ya

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Better Than Nothing!!
By Johnson of Richmond (6 Reviews)
Submitted Monday, May 19, 2008 - 5:40pm [Dine in]

All I can say is that this place is better than nothing. I wasn't quite happy with the service in this place. Attitute of staff was way off as they give you facial expressions when you want something. The food wasn't that good either. The rolls are super big with a terrible rice to fish ratio as well as the cones. The washrooms are quite dirty and smelly. This place needs a major makeover. I am not sure how this restaurant has survivived as long as it did. Its a nice area but will I return, certainly not. At least its better than nothing.

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kinda like fried chicken
By dai_lo of Yaletown, Vancouver (26 Reviews)
Submitted Saturday, February 14, 2009 - 11:09am [Dine in]

eating here is kinda like fried chicken - the 1st bite is good and then it's all downhill from there. as a matter fact - it is difficult to discern the delicate tastes that truly good sushi embarks. there's also the likelihood of OVER-consumption.

and again - like "fried chicken" is best enjoyed in moderation. good to go with guys with large appetites and small tastebuds

best sushi is prepared by Japanese sushi chefs and not made "ice-cube" style but hey it's AYCE

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I always find myself coming back here...
By lyndawitha_y of Surrey, BC (13 Reviews)
Submitted Wednesday, January 19, 2011 - 2:57am [Dine in]

I really don't understand why my mother and boyfriend always drags me to this place. It sucks.

Although the servers are not entirely rude, and clean your plates at a super efficient rate, they never talk to you. They always kind of slam the dishes on the table anywhere that's convenient for them, and not for us. Some of our food is almost always forgotten as well. Even typical low-class Chinese restaurants have better service than this.

The food is very poor as well (with the exception of Kaki Motoyaki - it's okay). The food comes out really quickly and sometimes it's cold, as if its been cooked before you've even ordered it and has been just chilling on the counter. The rice to other ingredient ratio in the sushi is lame, and the sashimi isn't always the freshest.

But I guess it's pretty cheap, so we can't really expect much from it. Although I would love to stay out of this place, there will be people like my mom and boyfriend who will drag me back in because of its convenient location and value.

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What do you expect
By mhder of vancouver (14 Reviews)
Submitted Saturday, August 4, 2007 - 4:30am [Dine in]

I'm surprised people expect so much from an all you can eat. Do people expect first class dining, heck any kind of class from a $10 buffet? I don't think so. All you can eat is what it is and this restaurant is no different in food quality from what is found elsewhere. I will admit that the selection is lower than other places, and althought the decor seems nicer than most places, the tables are very difficult to get in and out of especially on days where you have wet shoes. Service isn't great but there seems to be a lack of staff and disorganization. I can't say I blame the staff for bad management, they seemed over worked.. but it is an all you can eat, you get what you pay for - don't expect too much.

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Why pick this japanese restaurant out of all the other ones?
By coconutfan of Vancouver (31 Reviews)
Submitted Saturday, June 6, 2009 - 5:47pm [Dine in]

The terikayki don that I had was of poor quality. The california rolls did not taste fresh. However, the ambiance of the restaurant is not bad. I would avoid this place given that there are so many better options out there in Richmond. I think that the food court in Lansdowne mall would fair better options that this restaurant.

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If you want to get sick, this place is for you.
By ieatjuiceboxes of Fairview (1 Review)
Submitted Friday, April 2, 2010 - 9:41pm [Dine in]

My boyfriend and I somehow ended up at this place today for AYCE lunch. For starters, I have heard from more then one person not to go here, but I was thinking "really could it be that bad, look at all the people in there" as it was very busy at about 2:30pm on a Friday afternoon. The front door is where it all starts, The host was not there when we arrived, about 5 servers ignored us standing there, once we finally got sat, a waitress came and dumped off a pot of tea and some cups and an order sheet and walked away without a word, didn't ask if we wanted another drink to up her sales or anything, poor waitressing 101 as I wanted a beverage other then there cheap watery green tea. Moving on, we order our food on the little sheet, she takes it and things start arriving. nothing was overly good, anything with tempura in it tasted like it was made hours prior to me ordering it, all cold and gooey. The salmon was wamrish, and I watched the guy make all of his sushi with his fridge open, that's good for keeping Bactria from growing on all your raw fish.. On another note when our miso soups and ebi sunomonos showed up the waiter who dropped them off had his FINGERS in my food. not just on the edge of the bowl, but IN IT. because instead of taking things off the tray one at a time, he was trying to save time and stuck his gross who knows the last time he washed them or what hes touched fingers in my food. after that the next thing we noticed is that all the servers were carrying plates of food, directly on top of other plates of food so that the bottom of the plate that has been sitting in various places that I'm sure food shouldn't be eaten off of was touching the food underneath it.
Also from where i was sitting I had a clear view into the kitchen which had water all over the floor, food everywhere and people who were not dressed appropriately to be in a kitchen EG no hair nets etc. So I can only imagine what was where I couldn't see past the hallway. People we're spilling things all over the carpet and failed to clean it up, they left tables un-bussed for long periods of time, and when they did bus them {as was very evident with out table} they did not wipe them before seating a new customer. We sat there for 20 plus minutes waiting so I could order some oranges. and another load of time waiting for our bill. The lady that took our payment was rude, and they have a shifty debit machine. Over all this was one of the worst eating experiences I have ever have.

Stay far far far away from this place.

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Stay Away at All Cost
By NeoThe1 of Marpole, Vancouver (2 Reviews)
Submitted Thursday, December 31, 2009 - 9:15am [Dine in]

I had called the restaurant on Monday to make a reservation, and I was assured that my reservation for eight people on Wednesday was in order. However, the first thing that was amiss was that, somehow, they did not have my reservation on Wednesday.

We were seated in the very back of the restaurant. We chose the deluxe version of the menu. However, when we had begun to order the dishes, they simply did not arrive. Any attempt to re-order the miso soup, sunomono or spinach gomaae, for instance, led to the emphatic reply of "yes, yes, yes" - and no food! At one point, one gomae dish was brought out, but we were later told that that was, in fact, four portions.

It was at this point that my friends and I had begun to suspect that the servers must have been following a certain pattern designed to slow down the delivery of food to the table. By stretching out the time between dishes (and it was as long as 15-20 minutes at times), this policy assures that one's AYCE time limit simply runs out before too much food is consumed.

The rest of the food was no better. Although one of my friends had joked about the servers' "remedial ordering" skills, there was very little to laugh about, since (quite consistently) most of the things we had ordered came in absolutely randomly-generated quantities, and other things did not come at all.

The quality of the food itself leaves much to be desired. The meat was covered in greasy fat, the kimchi side-dish was rotten and obviously straight out of the plastic bottle, the tempura looked like it was deep-fried twice, and the oysters motoyaki just tasted like lukewarm shells of garbage cooked in garbage and served twenty minutes after being forgotten in the kitchen. I could go on and on...

Needless to say, my friends and I had decided that this sort of service did not merit any gratuities. We had paid the bill to the last penny and left. However, we were chased after by the incredulous maitre d', who was promptly told the reason why this restaurant will hardly be our dining destination in the future.

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wtf...
By lostSEOULx of Richmond (3 Reviews)
Submitted Saturday, June 6, 2009 - 11:56am [Dine in]

I have had the same experience as ButterBall, and kudos to you for posting that.

the waitresses were the most apathetic servers i had ever seen, they were always talking to one another in cantonese and mandarin so that everyone in the biulding could hear and the platters of sushi were almost thrown onto our table! it was nearly impossible to get their attention because they looked almost clueless, like untrained waitresses that only knew how to carry a pitcher of water.

besides the food being a bit sub-par to other AYCE joints, it was always a bit on the slow side when it arrived to our table. my crew would only eat here if we were dying to fill ourselves up but didn't feel like walking.

my favourite part had to be when we only paid then 10% tip (WHICH WAS DESERVING OF THEM), and a man who couldn't utter a single word of english came to our table and said that our tip wasn't 15%!!! i was completely outraged and even told a friend to dump soy sauce, wasabi and pieces of sushi into our tea cups and we left before the man could find us.

unless ur desperate to fill urself up, DO NOT EXPECT ANYTHING HERE.

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lame.
By desolationrow of ubc (1 Review)
Submitted Monday, March 16, 2009 - 12:30am [Dine in]

we arrived at 3:40 and figured we could maybe put in one order of sushi before 4pm. the manager told us they're not serving all-you-can-eat anymore, so we figured we'd just do a-la-carte since we were really hungry. we sat down, decided on the lunch box, since the menu indicates that lunchboxes are served until 4:30pm. the manager tells us we can't order the lunchbox because the lunchbox specials end at 4, not 4:30.... even though 4:30 is clearly printed out in bold letters on their menu. he also mumbled some crap about how the chef "isn't there anymore" or whatever. we promptly left after that.

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