Chinese dimsum seafood restaurant located in the Richmond Centre Shopping Mall across from the Mall's Tim Horton's, facing No. 3 Road.
Open daily at 8:30am for dim sum brunch to lunch. Also open for dinner.
Banquet bookings available.
I go to Shi Art occasionally with my family, both for lunch and for dinner. The food is usually above average and the service is quite average, but I had the worst experience today.
My friend and I ordered peking duck, and we asked for extra cucumbers. When we asked for the bill, we realized that they charged $3 for the extra cucumbers we asked for. I told the waiter that we were not informed that we had to pay $3 extra when I asked for the cucumbers. I said I will pay the extra $3 but pointed out that the waiter should have told me that I would have to pay $3 if I want more cucumbers. What genuinely shocked me was his extremely rude response that was said in a very degrading manner.
"Well, it is not our responsibility to tell all the customers that. Let's say a customer orders a coke, do we have to tell him how much the coke costs? This is what happens when you go to a restaurant. The customers themselves should ask what is the cost when they ask for extra stuff"
He continued to have a heated argument with me for the next minute or so. He was trying to make it sound like I don't go to restaurants and I do not know how things work.
I eat out at least 3 times a week, and go to chinese restaurants enough that I know this is not the norm. Some restaurants charge for XO sauce, but they always let you know ahead of time. My family almost always order peking duck whenever we eat in a chinese restaurant and sometimes they ask for more cucumbers or wraps. NEVER once did they charge for those.
By the way, when i wanted to speak with the manager, I glanced over at the tag of the server that was arguing with me. it says "manager" on it.
I am definitely never going back to this restaurant. There are many good restaurants in Richmond where the servers will never treat you like that.
Went here on a weekday for dim sum and it was full even after 1pm. Only a 10 min. wait though. The selection for Dim Sum is pretty large with your basics. All of the steam dumplings were good. The rice rolls were a bit on the hard side. Ordered some spring rolls and their deep fried items were good. Chow mein was pretty average with the noodles not being crispy enough even though it was ordered, fried on both sides. Service was good with empty plates being removed quickly. A bit on expensive side and with a tired looking decor, not worth going back again.
When they first opened a number of yrs back shortly after Gingeri did in Lansdowne, I used to enjoy the flavours offered here much better than Gingeri. The prices were/are about the same or a little more & the variety was fewer, but they were still good in their own right. After having gone only a handful of times & never getting around to trying their dinner menu, I've managed to completely forget their existence except for the brief moments as I'm walking through that side of the mall & note that there's always a line-up outside for seating. Then I forget about them immediately afterwards.
So recently, it struck me as time to revisit them to see if they still live up to my fading memories of the place.
The xiao long bao dumplings weren't soupy at all & had bare hints of flavour. The red chill wontons were bland if you didn't make sure to scoop up & drink up a spoonful of the chilli sauce w/each bite of wonton. The siu mai (shrimp & pork dumpling) is nicely filled w/obvious shrimp & little traces of pork & mushrooms. That's nice in one sense except that it was also absent in the sweet flavours the latter 2 ingredients tend to add to this dish.
The fried bitter melon balls filled w/black sesame paste was made poorly as you can see it literally deflate & get swallowed up by itself as it sits on the plate cooling off--it's actually quite amusing. The hand-shredded chicken w/fried wonton crisp is tasty though the plate is fluffed up to make it look like it's a bigger pile than it is because the wonton skin is an extra wider & longer cut than the usual I get from elsewhere.
They seem to still be using those bilingual ordering sheets like what Shiang Garden used for a while before they switched back to the easy-for-the-staff-to-use automated computer scan sheets.
I don't see myself returning here anytime soon unless it's to try the dinner menu as it should be different staff working the kitchen.
Preamble: Friday night family dinner, packed house
Food: We ordered a 3.5 lb lobster to be done in clear broth with noodle base. turns out it was a small there-is-no-way-this-could've-been-3.5lbs frozen-tasting annoying to wade through gravy-like looking mess with soggy noodles. I think there were noodles. Their suggested rack of lamb special tasted like frozen chicken/mystery meat; in retrospect, I'm not entirely sure what they meant by special.
Service: regular changing of the plates is nice, except the guy inexplicably liked to put my new plate tilted, twice.
Value: over $30 for the rack of lamb. I've rarely encounted such mismatches in price to quality.
Ambiance: how tight can the seating get? Beyond the aforementioned dubious quality of food, anyone inclined to be slightly claustrophobic should be careful in here.
I brought my friend here for his birthday lunch. Its a convenient location to meet and the parking wasn't a problem at 10:30 a.m. The restaurant was busy, I put my name on the wait list. After 10 mins. wait, we got a table.
The food came out in a timely manner and it was delicious. Yes, it was a bit pricey, but this was a special occasion. Plus, we got 20% discount if we paid before 11:00 a.m. So its not bad value. Personally, I wouldn't come here after 11:00 for lunch.
The service was great! Our plates were removed, tea were quickly refilled. No wait for any requests. I don't know if our service was good because my friend was the only Caucasian in the restaurant. I am not complaining.
The restaurant was cleaned and bright. It can get noisy though.
I'd would come back here again, for a birthday treat. By the way, on our way out, the hostess wished my friend a happy birthday. She must of overheard our conversation. It was a nice gesture.
Saw that they had an interesting menu for 2011 Signature Dish and made a booking to go with friends. When we showed up, they said that they could not do the menu for Signature Dish Dining Festival unless it was pre-booked when we made reservation. There was obviously no mention of this condition the website and all other restaurants serve the menu without such condition. They acknowledged that the website did not mention, but they said they would not do it in any case. If they did not want to participate like other restaurants, they should just stay out of it rather than leaving a bad taste in people's mouths. We asked why advanced pre-booking for the menu would be required as there was no special dish, like braised soup or anything that needed special advanced prep - his answer was that we didn't understand - cooking required more prep than we thought. My friends wanted to leave because they had dinner there before and didn't think the food was too good, but I convinced them to stay and not to move around. We ordered some random dishes from the menu, and they were okay - I could not say good. After that, service was okay. However, the poor experience of unpublished condition was very disappointing. All of us thought it was poor of them to impose such condition upon our arrival, and with the mediocre food, we would not be back again. If we had the menu we intended to have, I bet we would feel way better.
If you still want to go to this place for 2011 Signature Dish Dining Festival menu, make sure you mention when you make reservation. However, in my opinion, you are better off going to other places where they dont have hidden restriction and where they have better food. I went to Jade for the Signature Dish Dining Festival menu earlier and we had good food and good service, so I would recommend them instead. I also went to Viva City quite a few times and found their food generally better than Shi-Art.
Thanks for confirming tonight that I don't have to go to Shi-Art in the future again.
Went to Shi-Art Chinese Cuisine Restaurant on Tuesday September 20, 2011 around 1230pm in the afternoon with my dad, and my sister. We ordered approximately 7 dishes of food, and was not able to finish it. I kindly asked the manager to pack my leftover food for me to take away, and he was very rude. He asked me "You wanted to pack them to go? Are you sure? You want to pack them?" I said "yes, because there are still a lot of food left, and I sure think we shouldn't be wasting food." He then replied me "You are so annoying, fine, I will bring you boxes, and you can deal with the packing on your own!"
When he arrived with a few boxes, he literally just threw it on my face, and he kept going on and on saying "how annoying it is that I'm packing everything to go!", and I told him," its fine that you don't want to pack my food away, but please step away from my table, and leave me alone." He then started speaking very loudly and said "You woman shouldn't be talking to a man like this, its so rude that woman talk loudly publicly, and no man would wants to marry a woman like you!!." I again told him "Just step away!!!, and leave me alone!!", and now he said "I like to stand here, why can't I stand here? I like to talk, why can't I talk?" at this point my dad got really upset, and almost got into a fight with him in the restaurant. Then he was loudly asking my dad, "are you trying to threaten me? O my!!"
The experience with this restaurant was extremely poor! I will never ever ever ever go back again, and would NOT RECOMMEND this restaurant to anyone!!! The customer service is totally unacceptable
We went to this restaurant because other places for dim sum were already booked well beyond the lunch hour in Richmond on Sunday. Reservations are definitely recommended for this place because this is a very busy eatery with aggressive patrons who do not seem to understand a queue at the door. After standing for approximately 5 minutes behind some guests who were already registered, but said nothing, we found ourselves pushed aside by people who just butt in to register for seating. The hostess does not seem to be aware of who came first (even if one stands a few inches from her nose) until one out voices the queue jumpers. The servers are friendly and helpful; the food is very tasty with a large variety that you order from a check-off paper menu. The description of the food is limited in English. For example, we thought we ordered something with chicken--we received a type of chicken that was black; it was tasty, but our appetites were diminished looking at the black skin and bones and grey meat! We ordered about 10 different items and they were all good. We will return.
I like coming here for dim sum of the traditional sort, instead of the fancy sort out there. One unique item that I enjoy is those dumplings with mutton inside, and the sauce that comes with it tastes very nice too. Another is this dessert dish. I don't know how to translate it, really...those sticky rice balls with sesame paste inside. They serve it in a sweet soup that is quite unique. The tea is decent, not too bad. Not many dim-sum places open as early as before 9 AM. Like everywhere else, if you pay the bill before 11 AM, it's 20% off.
I enjoy the dinner here very much, really. The soups never fail me and they serve rice cooked in clay pots too. The roasted pigeon isn't bad and my kids love the mutton chops cooked in red wine, so it gives a little western twist to the meal. I tried the shark's fin in a meal for 10 several times and it was great!
Wow...I have never had such rude service before. First, the waiters kept on asking us to put in our order and looked annoyed when we weren't ready. We decided to order 3 dishes amongst the four of us and the waiter challenged us on how little food we were ordering. He then tried to push us to order more. We told him we will order more later if it wasn't enough, to which he responded, "why later? why not order now!" We declined and he gave us dirty looks after.
Like many new restaurants, a few years back, when Shi-Art just opened, the food was outstanding. Now the quality has gone down and prices are up. I really don't go to this restaurant as often because it isn't an exceptional value or even above average. They do have solid service and convient location on the front side street of Richmond Centre, but that's only if you manage to get a table. Comparatively, their food, and their dimsum are good, but not exceptionally so, when there are half a dozen other restaurants that beat this place on flavour/price performance.