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3
  • Food3.5
  • Service2.5
  • Value3
  • Ambiance3
  • Reviews39

Shanghai River Restaurant

7831 Westminster Hwy., #110
Richmond, BC V6X4J4
Tel: (604) 233-8885
Neighbourhood: Brighouse

Reviews

Displaying 1 - 20 of 39 Reviews FoundSort: Useful | Helpful | Reviews | Date
inconsistent results with this place
By alpha_dog of richmond (61 Reviews)
Submitted Saturday, January 24, 2009 - 11:54am [Dine in]

this restaurant has the potential to be superb but its just good and its because every time i eat here, i get a different experience.
their trademark dish is their shanghai pork dumplings which are great. always order this when i am here and it always impresses. on the other hand, i have ordered other dishes which were sub-par like the deep fried prawns in the past where it came with this special "sauce" which ended up just being mayo. it tasted alright but the fact that they basically dumped a whole jar of mayo ruined this dish.
service here is also inconsistent... when its empty, you get super service; however, when the place is packed, good luck getting service from your waiter or waitress. it should not be that way because they should hire more staff to compensate for the lack in service.
the dishes do not come cheap. you are paying for the "high" quality food that people expect from them but like i have said, the entire dining experience changes each time.
the ambiance is lovely. beautifully decorated with window into the kitchen to see how the chefs work in there. creative and different compared to most of the other chinese restaurants in the neighborhood.
even though my previous experience may have been poor, i always end up returning here because i know that how good this place can be so i always give them the benefit of the doubt.

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Shanghai River is solid
By kewpiebaby of Vancouver (200 Reviews)
Submitted Saturday, January 3, 2009 - 4:18pm [Dine in]

Overall the food is good - the Tam tam noodles are yummy. The service is on the border of good and bad, depends on who is at the front, but the past 2 visits haven't been too shabby. However, beware of booking a reservation on busy chinese holidays - they are extremely rude and unaccomodating. All I wanted to do was add 2 more people to my party of 6 and they had massive freak out session. To think that more people=more food=more money for them? Jeez! Oh well, a good Shanghainese restaurant, but not overly wow-ing.

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just average
By chasiubow of North Van (675 Reviews)
Submitted Sunday, December 28, 2008 - 10:45pm [Dine in]

Mrs. C and I were craving the cuisine of Shanghai and we decided to give this place a try. We arrived on a Sunday evening and the place was packed. After a brief wait, we were escorted to our table. The ambiance was quite nice but alas the w/c was rather nasty.

The menu had lots of choices, and we decided on the crab puffs, mu shu pork, cod with vegetable, and of course Shanghai noodles. All the food was okay, but not the greatest ever. I have to say that with the exception of the noodles, I have had better (for less money) at other Chinese restaurants in town. Service was not the best, but I suspect that was mostly due to the fact that there weren't enough servers. They had a 'help wanted' sign in the window, but I don't speak Shanghainese, so no career change was in my future :).

As for value, it was ho gwai, but in a capitalist system you charge what the market will bear. They were full, so I can only conclude they were charging what most people wanted to pay.

It was an okay meal, but I think I will try one of the many cheaper alternatives out there next time around.

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Consistently well prepared menu.
By foodfanatic of South Vancouver (286 Reviews)
Submitted Sunday, March 5, 2006 - 9:23pm [Dine in]

Whether it be for lunch/brunch/dinner, the food here is consistently well-prepared. Nothing really tastes bad, though I also can't think of any item that is exceptionally memorable. Great choice for Shanghai cuisine. Always busy, so be sure to book a table well in advance. There is almost always a crowd standing by the entrance waiting for a table. Plenty of parking inside as well as across the street at the mall. Great decor. Clean. Comfortable. You can watch through the glass window as the kitchen prepares the dumplings and noodles. Always a good choice to default to for a reliable all around tasty meal. Prices are reasonable, but not "cheap".

The food is given an "outstanding" mark because they manage to keep everything consistently satisfying, though not "exceptional." Consistency is difficult to come by especially when applied to the entire menu no matter how many times you revisit the place--that alone is deserving of a better than "solid" average grade.

The ambiance is "outstanding" only because a lot of the other establishments that offer Shanghai cuisine are not as or near being "classy" or quite all that "clean" and lean towards being more tired and clumsily kept. I've only ever experienced the positive, and none that is negative coming out of this restaurant since they first opened.

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Great Northern Chinese Food
By cocoeater of vancouver (323 Reviews)
Submitted Friday, September 26, 2008 - 3:23pm [Dine in]

Went there on a weeknight for dinner and it was full which is not surprising given the price point. A good location with ample parking and nice ambiance, the best ambiance of all of the shanghainese food restaurants in Richmond. Set dinner for 10 ordered at $250. Great food especially the crab and the smoked duck. Had to order the soup dumplings as that's what they are known for. Love the open kitchen. The only down side was service was bit lacking in terms of clearing plates and refilling the tea. A bit understaffed. Good value for the dollar.

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Amazing selections
By chefdave of Downtown (58 Reviews)
Submitted Monday, November 13, 2006 - 9:48pm [Dine in]

This place probably serves up, I mean steams up, the Best Shiu Loong Bau in town. Shiu Loong Bau is a traditional Shanghainese steamed dumpling with pork meat. Very unique dishes and I would probably say one of the Best Chinese food in town. Make reservations or be prepared to wait ! Big Thumbs Up !

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If I'm driving to Richmond, it better be here!
By louielobster of Glendale (53 Reviews)
Submitted Wednesday, February 28, 2007 - 11:27pm [Dine in]

I concord with the other reviews for the four star rating. The food along would warrant a four and half star but I’m saving the five stars for my ultimate experiences.
The smoke fish appetizer was adequate but not the best I’ve had. The Shanghai steam buns are tasty and juicy. Our Swiss chard and chicken soup with the additional bean thread noodles was a plenty (could serve eight persons), hot (great for winter) and satisfying (no MSG). The smoke tea duck is a duplicate from the ones in Shanghai; needless to say it was fragrantly smoked with the right moist and texture. The large crystal prawns sauté with fragrant sauce was excellent and numerous. And we had steam gold thread buns instead of rice. All the food I’ve had at this restaurant has been excellent and I’ve been here more than ten times.
The staff has always been attentive (remembered that I like making my Swiss chard soup into a Cantonese dish by adding bean thread noodles) and our dishes have always arrived on timely bases. But be sure to make a reservation, they are very full, arriving without a reservation will ensue a long wait.

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Not as expected
By milou of East Van (46 Reviews)
Submitted Wednesday, October 28, 2009 - 11:13am [Dine in]

This is our first time trying this restaurant. We went here with a group of friends on a weekday lunch. The ambiance inside is pretty nice and the menu looks so tempting with all the pictures. I told the waitress that this was our first time so she made some recommendations. We are a regular at the Shanghai Wonderful (SW) (one of the best Shanghai rest in town) so we thought to give this place a shot. Here is what we ordered and our comment:
- Xia Long Bao (on par with SW)
- Turnip cake (not even close to SW)
- Spicy wonton (so so, the best is still in No 1 Beef Noodle by BCIT)
- Szechuan beef noodle (better than SW)
- Tan tan noodle (no good)
- Shanghai fried noodle (no good too greasy)
- Sticky rice with ham (nothing special)
- Beef with green onion (ok)
- Spare ribs with peking sauce (too dry but the spices are good)
- Spicy Chicken spice (funny after taste)

Overall the food at SW is still much better than this place and the price are little bit cheaper. Majority of the food lack that kick and sort of bland. The service need to be improved as we flagged couple of times for ice water and they forgot to bring them, until our 3rd tries. We probably won't be coming back anytime soon.

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Wonderful Lunch
By stevendrowe of Vancouver (44 Reviews)
Submitted Saturday, February 28, 2009 - 9:57pm [Dine in]

We were recommended this place and can see why.

We were pleased we made a reservation for this place as it was quite crowded. All the waiting staff were amazingly friendly, everyone said hello to us and was very polite. Our waitress was very polite and friendly too giving us great advice, everything came out very quickly.

The food was amazing too, one of the best Xiaolongbao we've had in Canada to date. My other favorite was the pork sesame pockets, we haven't seen these in so many years and this restaurant did them perfectly - the meat was lovely and moist. Other people were ordering them in the restaurant so they might have been a specialty or favorite.

Loved the design of the restaurant, very modern, colors were very relaxing. It was also very clean and loved how you could watch the cooks make the bao's and other food. The waiting staff looked calm and relaxed, unlike many other restaurants in Richmond, so this made me feel unstressed being there. This restaurant looked as though it was for professionals or business people, a great place to bring a client too.

From the looks of the restaurant I was expecting a high price for what we had but it was actually very reasonable indeed.

I would recommend people try this place out at their earliest opportunity.

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Had to wait 20mins on a weekday!
By me_and_food of Vancouver (32 Reviews)
Submitted Thursday, April 12, 2007 - 9:44am [Dine in]

Ate here last week on a weekday and when my boyfriend and i got there, had to wait about 20 minutes for a table. We ordered 2 appy, an order of juicy pork buns and a main dish.
The food wasn't too bad, but i've had better elsewhere and it was a little over priced.
The ambiance was really nice and the service was quick.

I'll probably come back just to try their other dishes, cause i was so distracted by the dishes the waitresses were bringing out heheh.

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Good food, bad service
By makeup_girly of Vancouver (49 Reviews)
Submitted Tuesday, August 22, 2006 - 4:37pm [Dine in]

Even though the food was quite tasty, I would not go back because of the poor service. There are a lot (!) of good restaurants in Richmond so I don't think patrons should have to deal with snarky waiters, a host that doesn't "honor" the reservations that have been made (in favour of patrons who they know that just showed up), and waitresses that look like it is an onerous chore to serve you.

My friends who went with my husband and I to dine are not high-maintenance so please don't take this review in that light :) This is just one of those Chinese restaurants in Richmond that give Chinese restaurants in Richmond a bad name!

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Good quality Shanghainese food, efficient service
By infinitime of Vancouver (23 Reviews)
Submitted Thursday, November 12, 2009 - 10:50am [Dine in]

There are tons of Shanghainese restaurants in town, so why this one? Simple, the food is authentic and consistently good, the service is above-average, and the place operates with a level of precision that is clearly better than most Chinese restaurants.

Case in point, instead of reservations which are often not honoured at other Chinese restaurants, Shanghai River ensures that your wait is minimal if you booked in advance. When you book a reservation for $1:00pm, you can reasonably be expected to be seated at 1:00pm, not 1:45pm. When they can't accomodate your reservations, they honestly tell you on the phone that it is not do-able, rather than agreeing and making you wait when you show up.

The kitchen is a "open format" layout, with the chef working behind a glass partition. No surprises in terms of what's going on in the kitchen! What you see is an assembly line of clean and efficient kitchen staff, turning out fresh Shanghainese style pastries right before your eyes!

As for the food, it is consistently quite good. I've been there a total of about a dozen times, and I would say that on only one occasion, was the food a bit off. (i.e. pastries not made in the same day). Their Chinese donuts are always fresh, as is the Soya Bean milk, which they grind themselves (both a Shanghai speciality).

In sum, a very good choice, as long as you remember to call in advance to make reservations.

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Best Xiao Long Bao
By lifeoffood07 of Surrey (29 Reviews)
Submitted Tuesday, December 30, 2008 - 1:32am [Dine in]

Been here a dozen or so times when the craving for xiao long bao kicks in. They are the best here. Always order a plate for myself. With that said, the other dishes are solid but not spectacular. The DimSum menu is not that diverse, especially if you like eating lots of the steamed variety of DimSum. It's usually busy so I recommend going on weekdays or make it an early lunch (11am) to get a seat quickly.

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Shanghai River is one of the best in town
By gindandy of vancouver, b.c. (1 Review)
Submitted Wednesday, February 23, 2011 - 11:47am [Dine in]

This is my favourite place to go for a birthday/ family dinner /celebration kind of thing. The food is consistently great, served quickly, and they provide all the old favourites, mixed with some new creations.
I like that you always know what you're going to get, it's not too expensive, and they always deliver delicious food. That's what I want in a Chinese banquet!

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Disappointed
By Lovetoeat8 of Vancouver (1 Review)
Submitted Thursday, January 1, 2009 - 10:11pm [Dine in]

I went there with my family for few times. Last time when we were there. We ordered the spicy crab. The crab was way over cooked. It deep fried too long and so dried. The crab meat won't come out from the shell. We were so disappointed, because we paid $32.99 for one crab and it didn't taste good at all. The Peking duck tasted very good and had a lot of meat with the skin. The service was very good. They kept coming back to change the plate.

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declined quality of used-to-be good place, what a shame
By people of richmond (1 Review)
Submitted Sunday, January 27, 2008 - 11:53am [Dine in]

This Shanghai River Restaurant on Westminster Highway across the Bay:
I have been to this places with families and friends for many times. I finally gave up. The food and service were very good for the first year. And the overall quality declined in years. The recent year was the worst.

The foods aren't fresh. The food quality is not stable. The Dim Sum quality fluctuates sometimes they were good but at times it was so bad. The stirred-fried foods are usually good and tasty and worth trying if you go. But for the bad experience such as soymilk tasted like being deliuted and the beef with pancake especally the beef was like standing in freezer for 3days. The Beijing duck they served is oily. Last time we went with family friends for Dim Sum and it was our turn to treat them back but the food was not good. It was embrassing for my parents.

Speaking of the service, I think the customes should really pay extra attention: I myself saw their mamagers argued with customers twice over the service quality. Once they let their friends cut in despite long waiting line at the door and it was cold so the customers complained and the mamanger kind of yelled back. We were shocked.
The other time one young kid got injured or something (I was sitting far)and the managers said it's the kid's fault or something with bad attitude so the parents exploded.

The overall qulity of the place is not good for the passing year and I hope they will do better like the way they did for the first year they opened to serve our customers with good fresh food and urger-to-improved-services.

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Delicious Dim Sum
By schildkroete of Shaughnessy, Vancouver (4 Reviews)
Submitted Saturday, January 19, 2008 - 11:29am [Dine in]

I have had Sim Sum here three times. I even brought relatives because I was so impressed with the quality of the food. Every dumpling is delicious, and the broth is devine.

The only down-side is the mild chaos and the lack of real ambience. In trying to avoid kitsch, they came up with a decor that is cold and awkward, but the warmth of the food makes up for it. Service is friendly and efficient, although there are so many waitstaff it can feel like they are hovering, and you wonder how they keep things straight! Ordering is difficult if you don't read the language, so we simply asked the server for advice, and were not disappointed.

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Best Chinese restaurant in town
By tinapim of richmond (1 Review)
Submitted Saturday, October 13, 2007 - 6:45pm [Dine in]

Gourmet Chinese cuisine at affordable prizes. The 2-course Peking Duck is actually the best I've had! The Marinated Prawns with Nuts were plenty and tasty, Shanghai pork and crab meat dumplings simply divine. Have you ever tasted foie gras chinese style --- the best ever! Recommend reservations, or it will be a good 20-30 minute wait (always worth the wait though). The service is so pleasant, no banging of plates and wares on the tables, and the service staff are very polite and refined. A busy busy place, but ambiance is great, no clanging of dishes, and loud voices. Real linen covers. I've been here more than 10 times, consistently outstanding.

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I love this place!!!
By 604girl of Vancouver (26 Reviews)
Submitted Sunday, October 31, 2010 - 3:22pm [Dine in]

Food: We had Sliced rolls with condensed milk, Szechuan Beef with Noodles, and the
Shanghai Style Juicy Pork Dumplings. Absolutely delicious!! The sliced rolls were hot and fresh! But you can’t really mess up plain bun with condensed milk though. The portion for the noodles beef was huge. There were beef briskets and tendons. The noodles were tender and the spiciness was perfect. The dumplings were simply the BEST!! I looooove them! I went all over the place in search of good XLB and I found them here!! The skin of the dumplings were soft and thin yet “bouncy” enough that it doesn’t break. The mean and juice inside was hot and flavourful. Love, love, love!!

Service: It was excellent. I think we beat the dinner rush as we arrived at around 6:15pm. We were seated right away. We were also served the menus and tea right away as well. The young female server that took our order was pleasant and friendly. We were checked on a couple of time from this other waiter to make sure things were okay. The food came quickly, hot, and fresh!

Value: Sliced rolls was $3, noodles was $8, and eight dumplings for $6 or $7. We just wanted a small dinner as we planned to visit another dessert place. However, the meal was so filling that we didn’t end up having dessert. Eight wonderful dumplings for $7 is definitely worth it! I will return as this is now my favourite XLB place!!!

Ambiance: Bright, clean, comfortable, and classy! You can even watch the chefs as they make your dumplings!!

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Food is okay, but getting pooer; Service is Poor, value is good, Ambiance is good
By MarshallPlacid of Richmond (14 Reviews)
Submitted Monday, June 14, 2010 - 1:31pm [Dine in]

Food: It is a little above average when compared to other Shanghainese restaurants. But, their food is getting poorer. I eat there once every month for dinner and lunch. It is getting progressively worse. But, the food is definitely still acceptable and above average.

Service: Some of the past reviews were absolutely correct. Most of the servers speak only Chinese or CHOOSE to only speak Chinese. That is weird. I wonder how customers who don't speak Chinese would be able to order accurately. The owners and managers should look into this. In addition, there is absolutely NO SERVICE at 2:45PM. That is the time when everybody (and I mean all the servers and cooks) sit down at their own private table and eat their lunch. There were still 3 or 4 tables with customers left. We already paid the bill, but we had some leftovers that needed some packing (to take home). There was absolutely nobody there to help us. We were about 5 tables away from the staff table. We could not just walk over and tell them we need help. That would be rude and would intrude on their "private" lunch time. I could not simply wave at them. That would be rude also. The owners and managers should set up a system in which servers would take turns serving the "leftover" customers. I did go into the restaurant at 2:25PM which is very close to the "cut off" time for lunch. My principle is this: if I am allowed to sit down to order and eat, even though it was close to the cut off time, I should be served until the very last second I go out of the restaurant. If the servers don't want to serve customers during their "private lunch time", then the hostess should not have accepted us as customers in the first place.

Value: the price is perfect for the quality of food they servce.

Ambiance: The place is still looking "new" and there are no dirty spots or run-down looking spots in teh restaurant. The interior decorator did a good job.

Conclusion:
Service must improve either throw better management, increase of salaries/tip percentage, or both. I have a gut feeling that the tips are not actually given to the staff members. I see poor service in most Chinese restaurants. I wonder why...

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