Good food and service, and a view to die for. Wheelchair accessible.
I used to take a lot of clients to Shady Island for business lunches. Virtually every one of them commented on the great location of this place. Right on the docks it was great to wander around after lunch and grab a coffee or dessert at one of the dock's small kiosks. I can't say their food is bad, in fact some of the menu items are indeed very tasty and well presented. The problem is that their food is inconsistent with more and more of it being bad rather than good. The service has declined along with the quality of food. Perhaps it is a result of the economic times but this restaurant is simply no longer worthy of visiting. The food continues to worsen, the menu remains flat, service is crazy bad and management doesn't seem to care or get that this place is slowly sinking into oblivion. If it weren't for the location I don't believe this place would still be around. Too bad ~ it used to be a great lunch destination spot.
Decided to come down to Steveston with the gang on a sunny Sunday afternoon (which is surprising for January). Ended up at Shady Island for a few nibblies and drinks.
Decided to sit out on the patio, which was packed with other people enjoying the weird January sun.
Ordered a bucket of beer. Great selection. Came out relatively quick.
Ordered some appies. Standard fare to be expected of a seafood place. Took a little bit longer to come out. The server was really apologetic and was on top of things. Couldn't be helped though as the patio and the restaurant were packed. Spent the waiting time watching people go by. Shady Island's patio is great for people watching since it's right on the boardwalk and everybody walks by. Great view as well of all the fishing boats and Vancouver Island off in the distance.
When the food did come out, it was nicely done and very tasty. All washed down with great tasting beer... Did I mention already that they have an eclectic selection of beers in bottle and on tap (they have a wonderful stout called "The Backhand of God")?
The only disappointing part was that (granted we were sitting out on the patio in the middle of January) when we asked for the heaters to be turned on, they didn't seem to be working too well. Maybe they need some servicing or they need to be upgraded/replaced.
Great brews. Great view. Great service. Solid food. Solid patio (for winter, more than likely awesome for the summer).
Just moved back to the lower mainland and remember this restaraunt very well from 10 years ago....so headed down to Steveston on a sunny day to soak up some sun.
The food and menu were alright but a bit dated. It was a busy Friday night so service was a little lacking, I think they need more staff, tough I guess in this employment market.
We shared the calamri -- alright nothing special. My wife had the Halibut and chips, a little burnt and the fries are not good. I had the Fisherman Pot for 35 bucks,not great.
Drinks ( beer pints really small 14 ounce??) need help.
Overall a little pricey, not good service and just OK. Nice spot though.
Took the girlfriend here for a romantic dinner and we had a great time (other than the screaming kids and their sorry excuse of parents). I can't understand why some of the previous reviewers were so harsh with this place. Hmm... Eating at this place over the Canada Day long weekend when Steveston has it's Salmon Festival is not a time to have high expectations of top notch service or food to come out fast. It's unreasonable.
Yes, granted, Shady Island looks a little run down, but I think it was one of the first restaurants to go up when that whole pier area was redeveloped. It does need a face lift/renovations.
As for kids, the place is not as kid unfriendly as it should be. I would like to enjoy a romantic dinner with my girlfriend without having to suffer through screaming kids, kids throwing food, and kids running around all over the place. If Shady Island is making an effort to keep these kind kids out as well as for their irresponsible parents, I'm all for it. As it stands, it seems like they'll allow kids in, but they just won't let people have strollers by the tables. I would have given 5 stars for ambiance if there wasn't any screaming kids.
As for food, yes, there are some issues. The oysters on the half shell were pretty small and mediocre. But the main course that my girlfriend and I had (the steamed seafood platter) was awesome. I've always enjoyed their Seafood Chowder here. I'm a little disappointed that they don't serve it in a bread bowl anymore. Their creme brulee was another high point. I do have to agree that the prices are a little high ($140 not including tip), but what would you expect for a full course dinner of appetizers, main dish, desserts and a bottle of wine?
The service was terrific. Our server was very attentive and apologized for the size of the oysters, but apparently those were the only ones they had in stock. We sent them back without any problems. It's not the server's fault that the oysters were small and he fixed the problem for us immediately. Again, I would have given 5 stars for service if the staff in the restaurant had booted out the screaming kids and their parents. Parents who have kids that cannot behave in a restaurant, should not be allowed to bring their kids into a restaurant nor should they expect to be allowed to so. Restaurants have a right to deny service to whomever they want. Dinning in a restaurant is a privilege, not a right.
Also, in regards to the oysters and fresh seafood, I wouldn't expect the restaurant to send somebody down to the docks and get some bigger ones off the boats that are selling seafood down there (as a previous reviewer indicated). Not only would that be a health risk (possible red tide infection), but most restaurants are required to purchase seafood from a reputable source and not off the back of some boat. Yes, I want to be served fresh seafood, but not at the risk of having that seafood being infected with some virus or sea louse.
All in all, Shady Island is a nice place for having a romantic dinner with a nice sunset view.
As a long time Steveston/Richmond resident, I have watched the steady decline of Shady Island, the restaurant with clearly the best spot on the boardwalk, (at least from the road.....from the pier, there are better locations). They've let their food and their service drop to a level where they are nothing more than a disappointing tourist trap. Locals don't bother wasting their time here anymore.
I had friends in from out of town for the long weekend, and once again got sucked into going in to Shady Island when we were looking for a spot. What an incredible disappointment. I like to think I give credit where credit is due, but I can't find any reason to put any positive spin in this review. The owner has a reputation of being kid unfriendly, and the food has a reputation of being not fresh, ever. Both were lived up to on this visit. The beer was good, but it took forever to get it despite a full compliment of staff roaming around.
Disappointing yet again. There are much better restaurants with Tapenade, Correlli's and now Blue Canoe opened up. Shady won't get any more of my business.
I've been to Shady Island a few times over the years and the last couple times have been more and more disappointing.
In general, I'd say they seem to be trying to become more of a fine dining restaurant, with fancy entres for a high price. The selection, quality of food, and service is nowhere near where they'd need to be to pull it off though.
The biggest problem I had on my most recent visit was the service. It was just ridiculously slow and lacking. I'd estimate the restaurant was barely half-full, yet seemed fully staffed for a Friday evening. We were seated promptly with menus and waited at least 30 minutes before anyone ever talked with us again.
Our server was friendly and pleasant when she did arrive. We ordered an appetizer, white wine, and mains. She returned with some water and the wine promptly and said they were cleaning a bottle chiller and would bring it out in a minute. I don't really care that much, but the fact that it never came is consistent with the service overall. I don't think I saw her again until she brought the bill.
After we received the wine, we waited at least another 30 minutes before receiving the appetizer. The pan fried oysters were very delicious. We received 5 large oysters for about $16.
It was at least another 20 minutes before the mains arrived (no wine left in the bottle). The grilled halibut was okay but not fantastic for the $26 price! It consisted of a good sized piece of fish, a very small amount of rice, a couple mini carrots, and a couple very thin asparagus spears. The oysters and chips looked good and more reasonably priced.
When we had finished eating they wasted no time in bringing the bloated bill. For the price I'd wished I'd gone to a much nicer and better place.
The view is nice and all, but based on the decor and quality of food, it's much more suited to being a "fish and chips" place than fine dining. They should consider this and make changes accordingly.
One word to sum up my experience at this restaurant is "inconsistent".
To start off, Shady Island has a great location. It's located right on the pier at Steveston, and the patio is on the boardwalk overlooking the fishing crafts. We were there on a beautiful sunny Sunday evening. It was 30deg, so we chose the patio. Great place to be. Alas, our dining experience would not be as satisfying.
Hit and miss. Shady Island was really inconsistent when it came to the food dept. The Oyster and chips were great. Large portion came with 6 to 7 pieces of Oysters on a large platter of fries (despite us asking for half fries and half salad). We received the salad as well, which made us think just how much more fries they would've given us if we didn't ask for half and half. Amongst our group of 12 people, some ordered the warm seafood salad, the seafood linguini, and the usual Cod and chips. Though not spectacular, they seemed satisfied.
The problem was the Pacific Calamari. Because of our large group, we were split into 3 tables. One of our tables received their order first and it looked good. But when I received my order 15 mins later (despite us ordering at the same time), it was half of what the other table received. I flagged our waitress down and asked her if we received a different portion, to which she replied there's only one portion available on the menu. She agreed that it looked very light, and told us to keep it while she get us another batch.
As I ate my first calamari, I noticed that they were very soggy and not crunchy at all. In fact, I wasn't sure if they were thoroughly cooked. My chef friend tried one, and immediately told me to send it back. So when the waitress came back with our new batch of calamari, that was exactly what I did. The new batch was an improvement, but it wasn't as great as I expected (given that this was supposed to be amongst their specialties).
Overall service was ok, not great. Three things to point out.
1)They had a lunch menu that featured lower prices. One of my friends wanted a Cajun halibut burger from the lunch menu. It was 7 at the time, and they stopped serving the lunch menu at 5pm. So she asked, since they served the cajun halibut as a dinner menu, would it be possible to have that placed in a bun so she can have it in burger form. It wasn't a matter of price, but they still wouldn't make the accomodation. Their reason: "our kitchen is very small and during dinner time we're unable to stock the lunch items." Keep in mind though, it's still cajun halibut, only that one is in a burger ($12.95) and the other is not ($25.95).
2) The wait between ordering our food and getting them was very long (approx. 45min). Restaurant wasn't even half-packed.
3) If I were to rate the service based on this next point, I would give it a much higher score. To our server's credit, she took care of the calamari fiasco. First by getting us a new batch to top up our partial portion, then by comping us the whole calamari due to it being soggy and undercooked. Despite her attentiveness, the unusually long wait time did not warrant a higher rating for service.
The oysters and chips was a good value. Other than that, there are better value to be had for a fresh plate of fish n' chips on the Steveston Pier.
We were not impressed with our dinners at Shady Island. The service was sooooo slow - it took forever to get our drink orders - and they were just beers. The server forgot to bring our appies - and by the time she remembered our main course had arrived. We sent the appies back - but they still appeared on our check. The fish and chips were very expensive, and not worth it for the soggy batter and luke warm fries. The restaurant was only about a quarter full - and it felt old, damp and dingy. Not a place I'll return to.
"Mom's World Famous Seafood Chowder" @ Shady Island Resturant on @Steveston Landing; 4.5/5 I almost cried when I was done. Then I take a bite into this Shrimp Salad Croissant Sandwich. 5/5 I've found a new fav! Have you ever eaten anything that made u cry afterwards, it was so good? Thats the way I felt about the Shrimp Salad Croissant I just had.
I first went to Shady Island a couple years back with my best friend. She didn't much like her food, but I had a mac and cheese dish they were testing, and loved it. As such, I suggested to my boyfriend that we go there one time, and was completely shocked by the experience! I had a burger, and he had a hot shrimp melt. My patty was burnt; the lettuce leaf dwarfed everything else, making biting into the thing extremely awkward; and there was far too much sauce. As well, the fries that came with the burger tasted as if they had been reheated after a night or two. My boyfriend didn't say exactly what was wrong with his food, but he gave up after just a couple bites. The service wasn't bad, but our server didn't seem at all surprised that neither of us finished our meals or asked to pack it up. The only redeeming quality of this place is its fun martitime decor and the waterfront patio. I'd maybe go back to have a drink to soak in the view, but never for the food.
Not only did it take over an hour te get our food, but our server never came back once to check on us to tell us it was goign to be a while or anything. By the time our food got to our table, it was cold, somethings were over cooked, some under. The excuse from the assistant manager ( who was rude and had a dirty shirt on) was that it was the expo persons fault. The manager told us he'd take care of our bill and only ended up taking the appi we had off the bill. So pretty much ther service and food and managment were horrible!!! i would not recomend it, in fact we stook outside the restaurant after telling people not to go in!
the beer was good!
The new menu items are great. I tried their new Thai Salad and it was something special. I liked how the prawns were deep fried. I heard that they have a new chef and the Sandwich and Soup special was great too. My girlfriend enjoyed her lunch because the seafood platter was amazing. The fries were a bit salty but the fish and chips were awesome. We both over ate but it was a satisfying day.