Pho Hoa restaurants feature naturally flavored, low-calorie soups with the choicest slices of brisket, flank, eye round steak. Each bowl of soup is accompanied with fresh coriander leaves, bean sprouts, hot peppers, and lemon wedges.
So I have been going to Phoa Hoa for about 4 months regularly. I will never go back. I enjoyed their soup broth although the chicken was always extremely dry. yes the service was terrible but i always went back for a quick fix of delicious noodle soup (cleaned my utensils thoroughly always). however, i visited last week and was extremely disgusted to find a piece of steel wool attached to a small brown stick floating in my soup. horribly enough i was only shocked to find this after i had finished half of my soup. i was so disgusted and embarrassed that i paid the bill and left immediately. never again. i'm so upset that i have to find a new place and one thats hopefully cleaner.
Most people out there seem to hate Pho Hoa, and especially the Richmond one. Well, they ARE never full, but usually when I go there there are several occupied tables. So some people do keep coming back.
You don't come here for the service or ambience, definitely. However, I believe the service has improved. They hired one lady there who has provides very good service in comparison with the other ladies out there.
I've always like the soup base @ Pho Hoa. I found other places such as Pho Thai has a soup base that was just.. salty. There's no twist to it. At Pho Hoa, I found that the soup base had a sweet taste to it. I like it for that. However, the noodles they use get soft too easily. The soup they service is EXTREMELY hot (I don't know what the reviewer is saying when they say the soup is COLD b/c it burns my tongue), and so the noodles gets too soft too fast. That's the only thing that annoys me.
The place isn't clean, so don't expect too much. The rice dish is ok though - I usually get the pork chop with egg and meat scraps on the side.
This was my second time to the Richmond Pho Hoa, third time to a Pho Hoa. I had the steak pho and fried springrolls. Nothing too adventurous, but I was very satisfied with the quality of my soup. The large bowl is huge, and generously loaded with vermicelli.
After taking our order, our server let us eat in peace. Also, there is no need to flag anyone down to get your bill - it comes with your order.
The food comes promptly, is substantial, and can be enjoyed in the relaxed ambiance. Solid value indeed!
I'll never again eat at Pho Hoa on Alexandra road, Richmond. It is so far the worst restaurant I have ever eaten at.
The service is bad ... the workers are extremely rude. They even mopped the floor while we were eating; it made the place smelled like a washroom smell.
I ordered Pho and it is the worst pho I have ever eaten; the broth was cold, it tasted like it was mix with lots of water. The "bo vien" was still frozen, and the meat was tasteless.
My friend ordered the rice with grilled pork combo and it sucked. The rice was all mushy, the grilled pork was hard and cold, the tomato had a stinky smell, and the sauce for the rice was salty.
We are frequent visitors of the Pho Hoa on Kingsway which is excellent for their Pho, but decided to stop by the Alexandra location again on a whim since we were nearby. When we first arrived, the table was caked with a dark substance which we had to clean with the napkins and our tea. We ordered our regulars #2, and #15 which was just OK. The noodles were undercooked and the beef was sliced too thick, chewy and the soup tasted off. We asked the waitress for chilli oil and she just stared at us blankly for a minute and not only frowned but scowled at us then walked away without saying anything and not returning. We have been to this location a couple times before and every time the waitresses are talking very loudly (almost screaming across the room) at each other which is not what you want when you're trying to enjoy your meal. We do not recommend this place.