Pho Hoa restaurants feature naturally flavored, low-calorie soups with the choicest slices of brisket, flank, eye round steak. Each bowl of soup is accompanied with fresh coriander leaves, bean sprouts, hot peppers, and lemon wedges.
I've come here several times, always when my other Pho alternatives are closed. Other than the name and their hours of operation they have little to look forward to.
Ambience is tired even though it's brightly lit. It's usually sparce with customers when I've gone, yet servers are virtually non-existent. When visible, they're either busy cleaning or clearing tables to pass the time, eating during their break or hiding somewhere inside the kitchen when they're not taking orders, serving or cashing.
I like to order my large Pho with Flank, Steak, Tendon, Tripe and Fatty Flank. Sometimes I accompany it with a Spring Roll. Noodle portions are clearly smaller and is mostly compensated with their mediocre MSG flavoured stock. Sometimes the broth is lukewarm and can barely cook the pieces of rare meat. Their spring roll is mediocre as well, always hot but oily. Several instances I've ordered 2 cans of soda to quench my thirst during my meal.
Food is adequate (I've had worse Pho) but it's a deep descent from what you can get at other places for similar price and better portions. If you can go for their rice or vermicelli dishes instead.
i am a regular customer at this pho and i always return back. its open late everyday so you can come here for a late night fix.
i usually order the #8 and i never get sick of it, noodles are hot, soup is good, and the beef tasty.. and they always give lots of beef which makes the meal that much better!
the service is absolutely terrible though... waitresses hardly speak any english, they take your order and you wont see them after that and just are not very polite at all.
in terms of value, $6 bucks for a bowl of pho noodles with beef.. cant go wrong with pricing like that!
i really believe this place is a hit or miss: you either fall into the group of people that hate it or love it, i am in the latter group so that is why im here basically once a week
I have been to Pho Hoa a few times only because it is one of the only Pho places in Richmond open late. The service is touch and go as you are often ignored as the staff sits at a table and talks among themselves.
The food is typical of all the Pho Hoas, pretty much what you would expect from a chain Pho place. I would only come here if you are looking for Pho late at night in Richmond. Go to the family run Pho places over Pho Hoa as you will get a better meal.
The 1st time I tried this place was in San Francisco's Chinatown.
Subsequently, I was a regular at the various locations in the Lower Mainland in the 80s until I moved away to Europe.
Being back, I visited this location, and noticed it was expensive for what you get. Theres' hardly any noodles or meat in soup. The soup tasted "off". Not bad, but not good...
My guess is the priority of head management is global commercialization/expansion of this franchise, and not on the food itself! Too bad... Pass on this one. Stay with the traditional restaurants. Tip: at Nanaimo and East Broadway, opposite Trocodera Italian Restaurant, is an awesome traditional Pho' restaurant. Large vietnamese families make it a custom to go there every weekend, so lineups are long. But the wait is well worth it. Food here is as authentic as it gets!
This is the second time I've eaten here, but the details below are consistant with the first time I ate there. I already expect mediocre service, so I wasn't surprised.
When you arrive inside, you'll notice there is nobody there to greet you. You'll see the waitress acknowledge you, but you'll need to grab the menus yourself and seat yourself. Now here comes the 1st problem. Most of the tables are not cleared, all the dishes are left sitting on the table from the previous customer.
My mother received a dirty cup of tea, there were a few sprigs of bean sprout floating in the tea. She asked for a new cup, the server apologized, but she never came by again with a new cup.
Ambiance is decent for a pho place. Usual smattering of tables and chairs. There is a smell coming from the washroom area though, so you know they don't clean it as often as they should. Heck, if they don't clear off the tables, what do you think about the washrooms or the kitchen?
Food was just okay. There seems to be a large amount of MSG in the soup base. You start getting thirsty right after.
I don't think I'll return to this location in the future since there are other pho places in the area. I've been to the kingsway location and I think that one is cleaner and the service is slightly better.
My family only comes here when it's late out and no restaurants are open. The pho tastes decent, but the atmosphere is horrible. The tables and chairs are sticky and the servers only acknowledge you when you're ordering and paying. We had to grab our own extra bowls and forks. I'm not very impressed with this pho house, and prefer to go to other restaurants. We're always hesitant to give a tip because of how neglected we felt from the staff.
Good Pho but the place needs to be scrubbed clean (grimy floors and dirty tables) and renovated. It makes you wonder if they can't clean up in the dining area, what more in the kitchen area where they prepare the food??
The other thing that bugs me about the place when we visit, is the loud Vietnamese chatter among the waitresses there. They just seem to be unmindful of the customers when they're talking to each other loudly and this while serving their customers. This is just plain rude.
The servers there are never smile. Most of them are unfriendly and cares only to collect your money since I know there is a franchise co-operation and the Maneger is not there often. Therefore, most of the waiters and waitress there are not attentive or willing to serve.The kitchen and washroom are dirty. Just go to the back and take a look. Look at the floor too. Make sure you don't slip and fall because it is so greasy. In addtion, the most terrible thing I had never seen before is that Mic were running on the ceiling along the hole way near the kitchen. That was gross when I saw it by accidently.The restaurant is located in a convenient location, across from the City Hall. Food comes fast but taste like they put a lot of MSG. Be aware.
Like many people have said, the service is not hot. Neither is the mood of their restaurant. I don't eat pho very often, so I thought it wasn't bad. But everytime I go there, the servers look like they're in a crumby mood. And personally, I don't think the restaurant itself looks very put together.
We are frequent visitors of the Pho Hoa on Kingsway which is excellent for their Pho, but decided to stop by the Alexandra location again on a whim since we were nearby. When we first arrived, the table was caked with a dark substance which we had to clean with the napkins and our tea. We ordered our regulars #2, and #15 which was just OK. The noodles were undercooked and the beef was sliced too thick, chewy and the soup tasted off. We asked the waitress for chilli oil and she just stared at us blankly for a minute and not only frowned but scowled at us then walked away without saying anything and not returning. We have been to this location a couple times before and every time the waitresses are talking very loudly (almost screaming across the room) at each other which is not what you want when you're trying to enjoy your meal. We do not recommend this place.
Comparing to other Vietnamese noodle places, Pho Hoa's menu is small. Their food is just OK. Four of us had lunch at the Richmond location and the server was trying to memorize our order. We had to repeat 3 times and she still managed to get it wrong. Service is very minimal and staff are not friendly. I would put Pho Hoa Richmond on the bottom of my list.
In all honesty, the pho is probably better than most pho restaurants. However, the poor service totally spoiled the experience for me.
The service staff is constantly rude. They always have frowns on their faces and act like they are in a big rush. I have been here 4 times (sometimes my family goes because it is cheap, but I hate it) and they have never once given me what I ordered. They mess up the order all of the time, and then act like it is your fault that the order is wrong. They also constantly try to get you to accept the mistaken order. When I said that I ordered the beef flank pho, they told me that it was the beef flank pho (despite the fact that it had tripe and tendon in it). It's bad when you go with two people, but horrible if you ever want to go with 4 or more people.
If I had it my way, I would never go here again. EVER!
I used to go to pho Hoa many years when i want to have pho. But during this 6 months, their pho is so ...............................so ..............so bad.
the soup is like MSG add water.
The prices is so expensive compare to other pho place. their small bowl more than $ 8, the large amost $ 10.
Service: No service at all, its hard to flag someone down.
Ambiance: Weird but otherwise ok - good location, just not enough parking to share with many restaurants close by.
Pho Cao Van is better than pho Hoa for sure.
I'll never again eat at Pho Hoa on Alexandra road, Richmond. It is so far the worst restaurant I have ever eaten at.
The service is bad ... the workers are extremely rude. They even mopped the floor while we were eating; it made the place smelled like a washroom smell.
I ordered Pho and it is the worst pho I have ever eaten; the broth was cold, it tasted like it was mix with lots of water. The "bo vien" was still frozen, and the meat was tasteless.
My friend ordered the rice with grilled pork combo and it sucked. The rice was all mushy, the grilled pork was hard and cold, the tomato had a stinky smell, and the sauce for the rice was salty.
So last saturday night, Felt bored and wanted to go for japanese at richmond, place was packed so we decided to go here instead, just to try.
Menu felt really complicated and as you walk in seeing only 5 people seated in such a huge restaurant on a saturday night worries you.
There's clearly more people on staff than customers.
Service wasn't enthusiastic and quiet. However when all the server ladies walk to the back to the kitchen, they're all having a loud conversation in vietnamese.
Soup didn't seem strong enough, and first time I didn't like a vietnamese meatball. Possibly one of the only places you can go wrong for pho.
Surprised they've stayed open for so long.
*also heard a story that they reuse their soups after customers are done with them...
I use to eat lunch here regularly because the food was inexpensive, quick to arrive, and good for what it is. I enjoyed the food but because the service was hit and miss (more often it was poor), I have stopped eating here based on principle.
Too often the servers were disinterested in their jobs and had frowns on their faces. Other times, they screwed up my order. Some days, they screwed up the same order more than once (How is that even possible?) . For example, I would order hot coffee and a pho dishes. They would bring me a cold coffee and the wrong pho dish. That's just not acceptable. Not all servers were poor though. Some were decent. There were times when I wanted to just tip one of the servers but not the other.
I rated the food a 4 assuming that 3 is the average for a pho restaurant. I do think that the pho and other food here is better than or equal to the average pho place. If it wasn't for the poor service, I would continue to eat there.
I think this is the place that I ended up walking out of, not eating my meal and not paying for it. We went there because we had a coupon, but the service was just lousy.
There were several waitresses on duty, but none of them seemed inclined to want to actually serve anyone. We ordered our food and ordered drinks, and when the food arrived we were still waiting on my fork and our drinks. The waitress did not speak English very well or was pretending not to, and then my julienned pork meal didn't contain any pork, just little bits of fried fat.
I asked for the manager and of course there was none, I was so aggravated at the lousy service that I told the waitress to forget it, I'm not eating the meal and to bring the bill. She comped the meal, at least, and I just left.
food: pho didn't have the taste or aroma that's expected from Vietnamese cuisine (missing some spices?! soup was oily. Salad roll ok but accompanying sauce was watery. Sub was good. 3 bean dessert drink was way too watery and sweet.Ambiance: table was sticky, as was the booth. Lots of flies and mosquitos flying around. Garbage smell gets worse as you walk closer to back entrance.One person ordered 2 sandwiches...one was served and eaten before the other sandwich showed up. The food was also very greasy. The soup broth was swimming in oil, and so heavy I had a hard time finishing it, despite being hungry. They did not serve me bean sprouts, so I had to ask for it. We've eaten at many Vietnamese places and this is the worst. Skip this place, go to Pho Hoa up the street instead.
So I have been going to Phoa Hoa for about 4 months regularly. I will never go back. I enjoyed their soup broth although the chicken was always extremely dry. yes the service was terrible but i always went back for a quick fix of delicious noodle soup (cleaned my utensils thoroughly always). however, i visited last week and was extremely disgusted to find a piece of steel wool attached to a small brown stick floating in my soup. horribly enough i was only shocked to find this after i had finished half of my soup. i was so disgusted and embarrassed that i paid the bill and left immediately. never again. i'm so upset that i have to find a new place and one thats hopefully cleaner.
Most people out there seem to hate Pho Hoa, and especially the Richmond one. Well, they ARE never full, but usually when I go there there are several occupied tables. So some people do keep coming back.
You don't come here for the service or ambience, definitely. However, I believe the service has improved. They hired one lady there who has provides very good service in comparison with the other ladies out there.
I've always like the soup base @ Pho Hoa. I found other places such as Pho Thai has a soup base that was just.. salty. There's no twist to it. At Pho Hoa, I found that the soup base had a sweet taste to it. I like it for that. However, the noodles they use get soft too easily. The soup they service is EXTREMELY hot (I don't know what the reviewer is saying when they say the soup is COLD b/c it burns my tongue), and so the noodles gets too soft too fast. That's the only thing that annoys me.
The place isn't clean, so don't expect too much. The rice dish is ok though - I usually get the pork chop with egg and meat scraps on the side.