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3
  • Food3
  • Service3
  • Value2.5
  • Ambiance3
  • Reviews19

Neptune Seafood Restaurant

8171 Ackroyd Road, #100
Richmond, BC V6X3K1
Tel: (604) 207-9888
Fax: (604) 207-9920

Reviews

Displaying 1 - 19 of 19 Reviews FoundSort: Useful | Helpful | Reviews | Date
Good Value, Great Service!
By cherrybomb143 of Surrey, bc (218 Reviews)
Submitted Tuesday, May 12, 2009 - 10:28pm [Dine in]

I vowed never to come back after Neptune once screwed up our reservations (ie. they never booked us)... However, that was years ago and I was convinced to come back for a family birthday party.

FOOD : We had the banquet styled dinner consisting of Sharks Fin Soup, Abalone, sweet soy free range chicken and many other dishes. My favorite was the chicken - I've never tasted anything like it before and is definitely addictive. All dishes were done very well, even down to the noodles. Very flavorful. The food probably deserved 3.5.

SERVICE was where I was pleasantly surprised. From the minute we were shown the room, we had 2 servers dedicated to our party. Wine was opened, poured and refilled. Tea was brought promptly and the wait staff were very professionally trained. They complied with my special request of wheeling in the 2-tiered birthday cake I brought with candles and sparklers, even turning down the lights as requested. I know this doesn't sound like a big deal, but I've held birthday parties in many Chinese restaurants before and have never had such... "cooperation" as I did here, without feeling like I was "bothering" them.

VALUE: At about $1500 for 30 people for a banquet styled menu + some drinks, and considering the food quality / service, I think this was a really good deal. Throw in extras like no corkage charges, no cake plating charges and a private room -- it's almost a bargain.

AMBIANCE is your typical Chinese restaurant. Nothing noteworthy or quirky in decor, but tastefully clean walls, decent washroom and larger private rooms.

Will definitely be short-listed for future events.

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Dim Sum before 11
By cocoeater of vancouver (323 Reviews)
Submitted Monday, July 27, 2009 - 9:46am [Dine in]

They have a special where most dim sum dishes are $2.50 if ordered before 11am. Actually made a reservation for 2 tables on a weekend and the tables were there ready to go right on time at 10:30. Regular DS dishes and they were pretty good, service was about average. Nothing outstanding nor bad about the experience. Would go again.

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good dim sum for $2.50
By panda of Burnaby (56 Reviews)
Submitted Saturday, February 23, 2008 - 6:16pm [Dine in]

I took my friend out for her birthday on Fri. for dim sum. I heard that between 8:00 to 11:00 a.m. dim sum were $2.50. We arrived at the restaurant at 10:30, we were given a order sheet. The manager helped us with our order and assure us that as long as we order the food before 11:00, it was $2.50, I thought we had to be out of here by 11:00 to get the special. I can see why, the service was slow. This is not the place to come if you are in a hurry. We order 10 dishes, the expensive dish we order was the lobster dumpling at $5.95 and it was tasty. The food was slow to arrive, but once it arrived, it was worth the wait. The sui mai was my favorite, even better than Happy Valley. Will definitely come back. If you want good quality dim sum and good value for your money, this is the place to come.

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Cheap dim sum!
By azn_msfyt of Delta (194 Reviews)
Submitted Sunday, March 20, 2011 - 1:28pm [Dine in]

We were in Richmond early on Sat morning so we decided to have dim sum and I remembered this place having a discounted rate before 10:20 so off we went!

Food: ordered a variety of dishes including haw gow, bean curd roll, chinese donut wrapped in rice noodle, mushroom rice noodle, steamed BBQ pork buns, pan fried Shanghai buns, abalone/chicken/scallop bun and shrimp spring rolls. I noticed right away that the dishes were much lighter in flavor, even down to the dipping sauces and even the deep fried items were "lighter", except for the chinese donut that was drenched in oil - weird. It tasted like there wasn't any MSG used if that's even possible. Much fancier presentation of the food than what I'm used to as well.

Service: quick and efficient like any other Chinese restaurant. They did, however, forget my bean curd dish and when I asked about it, it took another 15-20 minutes before we received it which is very irritating. They rushed us out at the end as well even though we were still finishing up the bean curd.

Value: at $47 with tip, it is not cheap. Even with the 20% off, the prices are still higher here than at many other dim sum places but I guess that's what happens when you have nicely presented food and somewhat less greasy.

Ambiance: this used to be like any other restaurant but I guess they underwent some renovations and the place is beautiful, modern and clean, even down to the linens and dishes. Highly recommended if you are with people who are wary of the traditional scummy dim sum places.

Overall, I would return if I had out of town guests or with people leary of the original/hole-in-the-wall dim sum places. The food is light, very different from the traditional dim sum places, and the decor is modern. I recommend you try it as well but be wary of the prices - the discount is only applied if you come before 10:30 or 11, and even then, your wallet may still take a hit! Bon appetite!

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Not good enough to return
By 8there of Vancouver (66 Reviews)
Submitted Friday, February 27, 2009 - 5:51pm [Dine in]

Had driven by this place many times, so we finally tried it for dim sum on a Saturday just before 2pm. There was a big lineup, but we waited only about 15mins to get in. There was only Chinese on the order form, so if you don't read Chinese it's a little bit more difficult to order. We tried to order some dishes off the menu with the pictures, but were told that they didn't have any of those dishes. So why give us that menu? Anyway, ordered standards like ha gow, sui mai, sticky rice wrap, and chicken feet. Also tried steamed squid with garlic and the deep fried shrimp salad rolls. The ha gow skin was tough and chewy and too thick, and something was wrong with the chicken feet - the skin was half gone on a couple of them, and the rest were skimpy and not very tasty. Sui mai was ok, the sticky rice was pretty tasteless and a bit undercooked. The salad rolls were a disappointment too, though they looked really good. They came out lukewarm, with very little shrimp inside. The best dish was the squid, which was tasty and tender.
Although the food disappointing, the service was ok. Our tea was refilled without asking, and our plates were changed also, something that never happens at dim sum. The lady taking our order was helpful in suggesting other dishes when the ones we wanted weren't available. One thing I liked was the restaurant didn't try to cram tables into every available space. There was actually room to walk around the tables and it didn't feel claustrophobic. The prices were on the high side if you go after 11, but I suppose if you don't mind the mediocre food you can give this place a try.

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Quality has diminished
By frugalgourmet of Vancouver (70 Reviews)
Submitted Sunday, October 5, 2008 - 8:10pm [Dine in]

Update: I haven't been back to Neptune in 9 months due to its decline in quality. Shrimp dumplings are small and dry; the chicken feet sauce was too sweet. The sticky rice was filled with chunks of past their due-date meats.

Try Empire across the street (before 11 am) instead for tastier, more refined dim sum dishes.

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Respecting the Elders
By chasiubow of North Van (675 Reviews)
Submitted Friday, August 17, 2007 - 4:46pm [Dine in]

I know this place is well-known for dim sum, but I was treating one of the respected ancestors (and the rest of the extended family) to a birthday dinner, so we had the full Monte.

We started with the crispy Peking duck, followed by duck lettuce wrap, sweet and sour pork chops, eggplant and spicy pork, steamed chicken in soy sauce, gai-lan, melon soup served in a melon, noodles, beef and lotus root, deep fried milk curd in batter and of course crab puffs. All the dishes were fantastic, but the delicious (and expensive) crab puffs were especially good, as was the flavourful lettuce wrap.

For dessert, we had birthday cake from T&T, a sweet tapioca soup with water chestnut, and the traditional birthday buns with lotus paste.

The service was excellent and I noted some first-rate former employees on Ming Yuen now work at Neptune. As for the décor, it was typical Chinese banquet style restaurant. The carpets and w/c could use a little attention, but otherwise it was just fine.

All in all an extremely satisfying experience. Richmond is home to some spirited restaurant competition, and this place more than holds its own against its rivals. Plus it didn’t make my Visa card melt. And ‘Lo Dao’ was pleased.

Recommended.

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Nothing Outstanding...
By sinner of North Vancouver (71 Reviews)
Submitted Thursday, October 15, 2009 - 10:02pm [Dine in]

Came here with a client today... We had the Ha Gau, shredded chicken, egg tarts and the rice rolls with meat inside. The shredded chicken was probably the best dish since it reminded me of Hainanese chicken. Like most of the other reviews, there's nothing that special here... Nothing jumps out as being particular good or bad. Service was average for a Chinese restaurant. If I was in the area, I'd probably try out another restaurant...

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Decent Dim Sum
By DawnTart of Burnaby (46 Reviews)
Submitted Saturday, December 1, 2007 - 4:07pm [Dine in]

Went for the early bird dim sum to save a couple of bucks.
Served from 8 to 11. Waited a little bit for a table but not too long. Place was very busy. Every table was full and there was about 20 people waiting. Service was good. Hostess seated us as soon as she was able. Gave us the option of sitting with another couple so that we would get a table sooner. The place is organised and seems to be well run.

Food was good decent dim sum. Hargow was tasty. Foong zhou decent. Spareribs on rice was excellent as was the lo bak goh (except it was not as hot as it should have been). Tripe was not bad and bean curd with oyster sauce was good. Nothing remarkable but good solid tasting dim sum and it was good value. Had the lobster dumplings which were not on the cheap menu and they were very tasty.

Would definitely go here again.

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Early Bird Dim Sum
By Hargow of Richmond (46 Reviews)
Submitted Saturday, December 1, 2007 - 3:45pm [Dine in]

Went to Neptune Seafood this morning for Early bird dim sum. Live very near there but have never been. Very good quality for 2.50 per standard dim sum item. Well worth it if you're there before 11am.
Food quality and presentation is good, ambience a bit better than most Chinese restaurants. Dumpling skins a bit heavy, but fillings were very good.
Still not the best Dim Sum I have been to. My previous review in Vancouver has a bit better dim sum. Please do not get me wrong, this place is very good - just ordinary though. but it is recommended for visit. After all it's about flavour and taste. I still maintain that the most consistent, best tasting and freshest place is at 59th and Cambie.

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You're wasting my time
By Bubblicious of Vancouver (1 Review)
Submitted Sunday, September 11, 2011 - 4:12pm [Dine in]

Yesterday, my husband and I went out for dim sum with a couple of friends of ours to Neptune Seafood Restaurant. The food was decent, but the rudeness was shocking! At the end of our meal, I tried to ask for the bill and what I got was a hand to my face (similar to "talk to the hand" gesture you see on trashy daytime shows) from the waiter. When he got back to us with the bill, my husband and I gave him the credit card in conjunction with our friends offering their credit card. The waiter responded by looking at our friends with disgust and said loudly "You are wasting my time" and proceeded to walk away. I was horrified and very upset. I will never go back to that restaurant ever again!

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The NEW Neptune - Renovated and Much Improved!
By elantris of Vancouver (1 Review)
Submitted Wednesday, September 8, 2010 - 4:52pm [Dine in]

I just came back from dim sum with friends at the newly renovated Neptune Seafood Restaurant. Wow, this place is really nice! This was the first time I had been back since they closed for renovations (they were down for about 6 months) and I can say that the new place looks great!

Their dim sum is "order by paper" which is only in Chinese, but they have an English dim sum menu with corresponding order codes so you know what you are getting.

The food was delicious! We ordered the obligatory shui mai and har gow and they were both excellent. We had a sauteed beef and eggplant dish that was absolute wonderful! The beef was extremely tender and the eggplant was prepared perfectly. It is something I will be going back for again. The egg tarts were firm but not hard. And the mango pudding was yummmmmy! There is real mango puree in the center. Make sure you use the evaporated milk as well (but be prepared to hit the gym afterward).

Service was very good despite the fact that the restaurant was packed. Our tea and water were refilled regularly and our used dishes were replaced with new ones without us having to ask. They have a lot of managers (guys in jackets) on the floor so it was easy to get someone's attention to order more food and get our bill.

Overall, it was a very good dining experience. It isn't one of the cheapest dim sum places, nor do they claim to be. The prices are a bit higher, but the food, service, and ambiance make up for that. I can't wait to try this restaurant for dinner!

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they lost me
By ginseng of richmond (1 Review)
Submitted Thursday, October 29, 2009 - 3:46pm [Dine in]

A while back I read a review trashing the restaurant especially for rippping them off on the bill. I thought whaaat? I've been going for the morning dim sum special for years for business meeting and family, and, aside from getting a table it's been very good. However, for my last birthday I got together a large group to try their 'special' menu and it was very ordinary.
Then on this last father's day we booked. Now the special discount for before 11am is still in effect, but they've introduced a slightly higher special ($2.88) for after ll. When we booked I checked to make sure it was in effect and was told it was. When we got there we were informed that there were special (i.e. much higher) Father's Day prices in effect. I could have accepted that but when they charged us for glasses of water, as well as the usual tea charge, they lost me.

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Not bad if before 12pm...
By moomoo55 of Vancouver (20 Reviews)
Submitted Sunday, December 20, 2009 - 11:44pm [Dine in]

went for Dim Sum ... as per previous reviews, there's a menu for $2.50 dishes before 11am... rather limited... and then after 11am, there's another menu for $2.88 / dish (with more selections). Not bad... considering dim sum at other places with less ambiance will be around the same price.

It's solid dim sum - not outstanding, you're not going to be blown away by the food. The service is solid also... not going to ignore you like other places, or treat you rudely like other dim sum places.

For $2.50 or %2.88/dish, not bad... the hostess saw that we were sitting near the entrance where it got VERY breezy and offered to move us to another table when another table opened up, so I'll give it a "solid" - most budget Chinese places couldn't care less. I'll give them that much.

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Average, you can get the same Chinese food everywhere in Richmond
By lotusseed of Vancouver (9 Reviews)
Submitted Monday, November 22, 2010 - 8:01pm [Dine in]

We had a group of 10 people for dinner to celebrate a family member's birthday. We were seated in the worst location possible, at the first table right in front of the main entrance. Even with the double glass doors, the cold wind still blew directly at our table and we acted like a wind breaker for the rest of the restaurant. It was early in the evening and the restaurant wasn't too full so we requested to change tables as it would be very difficult to have dinner in the frigid conditions. The manager advised us that the other tables were reserved for their regular customers and they were unable to move us. As it was a family member's birthday and we had a large group, it would be impossible to go to a different restaurant, so we spent the rest of dinner wrapped up in our jackets and scarves.

The food was average but because of our location the food became cold very fast. The food was also served in large shallow plates which makes the portion size look larger than it really is.

The only good thing about the restaurant was the recent renovations. If you do want to try the restaurant, make sure you specify you don't want a table by the front door when you make reservations.

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I love this place...
By silverrock of surrey (6 Reviews)
Submitted Saturday, November 17, 2007 - 11:09pm [Dine in]

My family goes here at least once a month, if not more. We always go for their early morning (9:00am) dim sum special, where all dim sum dishes are only $2.50. And for the price you pay, you get really good food. My favourite is their radish pastry and I'm a sucker for their fried-pumpkin cake. The decor is beautiful and the food is great. The only thing they need to work on is a service problem that we always seem to face whenever we come. Somehow, all the times we have eaten at Neptune, they manage to forget one of our dishes. We then have to remind the floor manager that we'd been waiting for quite some time, and then finally we get our last dish. Oh well, sometimes we don't even bother asking them to bring out our last dish... because we always order more than we can finish (maybe they know that)Strange?!?!

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King Crab
By TownDrunk26er of Ladner (3 Reviews)
Submitted Tuesday, March 27, 2007 - 8:14pm [Dine in]

We went for king crab as it is the season. We were very impressed with how accomomdating the staff was to bring the crab out first and show us before cooking it, and then to give us more than one option on how to prepare the crab itself. I thought they would cook and thats it, but no, if you want so this way some that way , no problem. the servers we had were very helpful and knowledgeable and we did not feel like a bother, but very welcome.

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Good food but not honest
By kristy503 of Oregon (7 Reviews)
Submitted Thursday, August 21, 2008 - 7:36pm [Dine in]

The food was good but it was so expensive (at least $5 a dish for dim sum if arrive after morning special). The outside of the restaurant didn't look pleasant but the inside of the restaurant look really nice and clean. Beware for foreigner if you didn't exchange your money into Canadian money, make sure that you check with the currency exchange rate before you do head up to Canada. On the way to Canada, I check the value of US dollar against Canadian kudos and it was almost the same value (US dollar was a bit higher value the Canadian kudos). Our bill for our dim sum was $60 Canadian money for a party of 5 people. We had US dollar in cash. They charged $89 for paying US cash. I told the server and manager that the exchange rate was the same and to check with the system but they didn't care. I would never go back to that restaurant because the server and manager wasn't friendly and not willing to help us and not honest. We asked some questions to some of the food item listed in the dim sum menu but since they didn't speak English well, they did ignored us. We just order the usually such as sum mai, phoenix feet, and beef tripe.

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Not the best, but OK
By yaukui of New West (2 Reviews)
Submitted Tuesday, March 25, 2008 - 2:39pm [Dine in]

Attended a 10 course dinner sponsored by a company. The place was packed, birthday parties over here, other functions over there, announcements over the world's worst PA system in our area, chaotic to say the least. These guys are very good at handling large volumes of people and food. Food was a bit late to arrive (but I blame the PA announcer who wouldn't shut up) and when it did, the courses started backing up. The table runs out of space quickly, dirty dishes start piling up, this one wants more tea, this one wants a clean plate, people start getting up to raid the service area to take what they need, servers can't keep up. In the end, the food was pretty good, but not the best I've had. Perhaps under those conditions it's just too difficult. They should take less bookings and improve the food quality and service. I think they're trying to do too much.

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