Mazazu Crepe is the Canadian franchise of the Japanese crepe chain Mother's Crepe and Cafe.
Food: The crepe is freshly made. The creme on the crepe is light and fresh. It tastes very good.
Service: I like these friendly Japanese staffers. They are also very well staffed, I could count at least 8 people working there. Even though there is a line because its grand opening is drawing curious crowd, but the line moves pretty fast. From waiting in line to order to getting your crepe, it takes 10 minutes. That's pretty good considering there is a line and the crepe is made fresh right in front of you.
It's certainly faster than Beard Papa's grand opening. You would think they pre-bake a batch of puff shell at Beard Papa's, it should be faster because all they need is to inject creme in the puff. But since there's only 2 to 3 staffers working at Beard Papa each hour, it's pretty slow when they have a line.
Anyway, I am very happy about the service. Very smooth transaction, no pain.
Value: It is cheaper than Cafe Crepe (tourist trap). Mazazu Crepe is from $3.19 to $5.43, depending on what topping(filling) you want. They are all the same size, just different toppings. At Cafe Crepe, I remember it's 5 dollars for a basic plain crepe with just a thin layer of Nutella.
Keep in mind that this is more like a snack or dessert. It won't fill you up if you are very hungry. You need to eat your main meal before you get your crepe. So is it a good value to spend 3 dollar something to 5 dollar something for a take out dessert? I will leave that to you. It's up to you. I think the value is good because it's better priced than its' competitors and the products & service are better.
Ambiance: The store is in a clean spacious food court. I don't mind this food court because it's clean and big. It's spacious, you don't rub shoulders with anybody when you walk around. There's plenty of daylight during the day and it is well lit at night. It's not a romantic spot, ok. But you are definitely not suffering.
It certainly beats Cafe Crepe any time, I remember I had to wait for a long time at Cafe Crepe's small cramped store for a lousy crepe to go (there's hardly a place to stand comfortably), there was only 3 people in front of me. I still waited miserably like those folks waiting for flu shot or something, so pathetic.
I hope Mazazu Crepe kicks lame Cafe Crepe out of competition. I think this Crepe chain will succeed here because its' better price, products, and great service. I also hope they won't sell franchise to some mediocre like the Beard Papa's Richmond Centre branch. The Richmond Centre Beard Papa's has mediocre service, unlike the one in Aberdeen Centre. I love the friendly service at their Aberdeen Centre store but the other location kind of ruins Beard Papa brand.
excellent crepes (strawberry strawberry cheesecake <3) for a very reasonable price but the wait time is absolutely ridiculous. My friend and I came on a late wednesday afternoon and although there was a fair number of customers already present, with 3 people working it shouldn't take them 20+ mins to fill an order. I'll give this place another try when they decide to hire more people.
I had this crepe 3 days ago with a friend of mine we were looking forward to it....
however the crepe there was TERRIBLE!
first my friend ordered a strawberry chess cake crepe which looks like someone's skinful of pimples
second i ordered a tuna egg crepe which was soggy and fall apart after my FIRST bite...
thirdly the service there was POOR! i am being honest here ... they gave me this ignorant look because i hand over a coupon.
I have to be honest here... the ingredients they used was very fresh and the sauce was tasteful however the person who made it ruined EVERYTHING! I truly recommend them to change the person who made the crepe! PLEASE HIRE SOMEONE WHO ACTUALLY CARES WHAT THEY ARE PASSING OUT TO THE CUSTOMERS!
First time I bought the crepe there, it seemed like the staffs had no idea of what they did... I waited for over 20 minutes just for a crepe, I saw they kept breaking the crepes' skins and repeatedly made for 3-4 times just to make 1 crepe for 1 customer, that's why it took forever to get your crepes and I saw some customer were really upset about it.
Second time I ordered my favorite, Vanilla ice cream chocolate banana almond, the staffs seemed to get better, they didn't make that many mistakes compared to my first visit, and it didn't take that long to get my crepe, so I am happy about it. I've been buying my favorite crepe from them, always the same flavor, 2-3 times.... and will come back for more, the flavor is delicious (I don't know about the non-sweet crepes though), the crepes are pricey, however, it's slightly bigger than some other places that I have tried, their soft ice cream is awesome!! I love it and keep craving for more!!
I would love to see them opening another branch around Burnaby (perhaps in Metrotown?) then I will get their crepes more often since it'll be closer. Good crepes' experience for myself as a crepe's lover :)
Definitely will recommend this, and my other favorite crepe place in Robson St downtown "Bon Crepe"
Ok so after beard papa's success out follows mazazu crepe, which btw if you research into it isnt a japanese francise it's from singapore.
Idea is simple you order yur crepe, I mean you wait in line for bout 10 mins then order your crepe. [ Beard papa had a line up when they started so fine I get it. ] Then you can chose to stand around for the next 40 mins to watch them make it or sit down untill they call your number.
Maybe I was just unlucky unlike the first review when I was there I could only count 3 staff, and a 4th one came in after I waited for 20 mins. The crepes are made right infront of you but then again cafe crepes does it too.
I stood there watching the staff trying to make a tuna egg crepe for about 5 times before the ladie who have ordered it got fed up from the long waiting and told them to cancel it because she doesn't have anymore time.
When it finnaly came to me I was delighted to watch them make it right infront of me. However that was short lived as the crepe was not really out of this world, but rather mediocre.
IMO save yourself the line up and go to cafe crepe if you have a craving, and wait till their line up die down like beard papa's did then try it if you really want
I am a sucker for crepes and Richmond I think lacks a good crepe shop. When another Japanese franchise comes to Canada. I thought it was going to be good, but another experience with a foreign franchise had disappointed me a bit, so lets see if Mazazu measures up.
The Service: The line-up was rather long with the order system having only one cashier and 2 crepe pans with the crepe makers doing the same work as prep. The workers there are mostly Japanese compared to Strawberry cones or Beard Papa which may make you think they understand things a bit but authenticity doesn't mean a better Japanese crepe. Some of the crepes come off as smaller than others while some are literally tossed away. Waiting time was bleh, takes you 30 minutes to get one crepe. And with the gamut of orders. It can become poor service as I saw one customer coming back and her order isn't even ready.
The Taste: Too quickly eaten is one, Trying out the Custard Strawberry Crepe, the portions of the serving was a bit too stingy and strawberry prep was not as great as the crepes at Crystal. It also lends custard from Beard Papa which some may be familiar with. Disappointing in the taste part. But at least it feels softer than most crepes I have ate.
Overrall: Not that great for a crepe store really, but it fills the Crepe Niche and it gains points for Authenticity, still it needs a good deal of work before it can expand its horizons to more malls in Vancouver.
Went there yesterday, huge lineup.
Approx 10 mins wait which I think it's reasonable due to high volumn of customer.
Overall experience: 100% satisfy
Food - Very nice and thin crepe, I like it because they are not thick and CRISPY.
Service - Nice Japanese friendly staff
I would come again to try next time