It is usually busy whenever we go (later than 9pm), and a handful of times where we had to wait at the front. The longest I've waited for a table for 2 was probably 15-20 minutes? It was too long, but our food made up for it!
We usually go there to order from their Late Night Special Menu (dine-in only). $2.99 maki sushi and $0.89 for their nigiri sushi...♥ Like someone else said, if you are craving AYCE, then go here! It is much better quality and value for the food.
Service: I have never encountered any problems here. Our food come out fast. The servers are typically very busy (so they are not too attentive) but friendly when we ask them for something. You just need to ask them or remind them for whatever you need.
I've been here many times and I never leave disappointed. It's not your typical sushi restaurant. It reminds me of Sushi Garden in that the quality and presentation of the Sushi rocks. They have a large selection of sushi and they serve big portions so you get your money's worth. I will go back again.
I really miss this place after they closed down for about a year. My family and I were back the first day they reopen. The staff are always courteous and friendly.
Very large menu to choose from, anything from Japanese to Vietnamese. I've never try the Vietnamese menu, I go there more for the sushi. For non-sushi eaters, there are lots of cook food to choose from.
Love their last night menu, very reasonable. I've to agree, the Spicy Crunchy Roll is the best!!
A friend recommended this to us - apparently they've been around for a while but were closed for a year because of a fire.
For 18 bucks you get the largest, freshest and best tasting hamachi sashimi. Tojo's will probably charge you more than double for it. Kudos as well to their mirugai and toro sashimi.
Their rolls are very generous, tasty, and well priced. Best Japanese food value, I think.
Parking sucks, though. One time I parked all the way in Lansdowne Mall's parking lot.
I usually only go to Matsuyama after 9pm because of the late night menu. I think the sushi is a bit overpriced if you go during dinner time. My favorite sushi there is their chopped scallop and crab salad nigiri. I also think they have very good beef sashimi - which is good since it is also on their late night menu. And their Saba sushi is usually good.
My friend invited me for a “late night menu” at Matsuyama after a boy’s night out poker game. Winners pay for the losers…I ate for free!
The restaurant was a nice surprise in Richmond. I found the place to be very clean and bright. Service was efficient and pleasant. My complaint could be a big one. The two sushi chefs behind the counter were wearing their casual summer street cloths; what’s with that? And one of the chefs kept touching his face and then kept on making the sushi rolls. We sat in a booth and I was facing away from the sushi bar and did not observe this until we walked by to leave.
We ordered 9 pcs of salmon (Atlantic farmed), 2pcs spicy scallop, flying fish roe, tamago, nigiri sushi. 4 pcs raw oyster, beef sashimi, salmon roll, spicy chopped scallop roll, and spicy tuna roll. All the food was what you would expect from a decent Japanese sushi place. Nothing stood out of the ordinary, except for the beef sashimi. The price for two was reasonable; $32.00 plus tips for the meal.
Until they get a uniform for the chefs, can't say when I'll be back.
After reading the reviews here I figured our experience could go either way and hoped at the very least to get half decent sushi even if we didn't get the best service. Well, I'm happy to report..we had both great food AND excellent service.
It was quite busy but they had us seated within five minutes. A waitress came to us very quickly and was more than happy to give us more time when we said we weren't sure. No rush she assured us. Often this can result in a ridiculous amount of time for a server to come back but she came again after another five minutes and took our order. She also asked us if we'd like to move to a more comfortable booth now that one was open as we'd originally been seated at a small table. Instant points for her!
Our food was served quickly and was fantastic!! The spicy salmon sashimi was indeed quite spicy and the plain tuna sashimi was incredible. Large portions and excellent quality. I can't wait to go back and try the beef sashimi. We also had dynamite rolls, bc rolls, agedashi tofu and the white man sushi staple..tempura prawn and vegetables. I did not find the rolls too sticky or dense as some have complained about and the agedashi tofu was perfect and large also, at least six pieces. This being my favourite dish, I was so happy they do it well. We finished our meal off with some mango and green tea ice cream and again were told to take our time when our bill came. Did I mention that our waitress was fantastic?
Our late night sushi sampling cost 32.00 with everything included and we were more than full and entirely happy with the quality of the food. The service was fantastic and we will definitely be making this one of our regular spots. I'm so glad we didn't let the poor reviews here stop us from giving Matsuyama a try.
I went with a couple friends and we ordered a variety of items but we werent there for all you can eat. I am not a food snob by any means but everything we tried was just alright at best. My favourite sushi item is california rolls and the ones here were not good at all. They were not busy, maybe an average amount of people there but this didn't stop them from taking forever to bring our food and our bill. In fact they never brought the bill, after 20 mins of waiting we had to go up to the front and ask them for the bill. Skip this place and go to one of the other places nearby.
PS I only gave them a 3 in ambiance because at least they had the canucks game on the tvs.
I expected a lot more from this place after all the good reviews. We arrived for lunch and right away the service was not good. We were left waiting with no one greeting us. When they finally noticed us, we were seated right away. The table was dirty, my sleeve stuck to it when I made the mistake of putting my arm on the table. It took a long time to get someone to take our order. We noticed another table who were there before us had also been waiting to place their order. I have to say the lunch combos are pretty good value, $8 for a lunch box. It took about 15 mins to find someone to place our order, but our food came out after about the same amount of time. The food itself was not bad. We also ordered a vietnamese lunch combo, which was not as good as the japanese food. Overall I much prefer Silver Tower next door for value and service.
This place has become our favourite Japanese restaurant in Lower Mainland. I'd highly recommend their spicy crunchy roll, which as shrimp tempura, spicy tuna, salmon, etc. Sooo good!! We also love their Matsuyama roll, chopped scallop sushi which is piled high with scallops! After 9:00 pm, they offer late night special and the nigiri sushi are under $1.00 a piece, which is a great deal for the quality that you're getting! And like the previous reviewer, their beef sashimi is VERY tasty! Highly recommended!
I only give a 2 for ambiance because after renovation, the place now has cushiony chairs like a western diner, as compared to a more traditional Japanese decor that it had previously. We were disappointed with the new look, but can't complain when the food is so top-notch! :)
Tried this place for the first time since they reopened. It was not bad. The sushi I found a little expensive for what you get back compared to the all you can eats in Richmond the quality was not bad. Large menu with lots of choices, not a bad option for sushi in Richmond
Matsuyama is our favourite Japanese restaurant. We enjoy the laid back ambiance, the superbly fresh sashimi/sushi, the Matsuyama rolls, Matsu combo, bento boxes and the grill salmon neck the most. The daily specials are worth ordering as the portions are just right and the selection is quite impressive. Service is always prompt with a smile and we won't dream of eating Japanese food anywhere else in Richmond.
Food: my boyfriend and i ordered the teriyaki chicken and tempura hot plate. the teriyaki chicken contained so much fat (overall it was half meat and half fat) and it was also really SOGGY. the tempura was good, fresh and warm though. we also ordered a california roll which was packed with a lot of rice (yuck) and did not really stand out either.
the miso soup tasted alright, a bit sour and not even hot =(
Service: the servers did not serve the miso soup to us until we were finished eating our meal and we had to ASK for the miso soup. they said they forgot about the soups (again, the soup was not even hot) they did not even check on our table and it was not busy during that time.
Ambiance: it is kind of dark and gloomy in the restaurant. they need to renovate the restaurant into a brighter, happier atmosphere!
my boyfriend asked me, would you go back there? i said, no comment, sorry.
I like Matsuyama and I go often. They have good deals for their late-night menu. So good that you're guaranteed a 15-20 minute wait around 9:30pm or so. Reservations may not be fulfilled in a timely manner due to how jam-packed it is.
But the service is efficient, the servers are friendly but they are busy busy busy! It's hard to find them sometimes cause they're running all over the place fulfilling orders or cleaning up.
The food is solid but I've had my fair share of mediocre experiences here (e.g. fish scale in the sashimi, food not coming but ending up on the bill, really off chopped scallop, lukewarm noodle bowls) but it's cheap and busy!
Value is great for late night! $1.99 for cones and good Sashimi combos. Check the door for a special of that day (which is pretty well priced) you will often find items not on the late-night menu there but at a reasonable price (e.g. soft-shell crab).
The ambiance is loud. There's TVs going (often playing sports games) so it's a hit with Hockey fans and constant loud talking over the general noise.
They take Visa, Mastercard and AMEX.
Parking is horrendous here as it shares the spaces with several other restaurants.
This was our third attempt at Matsuyama. The first two were aborted because we couldn't find parking! Of course I can say the same for any restaurant along Alexander Road. The third time was a charm as we were lucky to park at a spot just vacated. When we got there, it was quite busy (which explains why their parking lot is always full). We arrived at 8:45pm and noticed there were specials starting at 9pm. However, the waitress said it was alright for us to order before 9pm. I ordered the standard fare consisting of nigiri sushi, rolls, udon and so forth. I was quite pleased with the food because it was prepared nicely. Some places they serve you frozen fish (ie....hurried thawing). Everything was just right with the good food and good value. We'll certainly go back, but that depends on parking!
This is our regular Japanese food restaurant. We eat here about 3 or 4 times a month. Never had a bad meal or poor service though I always order the same thing and always eat early. Food may not be top end Japanese but the value is terrific and the service has always been solid. Their bento boxes are hugh so you won't leave hungry.
One of my favourite sushi places in lower mainland, Matsuyama is an extremely affordable place to eat with very good sushi. Although place feels somewhat dirty and floors are sticky, the lighting is great and has a North American Japanese restaurant feel. And the service is friendly, Has an X factor that just keeps me coming back, not quite sure what though. Worth trying and finding out.
It's hit or miss with Matsuyama. The first time I went there I really liked it but afterwards, upon trying other menu items, I was disappointed. I loved the spicy tuna sashimi - extremely tender and the sauce they use is really really good. The service there is also pretty exceptional. There is one guy who is always there (I think he might be the manager but I'm just guessing) who is very nice and accommodating. I wouldn't recommend the rolls or the tempura. I didn't think it was possible to do any wrong with tempura (all you do is deep fry is after all) but their tempura is never very good - wayyyy too much batter. However, the sashimi is generally pretty good so if you're in the mood for a light meal Matsuyama can be a good place to go. The decor is simple and nothing fancy but it's really clean and the pricing is reasonable.
if you are looking for all you can eat type of sushi then go there: A lot of rice, farm salmon, house rolls was one the worse one I had in long time. cheap and poor quality, the tea was smelled funny. not very clean dishes they better off to change it to all you can eat, they will earn more money. overall not recommending.
I was very pleased with this restaurant and will definately be going back. I went here on a friday night and got in right away with a friend. There are many nigiri sushi, all for 79 cents a peice and each is a very good portion of fish on rice. There are all kinds of nigiri on the late night menu but you can also order off the main menu if you like. If you order off the main menu however, it will be more expensive, an example of this is the Ikura which I ordered without realizing it wasnt on the late might menu, however that isnt to say it didnt have enough options for 79 cent nigiri. There were many options and simply getting one of each kind would be filling at satisfying. Also there are 5 kinds of sasimi and it is 3.95 for 5 peices of sashimi, each are very large compared to what I have seen at other places. The rolls where also amazing, very large and filling. The service was fast yet the mood of the place was relaxed, I was suprised that this place does NOT have all you can eat but I learned that this didnt even matter as they expect people to simply keep ordering off the late night menu as much as they like. Food comes quickly and is very cheap for the portion and quality of the fish. If you want to eat sushi late at night do yourself a favor and go to matsuyama over a horrible place such as richmond sushi where they only have 2 kinds of nigiri, each carrying about 1/10th the portion of fish as matsuyama.