We had been eating at the restaurant a couple of times already, but last night was the first time we ate during the restaurant's busy period (6-7 pm dinner). You can tell how well a restaurant is run by going there during their busy period, how their staff is able to handle the volume. When we ordered, we also asked for 4 glasses of water. Few minutes went by, so we asked again (this time a different waitress walked by). She said "wait a bit" in Cantonese. Again, a few minutes went by, so we flagged down the same person, and again she said "wait a bit" and walked away. REALLY?? When you have to ask for water 3 times, that is poor service!
One of the waitresses there sounded very bossy and did not crack a smile on her face. In fact, hardly any of the staff there had a smile. Sure, I understand it's busy, but you need to be friendly at ALL TIMES, especially to your paying customers! She was already trying to hurry us out by clearing what empty plates she can see from our small table. Funny, how when we asked for the bill, it came right away!
So because of the lack of customer service, we decided they didn't deserve a tip. So we just paid the bill amount, which was $18, and yes they only accept cash. We left the money on the table, and exited the restaurant. After we had just stepped out for a few seconds, we hear one of the waitresses storming out the door saying that we didn't pay enough. THAT was definitely a WTF moment. So we gave her what cash we had in our wallet ($2 or so of change) as tip. It's a pity that we won't be returning to this restaurant again. And we definitely would NOT RECOMMEND this restaurant to anyone! The service was slow, attitude was bad, and to top it all off, they chase you down for the tip, which is legally not even required here!! Yeah! WTF!
I don't know if the clientele of this place reads these websites, but here we go. Really awesome roast duck, and good chicken. Good Cantonese soul food all around, good choice. Definitely the roast stuff that will get people back. Nice people as well. Pretty comfy seats, sorry, haven't seen the bathroom. But good value!
The food is average and also inconsistent.
my biggest problem with the restaurant is not the food. I can live with the food for its price and for convenience's sake. It is the cleanliness and the service that are bothering me. I only buy take out from the restaurant b/c it is close to home. The lady behind the counter (who takes take out calls) is always on the phone or runs behind the counter like a chicken without head. Because she is always on the phone, the take out line up is always long. The bigger problem is no other staffs seems to care to help her with the clients waiting around for take out. They stand around, or do other stuffs but no one will come and help.
Today is the worst, i walked in for take out at a very quiet time (1 table w/ clients). First thing I saw was a big chicken bone on the floor. Gross. A couple more steps, a bloom and a dust pan was sitting around in the middle of the restaurant with ash like dust in the pan and around the bloom. I was totally grossed out. This guy, could be the owner saw me with the disgusted look on my face, took a look at the bloom, walked away without cleaning it up. I was shocked! He went behind the counter, stood around, while 2 other take out clients were waiting for the lady to get off the phone again, he did not help. The bloom, the ash-like-dust and the chicken bone are still there unattended when I left the restaurant.
If they don't care about the cleanliness in the front of the house, I cannot image how it is like back in the kitchen.
Totally not recommended!