I've been to this restaurant MANY of times and felt the need to share some tips after reading some reviews.
- This place does NOT take interact. Only cash and credit cards, but NOT AMEX. It's an annoyance but there is a bank two doors down. When I asked the gentlemen behind the bar what the reason was for this he just shrugged and said "That's just the way it is..." - a bit unpleasant, but I'm sure he gets asked that a lot.
- The best times to go here are from 2pm - 7pm. Their lunch hours can be very busy and if you have a limited break then you may want to stick with the drive through. Dinner specials start at 5pm. It's best to go early so it's not too noisy because they do on occasion play the music a tad too loud for my liking.
- They don't have a set closing time. Which sucks if you're really craving those world famous chicken strips @ 11pm!! [If you've tried them, then you know what I'm talking about. MMM!] I usually call them up if I plan to go in anytime after 9pm. Never have they been open past 12am.
- Patience is key to this place. It seems like they hire and fire ALOT of girls or always have someone training... But they have about 4 regular servers who I see working ALL the time and know what's what. The newer girls or part-timers are slow and like to stand around and gossip. NOT THE KIND OF SERVERS I LIKE. It's best to stick with the server you like best, I find the service is MUCH better that way.
- They say they don't have a manager, but he's the guy who opens up in the morning and sits on his bar stool next to the kitchen. This guy has a staring problem, so beware. He gives me the creeps.
- No fail menu items: Chicken Strips; Chips and Salsa; Cajun Chicken Burger; Chicken Cali Burger; Garlic Prawns; Chicken Souvlaki; Veggie Club; Shrimp and Avocado Sandwich; Clam Chowder [DON'T GET THE ONION SOUP!!]; And the Peppercorn Steak are a few of my favorites.
- Ask for your salad dressing on the side. Especially if you're ordering a sandwich or burger. It gets all over the plate. And don't bother asking for your salad first or on a side plate, they don't do that thing here.
- NOT geared towards kids AT ALL!! No high chairs, no crayons, no apple juice, no kids menu, no grilled cheese sandwiches. Not even a step-stool in the bathrooms or a changing table for the little ones.
- Many of the menu items are served AS-IS. So little to no substitutions or special requests. Servers say this is because the kitchen space is EXTREMELY small. And it is...REALLY!! For the amount of seats this restaurant has, the kitchen really needs to be twice the size that it is now. This could be another reason for why your food could take up to 20min at the busiest times and you don't like that or have a real patience issue, then this isn't the place for you.
Well, I really hope this helps anyone who plans on eating here in the future. It truely is a nice little place to have a quick appy and drinks and watch some sports. It's a HIP little spot in town more geared towards "20 somethings."
I still REALLY enjoy L.A. Grill at least once a week. :D
The food here is very cheap but having gone once, will never return. The owner has a poor attitude and does not seem to want business at all, this is reflected by the servers as well. This restaurant will not take reservations or large parties. The service is very slow and long waits for service. The cheap price is not enough to draw us back there again.
L.A. Grill & Bistro may have some young inexperienced (Pretty) waitresses, but your patience is rewarded with an excellent value on some really good food. Healthy food prepared with fresh ingredients this hip little restaurant is just what Richmond needed. We have been twice in the last couple of weeks and plan to be regulars. I highly recommend it for those who are tired of over-priced chain restaurants offering poor quality food - this is a breath of fresh air! Well done L.A. Grill & Bistro!!
My husband & I went for a bit toeat Sat. nite.My husband wanted to order the onion soup w/garlic bread. (on the heading it states)Soups&Salads served w/garlic bread. The first item is the onion soup but it says w/cheese bread. My husband was told it was $1.00 more. When asked why was told in a very snotty tone:that is the way it is!" We asked her to check w/her manager and she left and came back and said it is $1.00 more. I then asked to speak to her manager and she claimed he wasn't in. When asked who she asked she told us :just somebody who works here! Well I then asked for the managers name and was told she couldn't give out personal information. I asked for his name not his address. We then walked out. Next day we tried to reach him on the phone and dealt w/a very angry man who wasNOT the manager. We will not recommend this resturant!
My family went to L.A. Grill & Bistro (at Blundell and No. 2) the other day, and before we sat down, I asked the hostess if they could accomodate my teenager who has food allergies (by changing one of their offerings slightly). I was curtly told no (with no appology) and that the restaurant is unable to change anything on their menu. I then asked if they had a children's menu (thinking we could find something on there), and again was told no. I don't care when a restaurant does not have a children's menu, and we have been to many dining establishments (both cheap and expensive) who have been extremely accomodating for my son's dietary needs; so, when a restaurant, like this one, emphatically states that they will not accomodate one simple request, I realize that they do not care about their customers. If they were a very trendy bistro in the heart of downtown, ok, I could justify it by saying that they were after the business crowd. But, come on, this restaurant is in a suburb in a strip mall! Give me a break! I will definitely not patronize this restaurant and will advise others to stay away.