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2.5
  • Food3
  • Service2
  • Value2.5
  • Ambiance3
  • Reviews57

Kyung Bok Palace

5300 No. 3 Road, #720
Richmond, BC V6X2X9
Tel: (604) 207-1120
Neighbourhood: Golden Village

Reviews

Displaying 41 - 57 of 57 Reviews FoundSort: Useful | Helpful | Reviews | Date
Quite surprising!
By fillmeup of Richmond,Vancouver (1 Review)
Submitted Monday, April 7, 2008 - 8:18pm [Dine in]

I wanted to have something new and special for my anniversary and decided to try this Korean restaurant. I was totally clueless about their menu so I called them in advance and asked few questions. They took time to explain about their regular dinner menu and all you can eat system. Right away, I made a reservation for 7 people.
Even though the restaurant was PACKED with people, we were seated as soon as we got there and given a pot of tea. Since none of us knew anything about Korean food, we decided to go with all you can eat.
Appetizers came in less than 3~4 minutes after I gave them the orders. Then we were taught about how to cook the barbeques and have them with sauce. The quality of their sushi rolls are better than most of nearby Japanese restaurants, and deep fried dishes were very tasty, yet not oily. Noodles were the last to come in, but we still had lots of food on the table so it wasn't really a big problem. Overall, the food was above expectations The only thing is, sometimes it gets really smoky because of those tables that are grilling the meat, but the waiters keet changing the grll constantly so it was understandable.
My family really enjoyed dining in this restaurant. The atmosphere is very clean and modern, and the service was fairly good. I recommend you try all you can eat in Kyung Bok Palace, you're gonna fall in love with every Korean dishes (like me& my family)

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Another anecdote: poor service
By tre_jt of Richmond (1 Review)
Submitted Monday, March 31, 2008 - 6:52pm [Dine in]

It is eerie how close some of the tales already in these reviews are similar to mine/ours. We went in at 10 for the AYCE special. We had to flag them down with out first round of orders. Part of it came out fairly quickly (20 mins), appetizer stuff, kim chi, sprouts, rice, as well as one of the BBQ plates and they lit the grill, and then nothing...At 1 hour 10 minutes we flagged someone down and she took our next slip of orders. Our original waitress came by and told us that we had gotten everything we ordered first time around. No, we hadn't, we said. Yes we had. We had only ordered a few things. No that is not right. She disappears and we get a couple more things out, one of them we didn't order and sent back. After another delay we find the assistant manager. She told us we had only ordered 4 things the first order and gotten them all, shows us two slips both with California rolls on them, which we did not order. But even if we HAD ordered 2 AYCE and only 4 items between us, would that have been reason to disappear and not ask us if we walked more? We get no apology. Meanwhile, the waitress is in plain view talking vehemently to other waitrons, pointing at out table. We had just wanted to explain why, in the end, when they brought out the bolgogi and the chicken bbq and the spring rolls we had ordered on the first slip, we didn't eat them because we had had to fill up on the small stuff. We hadn't even said that our waitress was rude, inconsiderate and offensive or that we wanted (heaven forbid in Richmond) money off for the 2 hour wait. But like so many restaurants in Richmond that do brisk business, they just don't give a damn what individual customers think since they will make money anyway

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great foods and waiter
By wvanman of Richmond (1 Review)
Submitted Monday, January 21, 2008 - 8:24pm [Dine in]

Have been there many times for lunch and feel the value is very good. lots of food and taste great.
The waiter who served us was very friendly and also smiling, made me feel at ease. Not sure his name but think, but just look for the waiter with the best smile.
Would recommend it to all my firends.

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Decent Food, Service could be a bit better
By bluesnowcone of Vancouver (2 Reviews)
Submitted Sunday, January 20, 2008 - 1:01pm [Dine in]

I love AYCE and this restaurant has been on my list to try out for awhile. I've had their lunch specials for $12.95 and really enjoyed the variety and hoped dinner would be just as good. Dinner is priced at $25 and it boasts a 46 item AYCE menu. (that's what intrigued me the most!). Just to let you know that amongst the 46 items, things like a bowl of miso soup, and a small dish of kimchi etc are considered one item on the list so the menu is actually must more limited.

The food is alright. For BBQ we ordered the chicken and short ribs. (the ribs were good and fairly large pieces)They have unlimited prawn tempura (big prawns) and the Jap Chae was very tasty. The seafood pancake didn't taste as good as it did with the lunch special, but was still passable. Unfortunately, we don't know what happened to our sushi order and when we asked, they said to just write down what we originally ordered. Since I love Korean Soup, we ordered 3 different ones, but only one came. (the oxtail soup). I would say that dish was the worst of all the food we had as the soup had no flavour and had only one small thinly sliced piece of meat).

The ambiance of the restaurant is nice. It looks modern and clean. They have large flat screen tv's showing sports and The Blue Planet. The restaurant was filled with people when we went, but wasn't too noisy. It looked like they didn't have enough staff as many empty tables hadn't been cleaned and it was tough to flag down a server.

Our dining experience was average. I don't think we will go back for the dinner, but likely will do the lunch again. For the price and selection, we would pick Shabusen over this place, but note that Shabusen sometimes is a hit and miss with their service too. For us, we're not too picky about service as long as the food is good and there is a lot of selection.

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Nice food, but very bad service
By Fok of Richmond (4 Reviews)
Submitted Tuesday, January 8, 2008 - 8:22am [Dine in]

Great food and the all you can eat is quite good. However the service is really poor. The servers lack any common sense and you have to ask multiple times to get something. The staff need training to make this place a lot better.

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Better than Expected
By frugal-diner of richmond (20 Reviews)
Submitted Monday, November 5, 2007 - 10:34pm [Dine in]

After reading all the not so good reviews, I was hesitant to go here but my craving for Korean food made me do it. Made reservation for a Sunday dinner for 8 people. Was seated right away at a nice large table with flat screen tv beside us.

Waitress was polite and bought drinks right away. Explained how to order from the all you can eat menu. Basically you mark what you want on the order form. There are 3 different food portion sizes that made it confusing. i.e. bowl vs dish vs piece. Some items came in a bowl, some in a dish size and some you order by piece. Waitress came back to give us suggestions.

Appetizers and soup arrived promptly. Then they fired up the grill for us and helped us put the meat on the grill. Staff was atttentive and came around very frequently to check on us. Managers came around as well to see how things were going. Seem like they were very well staffed during this visit.

Food was surprisely good. Hot, fresh, and tasty. Pancakes were lovely. Took longer to arrive since they make everything from scratch. The prawn tempura took the longest at 20 minutes. Mangaer explained there were lots of orders for the prawn. They were worth the wait. Not too much batter and large juicy prawns. Dipping sauces for the bbq meat was good. One was soy based and the other was sesame oil with sea salt. I've never had that before. Meat were generous sizes and good quality meat. There were lots of other choices on the menu we did not even get to try.

For $23 it's worth the $$ I think. I prefer this over the many Japanese all you can eat places in Rmd. Definitely worth a try. Just make sure you take a shower when you get home. The vents don't work very well.

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Think Again!
By Yugo of Richmond (4 Reviews)
Submitted Sunday, September 30, 2007 - 10:49pm [Dine in]

Just had dinner there! I must say, the service of the wait staff is something to be desired! Order a Beef BBQ dish and the Pork Backbone and potatoe hot pot. It was an hour wait for the second dish to arrive. Ask the wait staff for simple things like napkins, took over 3 times to do. I hope the managment of the restaurant reads these reviews cause until I hear better reviews, I WILL NOT BE RECOMMANDING ANYONE TO GO HERE.

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Slow Service Good Food
By MissRibena of Vancouver (6 Reviews)
Submitted Monday, September 17, 2007 - 2:27am [Dine in]

Nice decor, nice environment. However, the service is poor and the food takes a long time to be served. During numerous visits, we had to remind the servers to hurry with our dishes. The food is good portions are reasonable. If only the service would improve...

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Great food, beautiful decor, poor service.
By olivia of Vancouver, BC (2 Reviews)
Submitted Wednesday, August 1, 2007 - 3:28am [Dine in]

We've been here a few times before but we may not go back. While the food is good, the service is much left to be desired, it is consistently nonexistent and the waitress always forgets to place our order and our tea. We have had to wait over 50 minutes to an hour at times between sitting down, placing and order and receiving our food. The kitchen staff is wonderful but count on service to be extremely slow, indifferent and unprofessional. I hope they get the kinks out eventually or we don't plan on returning.

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Tasty spicy sauces
By pastamachine of Richmond (35 Reviews)
Submitted Monday, May 21, 2007 - 5:46pm [Dine in]

If you like some spice in your food, you should find some satisfaction here. One of the few korean restaurants here in Richmond. Some items on the menu are overpriced imo but the lunch specials are certainly reasonable. What I like most is anything with spicy sauce, i have to say it is delicious, a good blend of sweetness and spicyness. The sauce elevates the otherwise average food. For example, the octopus I had was tough and chewy. The rice bowls in earthenware pots are uniquely korean and worth checking out. Their noodles are ok, again, it really depends on the soup base chosen. I'd say they tend to skimp a bit on the meat portions. Service was standard, nothing special. Room is spacious and clean, enjoyable environment to dine in. If you're craving korean or are a fan of spicy sauces, this restaurant is certainly worth considering.

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Best Korean in Richmond
By FoodGuy of Richmond (5 Reviews)
Submitted Sunday, December 31, 2006 - 10:06am [Dine in]

I've lived in Korea for a few years and this is the only reataurant in Richmond that satisfies my galbi (korean bbq) cravings.
This is a slightly more upscale restaurant with a nice decor and atmosphere. Service is quite good and the prices are good for the high quality of meat. The side dishes are very good and authentically Korean.
As with any decent galbi restaurant you cook the meat yourself at your table and cut it up with scissors and tongs. Interesting and entertaining for people who don't usually eat Korean.
Another reviewer noted that the menu pictures don't reflect the portion sizes. Koreans food is almost always eaten and ordered in a group setting and you pay per portion or per person not as an individual meal as in at a western restaurant. Most of the the pictures on the menu show a serving size for 4 people with the price per person and it is clearly stated. If the massive amount of food shown in the pictures was available for $20.00 then I would do my grocery shopping there.
Overall this is a great restaurant, with amazing food, decent service and a nice atmosphere. Go for a nice night out, for a cheap feed go to Number 9 across the way.

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Don't expect too much
By chris84bloom of Vancouver, BC (17 Reviews)
Submitted Monday, March 2, 2009 - 3:38am [Dine in]

I'm definitely not a big fan of Kyung Bok but don't think it's a horrible place either. I've been here several times and found the food to be consistently pretty good. It's very westernized, however - which is quite typical in Vancouver/Richmond. Food is a bit pricey but if you go in groups I think you'll get your money's worth.

But service is quite poor. Waiters have virtually no idea what's going on in the kitchen. They don't know much about the food they have on the menu, either. They take a lot of time putting in orders and bringing them. It's faster to grab things yourself, if you can. Unfortunately they don't have those buzzers you can press to get waiters to come.

I like the way that the restaurant is laid out, how tables are set within partitions and patrons can enjoy some privacy, but that's about it.

If you're expecting decent customer service, this place isn't for you. If you, however, have some extra time in your hands and would be willing to give this a try with friends, there's no reason not to visit.

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can't judge a book by its cover!
By intrynsic of Richmond B.C (10 Reviews)
Submitted Monday, April 14, 2008 - 2:18pm [Dine in]

My fiance and I were in lansdowne and were really hungry, so we decided to try this restaurant b/c our friend said he had heard it was pretty good. We decided to go for the ayce menu, and at $24.95/person I was expecting some good food. Any ayce restaurant never really has the best service, but this place has the worst service I've seen thus far.

food: The japanese portion of the ayce sucks, too much batter on the tempura and it doesn't taste like they use panko for the batter. The korean potatoes they use as an apettizer was bad, b/c some of them tasted raw and hard. The only thing worth ordering are the bbq meats, mainly the short ribs to get your $$ worth.

service: The waiters/waitresses were pretty bad, they would come by our table to either keep turning our bbq lower/higher without saying a word to us. We always had to flag them down to turn our bbq higher when the flame died. There was a particular waitress there that seemed like she didn't want to be there and she was slapping our plates onto the table. They never brought out the kimchi fried rice that I had ordered, but we were pretty much fed up from asking them to do things that should be expected from a server.

ambiance: the restaurant was really big, and the decor was nice, but don't be deceived by the looks of the restaurant! The service sucks, and the food is not that great esp at the price they charge!!

If you want ayce korean bbq go to shabusen instead, it's a bit cheaper for the same food, and you won't get the attitude from the servers!

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Best Korean Barbeque so far
By freestyle0329 of Vancouver (3 Reviews)
Submitted Sunday, July 18, 2010 - 4:52am [Dine in]

We love to eat. Today, i had two korean restaurants for today- in my lunch and my late dinner. My husband and I went to this place and it was very good. Very good food, very good price, and not bad for their service =) The ambiance is cozy and relaxing.

If you want to have Korean barbeque, check it out. I highly recommend this one =)

We'll surely go back there soon.

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decent food but very bad service
By spicytuna of Vancouver (2 Reviews)
Submitted Sunday, February 10, 2008 - 12:20am [Dine in]

Wont be coming back to this place. Our hotpot grill didnt seem to work properly and was extremely dirty from the get go. Servers didnt really seem to have an idea of what was going on. Food wasn't bad overall but ordering was another adventure. For an all you can eat buffet I wasnt able to actually eat anything for the first 40 mins I was seated at the table.

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Better than expected
By ilike2eat of Richmond (5 Reviews)
Submitted Tuesday, August 28, 2007 - 12:18pm [Dine in]

Came here to celebrate a birthday and had the all you can eat. Was a little hesitant because of the reviews but was surprised by the quality of food for an all you can eat. It's probably not as thoroughly prepared as some of the traditional korean restaurants but for the same price you can try a lot of different dishes. Service was okay, no complaints, as they gave us everything we ordered. Will try to go back again before they take away the all you can eat menu.

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definitely will come back...
By jla140 of surrey (1 Review)
Submitted Saturday, September 6, 2008 - 12:49am [Dine in]

I went to this place with my family last night. It was ironic that there were no hostess eventhough the place was huge.
We had this menu you can pick 5 from about 30 items. The foods did not come quickly but not too slow. What I liked about was that the foods came in right order. We had our salmon salad first and the barbeque, then the soups came last.
The service was much better than I expected. It was late time so there were only about 3 servers but they stood in the hall and kept on scanning.
It was a great experience and thinking to go back sometime.

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