Korean BBQ and traditional cuisine
We came here on a Wednesday for dinner and boy did we regret it. I should have listened to my inner self and not come (we had a previous negative experience eating here). But I thought things would have changed from the last time I was here over a year ago. Also, the fact that my party and I were not coming for the all-you-can-eat, made me cave in and pay the price. Sadly. Sigh...
The service was terrible. First of all, we were not acknowledged for over 10 minutes at the door. And when we were seated, another 15 to 20. Add to that the time it took to bring out the actual food and do the math. Do these people seriously not want business? Cause that's what they're doing. I used to remember the meat being good, but this time was not the case. Dry cold and hard - nothing like when you think of Korean bbq. The portions are small and totally not worth the $$ (not cheap, btw).
I seriously don't know why I returned.
My friend and I went here for lunch. We had the set menu where you ordered 5 dishes from a list of 25 for $19.99. We ordered the tempura prawns(4), spicey and sweet chicken, sweet and sour deep fried pork chops, chicken teriyaki and beef teriyaki. All the dishes came out fresh and hot. I was impressed with the value set menu. The food tasted pretty good. The service was good, they served the food in a timely manner but after the food was placed you do not here from them. The restuarant itself is very clean and I will plan to come back to try their all-u-can-eat Korean Bar-b-q.
Food: Typical Korean dishes.
Service: Waitresses weren't rude, just very rushed and a bit disorganized.
Value: We chose the 5 items for $20 package. Portions were a bit on the small size even for this price.
Ambiance: This place is generally nicely decorated, but the vending maching in the restaurant looks REALLY tacky for the amount of effort they've put into decorating the restaurant. They need to turn the heat up- it was really chilly.
Overall? I'll probably return- the complimentary dishes were really delish.
Second time I've been here for lunch with my coworkers, cause they all like this place.
First, this place seems huge, but thankfully also new and clean (including the w.c.), so I hope that extends to the kitchen. Huge plasma TV's adorn various corners of the place for some reason, though sadly, no Korean TV shows.
What they say about the service, well, it's true. Don't expect to get in and out quickly here. I'm going to cut them a bit of slack because the waitresses always seem earnest and they're trying ... they're just not as sharp as they should be, but they're doing the best they can. Don't hesitate to ask about tardy food or be shy about getting their attention, else you might be there a while.
The food? Honestly, not that bad, not in our experience yet. (Have not tried the BBQ there). The menu is reasonably large and they have a couple of unique items there, but it is more or less the same old thing. A disappointment, having been to Seoul, we know how much better it can be.
No, it is not amazing. If you are bowled over, you should get out more. But it is decent food (okay, maybe I should give it 2.5 stars) and more or less reasonably priced.
Wouldn't regret eating there, but neither would I make a special trip to sample this place either. For Richmond, not bad, but there is better Korean food to be had in GVRD.
We've gone to Kyung Bok Palace a few times since they came out with the AYCE bbq. The menu at $25 is a bit more expensive than comparable places like Shabusen. The place is nicely decorated. Only real complaint about ambience is that the overhead vents don't seem to do anything, which makes the place pretty smoky when it's busy.
From the AYCE menu, the bbq meat selection is actually fairly limited. The chicken and short ribs are pretty good, but I wish they had different flavoring varieties (spicy, etc) and maybe lamb. What's unique about this place is not their bbq meats, but the other dishes that are on the menu. They have a lot more korean cuisine available on the menu than Shabusen. The ox-tail soup and prawn tempuras are always good. The sticky rice cakes with spicy sauce has a good kick to it and is one of my favorite korean dishes. They also have some deep fried chinese dishes that are kind of average.
It's a big place, so the service is sometimes not all that reliable. As with all the other AYCE places, we sometimes do not get everything we order, or it comes an hour later. I always thought part of the fun of korean bbq was to cut up the meat on the grill and cook it yourself. However one time at the restaurant, a waitress came over and grabbed the scissors and tongs out of my hands, and proceeded to show me how it should be done. I found that to be a bit rude, but I'm sure she meant well.
Overall the place is not bad, but it's also not the best I've ever had. When closer to Vancouver we prefer to go to Shabusen, but Kyung Bok Palace is a pretty good location and decent korean bbq if you happen to be in Richmond.
Tried this Korean place for the first time and I found it overrated. The food is good and you have the option of all u can eat or regualr menu. But the service is horrible, our tea was empty for most of the evening as they ignored us until we asked for the bill where they were quick to deliver. The food is good though but a bit pricey for what you get, don't think I will be going back.
Been here twice. Each time was disappointing.
Food: Some meat comes unmarinaded which is fine, but they give you this gross plate of oil rather than some dipping sauce. Other stuff like seafood pancake and jap-chae were good, tho. The sizes of their combo dinners were good.
Service: Bad, bad, bad. We couldn't get any service. Had to physically get up from table to flag servers down for anything from tea to extra chopsticks for cooking raw meat to ordering more to getting the bill.
Ambiance: Very bright. Nice, clean tables. Ventilation/exhaust fans above tables are for show only--they don't actually turn them on as you can feel for yourself as you put your hand up to it and there's no air intake, so you come out smelling worse than you have to.
Definitely will not go again.
This place is just wrong.
My first visit...
We were greeted at the front with a grunt. Our orders were not taken too politely. When they came wrong, we got blamed. I'm allergic to seafood, you see, so there's no chance I would have (even mistakenly) ordered shrimp. We had a hassle trying to get it changed. The food was not great. The bill came without us asking for it, though you couldn't get more hot water for tea if your life depended on it. Rather than a thank you or goodbye as we left, we were barked at "Don't go through that door! They're closing the mall in a minute. Use the other one, instead."
The second time (not my choice... I was with friends)...
The mandatory grunt at the front. A hassle to get paid attention to in order to place our orders. Like during the first experience, they only spoke to my Chinese dining partners, not to me. (The servers are all Chinese. I'm caucasian.) One server made a comment how 'it was surprising a white guy could eat spicy food'. Hmm. No water for tea. When finally we complained about a 45-minute period with NO service (even with hand waving and everything), the server told us our section was closed and there was no service there anymore. (They seated us there.)
What's more, when I told the staff member that the restaurant had terrible service, he looked directly at my Mandarin-speaking friends and started explaining away in Mandarin. I had had enough. I happen to speak Mandarin fluently as a second language, and I understood everything. I took a strip off of the waiter in Mandarin and we walked out.
When are restaurants in Richmond going to learn... customers don't HAVE to spend money at YOUR place!! We have choice! No surprise that restaurants in Richmond keep changing ownership with the seasons.
Went for the 19.99 per person AYCE BBQ... They charged us an extra 2 dollars for lettuce even though they didn't mention this when they were explaining how the AYCE worked... The food quality was OK, although they just had 1 marinated meat... (Beef Kal Bi)... The service is the major issue at this place... With an AYCE, dishes have a tendency to pile up but we had to request someone take the dishes away...
Food: Had a rice bowl (Bi Bim Bap), beef, sweet potato noodles stir fry, seafood pancake, and tofu hot pot. All tasted very good, not too oily or greasy, except for the pancake.
Service: Very very slow. Took 90 min to get 5 dishes!
Value: Had the choose 5 dishes (from a list of 25) for $20 menu. The portions were on the small side but still satisfied 3 average-appetite people.
Ambiance: Very spacious. Looks clean. Brightly lit. Nicely and appropriately decorated as a Korean restaurant.
I've eaten here very often with my mom because she likes to drink their beef bone soup. The food at this place, taste wise, is not the best out there however I will forgive them because the ingredients are very fresh and good quality. The taste is not something unacceptable but to me, i feel it's kind of like factory-lined food, has no personal touch or soul in it. for example, the kimchi at this place is not bad but is souless compared to kimchis at some other korean restaurants that have a specific distinct taste - however kimchi is just one example as alot of the ood I've ordered here contain, to some degree, this kind of trait.
However, flavor-wise, this is just my opinion and i highly recommend people to try this place for your own judgement when it comes to the food because i've enjoyed it despite it being somewhat like what i described.
Service is really lacking sometimes because the restaurant is huge and the waiters seem to be inexperienced. Attention needs to improve but attitude is not bad.
I don't know why I keep coming to this place....but I do...the food is consistently ok...nothing spectacular...but definitely not bad.
The service however is probably the worst out of any restaurant I've been to. No one will ever attend to you when you walk in... you always have to wait a few minutes before anyone greets you...then when you talk to any of the servers...they are very indifferent...you can't even tell if they heard what you said and asked for....its not like they are rude...just indifferent...
I'm sure I'd be back sometime though, as the food is decent...and if you go during certain hours, its not a bad deal.
Had the $24 AYCE at night, which features an array of meats and side dishes. Overall, it is a good value for the selection that you get.
Food: The short rid is very good, juicy. Don't forget to ask the server for the "meat sauce", which makes the meat so much better. Appetizer of gyoza, wings, etc. is refreshing is a Korean restaurant.
Service. Here is the problem with this place. When I arrived on a Saturday night, about 20 people in the lounge area waiting to be acknowledge. Knowing that we weren't going to get served unless we were aggressive, I went straight to the front desk and told them we had reservations, then we were seated promptly. The place is very understaffed, but nonetheless, the waitress are friendly. There is this one older Chinese lady that is grumpy (Magaret I believe). The other waitress are Korean.
Ambiance: I like how they tried to jazz up the place. It is fairly clean. TV's are on to keep you busy while you wait forever for service.
Overall, this is a good Korean place.
You would think that because the restaurant looks really nice and fancy, and they charge a high price that you would get great service along with it. WRONG!
The food is great but from my experience, the servers were rude, the manager doesn't know what she is doing either. We got our MISO SOUP 1 hour and 30 minutes after we ordered it, we only got it because we reminded them.
I am never returning.
I went there the first week they opened for my friends birthday party and they were very ill prepared. Our food came very slowly and my dish, a simple dol sot bibimbap took 3 hours to come. When it did it was barely warm, indication that it must've been sitting somewhere for quite some time. Either that or they forgot the dol sot part =.= When we complained to the waiter after the initial 1.5-2 hours, he said that it was because they have a wait list for the food. doesn't make any sense, seeing how the people who had a table next to us got their food first, paid for it and left even though we had ordered before they had even arrived. The manager lady who fired up the bbq for us also scolded another waiter in front of us very loudly for having forgotten to cut the meat. I understand if she wants to scold but it shouldn't be done in front of the customers. On a brighter note after we had finished eating it turns out that they had bought a birthday cake from Anna's Cake House for my friend, so we ended up having 2 birthday cakes and they gave us all traditional korean style cell phone chains. However it's not a restaurant that i'm ever going to try again.
I came here a while ago because my friends told me this was a very popular chain/name. I was fairly impressed with the decor, the place is huge! Lots of open space, probably one of the bigger restaurant I've seen. The spot used to be Safeway.
But that's where it ends. I was greeted and seated all without a smile or a word, just a quick motion of the arm and we were to follow to the table and get the menu's plopped down in front.
It took FOREVER to get us some tea and water, but it actually took even longer to flag someone down to GET the tea and water. Then once again it took a good deal of time before someone came to take our order .. and took a long time to get my food. I was getting increasingly irritated because I actually saw like 20+ staff around but they were all doing their own thing ... sorting bowls .. wiping spoons .. whatever .. but paid no attention to the customers.. talk about bad training.
So then my food arrives ... and it's wrong .. I ordered the rice bowl with BEEF .. and it had no beef .. so I had to get up and find someone to come to my table and look at the bowl with no beef. I can't even remember if the guy apologized but it doesn't even matter anymore because I was fuming. Anyways he takes the bowl away and (here's the quickest moment of the dinner) .. he comes back with my bowl ... the exact same bowl (because I mixed around the rice to see if they put the beef at the bottom) .. and all they did was toss some pan-fried beef on top of the bowl, no seasoning or sauces. The beef was hot but the rest of my rice was cold. I ate a couple bites because I was very hungry by then and that was it.
Never going back. Many better Korean places that actually pay attention to the customers.
The single worst service in any restaurant we have ever been to. Was there with my husband on a weeknight. They were not particularly busy. We ordered two dishes. After waiting about 45min, only one dish arrived with no explanation for the missing second one. Another 15 min pass and a waitress told us the kitchen had made a mistake and not even started on our second dish yet. Waited another long period of time and finally decided to give up and get the bill. My husband never got his food! We were very upset and told the waitress specifically that we didn't think it was reasonable to pay the full price... so they gave us a TWO DOLLAR discount!!!!!!
Bascially, never eating here again. The worst dining experience ever. It was like pulling teeth to get anyone to even talk to us, much less apologize; just full of excuses.
Kyung Bok Palace was quite an adventure for my friend and I.
It was a rather impromptu visit. We dropped by at around 10:00pm looking for an evening meal after a long day. The ambiance is very posh and elegant, as are most Korean restaurants that try to cater to Caucasian tastes. Even in the evening, the restaurant had a good amount of people around.
We had to wait about ten minutes before we were seated. A sweet Chinese lady eventually arrived after weaving back and forth between a number of already seated customers, doing menial tasks like refilling their water and offering them more chopsticks before actually coming to us. She had good intentions, I'm sure, but I was slightly taken aback when my friend asked her if it would be all right if one of us ordered All You Can Eat and the other didn't and she told us, rather bluntly, that we might "cheat" and it wasn't allowed. I wasn't surprised, but her delivery was... a little... off.
The food was good, but service is definitely lacking. It takes forever for the wait staff to fill your water and you do indeed have to actually get up to get their attention sometimes. Portions are reasonable, but certainly not enough for your dollar. All You Can Eat offers decent choices and is worth a lot more when most of the other items on the menu are the same price PER SERVING.
It's worth a visit if you're looking for true, mostly authentic Korean cuisine, but be prepared for some waiting.
My sister and I came here for lunch last week after shopping at the richmind centre.
I ordered tofu soup and my sister got the rib combo. After waiting for half an hour waiter brought us some side dish and it took another 30minutes for the food to arrive.. but then again the restaurant was busy and we weren't in a rush so it was okay.
Yesterday I went back to try their soy bean soup. both times food was good, price was right and service was alright.
I will come back again and try something new next time.
My kids and I love their food very much. We go there once every week. But 8 out of 10 times we have to wait for our meals for an hour. Our last time there we express our anger and then we never go there again. Now we find a nice Karean restaurant with great food and great service-Dai Jang Kum located on St. EDWARD DR IN RICHMOND.