Food: standard HK cafe selection. flavor is nothing to write home about. never been blown away or revolted.
Service: typical. altho there is one female server there that seems to have a chip on her shoulder...kinda has attitude a lot of times.
Value: typical pricing, portions are average. other HK cafes that give larger portions.
Ambiance: busy and loud. to be expected. i dont ever feel rushed to leave. relaxed and casual. it definitely goes into our HK cafe rotation.
Food: I've tried several dishes from here and all I can say is that it's ok and I've had better elsewhere. Some dishes like the Shanghai Fried Thick Noodle, Mushroom E-fu noodle and Thai Fried Rice I've had here and other places and I think it's been better at other places. Overall, its ok. The only thing they do have is that their drinks come in little metal barrels so they stay colder, longer.
Service: They seat us right away, take our orders, bring us our food, bring us our bill and that's it. Nothing special and definitely don't expect any more.
Value: Most dishes run from $6-9 incl. drink which is fine but when it comes to the dinner hour, they charge an extra dollar even though portion sizes stay the same! When I found out, I was infuriated - if you're going to want to capitalize on the dinner hour/crowd, create a new menu or increase portion size, don't just put a little asterix on the menu to tell customers that an extra dollar will be added simply because of the time of day you're in there.
Ambiance: I do like the booths and banquette seating and I find it to be a little more open than most cafes and, dare I say, a little bit cleaner.
Overall, I will only come here if I want to avoid the line ups at other HK cafes. If given the choice, I would go elsewhere since the food quality and taste at nearby places is much better. Only come if you're in desperate need for food right away or else just wait it out at other places - there is a reason why there are line ups there and not here.
The meals are actually cheaper than most places. It's a must-go for me every week. The food comes fast and taste good.
As for the extra dollar thing mentioned by the other reviewer, it is written on the menu. Unlike most places, Kingspark doesn't charge extra dollar for cold drinks, so I think it was OK.
For service, it was pretty standard for most HK cafes. They seat you, take order and give you the bill. Between that they are just running around to serve other customers because it really is a busy place and you can't expect much. Btw, the sofa seats are quite comfortable.
My mom and I were on our way to the washroom when I felt my feet in rubber-soled tennis shoes slip from under me. I screamed as I fell in front of 4 employees, including the manager who were all within 2-3 metres away. I stood up on my own, not one employee cared to ask if I was okay or if I needed help.
I went into the washroom with my mother and we saw an employee grabbing the "warning, slippery floor" sign after us. When I came out to talk to the manager, he told me repetitively that they had just spilled and cleaned it and it always air dries, not a word of apology. When the bill came, I requested for the Manager and told him upfront that no one came to apologize. He claimed that he did say sorry, and went on repeating the same excuses he gave me before. He lied that they were already getting the signs, but my mother quickly snapped back that she was right behind me, did not hear an apology and she SAW an employee getting the sign AFTER my fall. The manager even had the guts to say that others have fallen in their restaurant before, as if it wasn't a big deal. After 20 mins of requesting diplomatically for an apology, I finally received one, but I don’t feel its sincerity since it took two attempts and 3 people grilling the manager for 20 mins to get it. I am still experiencing horrible back and neck pains. The service is horrifyingly disgusting. Do yourself a favour and advise your loved ones to stay away.