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3
  • Food3
  • Service3
  • Value2.5
  • Ambiance3
  • Reviews32

Keg Steakhouse & Bar, The

11151 No. 5 Road
Richmond, BC V7A4E8
Tel: (604) 272-1399
  • Cuisine: Bar, Seafood, Steaks
  • Price: $$$ ($30 - $45)
  • Reservations: Accepted
  • Meals: Dinner, Late night
  • Hours: Mon - Thu: 5PM - 10PM, Fri - Sat: 4:30PM - 11PM, Sun: 4:30PM - 9:30PM
  • Located south of Steveston Highway on Number 5 Road.

    Great steaks, a casual ambiance and friendly, very knowledgeable staff are the proud and reliable trademarks of The Keg Steakhouse & Bar.

    Limited reservations accepted 7 days a week.

Reviews

Displaying 1 - 20 of 32 Reviews FoundSort: Useful | Helpful | Reviews | Date
Everything but the food
By Bonka of Vancouver (464 Reviews)
Submitted Monday, October 20, 2008 - 6:06pm [Dine in]

A large group of us came here to celebrate two birthdays at once. A poor showing for a couple of friends celebrating another year.

Decor is excellent and what you'd expect for a large chain. Dark colours and dim lighting for the casual-formal outing.

Servers here smiled regularly and were more than friendly without the haste on a busy weekend.

Food was the turning point and this is where chain places usually take their dive. We came maybe 1/2 an hour too late because the large group behind us ordered the last of the Prime Rib. By the time we placed our orders our server notified us that they had run out after she came back from the kitchen. It was early evening but still it should never of happened. Keg is best known for their Prime Rib (I personally wouldn't come here otherwise) and they had to run out. We placed a second order consisting mostly of steaks with a few fish and chicken/rib entrees mixed in.

What came out was appauling. They must've really had a busy weekend as the vegetables served on some of our orders were nothing but overcooked soft peas and onions while the rest of us had what was called on their menu "seasonal vegetables" - mostly a couple of aspargus shoots, squash and zucchini. Some of us complained to the servers that were met with apologies but not much else they could do, especially if they had nothing else left to replace it with.

The servers did do their best and we were given several appetizers on the house. Nice save. The waitresses did their upmost to please.

Not isolated to this location alone Keg seems to run out of Prime Rib at many of the locations I've been to. Unacceptable and a waste considering everything else was more than fitting. The servers shouldn't be spending the night apologying to customers when they are not at fault.

It would be best prudent to call in before dining in to check their stock.

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Not as bad as I thought
By princess123 of New Westminster BC (149 Reviews)
Submitted Monday, December 15, 2008 - 1:07pm [Dine in]

I've heard bad things about this Keg. I went with a group during the week andit was early so it was probably better. The salmon was cooked fine, but nothing I could not do at home. It came with nice asparagus and the garlic mash were awesome.

The place had been updated a little but it still is pretty much the same Keg from the 80's. They really should all be on par ambiance-wise if the prices are the same, but they're not. I will add though that they really do not consider vegetarians at all and if your're veg go somewhere else or you'll starve.

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Tough to eat
By hydeeho of Burnaby (182 Reviews)
Submitted Thursday, January 31, 2008 - 12:59pm [Dine in]

Nice location with lots of parking. Everything solid except the food. Worst steak I ever ate in a restaurant. Over cooked and over laden with gristle. Party of 8 but everyone else was happy as no one else ordered a steak. If I am ever dragged back here I will not have the steak. Otherwise a great place.

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The Keg ROCKS!
By cakone of Richmond (52 Reviews)
Submitted Monday, January 16, 2006 - 3:23pm [Dine in]

Can you ever go wrong when dining at the Keg? I think not. I get a warm fuzzy feeling each and every time I visit. I have never been disappointed.

The service is always fantastic, the wait staff are on key and dang, that food is irresistable! I love going in on a Friday after work, ordering a few drinks while perusing the menu. The staff do not pressure you to hurry up!

I love it, love it, love it!

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You can do better than that
By lovingfood of Kerrisdale (90 Reviews)
Submitted Wednesday, July 30, 2008 - 5:49pm [Dine in]

I ordered a steak because it's a steakhouse, I guessed their steak must be their best item on the menu. Too bad I was wrong. My steak was so chewy, it's not even funny. It's like jaw exercise. :( The quality of meat wasn't great. Very disappointed. You do expect more from a steakhouse when it comes to having a steak.

The steak from my BBQ grill tastes better than Keg's. And I am not even using an expensive powerful mean BBQ machine, just a standard small propane grill.

The service was pretty bad. We waited forever for our food. There's very little service. Hard to get waiters' attention. That makes me wonder what is the point going there and paying for a so so steak and non existing service. You will have a better time BBQ at your backyard or balcony, just dress the outdoor space with pretty flowers and enjoy your summer. You will have great food minus the attitude. You can't possibly fail to grill a steak better than Keg. If you are unsure, just choose thinner piece of meat, it will cook faster.

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Great prime rib and drinks!
By doodlebug of vancouver (58 Reviews)
Submitted Friday, June 26, 2009 - 2:09pm [Dine in]

We were so hungry. There was a group of about 9 of us. We all had appies and they were great! The Caesars were good too! The sourdough they served us was warm and yummy. I had the keg size prime rib. It was HUGE! Didn't think I'd have a problem finishing it but I barely made a dent (mostly because I stuffed my face with bread). The bf had a NY and he said it was really good.
The service was nice. Our server was funny, energetic and seemed to love his job.

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Waaay over priced!!!
By byrdman of richmond (29 Reviews)
Submitted Thursday, May 31, 2007 - 7:21pm [Dine in]

I have been going to Keg's for years, and this one is always the worst. The food varies from great to horrible, and I am talking about the same table, not different nights. The service is usually ok, but I like to see the same person for more than order taking and how was everything. I understand team serving but when you have a 4-6 table section you can easily stop by a table to check on drinks. For prime rib I go to milestones, steak, heck you can get better at any bar. I guess when you only hire youngins you get youngins quality. Too bad more veterans don't stick around in BOH and FOH.

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First timer will be back
By SKTraveler of Vancouver (33 Reviews)
Submitted Friday, January 21, 2011 - 3:53pm [Dine in]

I took my wife here because we had never been there before. It was very busy with a small parking lot and there was a wait for our table, but it was well worth it. The ambiance was very nice, though it was bustling and quite warm in there. The server was very friendly and attentive. The menu items sounded so good, but we both chose the surf and turf. My steak was cooked very well. It was not the best I had ever had, but it was very tasty and the seafood was great. My wife had the prime rib and lobster and it was also done perfectly and she was very pleased. I look forward to my next visit.

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Bad Service.... BAD..... But great food.
By amz of vancouver (5 Reviews)
Submitted Thursday, July 8, 2010 - 10:07pm [Dine in]

I love The Keg. Who doesnt? Growing up its where my family and I would go out for dinner together. Id get a Shirley Temple and big steak and it was great. And then I grew up and went to The Keg in Richmond...

Food: the food at the Keg is pretty consistent which is one of the reasons I liked to return to this restaurant. Good food, good selection and good prices

Service: my first experience at this location consisted of our server providing us with slow service and no menu knowledge. Finally he piped up and apologized for his attitude saying "sorry im just really f****** hung over today" I mean i know im young and yeah I get it, but yes he actually said that.
My second experience was on a Saturday night and it was pretty busy. There wasnt an empty seat in our section. But I saw our server, I saw he was busy, he saw us... didnt come over right away... didnt come over after serving all his other tables, but decided it would be best to ignore us for almost 15 minutes before coming over. Awesome. He got a big tip!
The last time I went there I ordered a glass of wine and 10 mins later after i didnt receive it I reminded him of the wine and he said "oh yeah, we're out of that wine" .... ok then ill have a diet coke.... 10 mins later .... "oh yeah diet coke"..... 10 mins later- still no diet coke.

I dont understand how one location of a huge steakhouse like The Keg can be staffed with such awful people.

Value and Ambiance: Ive always thought the Keg to have good value for what they offer. I think with most of their dishes you get what you pay for. Ambiance at this location is very outdated. I dont think they have renovated since the 1990's.

I really like The Keg. Just get some better servers.... PLEASE!

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Service Makes The Meal
By CatherineG of Vancouver, BC (1 Review)
Submitted Tuesday, July 29, 2008 - 12:12pm [Dine in]

I googled the Richmond Keg to give directions to a friend and this website came up. I couldn't help but notice the poor reviews this restaurant received and felt that it was only fair if I provide my experience with the Richmond Keg. I have complained about restaurants in the past and consider myself a fairly picky woman when it comes to dining out. A few weeks ago, I came into the Keg with my family for my parents' 40th wedding anniversary. For such a special occasion, I had very high expectations about the evening.
Our server's name was Jon (Jon C on the bill I kept) and greeted the table with a huge smile and the evening's special. The first specific point of praise I have is that he was able to recommend a glass of wine for each person at the table based on what taste they were looking for. For me I described a sweet white wine and the Wild Goose selection that he brought was perfect. My family has absolutely no experience with wine and when I said he made a good choice he explained to me why different wines are sweeter and how white wine is harvested at different times in the season. This really made me feel like I was at an expensive restaurant and made the whole dinner that much more special. Usually when I go to restaurants the service staff looks like they are bored or being fake to their tables, but Jon was laughing with his tables and the other waiters, and actually seemed like he was enjoying being our waiter! My parents are extremely hard of hearing and he handled them very well, especially my mom who he joked around with and kept a smile on her face. The dinners were amazing, we all had steak, so for those other reviews that were negative maybe you should give it another chance? The dinner finished with Jon bringing a mocha ice cream cake for free with "40" on it for my parents, another personal touch that won't be forgotten.
This Keg will always bring good memories for me!

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Don't trust reviews
By baba of White Rock (4 Reviews)
Submitted Thursday, January 31, 2008 - 8:08am [Dine in]

Hey there - just thought I would add this review because this was the dinner that almost wasn't. I had read the lastest reviews and tried to talk everyone out of going to the Keg. It was my daughter's, son's, and my birthday and it was also a bon voyage party for my daughter and son-in-law. 9 of us. My daughter wanted the Keg so we went anyway.
Even though they were busy we were seated immediately, drinks came quickly and so did the food once all 9 of us made up our minds. Our waitress, Natalie, was efficient and friendly [but not overly so] and made sure we had everything.
The food was great and she immediately picked up on the fact that my daughter didn't get the sauce she wanted and went and got it without missing a beat.
With the help of 2 others the food was served at the same time and piping hot and exactly what we ordered. With 9 people that isn't always easy.
She brought us 3 cakes because of the 3 celebrations and it topped off an outstanding dinner. We all left happy, fully and groaning that we ate too much. A great time. Thanks Keg.

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Over-priced for what you get
By elouise50 of Tsawwassen (7 Reviews)
Submitted Monday, July 30, 2007 - 11:50am [Dine in]

The food quality at this Keg has taken a steady downhill slide; and the prices keep going up (and yes, the few remaining franchise-owned Kegs are allowed to set their own prices). This particular Keg has some of the highest prices in the system.

In the past, one of the hallmarks of the Keg experience was the consistency of food and service. At this Keg, the service is generally okay, but the overall food quality is very up and down.

I love prime rib and always order it when at the Keg. However, the last few times, it has been virtually tasteless and dry (I order medium rare). What happened to the beefy, juicy tenderness? I don't know if they're not letting it rest long enough to set, not getting the outside seared quickly enough or what. It's like eating a tender slice of nothingness. My husband's steaks have been on varying occasions, cooked to order, over-cooked, and under-cooked.

They need to get the consistency back. For their prices, I'd rather make the trip downtown and go to the Thurlow Keg.

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Great service, but what happened to the food?
By Moi of West Vancouver (3 Reviews)
Submitted Thursday, January 19, 2006 - 3:29am [Dine in]

Am I the only one who's noticed the steady decline in The Keg's food? Whatever happened to the days when going to The Keg guaranteed you a delicious steak dinner? I think they've cut the budget on ingredients or perhaps got new ovens? Whatever the case, The Keg used to be my favourite steakhouse, but now I won't even go there for lunch let alone dinner. I've been disappointed too many times in a row. And what, by the way, ever happened to the French Onion Sirloin???

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GREAT commercials - mediocre food
By dai_lo of Yaletown, Vancouver (26 Reviews)
Submitted Saturday, February 14, 2009 - 10:18am [Dine in]

The things that the Keg does well is produce commercials and "price-aggressively" as well as training staff to solicit good tips.

What they do POOR is prepare quality-tasty food and get my simple orders - correct. I have received the wrong steak, over-cooked, and poor quality meals here 2 many times.

The ONLY reason I go is to accommodate friends who insist - otherwise I suggest a MISS. Had better steaks from pizza-houses!

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I love the Keg but hate this one....
By DATY of Langley (10 Reviews)
Submitted Sunday, May 30, 2010 - 4:20pm [Dine in]

We went here for a special night out and that was a mistake. I love the Keg but this one has been consistently poor in food quality. Maybe I'm wrong or behind the times but when I pay $30 for an entre I expect it to be hot and fresh...this one or should I say our meals had to have been sitting on the warming rack while we ate our app's. The prime rib meat top surface was all dried out and cold...the onions (deep fried ones) were cold.
When my date asked politely if the prime rib was heavy with fat tonight (sometimes it is and that OK, we just don't order it that night...no biggie) the waiter seemed put off about that but offered to check. He disappeared for 3 seconds (not enough time to make it to the kitchen) then returned with a no it good reply.
A word to the wise here...don't order your entre till you are ready to eat it or it will get the heat lamp blues. No more Keg in Richmond for me thank you very much.

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Worst Service in the history!
By Actorboy of Richmond (12 Reviews)
Submitted Sunday, January 6, 2008 - 6:08pm [Dine in]

What a waste this place is. I have just had the worst experiences going to the Keg and not just this location. We went to the richmond location recently because we were in the area and were craving steak. There were 3 of us in our party although the 3rd showed up seperatly. When we walked in we were asked how many and said 3. We were taken to a table and one of the setting was taken away. Our waiter took his time getting to us and we ordered a round of drinks while we waited. Our friend came and we ordered drinks. Our drinks came and the waiter also brought 4 glasses of water. He said he would be back and that was the last we saw of him for 45 minutes. I went outside to make a call and when I came back in saw our waiter with his leg up on a chair talking to some guy at another table. Our drinks became empty and eventually we flagged down another waiter to take our order. When our waiter came by he told us " oh I am sorry I thought you were waiting for a fourth. " Total lack of communication with the front of house and it didn't seem like they cared anyway. When our food did come 40 minutes after we ordered it, it came plate by plate over a 15 minute period. I recieved my food first I waited till the other two got their main courses and began to eat which by now was cold. The waiter didn't come ask us how it was or even if we wanted another drink, which we did. He showed up at the end without taking the plates away to hand us the bill. I worked in the industry and almost always tip big. Tips however are not free and you do have to work for them. Well I hope he enjoyed his 9 cent tip on $150 and still i thought it was to much. Mabey they should bring people in to work there who arn't just looking for a pay cheque and could careless about the people they serve. This isn't my first bad experience with the Keg but it will be my last. I will never be going there again and I will make sure my friends don't either.

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Manager's Response to the food
By xhypn0tizedx of North Vancouver (13 Reviews)
Submitted Saturday, May 20, 2006 - 2:30pm [Dine in]

I love the Keg and go there all the time especially when it is lobster season. I had never been to the one in Richmond and decided to take some family who live there. We ordered 3 lobster dinners and I have had plenty of them from the Keg. This one was overcooked and the meat was hard and VERY chewy. The service was great like always from the waiter. When we asked to see the manager if their lobsters were live, he said "of course." then he told us that they were just swimming right before they cooked them. I believed him because I know they are always live. Then he told me that he didn't like the lobster promotions they have every year because he always get small, bad lobsters. While he was telling me this elaborate story of him not liking the promotion, I was thinking, "you are the manager, you are suppose to promote this product. Don't tell me that the reason why it is bad is because of the lobsters but because your staff overcooked the lobster." It didn't make sense on my part for him to be telling me that I'm taking your offer on this promotion and you don't like it. In the end, he gave us 1 other lobster that was good but after all the talking, it wasn't worth it. I am never going back to this particular one.

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Out of Prime Rib Again?!
By Simply Delcicious of Vancouver (downtown) (8 Reviews)
Submitted Friday, May 21, 2010 - 2:00pm [Dine in]

I popped into the Keg Steakhouse in Richmond last Sunday craving my favorite Prime Rib Classic. To my dismay they had run out of prime rib yet again? This has happened to me a few other times and for life of me I just can't understand how such a large chain who specializes in steaks (especially the prime rib) can have this happen to them so often? I am a loyal Keg supporter so this won't deter me from coming back but for crying out loud please stop running out of on of your top sellers!!!!!

On a good note I was forced to try something different, and tried the mushroom crab sirloin and I'm happy to say that it was terrific! Creamy baked crabmeat sauce crusted over my sirloin need I say more!

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Somewhat improved
By RCAF_Retired of Richmond BC (4 Reviews)
Submitted Thursday, January 8, 2009 - 3:29pm [Dine in]

Our son, who was down on business from NS, took us to the Keg a couple of weeks ago, and I must say it was better than the last time.
The food is always good, but the service leaves something to be desired.
Our server this particular night must have been hung over because he was not very talkative and was very surly. Once the food was served we did not see him again until he delivered the bill.
This is not what the Keg is about.
They used to be OUTSTANDING.

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Poor choice in Richmond
By madame-butterfly of Vancouver (4 Reviews)
Submitted Monday, December 1, 2008 - 12:36pm [Dine in]

I have eaten at this Keg location about 6 time in the last couple of years. It is usually quite consistent but nothing to rave about. My most recent visit will be my last though.

I usually eat the prime rib but as happens sometimes they were out of it by 9:00. I settled for a steak which was cooked right but had very little flavor. Not the cut which they claim to have.

The service is where I really drew the line of not coming back though. Our young waiter was pleasant throughout the night but not too personable. Where he really went wrong was by giving us the bill before we were ready to leave. Although our small group of three were the last table in the restaurant we had spent over three hundred dollars on food and wine in a mere hour and a half! We would have liked to stay around for coffee and desert but were being obviously rushed out by the young staff members who couldn't wait to get their night going.

The ambience is quite nice dim and private.

I will not return

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Other Locations

1.120th Road (14.7 km)
2.Still Creek (15.5 km)
3.Granville Island (15.7 km)
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5.1020 Hamilton St (16.1 km)
6.Dunsmuir (16.8 km)
7.Thurlow (17.2 km)
8.Guildford (21.8 km)
9.Morgan Creek (22.4 km)
10.Pinetree Village (26.7 km)

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