Hoi Tong is an unassuming restaurant that is a favorite for Cantonese cuisine.
If I can this restaurant a negative star I would.
This place is ultra arrogant with horrible service. When we called to make reservation @ 7pm, we were told that's not an option. Why? Apparently they are only in operation 5 hours a day and take 2 seatings - at 6pm and 8pm. So a reservation at 7pm is not available.
We showed up a 7:15 regardless. And of course, it's not full, so we took a seat immediately.
The menu selection is small. All set menus have expensive "banquet" type items like abalone and shark fin. So for our family dinner, we can only order a la carte, which is fine - except the a la carte menu is very limited. Ok. that's fine too....
When I ordered 4 dishes, I asked - does it come with soup (which is complimentary in a lot of restaurants in the neighbourhood). They said no. I asked, does it come with rice (which is also compliementary in a lot of restaurants in the area). They said no - and added a very arrogant comment in chinese - "WELL, WE ARE NOT "SET DINNER" RESTAURANT. THIS IS A BANQUET SEAFOOD RESTAURANT." Ok, but I can't find another banquet seafood restaurant that's this small - this place only seats 40 people max and is very crowded.
The food came, they are decent but like the other reviewer said, they are all overpriced and the portions were small. How small? The food only covered maybe 40% of the plate, and it's not a big plate.
We ordered a crispy deep fried duck dish with taro root. When the server put it on the table, she instructed us how to eat it - "you only put the sauce on before you eat, don't spoon the sauce on!!" We thought it was mildly annoying because they act like we don't know how to eat chinese food.
Asked to pay for the dinner - 4 small dishes, 3 rice, plus everything came to $83 + tips. The receipt was stapled to the order sheet (with their name on) and we took it with us and left.
5 mins later...they called us! They said - you took the receipt with you, can we have it back??? We said we're far away already. We are not coming back.
What kind of restaurant would want to call a departed customer back to get the receipt?? Potentially for tax evasion purposes, maybe??
Dodgy, bad service, crowded, and arrogant...I don't care how good your food is - and it wasn't extraordinary, Richmond has more than enough chinese restaurants - so I will never go back.
We came to this restaurant after reading a few positive reviews. The food was nothing spectacular and the prices are outrageous. Each dish runs between $16 - $20 and portion size is small. We were a small group of four and we ordered 4 main dishes. $80.00 later we walked away hungry and very disappointed. I will not be going back and would not recommend this restaurant.
I went with my family after reading the review and I would say, I will never go back nor recommend this restaurant. The place is very small and you'll feel like they are waiting every bite you make. This is the first time I saw shrimp cut into 4 pieces in a dish. Too commercialize and when the bill comes, we were over charged. One of the dish we ordered is only $18 on the menu but when the bill comes, it shows $32. I paid it anyway since it wont make me poorer but definitely wont make them richer. Restaurant that deceive people will not last long so just beware when you dine here. I will never ever go back even if it's for free :-)