Empire Seafood Restaurant combines contemporary Chinese cuisine, cutting-edge interior design and breathtaking panoramic views in a destination restaurant. From baked BBQ pork buns to live Alaska King Crab, Empire Seafood Restaurant is suitable for everyone with any budget.
If your planning to have a banquet here PLEASE READ THIS FIRSTThis used to be one of my favorite restaurants. I believe the food quality is good and the place looks real nice. We decided to have our wedding banquet here in june. I am Very disappointed with having it here. The reason for the 0star they cheated us on the food, DIDNT serve my wedding cake, also never asked if i wanted to take the cake home, one of their staff took my suit jacket. Both the Boss MR.WONG and the manager IVAN wont do anything about this situation because this is how they choose to run the business. Once money has been paid All they say is "SORRY" Continue reading for full details
I had everything discussed and written in contract few days prior to the event.
We wanted the Lazy susan and have the whole plate of food on each table instead of individually served. Also we brought $800 for a edible wedding cake.
When the food was being served i asked the manager IVAN why are some tables individually served and he said that the tables requested that way. so i went with it. the next day I hear complaints from my colleagues 3 tables including my boss. They said they asked the server 3 times to leave the food on the table and server still ignored them. Usually in a 10 course meal there are always left overs. in this case my colleagues left hungry and had to resort to eating MCDONALDS and NO.9 restaurant which is so embarrassing.
Empire were short staffed as people requesting pop or a cup and it would arrive anywhere from 1hr to never coming. Real rude slow service. Service was good for me of course i was paying them.
Our wedding cake was assembled by the Vendor at the location, we specifically told IVAN that its a real cake few days ago. The night of we had the first cut and the cake just sat there. i was way too busy dealing with other stuff. the staff never cut the rest of the cake. end of the night about 3 tiers left on our cake. Our friends that stayed late had a few slices and when they walked away from the cake it was suddenly wheeled away assuming its gonna be packaged up. That was the last we've seen on it again its was not our issue to be chasing them for everything. The restaurant needs to do the job we pay them for. The staff probably split the cake.
How my jacket went missing? It was hung at the head table with a flower attached to it. it was there all night until they started cleaning up the head table i didn't realize that i forgot my jacket. i called the next day and they "asked" if anyone has seen it but of course nothing. They have cameras all around the restaurant and they cant have a look at the footage if it wasn't one of the staff then they have nothing to hide.
none of these issues where brought to me until the next day i called empire right away about all this and IVAN said he cant do anything. So i requested to talk to the boss. i called and called and the boss seems to be avoiding me. I left my number for him to call me back and it never happens. i guess obviously they don't care about repeat customers. I hope everyone keys an eye out for all these snakes.
I'm not saying not to have your banquet here but just think twice and be very careful. I really didn't expect a fine dining chinese cuisine would do such things. will never step foot here again.
They offer a good selection of dim sum. Not just the staple items. Mostly average in flavours. Extremely busy before 11am as they don't take reservations before then as it's a 20% discount on orders.
The deep fried seafood wrap with salad dressing overflows with mayo but very flavourful & nicely crisped without being excessively or noticeably oily. The steamed shrimp & pork dumpling comes with 2 pcs topped with scallops and 2 pcs with shrimp rather than the usual fish roe. It is light, flavourful, with a good balance of mushrooms, pork & shrimp & fat. The prawn dumpling in consumme has a nice crunch in texture of prawn while the consumme is a simple clear soup--not exciting but pleasant in taste. The seafood salad in papaya boat is a complete waste of $$ for cheap smoked salmon & various typical salad items like scallop & shrimp boiled straight up bland.
The king crab dinners, though at a relatively low cost per pound, seems to also be a dishonest serving in portion especially during the high season(s), they tend to have almost every table of a fullhouse night ordering the same thing that some tables seem to be cheated in portion or sharing 2 crabs amongst 3 tbls, etc. It's easy to reuse the hollowed out shells of those who don't order the addition of a portugese styled fried rice baked in the shell. Other than the sense of being cheated though, the times we went for a regular dinner left me with a good impression especially when we had a set dinner for 2 tables with good rock cod, good lobsters, and huge, juicy, tasty, deep fried stuffed crab claws. Their baked tapioca pudding dessert during the dinner hr is amazing! Not too sweet. It was perfect. Though maybe 1 out of maybe 4 dinner visits, it disappointed.
The food here is definitely better than their newest addition to their mini chain of restaurants that's serving up dimsum & shanghai items in the old Yuu spot. Though the menu offerings there's quite fancy, the flavours are more than lacking.
Came on a Saturday night (third day of Chinese New Year) right when they opened and it was pretty empty at 530pm. It's a good thing we started early. Half an hour later, the place was full and buzzing. It was very hard to get a waiter's attention for anything. Typical busy Chinese restaurant in Richmond. We ordered the 6 person special that consisted of Lobster, Shark Fin soup, Chicken, Fish, Scallops, Prawns, & Sticky Rice. Everything was cooked nicely and tasted pretty good, but I thought the portions were a bit smaller for the price they were charging. It was yummy overall, but lacking in size, value and the service was choppy. But good to know that there's a pretty decent Chinese place in Richmond that I might give a second chance if it were a regular non CNY night.
Food: we did not order the set menu unlike many ppl around us. i think lobster was on special $8.80/lb. cooked very well. mayo walnut pork chop was very tasty altho some pieces a little fatty. string beans a little salty (prob b/c of the dried shrimp). overall the food was very good.
Service: we waited 40min b4 our first dish came after ordering. for a "high end" resto and a chinese resto for that matter, we thought this was unacceptable. yes, it's busy but that's no excuse. there was no apology or explanation until we asked a sweaty server at 35min.
Value: ur looking at $14-$17 min per non seafood dish. it is a bit pricier but the dishes are a fair size and ur paying for ambiance, apparently service, and decor.
Ambiance: very busy on a monday nite. mind you i think they had advertised some set menu specials and seafood specials for the crab and lobster. fairly elegant but a little small and cramped in some areas. washrooms could use more regular tidying up.
Very busy before 11:00am as they offer 20% discount. Dim Sum menu is nothing too fancy and out of the ordinary. Good quality for all of the usual favourites. Very Busy during Chinese NY but that's typical for all restaurants. Very loud during Dim Sum but I guess that's standard as well. Well priced 10 person set menus versus others and King Crab is always on the low price side when compared to other comparable restaurants.
I went to dinner on Monday at Empire with my family of about 14 people. First of all, I've been to a lot of Chinese restaurants, and this one was the very first time I've seen napkins other than white, they were yellow to go with the restaurant theme color. This restaurant even had charger plates! I never knew Chinese people knew what charger plates were! The food was really good, the service even better. We probably had 3 servers wait on our table plus the manager too! We ordered Peking duck and the manager brought it to a side table beside us and put on white cotton gloves and began to carve it in front of us. He also came by every so often so check if everything was fine. This is a fairly new restaurant and I'll have to give it another go another time, but for now, I give it the thumb's up.
I've visited Empire on several other occasions since my last review but they have all been banquet dinners. This time however, it was just my family and I so we had the set menu for four on a lazy Monday night.
Food: Fish mau and crab soup was good. Fish and veggies came with very very fresh sweet peas. The sweet and sour spareribs were also well done, but my favorite was the pea sprouts in consomme. Crab was just ok, along with the dessert. However, the overall quality of the food was of a higher standard.
Service: was the best I've experienced in any restaurant for a long time. (Surprisingly) From some reviews complaining about service, I wasn't really expecting anything more than average service. Maybe because it was a slower night -- we were waited on by 3 servers, our soup was refilled, plates were changed twice, tea leaves were changed (not just adding hot water), and all servers were polite, speaking both English and Chinese fluently.
Value: $88 for six courses, plus dessert. The four of us walked away full, satisfied, and carrying two packs of leftovers. Given the quality of food, service and atmosphere, I'd say this was a great deal.
Recommended and will be back again.
There are many dim sum restaurants within a 10 minute walk from No. 3 Road and Westminster so a friend and I decided to tackle this place one raining morning.
We came in the early morning service so we got the 20% discount. Dishes are ordered via ticket style, so we ticked off some established favourites, including chicken feet and siu mai. The menu was a little smaller and omitted a select few dishes usually found elsewhere. All dishes came out hot off the steamers. Good sizes on the dumplings. They look like they're out of the frozen section but tasted nothing of the like. Chicken feet had good flavour and the meatballs had nice texture with some crunch from the water chestnuts.
Our teapot was quickly topped up and dishes cleared with urgency. Staff had little to say and focussed on the important things.
Busy and noisy, with somewhat tepid morning diners filling the room, the decor was on its way of getting worn down, and could use a minor facelift.
A somewhat more than average dim sum experience but being located in an area with so much competition I would rank this one as a middle of the pack runner.
The dim sum here is still lovely, and before 11 am there is a 20% discount. The lo-pak goh (white radish cake) is steamed and very tasty. The dumplings are good sized, encased in delicate and thin wrappers. I loved how the beef rice roll came with bits of chopped cilantro inside. Yummmmm! It's a favorite with the early rising, senior crowd - so go early and get yourself a table!
Worth the drive to Richmond!
Preamble: 3 people on a Monday BC Day night, fully packed house.
Food: Lobster special ~$10/lb, 3.6 pounds cooked in a clear broth. Came quite quickly, quite fresh-tasting and juicy. Two other small dishes ordered per requisite for the lobster special included dau miu/pea shoots and fried porkchops were solid if unspectacular.
Service: as it was a packed house, tea was probably not refilled as often as I would have liked, but they did perform several dish changes. Courteous and efficient on a whole.
Value: for lobster that was sold pretty much at market price, no compliants.
Ambiance: chaotic per usual for a Chinese restaurant.
The food taste very good. Ordered a set dinner for 4 + a dish and it is enough for 6 people. The spicy garlic crab is tasty. The seafood fried rice is fresh. The shrimp and scallop in the rice are soft.
The service is prompt. They have enough staff to service all the tables. We didn't feel being rushed.
The decoration and table setting make it looks the same as higher grade Chinese restaurant like Kirin. The only downside is the layout of the restaurant. It's U shape, so you don't feel it's a big restaurant.
We recently went to this restaurant for dimsum and then for dinner. Dimsum was OK if you didn't mind being crammed next to a bunch of other tables, unhappy looking staff, and breathing in the humid air. It was so darned unpleasantly hot and looking at the condensation dripping off the windows didn't make it better.
Dinner was a fiasco. Some of the waiters were quite good, but we discovered that the problem was the surly and rude General Manager (ahh, the source of the unhappy looking staff, I imagine). Starting with the unpleasant reservation experience with the dimwitted and morose hostess, to being shown the coldest and draftiest table in the restaurant despite having made reservations about 5 days in advance, then encountering the horrible GM who insulted us for something that his assistant manager suggested we do, to not receiving our dessert....I won't waste any more of my time and energy on this place.
Do not dine here--unless you want to leave unhappy. The food was fine but certainly not fantastic enough or of good enough value for one to endure the upsets.
Last sunday, I went to Empire Seafood Restaurant. When arrived at the restaurant it was quite full, but the waitress was able to get us a seat after about a 10 minute waite. After we got our seats, we ordered. We ordered a Alaska King Crab, a vegetable in beef dish and a couple of other dishes too. The food arrived pretty quickly for a restaurant this full. The food was really good and the king crab had lots of meat and was sweet. After we ate we were really full. The restaurant really lived up to my expectations and I know im going to go again.
We took our Mom out for her birthday tonight at this restaurant that was new to all 10 of us. They booked our party in for 5 pm, but they really open at 5:30--the person taking the reservations left out this fact. We waited for half an hour for them to open outside the London Drugs where it was well lit. Once inside the restaurant we were sat at the most drafty table where I thought the air conditioning was left blowing--I politely asked them to reduce the air conditioning, but apparently it was not on. We enjoyed our Peking duck set menu with our coats on; the pea tips, the crab, the fried rice, and the fish were all delicious. Prior to the food arriving, almost in an empty restaurant, the General Manager, without asking, told my sister that her stroller was interfering with his ability to do business. I thought I had misheard because this sounded very rude! My sister was told earlier by the Assistant Manager to leave the stroller there, behind a table near a wall because it would be out of our way; he said that he would tell us if he needed the table near the stroller. It turns out that the General Manager was entertaining a group of his friends and needed the better table to house his buddies, and move the existing reservation to the table next to our stroller. Our waiter, Raymond, was excellent; he was efficient; he used humour to diffuse a tense situation; and he made friends with our kids. Without our waiter's knowledge, the Assistant Manager brought us our bill without our asking for it. We had not finished dining! In fact, we were still spooning food into our mouths, and the dessert that came with our set menu never made it to our table. By this time, we just wanted to leave and never return. Just before exiting the restaurant, some of us waited at the exit for my husband and son while they went to the bathroom. We got the furrowed eyebrows and glares from the cashier--the same unsmiling and ungrateful woman who took our payment for our meal. I think the only thing interfering with some of the staff's ability to do business is poor customer service. They still have time to learn some basic skills and good manners before they make a fool of themselves in front of the world in 2010.
The price of the dimsum were not worth it. They charge the tea $1 per person, way too much.
I have to ask twice for a hot chili sauce. The last order was the meat ball came late. I had to follow up. It was tiny meat ball than our dimsum restaurant.
Not recommended. This my first and last visit.
Went here with 4 friends last week for dinner. It wasn't busy on a weeknight so we were seated right away. We had made reservations prior. We ordered a set menu and added a few dishes to it. We had Peking duck which consisted of 2 dishes. Both were fine. We also had the shark's fin soup which was individually served and each contained a decent sized piece of fin. This dish was very flavourful. The other dishes in the set menu were lobster, fish and seafood fries rice. We also added a shanghai bok choy and steamed chicken plate. All the food was decent & good but my favorite was the shark's fin soup. Service was attentive and we never had any dealings with the manager as other reviewer's did so I can't comment on that. Overall food was solid & good, service was attentive and interior was nicely appointed. Price was a touch higher than other restaurants but this is supposed to be a higher end place.
After we pick up friends at the airport, they are generally hungry and a good Chinese meal is a good introduction to Vancouver. Most often we go to Empire Seafood. The prices are a bit higher than many Chinese restaurants, however the quality is also high. The dim sum for lunch is tasty. If it is dinner time, our order will include one of the soups, shrimp and scallops with baby bok choy (instead of shrimp and scallops in birds nest- if requested the restaurant will prepare or modify a dish to your liking).
When it was Alaska king crab season, we splurged and tried the king crab. The presentation and taste were both excellent.
Service has always been excellent and the ambience is that of a "nice" restaurant.
The food was excellent! I loved the food so much and I go there all the time especially for teh Dim Sum on Sundays. Now usually I don't eat out but this was a treat instead of the MacDonalds i occasinally would have. The prices are not insane and the staff was friendly. What more could you ask for?
I went to this restaurant on Friday night with three of my friends. It was pretty full. We had to wait about 3 tables but the hostess was very talkative so that I didn't fell like I was waiting for 20 minutes.
When she brought me to the table, I saw everyone was having a big crab. I wondered and asked the server why there were so many people having the big crab. She said these Alaska King Crabs were on special. It's unbelievably cheap at only $12.8 a pound! We tried it. I have to tell you the truth. This big crab was THE-BEST-FOOD I ever tasted. The meat were naturally sweet. I also ordered two other dishes: scallop with vegetable and beef tenderloin with sweeten sauce. They were also beyond my expectation.
Overall, I think they are one of the best Chinese restaurants in GVR. After this dinner, I asked my friends to come back next week.
I usually go to there for dim sum. The price is alright and the food is not too bad.
However, I do caution that the service there is unacceptable and I will likely not revisit the place again.
We ordered dim sum @ 10AM. By 10:40AM we were pretty much finished and noticed that one dish has still not arrived. I flagged down one of their employees (the General Manager) to get the bill and also told him to cancel the dish that did not arrive for almost 40 minutes. He acknowledged and then walked away for a few minutes. Then he returned with the missing dish and just shoved it onto the table. We reminded him that I asked that it be cancelled and that we were finished the meal. He said "You ordered it so you must take it regardless" (in Cantonese). The attitude exerted gave me the feeling that he doesn't appreciate and respect customers. At no point did he apologize or showed remorse for the delay caused.
In my opinion, it is very shocking to see such attitude from a senior level manager. I cannot convince myself that this restaurant deserves any of my business.