Elephant & Castle serves British and North American fare with a wide selection of beer and scotch.
Food: expensive for what you receive and all of the food I've ever ordered has either been mediocre to tasteless. Popcorn shrimp was sub-par and although it came with a tasty dip, the $10 I paid for it could not be justified by the small bowl of shrimp I received. Wraps, even if buffalo flavored, are bland. Burgers are bland, even with all the condiments. Fries are soggy. The only thing salvageable are the chicken strips but I think it would be impossible for any restaurant to screw up chicken strips.
Service: Horrible to no end. Server didn't know what selection of beers were on tap. Slow. Could not keep track of our bills. Did not return to ask if we wanted refills. We had to track him down everytime we needed something. Wouldn't come back with our bills. Sigh. I get better service at Chinese cafes which is saying a lot about the service I received here...
Ambiance: Great view of the harbour... well, it's just boats and roads that you can basically see but I guess there's still water there for people to look at.
We only went to this restaurant because family was staying at the hotel attached. Why they even chose to stay at this hotel is beyond me. The only advantage was its proximity to the airport where they arrived. They were leaving for a cruise the next day leaving Burrard Inlet. Why not stay at a decent hotel downtown and have a choice of excellent, destination restaurants...
I digress. I were there to catch up with family and the Elephant & Castle at the Delta it was...
Ambiance. It was okay. It is on the harbour with water and boat views, which was nice. The decorations were sparse in the restaurant. There were some old single rowing boats (like those used in racing). Even with these, it seemed barren. The ceilings were very high and I guess I would have liked it more if they did it up like the Canoe Club in Victoria (see my review). Also, I found the tables a bit cramped together in our section. We had trouble getting to and from our chairs as we were almost back-to-back with another party. The washrooms were tiny. Awkward.
Service. I had to rate the overall service as poor. We were promptly seated (we had called ahead letting them know that 10 of us were coming). However, the waiter (who's English was not very good) asked us our drink order right away. We were trying to seat ourselves and get the children (ages 5 and 3 settled). I asked for a drink menu. The waiter looked confused. He asked for the children's drink order again. I stated that I would like a menu again. He looked irritated. He said, "We have pop, we have Shirley Temples, what will it be??" I ordered the kids Shirley Temples.
Later, after he served the children their drinks, he brought me all the menus (including main menu, children's menu and a drink menu). I noted on the children's menu that their meal would include a pop. Gee - that's why I want to see a FRICKIN MENU BEFORE ORDERING!!
My son had mac and cheese and a coke. My daughter had chicken strips and a coke (the waiter almost did not take their drink order - even though it is included in the children's meal - I had to remind him). I ordered a Union Jack burger with a side order of a prawn skewer and my hubby had the Bangers and Mash.
My sons mac and cheese looked and tasted like Kraft Dinner. My daughters chicken strips were only okay. My burger patty was dry (there was a small amount of mayonnaise on one side of the bun - the other side was bone dry). The prawn skewer looked and tasted like someone had taken a few shrimps from a generic frozen shrimp ring and put 6 of them on a skewer over a grill. They were small and tasteless. The fries were only okay - kind of soggy. My husband thought his sausage (banger) was okay, the mash was okay, but was unimpressed with the beans - which he thought flavourless.
I had a Guiness with my meal - at least that was good.
We ordered dessert. I asked for a coffee drink (with Frangelico and Baileys) and some bread pudding. My hubby just asked for black coffee. The coffees all arrived around 15 minutes before the dessert. No refills were offered. My bread pudding was dry-ish. I would have liked some more black coffee to drink with it - but no refills were offered until we were ready to pay.
All in all - it was a poor experience. Notwithstanding the good company, it was difficult to talk as the tables were arranged in a long rectangle. The food was merely "meh" and a the service slow and a bit impatient.
Too bad - with the location, good things could happen with a fresh, innovative chef, a good interior decorator and a good concept. The Elephant and Castle has none of these.
The good was that they let 11 of us come for a birthday party and eat from their DOV menu. Unlike some DOV restaurants we were not rushed in any way and for $18 the 3 course menu was OK, nothing special but my expectations were not too high.
The bad was the long waits for service, arrived at 7.00PM and left at 9.45PM. Had a young boy with us and we had to ask for soup crackers to keep him from fading away. Like, how long should it take for a soup or salad to come out of the kitchen? Not 45 mins.
The waiter was quick to bring us more drinks but slow with the food. When you get a tip based on the total price obviously its more profitable bringing drinks to a table than 11 food orders. (keeps management happy too)
If it hadn't been so foggy the view on the river would have been better. Might come back one day.
I have been to Elephant & Castle several times in the past few years. This is good place to enjoy dinner and drinks.
I enjoy this place especially during the summer -- try to get a table outside.
The food is always good and hot. Service is consistently solid unless the place is packed.
Hadn't been in a while. Used to go with a group and went back and still good food, good beer, good alcohol and pretty women.Well worth repeated visits (although it can get a little rowdy when there's a game on). Almost every girl must be sourced from outside Richmond coz they are pretty and tall, and they treat them with respect. Definitely a huge step up from standard pub grub.
This is one of the few restaurants near my work so I have had (too) many lunches at this place. I only go here because it's within walking distance and people from work make me. The menu is pretty boring and although I have tried a number of things now - from the chicken pot pie to the burgers... they are all mediocre at best, and seem to be overpriced for what you actually get. A few servers in particular are always wonderful - very friendly, attentive and always on top of things. A few other servers are not. The burgers are dry. Once had the "special" of turkey and swiss sandwich with soup for about $10, and what I got was a realllly greasy grilled cheese sandwich with some lunch meat inside, and soup that tasted like it came from a can. Not a single green on my plate. Won't be getting that again.
Take three people, one from the USA, one from China, one from Scotland and try to figure out where they might dine out together and still want to go back. It is even more challenging when one of them is an 'expert' to the extreme, eating out as they do seven days a week, one of them likes primarily Chinese food, and the less said about the one from Scotland the better. We decided to take a gamble on the Elephant&Castle in Richmond. The building looked nice and it had a view of the water. The food was excellent, well presented, with first-rate service, and the price was reasonable. The proof of the pudding is that we are going back next week. Highly recommended!
our third time to this particular location. We have been with a group of ten and twice with four of us. we have been seated on all occasions within 15 minutes with no reservations.
Food...all of our guests including ourselves have had good to excellent meals. An excellent variety will meet the needs of any hungry patrons with small or large appetites.
Service...based on the size of this restaurant they do pretty good. In non peak time and Peak time our drinks and food have been provided in a very reasonable amount of time. The other night we had come in from a coolish evening and all ordered the onion soup to warm up. It was delicious and was served within 10 minutes of being seated.
Value... considering the available variety of choices, this is excellent value. A friend ordered a burger and asked me if he should get a double. I suggested the single and then go from there. After he had eaten only half of the single I asked if he felt it will be enough...he (with dripping fingers) said oh yes! He is a fussy eater so ordered his burger sauce on the side and added it as he desired, not a bad idea for those who like it just a certain way. I eat at restaurants once or twice every day in the lower mainland area, the value is very good.
Ambience...the best tables for view of the boats and river are window tables. Although we have sat far away from the windows and have had equally as enjoyable of a time.
Overall..... with its location only minutes from the international airport it can be a great place to stop before heading out on to a flight or also nice to pop into if you have guests flying in. We will continue to be patrons at this site and will do our best to keep them sharp by always offering our truthful opinions of our dining experience as we do every place we go , big or small.
I visited this establishment twice with my teenage son during December 2007 (snow-seekers from Ontario). First visit was good, service was quick and attentive. The food was good (ribs and cockaleekie soup for appetizers; steak sandwich and lamb curry for entrees) although the ribs were a a little dry and brittle. Second visit was actually better (spring rolls appetizer; fish (halibut) and chips entrees) with a bit too long a wait before first contact with the waitress. Spring rolls were crisp, nice spicy/sweet dipping sauce. The fish we received was fresh, juicy with large delectible flakes. Not at all greasy. Pop refills for my son came fast and frequently and the Guiness draft was fresh and just the right temperature. We will definitely return on our next visit.
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