Voted one of the top ten new restaurant's in Canada in 2007 by Where magazine, Chop is looking to raise the bar in the casual dining market across Canada. With a food program that will be unmatched by other chain restaurants Chop uses an in house butcher to ensure only the best cuts of high quality beef and seafood make it to the table. A baker that makes everything from the dinner rolls, hand-made desserts, to in-house feature ice cream flavours that change three times a week.
Where to begin; this place is poor with the exception of its interior decor. The pricing of this place is far too high for the quality of the food and service.
On a positive note, the interior is fabulous. The outdoor patio is spacious and in a league of its own, and the private rooms we were given are massive with doors for personal space. The washrooms are comfortable, with couches, ample soap and clean bathrooms. With the food being so awful, we thought we may as well just stay there.
I ordered two appetizers to share and a 9oz steak; medium rare, in their language is more like cold blue. Repeated attempts to rectify this were unsuccessful. The steak sides were basically a couple of carrots and a piece of broccoli. To compare this steak with something as simple as the Keg's is a great insult to the franchise. The appetizers were worse. The Ahi Tuna and Salmon Trio tasted bland, quickly thawed /reconstituted and the portions are embarassingly tiny; not what I was expecting out of a $14 appetizers. The service is extremely slow and very amateur, inexperienced and even borderline rude for a restaurant of this supposed caliber; clearly trying to make amends, servers suddenly change tones when the bill comes. Twice they have managed to mishandle the birthday.
The overall quality of the food and service compares with a lower end Cactus Club or Earl's, where an appy, entree and drink will only set me back $30 max. But with its pricing, it seems to aspire to be Morton's; entrees alone here can easily set you back $30; an appy and a drink (VERY expensive drinks, I might add - do not order the Chop size, it makes no difference) will make the cost of a meal per person easily $60. Go elsewhere for that money.
Ate at Chop restaurant last week with a party of four.
We shared their appy platter which for $35.00 was nothing special. Potato chips, wings, veggies....not worth the price. I had the large prime rib for dinner which was HUGE but bland and barley warm. I also ordered a side of king crab legs which never came.
Our server would dissapear for lngthy amounts of time. Presumably to accomadate another large party in the restaurant. Once we got our coffees we didn't see him for 30 minutes.
It is quite a beautiful restaurant with cozy lighting and booths.
Although all four of us thought our meals were o.k. we all agreed the price was much to high for the value. Our bill with only a 1/2 liter of wine came to nearly $300. Would not return.
I enjoyed the food at the chop restaurant , however,
everything was over salted! Perhaps just a cook with
too heavy a hand, the prime rib was great.
The caesars we ordered came with a HUGE stalk of celery
that had not been cut at all , as a matter of fact it looked
like a kid had made it, and it was wayyyy too salty.
They put too much celery salt in the drink itself as well as the rim of the glass had a good half an inch of salt. The french onion soup was too salty as well as the fries were caked with salt!!
Our waiter did not come around once to fill up our wine glasses and with all the salt in our food we were dying of thirst and had to practically beg to get any water!
I would go back again just to see if it was an off night for the staff in the back.
Chops Lounge was below the grade. I went to watch the Canucks game at Chops, on Saturday, to watch Game 2.
Chops Lounge had a very strange, round configuration. At the Bar there are 4 Tv's, 2 on top of each other and no TV's in the middle!!! for some reason, management thought it more necessary to put two whole shelves of Empty Vodka Bottles in an attempt to look stylish and sheik. This arrangement means, patrons sitting at the bar have to turn there heads to watch the game, this is really inconvenient and bizarre.
Now onto the food.
The waiter pushed the Lobster dip on us pretty hard, so we obliged. Then I order the Rockfish salad, and then the "Chop Platter"
I can tell you that the food was incredibly salty. Beyond reason. The dip was a creamy, salty mess, served with melba toast, and the Rockfish salad was blended fish in a creamy salty mess, on top of romaine lettuce. When the Chops platter arrived, it was a deep fried, salty mess. My tongue is still aching after eating here. When I complained to the server about the brown, deep fried, overly salty platter, I recommended that there be some greens, at least celery....he just stared blankly at me and said "ok".
Give this place a pass...
After reading so many poor reviews, I was hesitant to go to Chop. However, my girlfriend had several good experiences on several different occasions, so we decided to go there for dinner with her family.
When I saw the entrance, I thought that it was odd to place it on the side of the restaurant and not the front... Not to mention the door was stuck (or it weighed a lot?), so it was difficult to open. I saw some nice patio furniture outside, so in the summer that would be a nice place to sit.
After sitting down, I checked out the surrounding decor. Everyone was saying how expensive it was to renovate the place, but I couldn't really tell. The lighting was very dim and the material didn't "look" that expensive. However, I did notice the chairs were very comfortable and the table was solid wood. The washroom was a bit disappointing too... everyone talked about the LCD TV in there. It wasn't really that big or impressive. Also, who would sit on that sofa in the washroom? Who knows what bacteria is crawling on it? I also noticed the hostesses and waiters/waitresses dressed in black shirts to look professional. However, the clientele were mainly wearing jeans, t-shirts, etc... It seems they are trying to be upscale with the restaurant, but then they do not have any dress code. Overall, I give them a good try for ambiance, but it's not really wow-ing me.
We all ordered the prime-rib, which was what received the best reviews from my girlfriend's past experience. For appetizer, we ordered the Smoked Salmon Trio and the Lobster, Scallop & Gorgonzola Dip. After about 10min, the manager came by to say that the orders were just being entered in and the food will be delayed. As an apology, they will give us the appetizers we ordered for free. We thought that was really generous as most places would not even consider doing that. Then about a minute later, another manager came by to say the same thing and the waitress came by as well to say the same thing a minute after. Hmm... we got the message the first time. I guess they were lacking communication between the staff. In about 10 min later, the manager came back and told us they only had 2 piece of prime rib left, so the other two orders would have to be changed. We were a bit surprised... it was a slow Monday night at the restaurant, how do you run out of prime rib? Anyways, two of us redecided on something else. Then 5 min later, the manager comes back and says "nevermind, we do have enough prime rib." Wow... talk about uncoordinated.
When the food finally arrived, we got the appetizers first and the prime rib came like a minute later! So we had literally no room on our table left with all the food there. Despite all this, the prime rib was EXCELLENT! It was soft like cotton and melts in your mouth. They got the sauce just right and had fresh shaved horse radish on top as well. The salmon had three pieces (thus trio I'm guessing), so wasn't a great sharing dish. Each piece had a different flavour and tasted excellent. The dip was also yummy. They had crostinis for you to spread the seafood dip on. Tasted very good (if you like seafood melt).
When we finished the food and the waitress gave us the dessert menu, the manager came by and apologized about the appetizer and entree coming at the same time. They offered us free dessert. As tempting as that was, we were too full to eat it. The medium-size prime rib was really filling. It was certainly a very generous offer for their mistake and we really appreciated it.
Overall, the food was excellent. I don't know why other reviews were ranting on the food, but we had well prepared food of high quality ingredients that Monday night. The service was a bit off due to their lack of communication, but the offers of free appetizers and desserts really helped tip the balance back to "excellent service" in my book. How often do restaurants apologize for placing orders too late or food arriving too fast and offering to pay for some of the dishes you ordered? It could have gone two ways: they made mistakes and said tough luck to paying customers or they made mistakes and offered reconciliation. I'm glad they chose the latter. For those actions, I'd be back and would recommend Chop to friends. Hopefully, they can get their act together and continue to serve superb food.
I had the Top Sirloin Oscar with jumbo prawns and mashed potatoes. The portion was small and the prawns weren't jumbo at all. The steak was cooked to a tender medium and was delicious. The prawns and the mashed potatoes were well done. The food overall was solid, except for the portions which weren't so big.
When we made reservations, we had announced that it was for a birthday party. When we realized that the table next to us also had a birthday party, they got complimentary desserts. That was not the case at our table even when I spoke to the waiter about it. This was quite disappointing. As well, the waiter came only once after we received our meals and our drinks needed some refilling. It was not a busy Tuesday night, however, the waiter seemed to be unavailable for most of the night. Also, at the end of the meal, we had not been notified of the 15% gratuity and were given the option of on the credit machine to select 15% tip. Quite poor, as the waiter was quite money driven and not so welcoming.
The meal I had was about $35. The food itself was decent but I was a bit hungry after my meal. They do provide you with some complimentary bread at the beginning of the meal, but I was still hungry. The ambiance of the place is great, looks quite dark and well decored. As for the amount of money you pay, you expect good food, good service and a good time, however, this was not the case...
The place is nicely decored, the place looks quite amazing. They have a nice walkway from when you first enter the restaurant. You are approached with a counter and a lovely hostess to assist you. The place is quite dark with candle lights providing a romantic surrounding. I would say that the ambiance was the best part of the night. As for the people, it was dead on Tuesday, only two tables were being served that night. So it wasn't so lively, but still good.
I'm having the best food here since a long time ago.
Low lighting was just right. I like it.
High back chairs were comfortable and avoid the noise of chatting from other tables.
Waitress was very friendly and attentive.
Ok, the food. For Appetizer, we had a lobster, scallop, Gorgonzola dip which was excellent although it was too much for 2 people.
For entrees I ordered sirloin oscar with lobster fritter and infused mashed potatoes, it was unbelievably good which I highly recommend it. My gf's Halibut Chop was a little bit too dry, I only gave it an average, it should be better.
Honestly it was a pricey menu but I agree this place is a MUST TRY from other viewers.
It seems as though many people are impressed by the decor as opposed to the food. One of the reviews here doesn't even mention the food, they only mention the decor.
I ordered my steak medium and it came so rare the blood was literally pooled all over the plate when I cut it. The prices seem fine at first glance but when you receive your food the portions are SO ridiculously small it isn't even close to worth the price. We paid $150 for two appetizers, two entrees and one glass of wine, and one glass of beer. Not even remotely close to worth it.
The "Chop Cut Fries" were greasy and gross and came with only a couple of shavings of Grana Padano Chesse, and the "Three Dips" advertised... one of them was Ketchup. Plain Old Ketchup. Not really a "dip" in my opinion.
Also, they don't list their prices on their website so people can't make an informed decision about whether or not they want to eat there in advance. That seems pretty sneaky to me.
The service was fine, but the waitress obviously had a script and she treated us like morons who had never eaten out before and their "home-made" bread was your everyday run of the mill bread. Nothing to make a special trip for, especially to such an out of the way location.
We definitely won't return. I can make better at home for a fraction of the price. Even the Keg offers better food than this, and that's not saying much in my opinion.
Times are tough... Save your money. Don't eat here.
This was the best restaurant experience I have had in a long time. The decor is modern but not over the top and the tables are quite private. Everyone from the wait staff, to the manager, to the chef were all very attentive and friendly. The food portions are very good. Try the Steak Bites, lots there and terrific tasking. I had a filet and it was cooked perfectly. My wife changed her order a few minutes after already giving it to the waiter and they were very accomodating and changed it right away. After dinner the manager gave us a tour of the restaurant. There are also three private rooms which you can book for parties over 8. Great idea. The mens room has a leather couch and big LCD screen showing sports. The Chop Lounge next door is equally as impressive. They offer the same menu along with a long menu of drinks. Very cool atmosphere. Will for sure being going back.