Voted one of the top ten new restaurant's in Canada in 2007 by Where magazine, Chop is looking to raise the bar in the casual dining market across Canada. With a food program that will be unmatched by other chain restaurants Chop uses an in house butcher to ensure only the best cuts of high quality beef and seafood make it to the table. A baker that makes everything from the dinner rolls, hand-made desserts, to in-house feature ice cream flavours that change three times a week.
My parents took my wife and I to Chop in Richmond for our anniversary. They had planned on going to Mandalay’s in Steveston but after reading poor reviews decided to try Chop. My folks also chose this restaurant because of a promotion on the web site (King Crab for +$3 with your meal). However, when they enquired about the promotion they were told that that promotion was an August promotion (it was now 2nd week in September) and was no longer available. My folks were disappointed so I politely asked the waiter if he could check with the manager to see if they could do anything. He came back and they extended the promotion for us. Not a great start to our evening.
Our waiter from the beginning did not seem experienced and had difficulty suggesting a bottle of red wine, which only got more frustrating from there. The waiter could not articulate with decisiveness which was the better cut of steak to order (rib-eye vs top sirloin) and seemed wishy washy about most other decisions. My parents shared a meal of Caesar salad and a rib-eye steak with homemade fries. I ordered a Caesar salad and sirloin and my wife ordered wedge salad and the petite prime rib. My folks informed the waiter that they were sharing the Caesar salad but had to request a second plate – no cold salad fork (that came with the other Caesar’s) was offered. The Caesar salad was nothing to write home about. Both the sirloin and the rib-eye had little to no taste.
When the manager happened to ask how our meal was, I told her it that the meat had no taste and that I had ordered Bernaise Sauce to dip the meat into. She said she would talk to the head chef, which she did and he told her that it's possible that some of the meats didn't get the proper seasonings on them but that she would like to offer us free desserts. Hmmm, I just paid $28 for a steak that I hadn't started to eat and she was already offering me dessert rather than a freshly seasoned replacement steak. My wife did enjoyed the prime rib meal.
One quarter of the French fries were burnt – we were told that’s the way it comes because the cuts are different sizes.
Wine was unevenly distributed. Plates were taken before the last person was finished eating. Water re-fills were lacking. Overall service was adequate, but one would expect more at these prices.
This is my second time being underwhelmed at this restaurant. I would have hoped that Richmond could have competed with the downtown steak restaurants (Morton's & Gotham's). Not a chance.
Go for the atmosphere, go for the washrooms, enjoy the lounge, enjoy the outdoor seating but dont' have high expectations for the food or service.
My boyfriend and I spent a wonderful night there! Our server, Katie, provided awesome service, and their crab promotion on-going right now ( only $3 to add crab legs to any steak) is a great steal. We first ordered the clam chowder soup to start, and I ordered the filet migno for my entree. My boyfriend ordered the sirloin and we loved both of our dishes !! We ended the night with the chocolate souffle dessert! It was very delicious but we were both too full (the entrees were very big, especially with the added crab legs) to finish it even when we are sharing one dessert dish!
The decor is probably their signature for the restaurant! Very unique, chic, and modern. If you are looking for an urban place to spend a night, it's definately a great spot. Their lounge, and patio looks AMAZING as well ! Even the decor of the washrooms, with couches and TV's!!
We loved our experience at Chop, and will definately go back very soon :)
Relatives came into town and wanted to try something new, so Chops seemed like a good place to go, we were right. Lighting could be a little higher, but the food was excellent. Lamb was marvelous, everyone agreed that it is a place that will stay on our special list for our A friends. Wine list was extensive and weren't weren't totally out of sight price wise. Desert!!!! leave room for them!
Granted that my eyes are failing, however I *really had trouble seeing the menu in the lighting. Way too dim. Otherwise the decor was quite good; understated elegance.
The server was friendly and available without hovering. A rare skill. And had a sense of humour, and wasn't afraid to follow our lead when it came to cracking jokes.
The food was a bit of a letdown unfortunately. My steak (sirloin ordered medium) came to me quite rare. A re-fire brought it back to me charred. In fairness, my dinner companion had no issues with theirs. The wasabi mashed potato side was good and plentiful.
I don't know if I'd go back, simply because the prices seemed a bit on the high side or what we had. 3 courses each and a glass of wine each was noticeably over $100 PLUS tax and tip
I went their with my husband for his birthday and we thought it wasn't that great and way over priced for what you get! When you're paying so much money for your meal, your expecting outstanding and yummy food. Unfortunately, it wasn't so outstanding and yummy, I actually make better steaks at home! I must admit though, the ambience was really nice, the appetizer was awesome (the ahi tuna, but you can have the same at Cactus club), dessert was decent, it's just the main course that wasn't worth the money at all! We might go again, but just for appetizers.
I went in there last night to have my meal.
I was very impressed with the service, the people were great and very welcoming. There was only one moment where they had given me the wrong kind of wine (I asked for white not red), but they were nice enough to get me the correct wine and waive the charge on my bill.
The food was OK, but it wasn't great. My steak was cooked the way I ordered but it was chewy and didn't taste very good. We listened to a 5 min spiel about seating about how they only serve the top 5% Of meat out there so I expected better than a tough chewy steak for dinner.
The Ahi Tuna appetizer came with only very little of the advertised Mango Chutney and was hardly worth it.
Our server was very nice and I appreciate how hard she tried. It really bothered me though that they ran out of items at 6:00 on a Friday night. It seemed like poor planning to run out of items so early.
I don't know if I'll return, for the price there are better places to eat in Vancouver. Maybe things will improve with time but I think some of these reviews might be biased (maybe staff) because I don't think this place is as great as some of these reviews imply.
Food: We decided to try this place out for Valentines day because of all the great reviews on dinehere. The food was good but not great, I find that Joe Forte's & Hy's steaks are better. The food was too salty from the potatoes, to the steak, even to the vegetables!
Service: Our service was courteous, kind but not trying too hard. The manager came and asked us how our meal was which I found kind of random, but maybe because we havn't experienced any other restaurant doing that.
Value: You do get a decent portion for the price you pay for, you don't get the "find dining" portion of 2 bites.
Ambiance: Really warm ambiance although I found that this "tunnel" that people have been talking about was hyped up too much that when we saw it, it wasn't anything amazing.
Overall, I might go back....maybe to try the fish.
my friend and I have been meaning to try Chop for some time, and managed to get there finally this Friday. The hostesses were very friendly and we were off to a good start when we didn't have to wait even though we didn't have reservations. Because I'm pregnant, my choices with some foods are limited due to soft cheeses, raw seafood, etc. but we started with the Coconut Lime Mussels for the appy to share. Unfortunately, my first mussel I managed to have a sliver of shell in the meat that I didn't notice that jarred against my teeth, and my second mussel was full of sand. I didn't want anymore after that but my girlfriend did not seem to get the same "lucky mussels" as I did from the batch, and was able to finish them and she quite enjoyed it. A funny aside, we got complimentary "winnipeg rye bread", complimentary meaning one piece per person, maybe it's just me but I'm used to getting those bread baskets at the Keg or Boathouse which is pretty much a small loaf. No big deal though ,as the bread didn't exactly float our boats anyways.
For the mains my gf had the Ahi Tuna Tataki salad, which she quite enjoyed but I stayed away from because of the raw fish ban for the preggo eggo. So I had the Angus Beef Top Sirloin Burger with the hand cut fries. Burger was stellar, fries were pretty good as well. The service from our server was quite good, I was happy that he went to the kitchen to make sure that the cheese they used for the burger was pasteurized, after I had some questions. I gave an "outstanding" because one of the managers of the restaurant came around to ask how the food and service were, despite that they were busy on a Friday night.
We really wanted to try the 24 layer chocolate cake (ok, it was mainly me!) but unfortunately even though I asked, they could do half slices and make it a "12 layer cake"---i tried! so we went for the Raspberry Creme Brulee instead, which was good, but not outstanding.
Overall dining experience was good, we will be back--hopefully with more people next time so that we can try the chocolate cake!!
I went there on a Tuesday night for small b-day dinner. Finding the front door is a little confusing, but once you get in you're welcomed with friendly faces and beautiful atmosphere. The waiter was nice and friendly, explained the menu. Food came in a reasonable manner, but they all came at the same time. Appys and entrees. We basically didn't have much table space. I told the waiter to just bring out whatever is ready first assuming the soups would just come out in minutes. As all the food came but they forgot my sides (mac & cheese + sauteed mushrooms) which took a little longer to get out. They apologized and the sides were on the way. The fries, onion soup, chowder, prime rib, rib eye steak, chocolate soufle cake were awesome!! The real winner was the rib eye, great cut cooked beautifully. The only complaint on the food was the halibut, it tasted dry and not very flavourful. We mentioned it to the waiter, and the manager came by and apologized again and told us another customer had the same complaint the previous night. No big deal and they comp'd the fish.
To sum it all up quickly, the place is beautiful, the service needs a little more attention but still a very pleasant experience. I will definately come back again because the steak is amazing! Much better than the Keg.
I don't understand why the previous reviewer was complaining about $7 fries. An Extra Large fries from McDonald's is around $3, for a measely $4 more you get bigger portion, much better taste, and fresh aged cheese.
Nice place to have dinner. nice decor, cool rooms good food and drinks.
i recommend the the rib eye steak. was cooked just the way i wanted it. nice and tender.
service was very attentive. always checking up on us and how everything was going. quick refills on our drinks without even asking.
would rather go here than some other so called "steakhouse" in RIchmond.
I don't usually go out for meaty manly food like steaks and prime rib, but I owed a friend dinner and I'd heard lots of good things about this new place!
Interior: Nice design. A little bit 'stuffy' with the statues and whatnot. Was a bit disappointed we were seated around a corner, separate from the main room, in a rather lonely spot. Noticed they had many private rooms with TV's, for watching sports games.
Service: Our server seemed a bit new and was working on his timing regarding dialogue and humor. However, he was nice and quite attentive. Near the end of the night he seemed more at ease with us and even drew a funny picture on our bill, in reference to a joke he overheard us making.
Food: It took an hour to get our main course, even though it was 8 pm on a Monday night. The server apologized for the wait, due to a big party. He gave us some complimentary bread, which was ho hum.
I ordered the 'petite size' prime rib and it was huge! We were all impressed with the sizes. However, the two of us who ordered the prime rib medium rare, received it 'rare.' It was still leaking blood. I'm not a prime rib expert, but it was also fairly cold, and tasted much better after I brought it home and seared it in a frying pan the next day, and added more seasoning. My friend's filet mignon, which he also ordered medium rare, was cooked more than he preferred.
The caesar salads, smoked salmon appies, baked potato and fries were all okay, nothing special.
The highlight of the night though, was the raspberry white chocolate creme brulee. Very very creamy (as creamy as pure mascarpone cheese), and one of the best I've had. The white chocolate and raspberry are subtle, and not overpowering. Definite plans to go back, but probably just for the creme brulee.
About $60 per person for a 3 course meal and drink.
We went there for dinner, for the first time and we're so looking forward to going back and trying other dishes, including the lunch menu!
There are two-parts to the establishment: one is the bar and lounge and the other is the restaurant itself. If you enter through the lounge, then you'll end up walking thru something that resembles a time tunnel to get to the restaurant. Pretty neat! If you enter directly into the restaurant from the side, you'll miss that.
The staff is very polite and friendly with smiles all night long. The atmosphere and decor, which is in wood tones, is very relaxing and casual. The food is very good and could give the likes of 'Smith & Wollensky' a run for their money. Overall, it gets a thumbs up from our party of four and we will return.
The service was excellent, the wine selection great as well. We were greeted with smiles, felt wanted & seated right away!!! We requested a booth by a window, so that we could have a quiet atmosphere & our request was granted!!! The hostess staff, the wait staff, etc were GREAT. My girlfriend had the Fillet Mignon & I had the Prime Rib. BOTH of our meals were AMAZING!!! My girlfriend & I WILL BE dining here again, REAL SOON, MORE THAN likely for Valentine's Day!!!!
The best part of our dinner was our waiter (blond younger guy) absolutely phenomenal. Above and beyond any question we asked would literally clear everything on the table and reset it to a t. The service was so good that when I went to the bathroom I came back to my settings being replaced and the napkins being refolded. Outstanding.
Extremely kind and very knowledgeable to the extent my girlfriend wanted received the Caesar salad with bacon on it and he literally knew that she didn’t want it and brought it back fixed without us even asking. Very personable and it wasnt different than a regular server he seemed very caring. And it wasnt just our table it was other tables around us receiving the same service. Chop is a hidden gem in Richmond and if the service is anything like we had on our last visit this place should be packed.
I’ll be letting people know about Chop and will be back Valentines.
I went with a group of friends on a Friday night for a friend's birthday dinner. When we arrived, I was quite impressed with the trendy vibe the place gave off. The restaurant seemed to be aiming for a "fine dining" type of environment, and it would succeed if patrons never went inside.
When I went inside, I was seated at my table. There was no coat check, which seemed strange for the type of prices they had on the menus. All of our coats were slung over our chairs, what made it worse was our server would constantly lean over them later to serve us our wine and entrees. My boyfriend's coat had a bit of wine splashed on it, which we didnt' realise it until after we left.
My friend ordered a bottle of wine, and our server really pushed her to order another bottle; he seemed very money oriented.
At any restaurant, usually you would order your appetizer, entree, and dessert all in one go. Our server decided to just take our orders for the appetizers, and then disappear. He later returned with our appetizers and served it, but our menus were still sitting in front of us! There was no space to eat, and we still had yet to order our entrees and desserts. While ordering appetizers he recommended that we order the Chop Platter ($35) to share. We asked the appropriate number to share one platter, and he had said with assurance that five to six people could share one. When the platter came, it was far from enough. But it seemed like a blessing - the food looked and tasted like it was bought from the frozen section in Costco, and reheated.
Finally, we ordered our entrees, I ordered a nine oz Sirloin Oscar with lobster fritters. It was originally seven oz, but I requested mine be upgraded to a nine oz. When the entree arrived, it was for sure not a nine oz steak. My friend sitting beside me ordered a seven oz steak and was exactly the same size as mine. When I asked the server if mine was indeed a nine oz, he assured me it was. The lobsters were too salty and the huge baked potato was not fresh. How a potato could taste so terrible is beyond me.
Let me stress that our server was not rude, but yet his service was terrible. I think he did try to be pleasant, but really, how could one mix up the ordering system?
I also noticed that there was only two other tables at the restaurant on a Friday night. This seems to speak for itself.
One thing that WAS positive was the washroom was really nice. If you're willing to pay $60/ person just to use the washroom, then this place is for you.
Neither myself or anyone in our party will be back.
We went here a little while ago without any expectations and we were pleasantly surprised. The room is beautiful, and the food is very good. The service was up to par, perhaps a little to laid back, but none-the-less, better than a lot of chain restaurants. Knowing the industry well, I would say that if you are in the mood for a steak and visiting Richmond, then Chop would be a great place to try. Our steaks were cooked perfectly and our desert was huge (27 layer cake?)! I thought it was a play on words, but it IS actually that many layers. Needless to say, we took most of it home. All in all a very pleasant experience. I will return when in the area.
Chop is a great place to gather with friends for a great dining experience.
Servers are attentive and are willing to go out their way to help you. Patient and willing to wait for you if you have 'choice-phobia' as witnessed from a friend =]
Food: Great selection, and great seafood!
With the name Chop, you would think their steak is good and their seafood is not, but I find their seafood on par with their steaks.
A modern and great place to sit. More on the dark side though, so not a place for men to watch hockey. More like a place for people to socialize and have a great dining experience.
My husband and I LOVE going to Chop...especially when they have their lobster/king crab deals. Food is always good there and the ambiance is lovely, The only thing negative I can say is that the service is a bit slow. Food always takes a while but it never fails to taste good. I really recommend this place for date nights and also for hot summer days as their outdoor seating so REALLLLY beautiful.
I went to Chop twice and I think the food there is pretty good. I love the prime-rib there which I think it is better than The Keg and other places in Vancouver. I went there another time for my frd's b-day and we sat outside in the patio. The mood is really good there and it is so nice to have dinner out there in summer time to chat and drink with frds. The platter that they have is good too, big portion and is good for 6+ppl to share.
I think it is a good restaurant and I will definitely go back again.
Great look and very modern but the food is not great. They spent the money on the decor but forgot to budget for quality food.
The owner or owners look like they wanted this place to really wow you and the place does because of the look. They need a real chef.
The lounge maybe a good place for lunch if you like something different bot not mind blowing.
This place could be one of the best in the Vancouver are but they need to hire a top chef to spin it around. It's to bad because the effort was there but the place isn't working.