Voted one of the top ten new restaurant's in Canada in 2007 by Where magazine, Chop is looking to raise the bar in the casual dining market across Canada. With a food program that will be unmatched by other chain restaurants Chop uses an in house butcher to ensure only the best cuts of high quality beef and seafood make it to the table. A baker that makes everything from the dinner rolls, hand-made desserts, to in-house feature ice cream flavours that change three times a week.
I went to Chop for a friend's birthday and there were about 12 of us. We were seated in the lounge area of the restarurant, which was supposed to be a private room, but it was music from the lounge was overly intrusive. I did like the flat screen in the room though, as it helped pass the time of our 3.5 hour (slow) dinner. More on this later...
I'll start with the good stuff. I really like the modern decor of Chop. It's very wide open , with cool neat touches, like a 007 inspired hallway. The washroom is also quite lavish. Some in my dining cohort did not like the dark lighting, as they said they couldn't see their food. I don't really care how my food looks, and as a true food connisseur, I see with my tongue.
We share an appy mussel between 5 people, and it was quite good. I think it was like ginger cream sauce, and the mussels were the most plumb I've ever see, like they were on steroids! They also have a promotion that when you order a steak, you get 1/2 lb crab legs for $3. The crab was juicy, but a bit on the salty end. That was the good of the food.
I had the porterhouse, and was cooked rare. The part furthest away from the bone was tender and juicy, but closer to the bone, it started really tasting like a low quality sirloin, so I was a bit disappointed. They have a good side, which is the scalloped potatoes and the seasonal veggies were quite good. However, the chef was a little heavy on the salt all throughout the meal. For $39 for the steak, I expected a little more. So the value rating takes a hit, but is partially helped by the $3 crab legs.
Now the worst part. Our waitress was either retarted and stupid, or simply did not care. She had an attitude problem from the very start, and checked on us every 20 mins or so, and would disappear the rest of the time. Appys were served even though we still had these huge ass menu's floating around. Simple tasks like getting water or the bill would take forever, or not be done at all. Finally, she served the bday cake from the box, then told us at the table she had no candles...idiot.
The 15% mandatory gratuity really described our waitress: T-otally I-ncompetent P-issy S-erver. The host finally talked to the manager about the crappy waitress, and he comped everyone at the table with a free appy. I don't know if I would return even with that freebie. I gave it to my parents and they can choose what they want to do with it.
Overall, a really disappointing experience. Would not recommend, especially if you are seated in the lounge area with a blonde server.
I visited Chop several months ago with my 7 yr old for lunch. We entered the restaurant through the bar area and were greeted by a waitress who showed us our way to the seating area in the restaurant. She even gave us a tour of Chop. It is a very trendy looking bar/restaurant and at the time I thought it would be a great place to visit at night for drinks and snacks. For lunch, we ordered some steak bites (I forget the name on the appetizer menu), and halibut fish. The fish was good but the sides were very average. We also had a side of french fries which were pretty good. The steak bites were quite good too. The price however was for two appetizers and a lunch dish was extremely pricy. I would not have minded paying it for dinner but for lunch it was just a tad too much. Food was good but not outstanding. I will go back at some point but most likely for drinks and appetizers. I don't mind paying big bucks for food but it has to be very good at those prices.
i came here when it first opened in january and had one of the best steaks of my life, but since i have come back the food quality has dropped off the map. on my first visit the service was top notched and the food was to die for. the bill was worth it before even if it was on the pricey side.
though recently it seems everything has gone down the tubes. the server told me the kitchen has had alot of staffing problems s that might be it, though still no excuse for the horrible meal i had. i ordered the lobster fritters for a starter that came out burnt then the server tried to tell me that it was because the lighting made them look black. i'm but does the lighting also make them taste burnt also. the sirloin steak i ordered came out over cooked and chewy as hell. i ordered a rare and got a well done, and was also told that was because of the lighting.
so if you like to be screwed on the bill called a liar and eat garbage then by all means eat here. though if you enjoy value and quality go anywhere else.
Really nice room. I mean really nice. Its too bad the food and service aren't up to par. Seafood fritter appetizer tasted like Captain Highliner fish cakes. Steaks (handcut) were suprisingly ordinary. Server was amateurish. Manager came by once to talk to us, which should have been nice, but his timing was poor. He interuppted us and his shirt was half untucked and he seemed in a hurry. He chattered away at us for a few minutes and moved on to the next table. There is much better value at this end at the Keg or Boathouse, even though the dining room is much much nicer here. It is really just too expensive unless they can improve on the product they are delivering.
With this place having won accolades in the past, we thought we'd drop by for a nice lunch. Service was good, Ambiance really nice and food came out at a nice pace. Would have enjoyed the meal a lot better had the food been better. We ordered a couple of appetizers and two sandwiches. Presentation of the food was nice and no complaints there. Just wish it was better tasting. The steak sandwich was good - cooked to order but my sandwich...let's say I've had better as QuizzXX's. Good meat needs better treatment.
First off, the decor is nice...very nice. From the lounge, to the washrooms, to reception...these guys went over the top (especially for something in richmond). My only opinion was the dining area didn't seem as 'nice' as the rest of the place...just not as fluid in design; don't get me wrong though, its still pretty neat.
Service at the beginning took a while...maybe there was some miscommunication as to which server was supposed to serve our table...but after that was resolved, we had a marvelous male server who did a splendid job! 5 stars here!
The appys were good...nothing we ordered was stellar, but it was good overall. The steaks however were just average...my prime rib I/d give it 3.5/5...the other steaks we ordered just 3/5...they weren't bad...but Morton's and Gothams was just better...for steak quality, I'd actually only marginally give them an edge over the keg. With all this criticism though, the meal was still delicious :)
The price was a bit much though in my mind...for a full meal with appetizers and wine it was a bit over the top for what you get. I paid almost the same when I ate at Gothams, and the quality was much better.
Overall...still a recommend. I would repeat for drinks and appy's in the lounge area...beautiful decor...plenty of parking!
Fabulous decor! Fabulous service! Fabulous Food!
Went for brunch on Sunday and am so happy there is such a great place close to home to for brunch, lunch or dinner and know it's going to be great. I had the Lobster Fritter Eggs Benedict and omg - the presentation was wonderful and it tasted even better. The portions were not chintzy as I was not able to finish my potatoes or the beautiful generous stack of lovely fruit. My dining partner had the Chop breakfast and forced himself to finish - lol ....
As we were walking out we saw other diners having the 24 layer chocolate cake with homemade ice cream and we can't wait to go back with at least 2 more friends and work our way through an order of that!
Our server was extremely nice and sweet and great about educating us about the premise of Chop, so we are really looking forward to going back for a steak and also to try their homemade hamburger burgers.... also want to go and just have a bunch of appies ... hmmm .. looks like a few more visits to work our way through the menu.
The Most Incredible Ambience :I have ever seen
Chop-Steak Fish Bar-Ambience!!!!! It's the small things that count too!!!!
If you enter through the the side door you'll miss the whole experience of your journey to the hostess that will seat you,so please go straight up to the main entrance, at least for the first time anyways just so you can take it all in, it is so incredible.
My husband dropped me off while he parked the car because it was raining and asked me to meet him inside so I went on ahead.
After I was greeted by one hostess who walked me down on my incredible journey (the hallway is soooooooo amazing) to the main hostess desk area (the lighting above the desk is amazing). The furniture is so soft,earthy,cozy and warm. I was greeted with a complimentary glass of wine as I waited for my husband. And when my husband arrived he was also given a complimentary glass of wine. What restaurant does that???? We were both then taken to our seats in this gorgeous dining room.
You start off with a basket of 3 types of warm mini breads. There is alot to choose from on the menu. The menu is reasonably priced for a steak oscar dinner with your choice of prawns or lobster fritters, and considering you're getting your choice of potatoes or wild rice pilaf with the vegetable of the day. For a few bucks more you can also order other extras. Desserts are all homemade. We had the chef's homemade ice-cream of the day and they even give you a chilled spoon-what restaurant does that??? The waitress we had was constantly at our table to make sure everything was ok, so the services was excellent. I would recommend this restaurant to anyone who wants a unique and satisfying dining experience.
There is a sign outside saying that they will be adding a patio for the summer. The Restaurant is located at Sandman Signature Hotel
Overall very good had a great birthday dinner there this week with friends. Well thought out menu with something for everyone.I do enjoy it when you are provided with the correct cutlery etc. for the dish you have ordered.
Only negative comment we were served our $14 whisky in a brandy glass ???????
Great ambiance and the concept is good. But location being near the airport on a highway makes it a challenge for people driving by. Food quality varied depending on what you ordered. The pork chop was a very pleasant surprise. Good volume and taste. Burger was nothing extraordinary but fine. Green salad was very boring for a place like that.
Main disappointment would be service. Something's missing. Staff just not attentive enough. Not enough anticipation or empathy.
Overall not bad and lots of potential to improve.
Chop does have some good things going for it. Nice patio, dining room and good service. Unfortunately the food is border line pub food.
Lobster, Scallop cheese dip - so full of processed cheese you can forget about tasting the seafood. Might as well order a plain cheese dip and save yourself the $12.
Coconut mussels - mussels were nicely cooked but no hint of coconut whatsoever. They should have called it ginger mussels because the dish was full of chucks of ginger, weird
Chop burger - ok but again too heavy with all kinds of sauces.
Some say chinese food has a lot of MSG but don't kid yourself. Five minutes after my meal my mouth was so dry and started to sting, yes sting! (no I don't have any weird oral disease).
Good effort on trying to appear high end but like a lot of things these days, image and looks seem to matter over substance.
First heard about Chop from a friend, who'd suggested it for dinner a few months ago. We didn't end up making it there on that occasion, but when another opportunity came up recently, we decided to finally give it a try.
Upon entering, I was immediately struck by Chop's décor. It was, without a doubt, one of the best looking restaurants I've visited this year. A pleasant surprise – the kind of place you’d expect to see downtown, not in Richmond adjacent to a freeway. The girlfriend wasn’t quite as impressed. While she didn't dislike it, she did find it a little dark and staid. It's a matter of personal taste, I guess.
Our friends were already waiting for us when we arrived, so we dove straight into the appies. The girlfriend and I shared the lobster, scallop, and gorgonzola dip, which we both thought was outstanding. I was concerned beforehand that the cheese would be overpowering, but it turned out to be nicely balanced. The friends ordered the ahi tuna pillars and French onion soup. I didn't try either, but they definitely scored high in presentation, and the friends said they were good.
As a main, I chose the miso glazed sablefish, with wild rice as accompaniment. The fish was excellent – well cooked and very moist. It ranks among my favourite recent sablefish preparations. For hers, the girlfriend selected the wasabi crusted tuna. It came a lot rarer than she expected, with only the slightest cooked ring on the outside. It also had a generous (overly-generous, in her opinion) wasabi glaze. She compared it to eating a very large piece of sashimi. I tried a little, and she wasn't completely exaggerating. Another few seconds on the grill wouldn't have hurt. As for the friends, they were perfectly happy with their orders – macadamia crusted mahi-mahi and peppercorn steak.
To finish, we ordered a couple of fallen chocolate soufflé cakes, with coffees. We were a little scared when the cakes first arrived. They looked way to heavy, especially after the meal we'd just eaten. Turned out, though, they were nice, light way to end the meal.
The total for all of the above was somewhat hefty, definitely more than you'd typically pay to eat in the ‘burbs. If the food hadn't lived up to expectations – which it did, fortunately – it would’ve been grossly overpriced. Portion sizes were decent as well, which helped soften the blow to the wallet.
The one area that we, as a group, found lacking was service. It wasn’t bad, per se. In fact, all our servers were very friendly. They just weren’t quite on the ball. Two things in particular stood out. First, our food didn’t arrive all at the same time. The entrées came in two waves, about two or three minutes apart. That made for an awkward wait. Second, there was a strange reluctance on the part of our servers to clear unused or empty glasses from the table. At one point, there must’ve been a good half dozen empty glasses on the table, which the servers moved aside to clear space for the plates, but didn’t remove. That was a little odd.
Overall, our first visit to Chop went about as well as expected. The price point will probably keep us from being anything other than irregular guests, but as a 'special occasion' type of restaurant, it's a fair alternative to going into town.
Perhaps it was an off day for the cook. We don`t normally complain, but when an entree costs $30, it better be perfect. Husband's steak was slightly overdone, my potatoes cold, creamed spinach more like soup. Manager did a good job of assessing the situation and compensating us, perhaps even too much. Desserts were outstanding. A cool and classy steakhouse with gorgeous chandeliers everywhere. I like the concept. I`d try it again only because there`s no way everything could be bad like that and this company still be in business. I`m sure (I hope) their prices are justified by good food on most days.
I don't get the bad reviews. I've been here about 6 times now and every single time I've had a great meal! Service is attentive without being annoying. Food is top notch! Sirloin Oscar and Prime Rib are my top picks. Gorgonzola dip is really good too. Place is decorated really nicely (check out the washrooms!). It is a bit on the expensive side, especially for Richmond, but it's totally worth it. Better than the Keg for sure.
food was very tasty and unique. this place reminded me of the keg but slightly better. The service was friendly and very attentive, they went above and beyond. The menu is pretty pricey but hey this is a higher end restaurant and the food was very tasty. Decor all around was very classy and the bathroom was straight balla. Defineately a great place to take a date to impress her.
Burger was awesome. Seems fresh and the flavours were there. Great dessert and service was good. Massive restaurant that looked empty , then again we ate around 1:30 on a Tuesday.
Aside from a weird location (off the highway) the look didn't quite fit the location but it was a nice establishment.
I'll be back but it's a bit out of the way for me
Food - I had the seafood chowder to start my night. The soup came quickly and was served very warm to hot. The portion was just right as a starter and it was presented nicely. Taste wise, it wasn't anything out of the ordinary. It was okay, just that. I had a large size prime rib as my entree. Like another review mentioned, my prime rib was properly cut but it was very bland, tasteless and barely warm. The mashed potatos that accompanied my prime rib was nothing to get excited over either.
Service - The two hostesses at front were quite friendly, pretty and dressed nicely. Our server was quite attentative and explained everything to us. He was quick to resolve any requests we had and was easy to talk with. Towards the end of the night though, it seemed as if he was getting a bit impatient with our group. But he was appologetic when/if he missed something.
Value - The portions were decent for the price but could be better. I found the prices to be a bit much for what we got.
Ambiance - I understand the look and feel they're going for but it really doesn't work well. It was quite warm inside and the lights could be a notch brighter. Take that and combine it with your food and alcoholic beverages, you're set for a nap right after.
Overall - The experience was OKAY and I would probably try it again. I would need to have a really great second experience to even consider a third. Why drive out of my way when I can visit any Keg and come home quite satisfied.
We finally have a steak restaurant other than the Keg in Richmond! Our steaks were cooked to perfection! They were so big, that we ended up taking some home. Our only complaint was our annoying server. He spoke to us as if we had never dined out before - explaining everything in far too much detail. Other than that, everything was great - and we will definitely go back again!
I came here for my girlfriend's birthday and got one of the private rooms. Classy and very contemporary. With the doors shut, it blocked out most of the outside sound from the lounge which was a nice atmosphere to have our own private party. Very cozy and a great place for stag and stagettes. The service was only decent. Our server was polite but I couldn't help but realize a certain vibe which made me feel like she didn't want to be there and wanted to just get over with the night.
The food was quite dissatisfying, Food was cold and did not taste fresh. I had higher expectations. Taking into consideration of the price and food and although quite pleased with the ambiance and particularly the amazing washroom, I'd have to conclude that I would not be returning anytime soon. However, I did and there's not much more to be said.
As a server, I understand the industry and I'm not going to write a review nitpicking at the little things. The first two visits weren't horrible, but they weren't experiences that set us with an impression wanting to come back.
The third and final time that I will ever set foot in Chop is an experience I would like to share to save other "food-ies" both time and money. Between two people, we ordered a bottle of Pinot Gris, a mussel appy, prime rib and steak for dinner with extra sides of veggies totaling $160. That's a pretty reasonable price for an upscale dinner, but I probably could've cooked up an entire Thanksgiving dinner that didn't potentially kill me.
The mussel appy was undercooked, which I didn't feel the effects of until halfway through my dinner. Our bill showed "complimentary bread" which never arrived at the table, and the sauce tasted like water downed coconut milk. We ate the mussels quickly as we were famished, and the table behind us who placed their order AFTER us had already received their entrees before we even got our starters. This was NOT a busy night, and the servers did not appear to be happy to have inherited a party of 20 - you would think that being dead, they would appreciate the tips. Clearly not. Do not eat here if you like being ignored or snubbed. Servers do not check up on you, and you practically have to service yourself. Our friend sitting at the next table commented on his BURNT food, and our server just walked by, and completely ignored him even though she heard us commenting on it. His remake came, and it was still burnt. I think this is one of the few restaurants where you will see servers standing around on a Saturday night.
My prime rib was probably the one good thing about the night (order one level of doneness down cause they tend to overcook, over salt or burn things). Don't shell out extra money for the baked potato. I didn't even realize that it was humanly possible to have a soggy baked potato. The steak was decent, but for the price you're paying, opt in on the prime rib.
I'd like to be an optimist and try to end this review on a good note. The bathroom was nice at least, especially given the fact that I spent a majority of my night in there. Thanks Chop!
Needless to say, you were lucky that Shark Club was closed for the night. We will glady take our patronage elsewhere.