The Cactus Club has over 20 locations in BC and Alberta and features an eclectic menu selection that includes steaks, rice bowls, dinner sized salads and more.
Over my last 3 visits in the last 2 years, every visit has given me a better impression of this place. Rob Feenie is definitely making an impact here. The food is incredible. Not just the "RF" designated items (which used to be the case a few years ago), but everything is good now. Prices are not cheap, but considering that you often pay more at "5 star restaurants" without getting food this tasty, I think the value is outstanding. Portions are decent, and ingredients are always very fresh. The service can't be compared to those "5 star" places, but is what you would expect at an affordable fine dining establishment. I will return.
I always read reviews of this restaurant saying how hot the waitresses are. If that's why you go to the place, where's all the hot men in speedos? That's what I want in a restaurant. I want a big bulging penis extentions encased in spandex serving me. I hope you listen Cactus Club - I am a" woman of business" and demand this level or service so I can impress my clientelle. OK? Who cares what your food tastes like.
One of my coworkers is getting married later in June, and so we decided to all pitch in and take her someplace nice as kind of a work "bachelorette" party. Being that we work so close by, Cactus Club seemed the natural choice. We made a reservation for 15 people (only about 12 came) and went.
We were seated right away, no issues there. The drinks were a little slow, but when you go out with 12 people, you expect a little more of a delay. My issues started with their so-called "gluten-friendly" menu. So many restaurants out there go above and beyond to accommodate gluten intolerance. Cactus Club is not one of them. Who wants chicken teriyaki without the sauce? Or a burger with no bun? Or... and this is the best one: Fish tacos with no tortillas! I ordered the jambalaya rice bowl with no green beans, as this is how the gluten-free menu says to order it. Another celiac at my table ordered a burger with no bun, and a very sad looking thing it was. When I got my order, I was very disappointed. There were two dry little lumps of chicken, three tiny shrimp, and I thought that they didn't put any sausage on it at all, until closer inspection revealed a few tiny shreds of sausage, barely bigger than the brown rice it was served on. The vegetables were obviously from one of those frozen veggie mixes you buy at Safeway. It was bland, and hardly had any flavour.
I wish I could say that my jambalaya was the worst part of the night. However, it was good in comparison with the service we received. One of the servers spilled a large, wine-based beverage onto one of my coworkers and all over the table. Normally, when accidents happen, a simple apology will go a long way. This server not only didn't apologize, she had the utter nerve to get mad at the table for requesting some help from the staff in cleaning up the mess. She literally threw a few paper napkins down in the middle of the table and stalked off in a huff. Meanwhile, red wine and fruit juice was streaming all over the table, falling on the floor and into laps, and soaked the chair my coworker was sitting in. Were it not for her propensity to wear black clothing, her entire outfit would have been ruined. We requested more napkins or a damp cloth or something, and were basically given a sneer, so at this point we asked to speak to the manager. 20 minutes later, someone came out who may have been the manager but never introduced herself as such, which makes me think they just called whoever. Fortunately, this new girl brought a damp cloth and someone with a mop. Still no apology though! My coworker never received an apology, just attitude.
Also, my supervisor did not receive her meal (a burger) when the rest of the food came out, and had to sit for 15 minutes while the rest of us ate. She insisted we start so that our food wouldn't get cold. The reason? The server said "Oh, I forgot about you," and never put her order in.
In summary, the food was bland, the portions were small and overpriced, and the service was abominable. The attitude of this Cactus Club is "We Don't Care" and it shows. Maybe, instead of hiring physically attractive but inexperienced and self-absorbed servers, they should hire people who actually care about providing quality service. Cactus Club has been trying to go upmarket, but they don't realize yet that you can't just raise your prices, shrink your portions, put some fancy curtains up and call yourselves upmarket. Fine dining is about exquisite food and exemplary service, the latter especially. If you expect people to pay, you must provide an experience that makes the customer feel special. I know that 12 of us were made to feel like nothing more than inconveniences and annoyances due to the actions of the staff, and we will not be returning. Not only that, we have already warned others away and will continue to do so. There are too many good restaurants in this area to waste time on Cactus Club, attractive waitresses notwithstanding. If I wanted to see cleavage and butt, I'd go to the beach. I don't need to see it while I eat.
Food is actually quite good but over-priced for what you get. The rack of ribs were delicious but not worth the price paid. The JD Chicken Burger is always a good pick but can sometimes be too soggy so have to order tomatoes on the side to avoid it. Quesadillas were soggy as well so avoid at all costs. Most of the appies are very tasty but come in very small portions so it's disappointing when you receive it. This place used to be reasonable but for some reason, everytime I go back, the prices seem to be a little more inflated.
Service is absolutely atrocious - I'm not even sure if we even had a server! I think all that saline/plastic in their chests are going to their brains cuz it was just horrible. No drink refills, waiting forever to order, not getting orders right.... it just wouldn't end.
Had dinner here last night with a few of my friends and had an "interesting" experience at this Cactus Club location.
The food was okay over all. But the drinks were definately not the same as the other locations. We all ordered bellini's..and promptly got a melted concoction resembling a martini with flecks of icy bits in it...definately NOT the standard for a CC bellini.
The service was definately not what you'd expect from a Cactus Club. Our waitress ignored us right after we ordered our drinks. She never came back until I finally WAVED her down to ask if we could order. After ordering, we waited a very reasonable amount of time and two of the three of us received our food. After about 10 minutes of waiting, someone finally brought the third plate of food, but there was no apology of any sort. After our dinner, we ordered dessert, which was promptly delivered with no utensils. GREAT! After waving down another waitress, we finally got our utensils. When we were already half-way done with our desserts, OUR waitress finally came by with utensils and fresh napkins.
Now for ambiance. Since I started going to Cactus Club, oh..what..a good TEN years ago, they haven't changed the decor. So, it's long overdue for a reno!
In this town, there are a lot of restaurants targeting tourists. I guess it's common to rip off tourists with so so food and bad service. I already give up on Canadian corporate restaurants (non ethnic) or chain stores. They totally just want to make money from tourists and give you a big bill that doesn't justify the bad service and bad food.
In States, American chain restaurants provide great service. Servers are so attentive, ultra friendly and upbeat. If you are unlucky and have a bad server that day, you can complain to the manager. The manager will definitely make things right for you. Certainly comfortable sitting is a must in American chain or corporate restaurants. Their food is always fair priced and tastes better than Canadian restaurants. They give you fair price because they are big companies and they can order supplies in big quantity. That is common sense. But Canadian corporate restaurants or chains like to target tourists and local dumb dumbs, they won't give you fair price because they just want to see if they get lucky in business. No wonder most American corporate restaurants last much longer than Canadian corporate restaurants. American corporate restaurants serve local people honestly, Canadian corporate restaurants don't respect locals.
Food: It's over priced. Ingredients are not expensive. Taste is so so. It's not impressive.
Service: What service?
Ambiance: It's comfortable and roomy like most corporate restaurant. For the price tag, it better be.
Cactus Club has been a favorite of mine for a long time! I come out more than satisfied each & every time. Try their Teriyaki Chicken Rice Bowl.....mmmmm!! The Bellini's are great too! Service has always been on key. The music is loud because it's a fun, energetic, young, hip place to go! If you want quiet, eat at home!
Popped by the Richmond Cactus for drinks and dessert. Seated promptly by the underage hostess who was on her first day of the job. Decent beer selection but this place needs more attentive servers who are of age. The servers seem like they're partying while they're working... They bunch up and ignore all the customers. Thumbs Down.. Would prefer the West Broadway and Ash or granville location.
Stopped by before we went to drop my brother off at the airport. The Boathouse seemed like they didn't want customers from the way the hostess was on the phone and didn't give two sh*ts. But anywyas, my brother got the spicy shrimp linguine whereas I got the Teriyaki chicken burger.
We were seated near the fireplace, and seemed very cozy (it was during April when we went). There were lots of tvs to be preoccupied with. Not bad with the ambience, but I've been to much better Cactus Clubs downtown.
Burger wasn't good. Too soggy because of the sauce drenching my bun and the pineapple was soaked with it. The size of chicken was questionable; if the pineapple slice is bigger than the chicken, why call it the teriyaki chicken burger? The fries were hot and yummy though. My brother didn't like the linguine. He thought the bread was too buttered up and didn't feel like it was spicy at all. The seafood seemed limited in portion and although the noodles were cooked well, the sauce did nothing to amplify the satisfaction.
Service was average, wasn't memorable. Not many people were there anyways for lunch. Should have gone to Sun Sui Wah.
This location of Cactus Club Cafe has the cool view from outside, the comfortable seats, the bar, the TVs and the attractive ladies. Skirts make me eat happy. Short skirts make me eat happier. The food at this location offers the standard cool modern specials and the standard fare that is the berad and butter for the hungry. What they miss at this location is the washrooms they are featuring and showcasing which is too bad. What the restaurant reallly needs to give us a break on is how they charge for condiments. A $2 burger stand offers free ketchup, relish, mustard, whatever. Cactus charges for these 'extras.' I tip extra for the beautiful service. Don't stick me up for sauce.
I thought I'd give em another try just to make sure I had not previously hit them on a bad day. But unfortunately, I was still disappointed. The taste of the food was mediocre and the portions less than adequate for the price. As another reviewer had mentioned, the chicken in the chicken burgers are rather small. Compound that by the few and far between tiny shrimps in the shrimp linguine, I have to say there are better options in the same area. If I go to a cactus location in the future, let's just say its safe to assume it won't be this one.
I echo the last review - why bother? Lots of people tell me that they love this restaurant, that it's packed on the weekends and that the food is wonderful. Maybe they were talking about the whole chain and not this location.
Five of us went for lunch - 3 had the short rib sandwich, one had jambalaya and the other the teri rice bowl. While the food was beautifully presented (very Food Network style) - the portions were miniscule. I had 15 fries on my plate with my rib sandwich, my other companions were luckier - 19 and 22 respectively. The bread was odd - it was rock hard and tasted like raisin bread. Comments from the others - looked good but not a lot to satisfy. The waitress who took our order had the personality of a cabbage patch doll, cute but inanimate. It was if we were interrupting her day, to take our order. The only time she perked up, was when we asked for the bill, which still took 15 minutes (For the 5 of us - the bill was $130 and that's without liquor). On the way out, the hostess in the front gave us a cheery goodbye - but she was outside in the sun, chatting to two very good looking hunks. So in our opinion, unless we absolutely have to go back, we won't. Sorry to be a party pooper!
Went for dinner at the CCC on #3 Road. The service is very enthusiastic, e.g. they run to open the doors for you, but just very average in quality. The wait staff are pleasant and keep an eye on your water for you which is always appreciated.
The food was mediocre. I had the jambalaya on brown rice which had all the proper ingredients but was not very flavourful. The sausage was just an averge wiener. It was edible, but I finished it more because I was hungry than because it was tasty. My friend had an artichoke quesadilla with greens. He reported it being pretty bland as well.
Both dishes were pretty small. The jambalaya was $15.50 and made me do a double-take when it was served. Huge bowl with a little bit too small pile of food in the centre. The quesadilla was like an appetizer and the very plain, small side of greens was an extra $4. I'd feel burned if I'd paid for that small bowl of spring mix.
Very standard decor. Ugly art on the walls, darkish, pleasant enough.
But for a dinner that cost us almost $50 all-in with 2 beers, why bother? I'd rather go somewhere else for half the price and leave feeling more satisfied.
Great spot! No matter the night you're there its always high energy with good people. It's near work so I go often. Too bad it is so expensive. I love the fact they have the kitchen right behind the bar so you can see your food being prepared. They have a great Birthday tradition they do. I get to watch the game while having awesome drinks with local friends
Cactus Club in Richmond is a very nice little spot, a cozy and intimate atmosphere that has lots of space and friendly and efficient service in those hot waitresses. The food is very tasty and they're extremely generous in the taste and presentation departments. The ladies are gorgeous and especially the blonde one is a real winner. However they have a habit of chatting among themselves. Sure, I am jealous, shouldn't they be chatting with me instead with each other while sitting at the bar? The prices are a little too high, but I would still go. What am I saying? Definitely looking forward to a return visit.
maybe they more relaxed or not up to snuff
even though i think cactus is overrated, most locations like broadway etc are pretty decent in overall service
this one lacks some warmth and the staff is always into their own business or conversation it seems
food is tastes more like pub food in this location than others
i live in richmond, but i'll drive out to vancouver with friends to go out and dine at broadway if need be
I hadn't been to this location in a while due to a change of work location. I always thought of Cactus Club as good food, good drink selection and what sets them above and beyond the competition attractive girls in hot skirts. Let's face it people like to have fun when they go out not just eat something.
So it was a disappointment to see things are not what they used to be in the entertainment department. The food was OK but not so much different to make me drive here. The prices also aren't very better than the competition, so it was disappointing to note that the waitresses were not dressed very nice anymore. Black pants? I mean I can get that at any chain restaurant. I wish they would go back to their differentiator.
I love this location. There are some mixed messages going on inside this restaurant though. The prices are very bistro, but all the food is high end. The wait staff pour the wine at your table... but the table also have salt & pepper shakers and sugar dispensers... all in all, very confusing. It's almost like a steak joint that got a decent chef and suddenly screamed "YES! I'm a bistro!" Of course, they have their trademarked hot blond waitresses. The shrimp were fantastic - we only got 3, but they were quite large. The sauce wasn't spicy at all and the shrimp was so good. My bud and I had the great food and my chicken was perfect. Wine was good.
I've just started working here as a food expeditor, (half a step up from a hostess) so there's a chance that I'm pretty biased. But I worked at McDonalds at one point, and I was honest then- if customers asked, I would tell them that I actually didn't eat there, because it was pretty gross.
The servers are polite, intelligent, respectful, hardworking, and yes, human. The managers are fantastic, particularly Matt, the night manager.
The restaurant has astounded me with its integrity from the start- it doesn't matter who you are or how rude you've been- all the food comes out clean and top quality all the time.
We've got a "house of yes" policy which means that if there's any reasonable request you have, we'll say yes to it right away and then figure out a way to make it happen. I've seen people literally describe a meal that doesn't exist in any shape or form on the menu, and we've given it to them- a task that sucks for both the server who's got to write it down and figure out a way of explaining it to the kitchen, and the chef who's got to figure out a way to bring it up to Cactus Club's standard.
The quality of the ingredients is incredible- they seem to use top notch everything, whether that means using beef that's always fresh and never been frozen, or stocking just enough meat and vegetables for 1-3 days at a time. They make all of their sauces in the back of the restaurant, and they've got a million different drinks, including 12 beers on tap and wine bottles ranging from $20 to $175.
If you get a chance, try the jambalaya rice bowl- so good, especially if you substitute the creme fresh for spicy yogurt. And the yam fries are awesome.
A lot of reviews have had some bad things to say about this restaurant, and for all I know, the restaurant might have been as bad as they said when they said it. But if that's the case, it's definitely picked up a lot in the last couple months.
There's a reason why this place is ridiculously packed every friday and saturday, not to mention a lot of wednesdays and thursdays...
This was my first time dining at a Cactus Club and I must say it was absolutely good. The only issue I had was that my friends and I had to wait 15 or so minutes to be seated; people who came after us got seated first. But it was understandable because we were a party of 5 and it was a friday evening so it was busy as heck. Nevertheless, when we were seated, everything was smooth sailing from that point on.
We got 1 of the better tables in the house because there was a view of the working kitchen (which I personally enjoy viewing) and how the food was being prepared. We started with the Calamari appy. I've had better calamari but it wasn't too bad. When our entrees came, I was impressed with the way they plated the food. I had the Cavatappi Alfredo with prawns and it was simply delicious. One of my friends had the Blackened Creole Chicken- it was spicy, but the spice wasn't overpowering, it was just enough heat. I also got to taste the Yam Fries which I think is a step up from the regular fries. We also had the dessert trio to end our meal and it was scrumptious. The cheesecake was decadent, the baked apple pie was hearty and the lava cake was wonderful.
The service was great, I have no complains about it. Our server was very friendly and helpful. The overall ambiance was very casual, although the food elevates everything to the finer end of dining.
One of the things I like checking is a restaurant's washroom. If the washroom is clean, well stocked and doesn't smell, it's a plus in my book. This restaurant's washroom definitely gets an A.
Overall rating 8.5 out of 10