The Boathouse serves west coast fare in a relaxed, casual atmosphere.
Went to boathouse for DOV with a friend the service was great the food not so much. We were shown to our table promptly, our server was quite friendly. I ordered the seafood chowder for my appetizer and was thoroughly disappointed as it had the same consistency as water and not much flavor, I would have been better off making a can of campbells seafood chowder in my microwave at home. My friend ordered the firecracker shrimp and there was quite a bit of shrimp in it and it was flavorful but nothing really that special. Moving on to on entrees I ordered the seafood sampler which was served with a side of rice and roasted veggies, the presentation was beautiful but the fish was a little overdone and covered in sauce which made it taste all the same. The best part of my entree was the rice. My friend ordered the steak and lobster Thermidor and it was served with a side of mash potatos, he said it was alright nothing special. Although me and him did have quite a long discussion on whether the mash potatoes were real or if they were made from instant as it tasted a little off. Finally, the desserts came and I was really looking forward to it since most of the dinner thus far was a bust but it was too much to hope for. I ordered the mocha pie and my friend ordered the cheesecake with mixed berry sauce I believe. The mocha pie was pretty much flavorless...and was in a similar state as whipping cream, needless to say I was dissappointed as I had a much better mocha pie creation from the keg a few days earlier. The cheesecake was nothing spectacular although I did gag a little on my initial nipple as the sauce reminded me of cough syrup. Needless to say I'm glad I came during DOV since their regular menu price is a little on the higher side especially for their quality of food. I won't be going back.
But I do want to emphasize that their service was excellent.
We're new to the area and didn't know where to go for seafood since moved here from Edmonton. I friend suggested the Boathouse since its close to our condo. Although the building is quite old (the bar feels like you stepped into the 70s) its looks well managed. We were impressed by the service mostly. Good mix of friendly and professional also cleanliness is VERY important to us and the bathrooms, entry and main room were very clean. The food was about what we expected, no better, no worse, but tasty and well prepared. We wanted to sit on the patio but it was too full so we are saving it for next time.
Been coming here since mid-ninties. Reliable food and service, albeit a bit of an old building which could use a spruce up. Servers are professional and friendly and they always look after us. I've been to some newer flashier restaurants in Richmond recently and they can't deliver the same consistent service and food. Definatly watch for Lobster and Crab Festivals because they are the best value, and they run a coupon sometimes. Good for special occasions.
Richmond Boathouse was a disapointment on Sun, February 15/09. Our waiter appeared aloof and had a demeanor that shows he probably should not be working in the service industry. He was inattentive and set my hot dinner plate down partly on top of bread plate which left it leaning at an angle. He did not return items to the table which were removed before they were finished being used even when requested to do so.
One Lobster was not prepared properly in that it was not cut to ensure ease of removing the shell. When we managed to remove the shell, the intestine ? was not removed and dripped black liquid onto the plate and onto the some on the lobster tail. When we called a waiter over we were told there was nothing wrong with it and said it was the tomalley, but will let the Manager know. The Manager replaced it and by the time a new Lobster came everyone had finished eating and this person was left eating by herself.
When the shell of this Lobster was removed and after a couple of bites, it was apparent that the Lobster was not fully cooked.
This Lobster was returned also. The Manager was kind and took the price of one meal off the bill, but I felt that the person with the two unedible Lobster dinner should not have had to pay for her dessert. She ate nothing of the first dinner and two bites of the second. No vegetable or rice was touched.
We went there for my dad's birthday as he is a seafood lover. There were 10 of us, counting 3 kidlets. Restaurant is nice inside, quite well appointed etc. Wait staff was good, prompt and professional. Food choices are ok. Dad wanted lobster and asked if he could have 2 tails instead of lobster and the steak it came with. The did it with a minor additional charge. I had some appetizers as I wasn't very hungry. Not bad, but not all that special either. My partner's burger was ok, but again, nothing great and was quite pricey at about 16 bucks, I think. Wouldn't go back as I don't think it is worth the money.
The Boathouse in Richmond seems to be thee Boathouse to go to. Why? Well a couple of reasons, for one its the oldest Boathouse and with that age it seems to have a regular clientele who know that they will get quality at a reasonable but higher end price. If u remember there was a Boathouse near the ocean in Vancouver near West Hastings by the bayshore, That one closed but this Richmond Boathouse is still here., and they continue to serve incredible food thats fresh and very decent. Very busy, so call.
I made reservations a week prior to my husband’s birthday for a 7:00 pm seating on the Saturday night at the Richmond Boathouse and made a special request...to be seated as it was reasonably possible...in a not too hectic spot. We initially were seated right across from the kitchen, by the front and just next to 3 large dinner parties! When we asked for a different seat we were told that everything was reserved...I stated that we had a reservation as well, and sitting at a banquet size table for 8 at that location was not what either of us wanted. We did get re-seated but were made to feel that we had asked for the world. (by the way...there were at least 3 tables that were empty for the next hour...within my limited vision!)
Our waiter was probably the most unhelpful, impersonable waiter I have had the misfortune to be served by. When I showed him a $25.00 gift certificate, he looked quite taken aback that we were using it and asked if we wanted to use it towards our dinner…and why else would we be presenting it? He never made any food suggestions, plonked our drinks down, and not once broke a smile the whole time! Our waiter was missing in action most of the time and seemed anxious ...either for us to be on our way or...for him to be on his way...somewhere other than there!!
After dinner our plan was to have dessert with coffee. When we placed our dessert order he rushed away...not would you like anything else, coffee? tea? We never got our chance to order coffee as our waiter however, had other plans for us...he brought us our check, placed it on the table and left. So, I left my credit card in the bill fold, he came by, picked it up (without a word mind you) and came back shortly with the bill awaiting my signature. Never saw him again...not..."did you enjoy your birthday dinner", thanks for coming hope to see you again...nothing. So, though the food was good, the service was very poor and at the prices one expects more.
Once you actually find this restaurant, it is very large and well decorated. It looks clean and formal yet homey. If the sun hasn't set, the large windows give you a nice view of the water. The waiter was outgoing with a lot of suggestions and was very accomodating to food allergies and sharing preferences.
The fish was paired with subtle and tasty sauces. Everything was fresh.
If you want a nice restuarant with good food and pleasant atmosphere. The boathouse is the place.
I don't usually frequent franchised restaurants where the menu is always the same and the creativity for culinary creations seems like it was based more on the results of a focus group than the actual artistic merit of the chef, but I was inclined for two reasons: 1. I was in the area and 2. I had a gift certificate.
The biggest flaw here is the service, once we were seated, we were left abandoned by our server. We fell into some sort of blind spot area on the serving floor where waiters would quickly buzz by, but never really stop to or even glance at my gestures for help. 20min later we finally managed to get help (the trick here is to use a combination of vocal and arm flailing gestures). The food, slightly better than pub food. An assortment of deep fried and grilled sea food, no surprises here. And once again we were faced with the problem of service, no one came to check up on us and no one bothered to clear the table once all diners were visibly finished. To be fair I have been to other Boathouses where the service was better, but this occasion was a total disappointment, enough to probably keep me away until the next time someone gives me a gift certificate.
I went on valentine's day with my girl friend. Called in to reserve just 1 week prior and still got a table.
We arrived early and they seated us right away. Maybe because it was valentine's, we got a tiny table in the middle of the walkway. Another couple that arrvied a few minutes eariler got a big table, big enough for 4 people. The waitress was friendly, but only as expectly from a restaurant of this scale (too bad she gave my desert to another table). Half way into the dinner, tables beside us left, a couple of waiters came and took away the tables and chairs! They left us in an empty room to our tiny table, it was very awkward. We stayed almost until closing, and they sort of rushed us out (Took away empty plates almost immediately and then gave the bill). As we were walking out, all the workers there were crowded around the reception area, chatting and laughing, while ignoring anyone who was leaving (Not even a "Thanks for coming").
A sorted themed restaurant, but nothing out of the ordinary.
Decent price and portions. Taste was good.
For a normal night out, this will do, but don't expect too much.
A group of six of us went for dinner tonight. They sat us at a round table, which was conducive to visiting. We could look into the kitchen and see the food being prepared. I just wish the lighting was a little better.
We ordered the yam fries, the calamari and the chili chicken for appetizers. I particularly liked the curried ketchup that they served with the yam fries. The chili chicken was solid. The calamari was OK, but not spectacular.
I had the prime rib dinner. The mushrooms and meat were good, but the potatoes lacked seasoning and the beans were undercooked. My husband had the seafood hot pot. The clams, mussels and scallops were delicious, but the crab legs were way overcooked. They did make the effort to bring him out some new crab, but it still wasn't great. The prawns were also lacking.
For dessert we tried the key lime pie and the apple crumble. Both were a little on the sweet side and I was unimpressed to find that the key lime pie had a graham cracker crust. A shortcrust pastry would have tasted so much better.
However, despite the occasional problems with the food, we still had a great night. Our server was spectacular, constantly anticipating our needs before we even had to ask for anything. My daughter asked her about the sparklers she had seen going past our table, and our server offered to bring her a sundae with a sparkler in it for her dessert. If only the chefs had kept pace with the waitresses it would have been a spectacular night.
I have eaten here on numerous occasions. My workplace happens to be very close to this restaurant, so we used to use it for both client lunches and staff lunches fairly regularly. For the most part, the food has generally been very good. Unfortunately, the service is random - occasionally it is acceptable, rarely good, and usually horrible. Sometimes everything was good and we could eat in a timely matter. Usually it takes far too long to get our meals, and the service is very lacking - no refills, no quality checks, etc. The last time I ate there (I haven't gone there since because of this) we had the worst service ever. As a former server, I tend to be fairly forgiving, and I understand when a place is understaffed or overly busy. This time, there was a total of three tables in the place, and our server, the "server trainer" at the time (I'm hoping but doubting things have changed), neglected to check on us at any point, never refilled our empty glasses, and didn't bring us the bill. We tried to catch his eye, finally resorting to the oh-so-rude tactic of waving, and then had to go to the bar and wait to get our check printed out for us. He was perfectly friendly but completely oblivious, as many of the servers there seem to be. When it takes 1 1/2 hours to eat a lunch during a very quiet time, you have to wonder. We also took my senile grandmother there once and it was NOT pretty. There is no excuse for food (lunch, not dinner) taking over a half hour to arrive in a dead restaurant. Especially when you can see the food sitting up in the window getting cold, as other servers stand around gossiping. I have had to ask for my food as take-out twice so that I could get back to work on time. Clearly they lack decent management. Not surprisingly, we now use the somewhat less-classy nearby ABC restaurant for our lunches, because at least the service is reliable.
I was at this restaurant two months ago with 7 other coworkers. To start off with, the Lobster appetizer (trio) was very tasty. The food was pretty decent, as expected at any branch of Boathouse. After the dinner, 3 out of 7 people (including me), got sick from the food. We came to a conclusion that it was the mashed potatoes, as the other 4 people did not have this.
So we called up the manager and told him about it the next day. Funny enough, he apologized and said that they always make sure their food is at the right temperature. However, he claimed that he was going to send us certificates to go back (not that I'm going to use it, unless I could use it at another branch), which we never received, he also said "Nobody else reported this on the same night". So.. does this mean we were making this up?
Other than this, this location smells really bad... kind of like damp wood, or moss... It is a seafood restaurant, but it doesn't need to smell like one.
So after this one and only try at this branch, I've had the Dine out dinner at Whiterock, and Valentine's dinner at New Westminster. Both were excellent! The ambiance at the New Westminster branch is awesome!
I've brought my family here time and time again for their lobster fest. This year, I took my family for dine-out and not one person was disappointed. We all had different combinations from the dine out menu and my two brothers even had lobster and steak combination. The seafood chowder was rick and good portion, the steak was just the way I wanted it, the seafood risotto was inhaled by others. Dessert was also excellent tiramisu mouse cake and when they ran out of the dine out choices, they gave us other dessert choices which I had the mud pie which was also devoured. Great ambiance for family gatherings (especially loud and big crowds). Server was excellent attending our table every few minutes to see if everyone is alright.
We were at a Hotel near the Boathouse on Aug 6th so decided to give it a try. We waited 30 minutes and got a table because we agreed to sit outside. The place never did fill up and when we left it was still more than half empty. No starter bread to snack on. Our server was so-so, didn't seem to be into making our day. Bottom line, the food was satisfactory, and yes the cheesecake is great. Given the prices, it didn't meet our expectations.