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2.5
  • Food3
  • Service3
  • Value2
  • Ambiance2.5
  • Reviews35

Boathouse Restaurant, The

8331 River Road
Richmond, BC V6X1Y1
Tel: (604) 273-7014 Reserve Online

Reviews

Displaying 1 - 20 of 35 Reviews FoundSort: Useful | Helpful | Reviews | Date
Three Strikes...they're out
By Gidge of Vancouver (93 Reviews)
Submitted Sunday, October 23, 2011 - 12:18am [Dine in]

Third and last time to this Boathouse location. Was here for a birthday celebration with a group of 7.

Food: Most of our party enjoyed their meals; the ones that ordered seafood dishes like arctic char, crab fest specials fared better than the ones that ordered steaks and casual meals. My halibut burger tasted fine, with nicely charred halibut steak on a white bun. Mayo, red onions, and some pepper. Boring but satisfactory. My main complaint was that I bit into a broken plastic bread clip in my burger. More of this in the service section.

Service: Our main server was nice, patient, and was available for requests and re-ordering of drinks. She was able to rectify our friend's underdone steak but failed to remedy the issue of a hazardous plastic bread clip found in my burger. I guess she could have asked whether I wanted a replacement, but the issue wasn't the burger itself but the carelessness of the kitchen staff when the plastic clip found its way into my assembly. I was hoping that this mishap was brought to the attention of the Manager but she failed to do so and only apologized and left it at that. The burger was not comped either. Prior to the actual dinner service, our interactions with other staff were mediocre. Very insincere greeting at the door. We arrived early to enjoy their appy hour and waited in the bar area unacknowledged for 10 minutes. While sitting there, I starred at the bartender and the server (both glued to the TV screen) for a good minute before they noticed and told us that our server will be coming by soon. I suppose it wasn't his section because he proceeded with watching the hockey highlights on screen. We ended up ditching this section to join our friends when they arrived.

Value: this is a tough one to rate because "value" is always a function of food quality and dining experience. I guess if I had great food, awesome service, the value would have been spot on. On this particular night, the value was poor and I wished that I spent my dining dollars elsewhere. My halibut burger at $16.99 was fair for a seafood dinner establishment and they did have a wide variety of menu items at different price ranges. Some of their appetizer items were exorbitantly priced and their "crab fest" specials are not as good as I had remembered. For a dinner for two, including two mains, appies, shared dessert and two drinks, you'll be looking at a $120 bill.

Ambiance: the restaurant was lively and I was surprised that there were so many diners in there. We sat in the section with larger groups, birthdays mostly. Despite the good vibe created by the diners, this dated restaurant could use a bit of a makeover to bring it into the 21st century. the tables, chair, and decor are tired looking and the view of the parking lot, was...well...unfortunate. So close to the harbour front yet so far from a decent view! Free and plentiful parking, which is always a plus in my books.

Would I come here again? Probably not. I gave them three chances to impress and each time I left unimpressed and dissatisfied.

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their version of "au jus" is watered down chicken stock
By pete66 of coquitlam (56 Reviews)
Submitted Sunday, September 4, 2011 - 7:40pm [Dine in]

We had a party of 4 for dinner here at this location on the weekend. You don't really get a view of the water but the view we got was a view of the parking lot. A couple of us had the prime rib with au jus.. I had fingerling potatoes and it came with a few green beans. The dish of au jus was a light shade of yellow/white, I was wondering why it was so pale looking as that did not look like normal au jus which is usually a deep brown color that contains beef bits, beef stock, etc.. The prime rib was just okay, but definitely not half as juicy or succulent as the Keg's prime rib which comes with a dish of delicious deep brown flavorful au jus. So then I dipped a piece of meat into the supposedly "au jus", that was a big mistake.. It had NO flavour whatsover and tasted like leftover watery chicken stock from a can. No kidding !! I don't know if they serve this au jus all the time since it was our first time eating there but I will never order this dish again and probably never come here again for any dish. The supposedly "seared" cod looked and tasted like it was steamed. There is no value in coming here, if the food was good it would be worth the prices, but the prices were high and the food was very badly prepared. There are so many other better seafood/prime rib restaurants to go to than this one..

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Enthusiastic server made the meal
By hydeeho of Burnaby (182 Reviews)
Submitted Sunday, January 27, 2008 - 4:55pm [Dine in]

Party of 12 with 10 doing the Dine out Vancouver thing and 2 going the ala carte route. Everything was terrific. Everyone had soup or salad served within 2 minutes of each other meaning no one was left watching while others were eating. Same for the entree and dessert. Everytime a course was ready to serve our server enlisted 2 helpers. What a concept, all the diners eating at the same time. Food was great. Beverages were constantly topped off. Service was perfect, I never had to ask for refill nor was I neglected for long periods of time. Very enjoyable evening.

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Decent Value With Coupon
By Balmy of Burnaby (51 Reviews)
Submitted Monday, January 12, 2009 - 11:26pm [Dine in]

Went there with bf for dinner because he really wanted to try out this restaurant. He had a 3 course menu dinner coupon for about $25. We ordered pop for drinks. Great value when you compare it to the regular priced items. The table next to us was also using the coupon. Nice family restaurant atmosphere. Service was good. The server came by to check up on us regularly. The presentation of the food was good. The food tasted average to me though as I go out to many fine dining restaurants and have had better. My bf had the caeser, stuff salmon and key lime pie. I had the lobster bisque, steak, and mud pie. The bisque was really good. Salad was the standard you can get anywhere. I found my steak to be a bit overdone, but the green beans and potato salad was decent. BF wasn't happy with his salmon. He expected more lobster to be stuffed in the fish. I really didn't expect much as we're using a coupon here and it's a seafood entree. It was a smear of lobster bits inside. The salmon was a bit on the dry side but it was still pretty good. Didn't really taste the lobster part though. Mud pie was tasty that my bf ate that instead of his key lime pie. We both found the key lime pie to be a bit too sour and a bit disappointing as we expected it to better than what it turned out to be. Will come back to try the regular menu items to see if it's better.

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Good seafood but a bit expensive
By mmmsteak of Richmond (74 Reviews)
Submitted Wednesday, July 2, 2008 - 2:02pm [Dine in]

We went to the Boathouse for lobster fest and it was fairly busy. We had a coupon to save $10 on each lobster entree, so it wasn't a bad deal. I ordered the lobster bisque to start, and we had the lobster tail and a full atlantic lobster as entrees. The bisque was heavenly and the portion size was so large that I was half full by the time I managed to finish it.

The lobsters were good. I could feel the drawn butter clogging my arteries. The full lobster was a bit difficult to eat, given the shell and everything, so I was glad that I was able to substitute for a lobster tail.

During dine-out vancouver season, the Boathouse also has delicious miso-crusted halibut and the best key lime pie. For non dine-out, the price can be a bit hefty, but well worth it if you got any kind of coupon. Ambiance is always beautiful and service is exceptional.

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ok DOV
By adidaf of Richmond (64 Reviews)
Submitted Friday, February 22, 2008 - 4:24pm [Dine in]

Did DOV here last month. Salmon and steak were both dry and too salty. The sour dough bread and the firecracker shrimp was really good. Service was good but on the slow side. It does smell a little funny there though (very fishy).

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Decent food
By kwailan of Coquitlam (75 Reviews)
Submitted Sunday, February 5, 2006 - 5:34pm [Dine in]

We had brunch on a late Sunday morning.

Wife had the lobster bisque and eggs benedict, I had the calamari and burger. Kid had the kids brunch. The food were all decent to good, but nothing outstanding.

Service was friendly, but the food was a little slow.

Return? Had a decent meal but just normal fare. No compelling reason to return.

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Not in a hurry to return
By doodlebug of vancouver (58 Reviews)
Submitted Tuesday, September 7, 2010 - 1:18pm [Dine in]

We were here for brunch. The place was practically empty, service was slow. We had the seafood hash and mimosas. Food was okay. The seafood was a little overdone but I liked the fresh veggies and the eggs were poached well. The mimosas were yummy. No quality check. Server had zero personality.

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Mediocre food and service
By ferrystar of Victoria (19 Reviews)
Submitted Monday, February 12, 2007 - 9:29pm [Dine in]

We made a reservation here this last weekend and had to wait over 30 minutes until our table was ready. In consolation, they offered us free appetizers, but we then had to wait another 15 mins until those too arrived. The portions here are good, especially if you order the seafood dinners, but they also make you pay for those sizes as well. I ordered the grilled chicken penne, which I'd say was average in taste and size, but at over $16 way above average price.

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YUCK!!!! Absolute RIPOFF!
By Percy37 of For St. John (1 Review)
Submitted Saturday, June 23, 2012 - 8:14pm [Dine in]

I never bother to write reviews about restautants; but, my experience at the Boathouse in Richmond has me making an exception. Ambience was ok, service was mediocre and as such wouldn't normally warrant the effort required to post a review. The food however was another story. It was god awful. I had the grilled halibut filet with asparagus. The halibut tasted and looked like it was steamed, it was dry and tasteless. The asparagus tasted like fuel. And, at 32.99, it was so over-priced. I told the server the best part of the meal was the bread and the beer. He deducted the asparagus - whoopee! Will never go back

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Good Seafood Good Steak !
By Raydeo of Vancouver (6 Reviews)
Submitted Thursday, January 5, 2012 - 10:41pm [Dine in]

I'm a little astonished to find so many bad reviews for this place. I've had no complaints re the food. The sea food is fresh, the chowder fantastic, they have a decent wine list and reasonably priced, their Prime Rib & Steak are made as ordered. My only complaint is the noise level of this place. It's loud. Not a place for a quite romantic date. Compared with more fancy digs ie Vancouver's famous Joe Fortes - the food is actually not so different and a bargain by comparison. The server's are for the most part young students - they are enthusiastic and they do try hard even if they may not be of top professional calibre. Its a a decent place for a loud group of friends - good food for not a bad price if you can watch your liquor bill!

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Awful Expereince
By FJS of Richmond , BC (1 Review)
Submitted Sunday, December 11, 2011 - 2:53pm [Dine in]

Chose to have Dinner here two nights ago. Since my husband and I have been renovating our home, we wanted a nice little meal to unwind. I ordered chowder and salad, my husband started with oysters, along with a glass of wine each. The waitress returned with a bowl of runny and void of any taste so called "seafood chowder". I immediately called her over to explain I could not eat this and would she bring me another kind of soup or re-prepare this one. She said she would speak to the Chef about it.

After waiting a while, I was told there is no other kind of soup on the menu, and there was no "fixing" the chowder, it is what it is. I was asked if I still wanted the salad. I declined.

My husband had ordered the Arctic Char as the main course. Slightly overdone, but still tasty, the portion
very small.

I was very surprised, once the bill arrived, no one had offered to treat to a dessert or comp a glass of wine
since the bill (with no meal for myself) came to over $80.00, for which I presented my Visa card.

I asked to speak to the Manager. He attended our table and I expressed my disappointment in the meal. He said to me - "you had no intention of paying for this meal when you walked in here tonight".

I was absolutely horrified and humiliated. Other patrons in the restaurant nearby could hear this exchange. My husband said "let's get the **** out of here, and in turn the Manager said "you'd better get outta here", and proceeded to rip the bill in shreds in front our faces.

I have never in my entire life not paid for a meal in a restaurant, regardless of the service or food preparation, no matter how good or bad.

We were so terribly embarrassed, it ruined our evening. We will NEVER, EVER step foot in this establishment again!

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Mediocre dining experience
By foodiechicky of Delta, B.C (6 Reviews)
Submitted Tuesday, November 29, 2011 - 12:33am [Dine in]

Have been to the Boathouse in Richmond (as well as other locations) a few times throughout the years.
Our last visit in october was pleasent enough however for the price tag attached you'd expect a little.
We shared the firecracker shrimp which was simply o.k.
The Arctic Char I had for dinner was slightly dry and I'm assuming overcooked.
Had the server asked if everything was okay I would have been honest and said not quite however, we were not even given the opportunity. My husbands halibut was tasty.
Skipped dessert and coffee.

Although food was o.k, it doesn't quite meet the standard at which they've priced themselves.
Don't think I'd return on my own accord.

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Insulting Experience
By eatingmon of Vancouver (downtown) (1 Review)
Submitted Monday, July 4, 2011 - 12:47pm [Dine in]

I don't usually submit reviews, however, after dining at the Boathouse Richmond, I felt very compelled to write this review. The service was slow, and insincere, and we did not feel valued as customers. We went there yesterday afternoon for their appy hour and buck-a-shuck oysters, and it was a very disappointing experience. Not only was their appy menu limited to 4-5 items, they also had false advertising - there was a big banner advertising appy hour starting at $2.79, however all items started at $3.99; server simply replied that they recently changed their menu and forgot to take down the advertisement, and didn't even try to honour their advertisement.

Food - Beer came out warm; no apologies were made. Instead of the four types of oysters listed on their menu, there was only one type of oyster they served. So we just ordered 20 oysters just to see if we liked it before ordering more. We ordered two orders of wings and yam fries with the oysters for 5 people; waitress seemed shocked on how little we ordered for our afternoon snack, walks away, and comes back to tell us we have to order drinks for the appy menu, but no where was it stated on their menu that drinks were mandatory AND ALL THEIR BEER ON TAP WAS WARM, what did they expect us to order? While we were trying to enjoy our food, and waitress randomly comes up to tell us that they were all sold out of oysters (mind you, it was only 5pm at that time, and the place was quite empty....maybe we just chose a bad day to have oysters...). Their appy menu came with very small portions - the wings came out drenched in over salty sauces, yam fries were okay, nothing special. oh...and my teacup came out dirty (again no apologies were made).

Finally the bill.....waitress stopped by with the portable credit card machine, punched in our total, handed it to me, then walked away without even waiting for the receipt to come out. Quite impatient, and insulted with the service at this time, we left without tipping for the very first time.

Not going back.

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More shrimp please
By cheesymango of Richmond , BC, Canada (8 Reviews)
Submitted Thursday, June 2, 2011 - 11:12pm [Dine in]

Just had their seasonal "steak and shrimp". Had a caesar salad which had an overdose of dressing. However, the main course of steak and shrimp was solid. Steak was a bit overcooked but the taste was splendid. I had my steak with the coconut shrimp (the shrimp was battered up and deep-fried) which came with an awesome zesty dip. Unfortunately, the dessert was less exciting because it was some sort of pudding with fruit that had a powdery texture. Also, the server was very welcoming and often came over to refill our drinks!

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Despite good food negative experience
By leodreamer of Port Moody (1 Review)
Submitted Sunday, December 17, 2006 - 1:23pm [Dine in]

I made reservations a week prior to my husband’s birthday for a 7:00 pm seating on the Saturday night at the Richmond Boathouse and made a special request...to be seated as it was reasonably possible...in a not too hectic spot. We initially were seated right across from the kitchen, by the front and just next to 3 large dinner parties! When we asked for a different seat we were told that everything was reserved...I stated that we had a reservation as well, and sitting at a banquet size table for 8 at that location was not what either of us wanted. We did get re-seated but were made to feel that we had asked for the world. (by the way...there were at least 3 tables that were empty for the next hour...within my limited vision!)

Our waiter was probably the most unhelpful, impersonable waiter I have had the misfortune to be served by. When I showed him a $25.00 gift certificate, he looked quite taken aback that we were using it and asked if we wanted to use it towards our dinner…and why else would we be presenting it? He never made any food suggestions, plonked our drinks down, and not once broke a smile the whole time! Our waiter was missing in action most of the time and seemed anxious ...either for us to be on our way or...for him to be on his way...somewhere other than there!!
After dinner our plan was to have dessert with coffee. When we placed our dessert order he rushed away...not would you like anything else, coffee? tea? We never got our chance to order coffee as our waiter however, had other plans for us...he brought us our check, placed it on the table and left. So, I left my credit card in the bill fold, he came by, picked it up (without a word mind you) and came back shortly with the bill awaiting my signature. Never saw him again...not..."did you enjoy your birthday dinner", thanks for coming hope to see you again...nothing. So, though the food was good, the service was very poor and at the prices one expects more.

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not as good as it used to be
By Abbeydoodle of Ladner (14 Reviews)
Submitted Monday, January 31, 2011 - 9:51am [Dine in]

I used to really enjoy dining at this Boathouse but it's not the same anymore. The hostess was quite rude upon our arrival. When our table was ready, she grabbed the menus, and rather than telling us our table was ready she just looked at us and motioned towards the dining area with her head. Real polite. Onto the food. We ordered the calamari - it was okay, but not great. Definitely not worth $13.99. Also ordered the black pepper scallops. The sauce was rather salty and not that peppery. Mashed potatoes had the strangest texture - really didn't seem like these were made from scratch. Veggies served were green beans and one small sad piece of red pepper (veggies were cold too!). Really disappointed with the meal. Won't be going back any time soon. Their prices definitely do not reflect the qualilty of the food or service.

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Not up to par...
By finewinediner of vancouver (15 Reviews)
Submitted Monday, June 28, 2010 - 11:54am [Dine in]

I had family visiting Vancouver last weekend and wanted to take them out for a "westcoast" dinner. As they were staying at a hotel near the airport, I looked to dinehere for restaurants in the area and found the Richmond Boathouse. I have been to other locations before, most recently Port Moody, and thought it would be a great upscale-casual place with fabulous, fresh food. The other locations were waterfront and this one looked like it would be as well.

I called to make a reservation and asked for a "table with a view". Upon arriving, flags started to go up. The building was aging and lackluster and I couldn't see water from where I had parked. The inside looked like the outside - threadbare and dingy. My wish for a table with a view was granted, except that every table had an equally dismal view…of the parking lot! Not exactly what I was hoping to show the out-of-towners.

The food would have been acceptable if it was served in Saskatchewan, but it certainly did not meet Vancouver standards. The service was equally amateurish and the prices seemed misaligned given the sad state of the restaurant.

Although my guests enjoyed themselves, I was embarrassed and disappointed. I'm glad I have a few more days to show them what Vancouver cuisine is really like!

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Good Food. That's it.
By fresh of Richmond (11 Reviews)
Submitted Tuesday, February 14, 2006 - 4:06pm [Dine in]

It was a Sunday night when I had dinner with a few of my girlfriends and although we had reservations, we still had to wait a good 10 minutes to be seated. The place was pretty crowded and there wasn't a lot of parking. We had to parallel park on the other side of the street.

Other than that, the food was awesome! Although it was pretty pricey for entrees that had pretty small servings, I was really pleased with our server, so that makes up for the other things, I guess.

The only reason for me to return to this place is their CHESSECAKE! It was the best I've ever tasted in Richmond.

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Days gone by
By d_smithson of White Rock, BC (3 Reviews)
Submitted Monday, January 31, 2011 - 1:30pm [Dine in]

I just went back the Boathouse chain after some time away. Not what I remember it being. It used to be a destination restaurant that you could proudly take a date or family for a special occasion. Now the food lacks flavour, presentation and imagination. I guess if you want a nice view while you eat your Joey's Only-type seafood and don't mind paying the extra bucks while receiving average service, knock yourself out. There are to many new (and good) restaurants out there competing for my dining dollars that aren't resting on their laurels.

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