Bamboo Grove has been a low profile, Chinese food favorite for over 20 years. Offering a prix-fixe menu as well as a la carte selections.
We tried this restaurant on Sunday night. They had a few banquets booked so they seated the two of us at a table for 8.
We had crispy skin chicken, beef with broccoli and steamed black cod with black bean sauce. With a large bowl of rice the bill for the two of us was $52.00. I've had better food and paid less money.
Service was not the strong point. We had to ask for salt for the chicken and we were pretty much ignored after the food was delivered.
I would not return as I feel there are so many Chinese restaurants that offer far better value for the money.
Overall,Id have to say this place is ok-Went there as a friend suggested it.Love this type of food,so we were all looking forward to it.Parking was fine,the girl at the front was very pleasent.The waiter we had was great,& all our orders came back 100%.Only been there once.We all had a nice time,& the food was great!!Clean place as well.Thumbs up!
Bamboo Grove seems to have kept to its tradition of pretty good food. We've been dining there for quite a few years now and, while not the cheapest of set dinners, the food is well prepared. Service can be mercurial depending on who's waiting that day. This place gets crowded weekend evenings and the tables are really packed closely which can detract from the dining experience, especially at these higher prices. There are advantages to speaking, reading and looking Chinese as you'll get better service and access to the full menu. It's unfortunate that some Caucasians take quick offense to the discriminatory menus and refuse to dine here again. But the persistent customer can find good food if he/she understands that speaking Engrish for the waiting staff may be more terrifying than a full red blooded caucasian canuck ordering some unknown stewed animal organ off the chinese menu. The one thing I do like about this place is the proximity across from the Richmond Municipal Gov't offices and police. There's paid hourly parking in front, and more parking in the rear.
Dinner for 4 on a busy Friday evening. Ordered their 'pick 4' special menu and the food was of very poor quality. Tasted like they were purchased from a nearby food court where you can pay $15 for 4 to 5 dishes. Service was incredibly bad. Their facial expression says customers are a real nuisance. With the number of restaurants in Richmond to choose from, I don't think I'll be back this way again for a long, long time.
My family and I went to the bamboo grove and after we were seated the waiter came to take our order. Right then, we noticed our menu did not include some ordering styles/dishes we had seen before. We asked about the dishes and he said we would not be interested in them and we should just order from this english menu. PS WE ARE WHITE. But we dont need forks if you get my meaning.The dishes we wanted are on a chinese menu but not english? See ya later. Or not.
food: we ordered a combo dinner with 4 dishes and a soup
all of the food was great and very hot
the sweet and sour pork was especially delicious and not greasy feeling
service: food came very quickly and the people were quick to change our dishes after certain dishes that may have left bones
ambiance: i went after it was renovated so it was good and clean to me. on the outside it doesn't look that good but inside it was perfectly fine
This place never dissapoints and I think the food is great. Seems to have been in Richmond forever. Now the downsides. 1) Crowded and very loud, can you hear what the person next to you is saying?. 2) Washrooms need some attention. Some parking in the back otherwise you will be relegated to street parking to fill the coffers of the City of Richmond.
We have had food from here before and it's been great. However this time the food was horrible. It smelled sour and tasted even worse. We wondered how old it was. The service was nothing to write home about. We called to complain and the person said it was cooked to order, but I definitely don't believe it. Especially when they said it would take 45 minutes to deliver yet we got it within 20 minutes. (we live at least 20 minutes away from the restaurant.) We definitely won't be returning.
Food was mediocre as stated.
Service not that good.
Would not speak an ounce of English when though they have Caucasian customers.
Would not take credit cards and wouldn't explain to you why not. Only know how to shake their head and stare at you.
Would not recommend to anybody for any type of occasion.
They should learn how to treat their customers right.
If you want darn good cantonese style chinese food, this place is tough to beat. I have been coming here off and on for years. In ten years, I have had one or two meals which I might call average, but other than that, has been rock solid.
Now don't get me wrong, i understand some of the comments on service here. They are there to turn tables, so if you plan on lingering, get ready for a few dirty looks from the owner/manager. Also, now I want to be delicate here, but if you are not of a certain Asian, you might have difficulty getting the servers attention at times, or even struggle to communicate with them.
Botton line: if all you care about is quality of food, then you will not be disappointed. If you wan the warm fuzzy feelings when you dine, maybe go somewhere else.
15 of us dined there. It was very busy, however, the service was terrible and the food was average. It took forever to get our food; we requested water, forks and drinks five times. We received two orders that didn't belong to us and we didn't receive three of the dishes we ordered. The kicker is that people were bringing in their own bottles of wine/liquor. Not so good to keep their liquor license. I went to the restroom and there was a waiter doing his business. After he finished, he only rinsed his hands - no soap, just a quick rinse. I will not be going back to this restaurant again. Too bad really because our family and extended family really enjoy getting together at a good restaurant a couple time a year
It's not uncommon for a restaurant to spruce up the outdoor frontage to try to entice customers into an otherwise below average experience. Not so the Bamboo Grove. Get past the faded, grimy, 30 year old green awning, through the non-descript entrance and you enter a renovated space full of class, faux-teak, white linens, and servers dressed to the nines ready and willing to serve you. They even have private rooms for larger parties (which is what we had). The room was a blessing for the restaurant was packed... obviously, their reputation is well-known in the neighbourhood.
The food was fantastic: all seafood fresh, cooked to perfection and tasty; the singing beef was tender and actually "sang"; the gui-lan crisp and green with a lot of flavour; the coconut pudding and green bean soup was a perfect end to a great meal.
The service is very good... the food was prepared quickly and served in a timely fashion. Everything that we needed was taken care of quickly and with a smile. My only pet peeve: because of the popularity of the restaurant parking is at a premium.
Overall, find somewhere to park, disregard the outdoor facade and be prepared for a great evening out.
In November, during the Chinese dine out competition, four of us had the best Chinese dinner of our lives. I argued it may have been the best pre-set menu (6 dishes) experience I had ever had. Each dish was outstanding for freshness, taste, presentation and quality. We were so impressed with our experience at the Bamboo Grove we returned on Dec. 15 for my 50th birthday dinner. It was very apparent that the competition was long over however. Each dish was less than half as satisfying as it had been a month earlier. The overall cost was exorbitant for a Chinese restaurant, however it was my 50th birthday. I don't know what is worse: when you know a restaurant can serve fantastic food (but only if they are competing for a prize), or when it's expensive and not very good from the start. I would never make the trip to Richmond from Vancouver again for the Bamboo Grove. There are enough better restaurants in my neighbourhood.
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